London Daily

Focus on the big picture.
Monday, Nov 02, 2026

Ministers given new guidance on WhatsApp use

Ministers given new guidance on WhatsApp use

Ministers have been given new guidance on using WhatsApp and other private messaging apps for government business.
It replaces previous guidelines from 2013, before WhatsApp was widely used, on the use of private email.

The new guidance states that ministers and officials should use private messaging apps "with care" and never for information classified as "secret".

It follows concerns over the use of WhatsApp to discuss key decisions during the Covid pandemic.

Last year, a report by the Information Commissioner's Office (ICO) found a lack of clear controls and a rapid increase in the use of messaging apps like WhatsApp could lead to important information about the government's response to the pandemic being lost or insecurely handled.

The watchdog highlighted risks to transparency and accountability and called for a review into the use of private correspondence channels in government.

The issue was thrown into the spotlight again earlier this month when the Daily Telegraph newspaper revealed it had obtained more than 100,000 messages sent between then-Health Secretary Matt Hancock and other ministers and officials at the height of the pandemic.

The new guidance, issued by the Cabinet Office, applies to ministers, special advisers, officials, contractors and independent experts advising ministers.

It advises that departments should reduce the need for non-corporate communication channels, including WhatsApp, Signal, private email, text messages and private messaging on social media platforms like Facebook, "as far as reasonably practicable".

In general, it says government systems should be used for government business and care should be taken over recordkeeping responsibilities.

Under the guidance, information classified as "secret" or "top secret" - the highest level of security classification - must not be shared on private messaging channels.

It also outlines how significant government information should be captured into government systems to help accountability.

In particular, it highlights how any use of "disappearing message" functions must not impact on recordkeeping or transparency, although it says such tools "have a role in limiting the build up of messages on devices".

It comes after reports suggested some cabinet ministers were using the function on Whatsapp, which allows users to set messages to automatically disappear after a certain timeframe.

There have also been concerns that ministers could have deleted messages with key information about the government's Covid response, ahead of the independent public inquiry.

Lord Bethell, who was a health minister during the pandemic, admitted he had "clumsily deleted" some WhatsApp messages because "there simply wasn't enough space on my phone".

The ICO said there was "a clear improvement" in the new guidance and that it addressed some of the concerns raised in its 2022 report.

The watchdog's director of freedom of information and transparency, Warren Seddon, added: "However, we remain disappointed that the more strategic review we recommended, which asked government to review the risks and opportunities in more detail, has not yet been conducted."
Newsletter

Related Articles

0:00
0:00
Close
House of Lords Begins Detailed Legislative Scrutiny of Representation of the People Bill and Cyber Security Laws
Metropolitan Police Detain More Than Three Hundred Individuals Following Large-Scale Demonstration Outside London Embassy
Home Office Prepares Stricter Residency Rules Requiring Vulnerable Migrants to Wait Decade for Settlement Rights
Professional Mental Health Bodies Demand Statutory Regulation for Counsellors and Psychotherapists
National Grid Confirms Construction of Britain's Largest Electrical Substation to Power Teesside Data Centre
Prime Minister Keir Starmer Travels to Samoa for Commonwealth Summit Amid Debates on Economic Cooperation and Reparations
Home Office Implements Enhanced Digital Border Controls and Visa Processing Systems at Major Airports
Office for National Statistics Reports Stable Employment Participation Rates Across Regional Labor Markets
Department for Business and Trade Announces Strategic Partnership to Secure Critical Mineral Supply Chains
Scottish Government Unveils Regional Economic Development Strategy to Boost Advanced Manufacturing in Glasgow and Dundee
Treasury Officials Review Taxation Frameworks and Capital Gains Rules Ahead of Autumn Budget Disclosures
National Health Service Leaders Warn of Winter Capacity Pressures Across Acute Care Facilities
Bank of England Prepares for Key Interest Rate Decision Amid Sticky Inflation and Fiscal Policy Pressures
Home Office Expands Border Security Operations and Intelligence Sharing With European Partners
Office for National Statistics Reports Modest Retail Sales Growth Ahead of Crucial Christmas Trading Season
Welsh Government Unveils Strategic Plan to Boost Regional Technology Innovation and Digital Skills Training
Department for Environment Food and Rural Affairs Implements New Agricultural Subsidies Framework for English Farmers
Scottish First Minister John Swinney Announces Major Regional Infrastructure and Green Energy Investment Strategy
National Health Service Leaders Warn of Severe Winter Pressures and Mounting Accident and Emergency Backlogs
Bank of England Monetary Policy Committee Signals Cautious Interest Rate Path Amid Persistent Services Inflation
Chancellor of the Exchequer Rachel Reeves Finalizes Autumn Budget Framework Aiming to Close Public Sector Fiscal Gap
Department for Science, Innovation and Technology Prepares Enhanced Artificial Intelligence Safety and Cyber Defense Frameworks
United Kingdom Government Expands International Sanctions Framework Against Russian Shadow Fleet and Financial Enablers
Institute of Directors Reports Sharp Post-Budget Drop in Business Confidence Despite Long-Term Investment Intention Shifts
Chancellor John Healey Defends Sweeping Fiscal Adjustments and Household Support Packages Following Autumn Budget
Parliamentary Petitions Committee Schedules Major Legislative Debates on Special Educational Needs and Non-Stun Meat Labelling
Regional Devolution and Good Growth Fund Frameworks Reshape Local Government Funding Across English Regions
Loughborough University Economic Analysts Highlight Substantial Uncertainty Surrounding Public Sector Efficiency Savings
British Legal Sector Drives Sixty Billion Pounds in Annual Economic Output While Employing Over Half a Million Professionals
Law Society Welcomes New Better Regulation Executive While Pressing for Long-Term Legal Aid Funding Reform
Metropolitan Police and Security Services Heighten Operations Across London Ahead of Large-Scale Public Demonstrations
Bank of England Economists Scrutinize Corporate Tax Adjustments and Public Sector Borrowing Pressures
Chancellor John Healey Defends Autumn Budget Tax and Spending Allocations Following Intense Parliamentary Scrutiny
Department for Environment, Food and Rural Affairs Implements Strict Water Quality Monitoring Rules Following Severe Rainfall and Flooding
Welsh Government Unveils Comprehensive Regional Housing Strategy to Address Rural Affordability and Homelessness Pressures in Cardiff
Office for National Statistics Reports Slowing Consumer Price Inflation and Steady Retail Performance Across United Kingdom Markets
Northern Ireland First Minister Michelle O'Neill and Deputy First Minister Emma Little-Pengelly Advance Cross-Border Infrastructure Agreement in Belfast
Competition and Markets Authority Launches Formal Investigation Into Artificial Intelligence Partnerships Involving Major Technology Corporations
Scottish First Minister John Swinney Secures Cross-Party Support for Devolved Budget Framework and Renewable Energy Expansion
High Court Rules in Favor of Environmental Campaigners Over Department for Energy Security and Net Zero Licensing Procedures
National Health Service England Announces Major Digital Modernization and Artificial Intelligence Diagnostic Rollout Across Regional Trusts
Bank of England Monetary Policy Committee Signals Cautious Approach to Interest Rate Cuts Amid Persistent Wage Growth and Inflation Pressures
British Prime Minister Keir Starmer and Chancellor Rachel Reeves Outline Strategic Infrastructure Plans to Boost Regional Growth and Private Investment
Water pollution remains high despite £5bn investment
Regional Economic Divergence and Industrial Transformation
Technological Sovereignty and Regulatory Scrutiny
Fiscal Consolidation and Public Service Pressures
Automotive Industry Leadership Warns of Imminent Supply Chain Disruptions Following Recent European Trade Negotiations
High Court Delivers Landmark Ruling Affirming Strict Legal Protections for Corporate Data Privacy Against State Surveillance
Welsh First Minister Eluned Morgan Secures Additional Funding for Regional Transport Infrastructure and Rail Modernization
×