London Daily

Focus on the big picture.
Friday, Sep 18, 2026

Facebook and Google 'failed to remove scam adverts'

Facebook and Google 'failed to remove scam adverts'

Facebook and Google failed to remove online scam adverts after fraud victims reported them, according to consumer watchdog Which?

Google had failed to remove 34% of the scam adverts reported to it, compared with 26% at Facebook, the study indicated.

Both companies said they removed fraudulent adverts, which are banned on their platforms.

But Which? said a more proactive approach was needed.

The report also found:

*  15% of those surveyed had fallen victim to a scam advert and reported it

*  of these, 27% had been on Facebook and 19% on Google

*  43% of victims did not report the scam to the technology companies

On Facebook, the biggest reason people did not report the scam was they doubted anything would be done.

On Google, it was because the victim did not know how to report the scam. Which? researchers said Google’s reporting process was complex and unclear.

Warn consumers


“The combination of inaction from online platforms when scam ads are reported, low reporting levels by scam victims and the ease with which advertisers can post new fraudulent adverts even after the original ad has been removed suggests that online platforms need to take a far more proactive approach to prevent fraudulent content from reaching potential victims in the first place,” Which? said.

And it has launched a free scam-alert service to warn consumers of the latest tactics used by fraudsters.

“There is no doubt that tech giants, regulators and the government need to go to greater lengths to prevent scams from flourishing,” Adam French, consumer rights expert at Which?, said.

“Online platforms must be given a legal responsibility to identify, remove and prevent fake and fraudulent content on their sites… and the government needs to act now.”

Violating policies


A Facebook representative said: "Fraudulent activity is not allowed on Facebook and we have taken action on a number of pages reported to us by Which?”

Google, meanwhile, said it had removed or blocked more than 3.1 billion ads for violating policies.

"We're constantly reviewing ads, sites and accounts to ensure they comply with our policies,” the company added.

"We have strict policies that govern the kinds of ads that we allow to run on our platform.

"We enforce those policies vigorously -, and if we find ads that are in violation, we remove them.

"We utilise a mix of automated systems and human review to enforce our policies."


There are so many rules governing what you can advertise on radio, television and in print that by comparison the internet is a Wild West.

Facebook and Google do have rules about what can and cannot be advertised on their platforms - but they are businesses of scale and it would cost them money to check every ad before it goes live.

So they don't bother.

Reactive moderation is a game of whack-a-mole that leaves consumers vulnerable to scams on platforms they think are trustworthy.

On top of that, a third of the victims surveyed by Which? said they did not bother reporting scam ads because they thought Facebook would not remove them.

And they are right to be sceptical.

Face regulation


On Facebook and Instagram, one company has been using videos and photos of me to sell a face mask it claims I am modelling - but that is impossible because I made the face mask myself.

Facebook lets you report an ad as "misleading" but does not allow you to explain why - and since the company in question is selling some sort of face mask, its moderators let the ad stay up for weeks.

Google, meanwhile, does not let you know whether it has taken any action on your report - and its ads remain littered with companies that break the search giant's own rules.

Little wonder consumer groups are now asking for the technology giants to face regulation.


Reporter Dan Whitworth was phoned by a fraudster and managed to record the call


Newsletter

Related Articles

0:00
0:00
Close
UK Parliament Advances Sovereign Grant Reform Setting Royal Funding at £99.9 Million
King Charles Urges Human-Centred Approach to Artificial Intelligence at Scotland Summit
House of Lords Begins Scrutiny of Voting-Age and Political Finance Reforms
UK Labour Market Shows Growing Divide Between Younger and Older Workers
Nearly Seven in 10 UK Small Businesses Delay or Cancel Growth Plans as Costs Rise
Andy Burnham Reaffirms UK Net-Zero Target Amid North Sea Energy Debate
UK Parliament Demands Credible Financial and Decarbonisation Plan for British Steel
MPs Urge Government to Reject Thames Water Rescue Deal and Prepare Special Administration
Bank of England Holds Rate at 3.75% as Energy Shock Raises Inflation Risks
TUC Calls for Social Energy Tariff Funded by Higher Taxes on Bank Profits
UK Parliament Enters Conference Recess After Advancing Sovereign Grant Legislation
King Charles Hosts Artificial Intelligence Leaders at Dumfries House Summit
Nearly Seven in Ten UK Small Businesses Delay or Cancel Growth Plans as Costs Rise
Anthropic Details Malicious Use of Claude in Cyber, Weapons and Influence Operations
McLaren Announces £500 Million UK Investment and 1,000 New Jobs
Scotland and Wales Sign Cardiff Agreement to Deepen Cooperation on Shared Policy Priorities
UK Government Moves to Fully Fund Teacher Pay Award as Strike Threat Recedes
UK Competition Regulator Deepens Scrutiny of Microsoft’s Business Software and AI Market Position
NHS England Reforms Focus on Cutting Waiting Lists and Improving Digital Care
England Maintains Mandatory Housing Targets in Push for 1.5 Million New Homes
UK Government Plans Statutory Industrial Strategy Council to Strengthen Long-Term Economic Policy
Asthma Charity Warns of Major Gaps in Childhood Diagnostic Testing Across England
TUC Chief Paul Nowak Appointed to Bank of England Court
Bristol Opens £35 Million Deep-Tech Innovation Hub at Temple Quarter
Oxfordshire Village Votes Symbolically to Leave UK Over Asylum Housing Plan
Andy Burnham Deepens UK Defense and AI Cooperation With NATO and Canada
UK Government Announces Neonatal Safety Reforms After Thirlwall Inquiry
Bank of England Weighs Rate Decision as UK Inflation Rises to 3.1%
UK Health Unions Warn of Staffing Pressures as Public and Private Pay Growth Diverges
Rockstar Games Faces Tribunal Claims From 23 Former Grand Theft Auto VI Developers
UK Treasury Faces Tighter Budget Constraints as Borrowing Costs and Pension Spending Rise
Prime Minister Andy Burnham Sets Out Ten-Year Plan for Greater Public Oversight of Utilities
UK Economy Grows 0.4% in July as Services and Technology Activity Strengthen
Scotland, Wales and Northern Ireland Leaders Coordinate Push for UK Constitutional Change
Police Tighten Public-Order Measures After Anti-Immigration Protests in Dover and Portsmouth
UK Ministers Pressed for Answers After US Diplomat Accused of Child Abuse Images Leaves Britain
Jaguar Land Rover Pursues NATO Defense Contracts for Defender Vehicles
British Service Member Dies in Road Accident While Deployed in Ukraine
George Osborne Calls for Britain to Rejoin EU Customs Union
Anthropic Chief Dario Amodei Urges Faster UK Action on Advanced AI Risks
UK State Pension Set for 3.9% Rise Under Triple Lock
UK Labour Market Cools as Payrolled Employment Continues to Decline
Reform UK’s £72 Million in Donations Faces Scrutiny Under Proposed Retrospective Funding Rules
UK Doctors Warn Expanded Pharmacy First Scheme Could Put Patients at Risk
British Airlines Cut Short-Haul Capacity as Jet Fuel Costs Rise
UK News Publishers Forecast 40% Search Traffic Drop as AI Overviews Expand
Axel Springer Wins Approval for £575 Million Daily Telegraph Acquisition
London Mayor Sadiq Khan Opposes Heathrow Third Runway Over Climate Targets
Scotland, Wales and Northern Ireland Leaders Hold Summit Seeking Greater Autonomy
UK Energy Price Cap Set to Rise to £1,723 in October
×