London Daily

Focus on the big picture.
Sunday, Mar 29, 2026

Facebook and Google 'failed to remove scam adverts'

Facebook and Google 'failed to remove scam adverts'

Facebook and Google failed to remove online scam adverts after fraud victims reported them, according to consumer watchdog Which?

Google had failed to remove 34% of the scam adverts reported to it, compared with 26% at Facebook, the study indicated.

Both companies said they removed fraudulent adverts, which are banned on their platforms.

But Which? said a more proactive approach was needed.

The report also found:

*  15% of those surveyed had fallen victim to a scam advert and reported it

*  of these, 27% had been on Facebook and 19% on Google

*  43% of victims did not report the scam to the technology companies

On Facebook, the biggest reason people did not report the scam was they doubted anything would be done.

On Google, it was because the victim did not know how to report the scam. Which? researchers said Google’s reporting process was complex and unclear.

Warn consumers


“The combination of inaction from online platforms when scam ads are reported, low reporting levels by scam victims and the ease with which advertisers can post new fraudulent adverts even after the original ad has been removed suggests that online platforms need to take a far more proactive approach to prevent fraudulent content from reaching potential victims in the first place,” Which? said.

And it has launched a free scam-alert service to warn consumers of the latest tactics used by fraudsters.

“There is no doubt that tech giants, regulators and the government need to go to greater lengths to prevent scams from flourishing,” Adam French, consumer rights expert at Which?, said.

“Online platforms must be given a legal responsibility to identify, remove and prevent fake and fraudulent content on their sites… and the government needs to act now.”

Violating policies


A Facebook representative said: "Fraudulent activity is not allowed on Facebook and we have taken action on a number of pages reported to us by Which?”

Google, meanwhile, said it had removed or blocked more than 3.1 billion ads for violating policies.

"We're constantly reviewing ads, sites and accounts to ensure they comply with our policies,” the company added.

"We have strict policies that govern the kinds of ads that we allow to run on our platform.

"We enforce those policies vigorously -, and if we find ads that are in violation, we remove them.

"We utilise a mix of automated systems and human review to enforce our policies."


There are so many rules governing what you can advertise on radio, television and in print that by comparison the internet is a Wild West.

Facebook and Google do have rules about what can and cannot be advertised on their platforms - but they are businesses of scale and it would cost them money to check every ad before it goes live.

So they don't bother.

Reactive moderation is a game of whack-a-mole that leaves consumers vulnerable to scams on platforms they think are trustworthy.

On top of that, a third of the victims surveyed by Which? said they did not bother reporting scam ads because they thought Facebook would not remove them.

And they are right to be sceptical.

Face regulation


On Facebook and Instagram, one company has been using videos and photos of me to sell a face mask it claims I am modelling - but that is impossible because I made the face mask myself.

Facebook lets you report an ad as "misleading" but does not allow you to explain why - and since the company in question is selling some sort of face mask, its moderators let the ad stay up for weeks.

Google, meanwhile, does not let you know whether it has taken any action on your report - and its ads remain littered with companies that break the search giant's own rules.

Little wonder consumer groups are now asking for the technology giants to face regulation.


Reporter Dan Whitworth was phoned by a fraudster and managed to record the call


Newsletter

Related Articles

0:00
0:00
Close
Starmer Signals UK Crackdown on Addictive Social Media Features
Rising Costs Push One in Five UK Hospitality Businesses to the Brink of Closure
Man Arrested on Suspicion of Attempted Murder After Car Strikes Pedestrians in UK, Injuring Seven
Escalating Conflict Involving Iran Tightens Fiscal Pressures and Highlights UK Economic Vulnerabilities
UK Moves to Confront Russian ‘Shadow Fleet’ Operating in Its Waters
UK Housing Divide Deepens as Older Owners Hold Wealth While Under-30s Face Mounting Barriers
London Demonstration Calls on UK to Recognize Iranian Opposition’s Provisional Government
UK Green Party Vote on ‘Zionism is Racism’ Motion Collapses Amid Internal Disputes and Technical Failures
SNL UK Ignites Debate with Sharp Royal Satire Targeting Prince Andrew and Prince William
EU Proposes ‘Emergency Brake’ to Resolve Deadlock in UK Youth Mobility Talks
Thousands Rally in London to Oppose Rise of Far-Right Movements
Hong Kong Official Rejects Allegations of Surveillance Orders Targeting UK-Based Dissidents
PayPal Expands Cryptocurrency Services to Allow UK Users to Buy and Sell Bitcoin
UK Minister Challenges Reform Party’s ‘Pro-Family’ Agenda as Debate Intensifies
Concerns Grow Over Meningitis Risk Among UK Students Amid Warning Signs of New Outbreaks
Japanese Grand Prix 2026: Schedule, UK Start Times and Full Broadcast Details
Electric Vehicles Seen as Strategic Solution to UK Fuel Reserve Concerns
Rise of Lone-Actor Threats and Online Radicalisation Drives New Wave of Antisemitic Attacks in the UK
Canada Advances Plan to Ban Cryptocurrency Donations in Election Campaigns
UK Faces Looming Medicine Shortages as Iran Conflict Threatens Supply Chains
Deadly Meningitis Outbreak in the U.K. Highlights Urgent Need for Vaccination
Fresh Claims Emerge Over Harry and Meghan’s Australia Visit as Insider Speaks Out
NATO Assessment Indicates UK Defence Spending Has Fallen Below Alliance Average
FTSE 100 Slips as Middle East Tensions Weigh on Investor Sentiment
UK Economy Begins to Feel Early Impact of Iran Conflict as Policy Challenges Intensify
Russian National Jailed in UK After Assault Case Linked to Barron Trump’s Alert
Energy Price Surge Accelerates Shift Away from Fossil Fuels in UK Homes
UK Museums House More Than 260,000 Human Remains, New Report Reveals
Surging UK Gilt Yields Reflect Inflation Pressures and Fiscal Uncertainty
UK Issues Updated Guidance on Children’s Screen Time with Focus on Balance and Wellbeing
UK Migration Figures Show Shifting Trends Across Asylum, Visas and Channel Crossings
UK Watchdog Launches Probe into Five Firms Over Alleged Fake Reviews and Ratings
Jaguar Land Rover Halts Production at UK Plant Amid Supplier Disruption
UK Police Reverse Position, Confirm Arrests Will Resume for Palestine Action Protests
UK Small Businesses Face Europe’s Steepest Cost Pressures, New Survey Reveals
US Envoy Urges UK to Proceed with King’s Visit Amid Diplomatic Sensitivities
FTSE 100 Drops Over One Percent as Middle East Tensions Weigh on Markets
UK CO2 Plant Set to Reopen as Authorities Move to Safeguard Supplies Amid Middle East Tensions
Trump Urges Stronger Defence Investment as He Questions Allied Naval Capabilities
New COVID Variant Detected in UK Raises Concerns Over Vaccine Effectiveness
FTSE Russell Moves to Standardise Free-Float Rules for UK and International Listings
HBO Max Launches in UK and Ireland, Marking Major Step in Global Streaming Expansion
UK Signals Readiness to Seize Russian ‘Shadow Fleet’ Vessels in Escalation of Sanctions Enforcement
Escalating Middle East Conflict Seen as Major Threat to UK Economic Stability
Early Challenges Mark Prince Harry and Meghan’s Australia Visit
UK Government Rejects Cover-Up Claims After Theft of Former PM Aide’s Phone
Cyprus Opens Strategic Talks with UK Over Sovereign Base Areas
UK Faces Risk of Sharp Inflation Surge Despite Stable Pre-Crisis Figures
UK Police Arrest Two Over Suspected Antisemitic Arson as Iran Link Investigated
UK Inflation Holds at Three Percent Ahead of Oil Price Shock from Iran Conflict
×