London Daily

Focus on the big picture.
Friday, Feb 20, 2026

William Hill to pay record £19.2m for failings

William Hill to pay record £19.2m for failings

Three gambling firms owned by William Hill are to pay penalties of £19.2m for failing to protect consumers and weak anti-money laundering controls.

The record penalty comes after the Gambling Commission found new customers were able to bet large sums over short periods without proper checks.

In one case, a customer was allowed to open a new account and spend £23,000 in 20 minutes without any checks.

The commission "seriously considered" suspending William Hill's licence.

It found several failures to guard against possible money laundering, with customers allowed to deposit large amounts without the business conducting appropriate checks.

One person was able to spend and lose £70,134 in a month, while another deposited £73,535 and lost £14,068 in four months.

"When we launched this investigation the failings we uncovered were so widespread and alarming serious consideration was given to licence suspension," said Andrew Rhodes, the Gambling Commission's chief executive.

"However, because the operator immediately recognised their failings and worked with us to swiftly implement improvements, we instead opted for the largest enforcement payment in our history."

Mr Rhodes told the BBC's Today programme the commission had seen "immediate and significant improvements" under the company's new management, 888, which took over William Hill last year.

888 said the problems had happened under the previous ownership and management. "After William Hill was acquired, the company quickly addressed the identified issues with the implementation of a rigorous action plan," a spokesperson said.

Among the issues uncovered by the commission:

*  one person was allowed to open a new account and bet £32,500 over two days without any checks

*  the group failed to identify customers who were at risk of experiencing gambling related harm. In one instance, a customer lost £14,902 in 70 minutes

*  the group failed to apply a 24-hour delay between receiving requests for an increase in a credit limit and granting it. One customer was allowed to place a £100,000 bet immediately, even though he had a £70,000 credit limit

*  customers were able to place large bets without sufficient checks on the source of the funds being carried out

*  the group failed to ask for source of funds evidence when one customer staked £19,000 in a single bet, and did the same in another case when a punter bet £39,324 and lost £20,360 over 12 days.

"The reason we have the requirements to have controls in place is to stop people being able to spend such large amounts of money so quickly without intervention," Mr Rhodes told the BBC.

"It may be that they can't afford it, it may be that it's a choice they want to make, but we have to have safeguards in place, and William Hill accept that they simply didn't have them at this time."

Under the settlement with the William Hill Group, WHG (International), which runs williamhill.com, will pay £12.5m, Mr Green, which runs mrgreen.com, will pay £3.7m and William Hill Organization, which runs more than 1,300 betting outlets across Britain, will pay £3m.

The £19.2m collected from the penalties will go towards "socially responsible" good causes.

The previous largest penalty imposed by the Gambling Commission was £17m against Entain last year.

Despite the penalties, Mr Rhodes said there were now "signs of improvement" in gambling operators' behaviour.

"There are indications that the industry is doing more to make gambling safer and reducing the possibility of criminal funds entering their businesses," he said.

"Operators are using algorithms to spot gambling harms or criminal risk more quickly, interacting with consumers sooner, and generally having more effective policies and procedures in place."

Newsletter

Related Articles

0:00
0:00
Close
King Charles III Opens London Fashion Week as Royal Family Faces Fresh Scrutiny
Trump’s Evolving Stance on UK Chagos Islands Deal Draws Renewed Scrutiny
House Democrat Says Former UK Ambassador Unable to Testify in Congressional Epstein Inquiry
No Record of Prince Andrew Arrest in UK as Claims Circulate Online
UK Has Not Granted US Approval to Launch Iran Strikes from RAF Bases, Government Confirms
AI Pricing Pressure Mounts as Chinese Models Undercut US Rivals and Margin Risks Grow
Global Counsel, Advisory Firm Co-Founded by Lord Mandelson, Enters Administration After Client Exodus
London High Court dispute over Ricardo Salinas’s $400mn Elektra share-backed bitcoin loan
UK Intensifies Efforts to Secure Saudi Investment in Next-Generation Fighter Jet Programme
Former Student Files Civil Claim Against UK Authorities After Rape Charges Against Peers Are Dropped
Archer Aviation Chooses Bristol for New UK Engineering Hub to Drive Electric Air Taxi Expansion
UK Sees Surge in Medical Device Testing as Government Pushes Global Competitiveness
UK Competition Watchdog Flags Concerns Over Proposed Getty Images–Shutterstock Merger
Trump Reasserts Opposition to UK Chagos Islands Proposal, Urges Stronger Strategic Alignment
Greek Prime Minister Kyriakos Mitsotakis advocates for a ban on minors using social media.
Liberal Senator Michaelia Cash Accuses Prime Minister of Lying to Australians
Meanwhile in Time Square, NYC One of the most famous landmarks
Jensen Huang just told the story of how Elon Musk became NVIDIA’s very first customer for their powerful AI supercomputer
A Lunar New Year event in Taiwan briefly came to a halt after a temple official standing beside President Lai Ching‑te suddenly vomited, splashing Lai’s clothing
Jillian Michaels reveals Bill Gates’ $55 million investment in mRNA vaccines turned into over $1 billion.
Ex-Prince Andrew Mountbatten-Windsor's arrested
Former British Prince Andrew Arrested on Suspicion of Misconduct in Public Office
Four Chagos Islanders Establish Permanent Settlement on Atoll
Unitree Robotics founder Wang Xingxing showcases future robot deployment during Spring Festival Gala.
UK Inflation Slows Sharply in January, Strengthening Case for Bank of England Rate Cut
Hide the truth, fake the facts, pretend the opposite, Britain is as usual
France President Macron says Free Speech is Bull Sh!t
Viktor Orbán getting massive praise for keeping Hungary safe, rich and migrant-free!
UK Inflation Falls to Ten-Month Low, Markets Anticipate Interest Rate Cut
UK House Prices Climb 2.4% in December as Market Shows Signs of Stabilisation
BAE Systems Predicts Sustained Expansion as Defence Orders Reach Record High
Pro-Palestine Activists Cleared of Burglary Charges Over Break-In at UK Israeli Arms Facility
Former Reform UK Councillors Form New Local Group Amid Party Fragmentation
Reform UK Pledges to Retain Britain’s Budget Watchdog as It Seeks Broader Economic Credibility
Miliband Defends UK-California Clean Energy Pact After Sharp Criticism by Trump
University of Kentucky to Host 2026 Summer Camps Fair Connecting Families with Local Programmes
UK Police Forces Assess Claims Jeffrey Epstein Used Stansted Airport Flights in Trafficking Network
UK-Focused Equity ETF FLGB Climbs to Fresh 52-Week Peak on Strong Market Sentiment
Trump Warns UK’s Chagos Islands Agreement Is a “Big Mistake” Amid Strategic Security Debate
Trump Urges UK to Retain Sovereignty Over Diego Garcia Amid Strategic Concerns
Italian Police Arrest Man After Alleged Attempt to Abduct Toddler at Bergamo Supermarket, Child Hospitalised With Fractured Femur
Rupert Lowe wanted to deport rape gangs and the communities who protected them
Reform UK Appoints Former Conservative Minister Robert Jenrick as Finance Chief
UK Unemployment Rises to Highest in Nearly Five Years as Labour Market Weakens
Rupert Lowe Advocates for English-Only Use in the UK
US Successfully Transports Small Nuclear Reactor from California to Utah
South Korea's traditional sand wrestling sport ssireum faces declining interest at home
Japan outlawed Islam
Virginia Giuffre accuses Epstein of trafficking to powerful men for blackmail.
New Mexico lawmakers initiate investigation into Zorro Ranch linked to Jeffrey Epstein
×