London Daily

Focus on the big picture.
Wednesday, Mar 04, 2026

William Hill to pay record £19.2m for failings

William Hill to pay record £19.2m for failings

Three gambling firms owned by William Hill are to pay penalties of £19.2m for failing to protect consumers and weak anti-money laundering controls.

The record penalty comes after the Gambling Commission found new customers were able to bet large sums over short periods without proper checks.

In one case, a customer was allowed to open a new account and spend £23,000 in 20 minutes without any checks.

The commission "seriously considered" suspending William Hill's licence.

It found several failures to guard against possible money laundering, with customers allowed to deposit large amounts without the business conducting appropriate checks.

One person was able to spend and lose £70,134 in a month, while another deposited £73,535 and lost £14,068 in four months.

"When we launched this investigation the failings we uncovered were so widespread and alarming serious consideration was given to licence suspension," said Andrew Rhodes, the Gambling Commission's chief executive.

"However, because the operator immediately recognised their failings and worked with us to swiftly implement improvements, we instead opted for the largest enforcement payment in our history."

Mr Rhodes told the BBC's Today programme the commission had seen "immediate and significant improvements" under the company's new management, 888, which took over William Hill last year.

888 said the problems had happened under the previous ownership and management. "After William Hill was acquired, the company quickly addressed the identified issues with the implementation of a rigorous action plan," a spokesperson said.

Among the issues uncovered by the commission:

*  one person was allowed to open a new account and bet £32,500 over two days without any checks

*  the group failed to identify customers who were at risk of experiencing gambling related harm. In one instance, a customer lost £14,902 in 70 minutes

*  the group failed to apply a 24-hour delay between receiving requests for an increase in a credit limit and granting it. One customer was allowed to place a £100,000 bet immediately, even though he had a £70,000 credit limit

*  customers were able to place large bets without sufficient checks on the source of the funds being carried out

*  the group failed to ask for source of funds evidence when one customer staked £19,000 in a single bet, and did the same in another case when a punter bet £39,324 and lost £20,360 over 12 days.

"The reason we have the requirements to have controls in place is to stop people being able to spend such large amounts of money so quickly without intervention," Mr Rhodes told the BBC.

"It may be that they can't afford it, it may be that it's a choice they want to make, but we have to have safeguards in place, and William Hill accept that they simply didn't have them at this time."

Under the settlement with the William Hill Group, WHG (International), which runs williamhill.com, will pay £12.5m, Mr Green, which runs mrgreen.com, will pay £3.7m and William Hill Organization, which runs more than 1,300 betting outlets across Britain, will pay £3m.

The £19.2m collected from the penalties will go towards "socially responsible" good causes.

The previous largest penalty imposed by the Gambling Commission was £17m against Entain last year.

Despite the penalties, Mr Rhodes said there were now "signs of improvement" in gambling operators' behaviour.

"There are indications that the industry is doing more to make gambling safer and reducing the possibility of criminal funds entering their businesses," he said.

"Operators are using algorithms to spot gambling harms or criminal risk more quickly, interacting with consumers sooner, and generally having more effective policies and procedures in place."

Newsletter

Related Articles

0:00
0:00
Close
Trump Says UK–US ‘Special Relationship’ Is Diminished Amid Middle East Dispute
UK Economic Forecasts Face Fresh Strain from Middle East Conflict and Rising Energy Costs
UK Reaffirms Close US Ties After Trump’s Public Criticism
Reeves Stresses Stability and Fiscal Discipline in UK Budget Update as Growth Outlook Shifts
UK Deploys Royal Navy Destroyer HMS Dragon to Cyprus After Drone Strike on RAF Base
Green Party Surges Past Labour in New UK Poll as Traditional Party Support Crumbles
Majority of Britons Oppose U.S. Use of UK Military Bases in Iran Conflict
UK Intensifies Evacuation Efforts from Oman, Working with Airlines to Boost Flight Capacity
Trump Condemns UK and Spain in Unusually Sharp Rift Over Iran Military Action
Trump Repeats UK Claims That Diverge from Verified Facts Amid Diplomatic Strain
UK Arrests Prominent Figures Linked to Epstein Network as Questions Mount Over US Action
Trump Says UK ‘Took Far Too Long’ to Approve Use of Airbases for Iran Strikes
Scope of Britain’s Role in the Expanding Middle East Conflict Comes Under Scrutiny
Trump Says He Is ‘Very Disappointed’ in Starmer Over Iran Comments
U.S. Embassy in Riyadh Struck by Drones Amid Escalating Iran Conflict
Starmer Confronts Strategic Test After Drone Strike Near British Base in Cyprus
Rolls-Royce Chief Signals Openness to Germany Joining UK-Led Fighter Jet Programme
UK Stocks Slip as Escalating Iran Conflict Triggers Global Market Selloff
UK Overhauls Asylum System to Make Refugee Status Temporary
Starmer Warns of ‘Reckless’ Iranian Strikes Amid Escalating Regional Tensions
British Base in Cyprus Targeted as Drones Intercepted Amid Expanding Iran Conflict
Starmer Diverges from Trump on Iran Strategy, Rejects ‘Regime Change from the Skies’
U.S. and Israel Intensify Strikes on Iran as Conflict Expands to Lebanon and Gulf States
Violent Pro-Iranian Protesters Storm U.S. Consulate in Karachi
Missile Debris Sparks Fires at Dubai’s Jebel Ali Port Near Palm Jumeirah
Iran Strikes U.S. Fifth Fleet Headquarters in Bahrain Amid Wider Gulf Retaliation
When the State Replaces the Parent: How Gender Policy Is Redefining Custody and Coercion
Bill Clinton Denies Knowing Woman in Hot Tub Photo During Closed-Door Epstein Deposition
Former U.S. President Bill Clinton Testifies on Ties to Jeffrey Epstein Before Congressional Oversight Committee
Dyson Reaches Settlement in Landmark UK Forced Labour Case
Barclays and Jefferies Shares Fall After UK Mortgage Lender Collapse Rekindles Credit Market Concerns
Play Exploring Donald Trump’s Rise to Power by ‘Lehman Trilogy’ Author to Premiere in the UK
Man Arrested After Churchill Statue Defaced in Central London
Keir Starmer Faces Political Setback as Labour Finishes Third in High-Profile By-Election
UK Assisted Dying Bill Set to Fall Short in Parliament as Regional Initiatives Gain Ground
UK Defence Ministry Clarifies Position After Reports of Imminent Helicopter Contract
Independent Left-Wing Plumber Secures Shock Victory as Greens Surge in UK By-Election
Reform UK Refers Alleged ‘Family Voting’ Incidents in By-Election to Police
United Kingdom Temporarily Withdraws Embassy Staff from Iran Amid Heightened Regional Tensions
UK Government Reaches Framework Agreement on Release of Mandelson Vetting Files
UK Police Contracts With Israeli Surveillance Firms Spark Debate Over Ethics and Oversight
United Airlines Passenger Hears Cockpit Conversations After Accessing In-Flight Audio Channel
Spain to Conduct Border Checks on Gibraltar Arrivals Under New Post-Brexit Framework
Engie Shares Jump After $14 Billion Agreement to Acquire UK Power Grid Assets
BNP Paribas Overtakes Goldman Sachs in UK Investment Banking League Tables
Geothermal Project to Power Ten Thousand Homes Marks UK Renewable Energy Milestone
UK Visa Grants Drop Nineteen Percent in 2025 as Migration Controls Tighten
Barclays and Jefferies Among Banks Exposed to Collapse of UK Mortgage Lender MFS
UK Asylum Applications Edge Down in 2025 Despite Rise in Small Boat Crossings
Jefferies Reports Significant Exposure After Collapse of UK Lender MFS
×