London Daily

Focus on the big picture.
Friday, Nov 07, 2025

Tough asylum cases handled by new Home Office staff, say insiders

Tough asylum cases handled by new Home Office staff, say insiders

The Home Office is blighted by delays in dealing with asylum claims, as inexperienced and low-paid staff are hired to handle applications, several insiders have told BBC Two's Newsnight.

Staff said this was slowing down decisions, leading to long, expensive hotel stays for asylum seekers.

More than 127,000 people are waiting for a decision, latest official figures for June 2022 show.

The Home Office said it was boosting the number of claims processed.

It comes as Home Secretary Suella Braverman is set to appear before the Home Affairs Select Committee later, where she will answer questions from MPs on asylum and immigration.

Three people who work in the department have spoken to Newsnight to warn about the impact on Home Office decisions being made about asylum seekers.

One person with several years of experience working in the department said: "To make and write decisions is more difficult than people think.

"They're hiring large numbers of inexperienced staff who need to be trained to do this and that takes time, so the backlog grows.

"And it's young staff facing these harrowing stories and earning low wages - so what's the incentive to stay?

"There isn't one… so they leave and then they hire someone else and so it continues."

According to the latest Home Office figures, by the end of June this year there were 103,083 cases - relating to 127,026 people - in the asylum backlog.

That is more than three times the number of cases that were awaiting for an initial decision in December 2017, when 29.522 were in the backlog.

Another Home Office employee said they were working "long and gruelling" hours.

"People work desperate hours every day. They're hiring more decision-makers but some haven't worked in this area before, so it's taking them longer to learn and that slows it all down," they said.

"It takes a while to get them up to speed and my worry is that the wrong decisions could be made affecting the lives of vulnerable people."

The "low civil service" pay grade for the role can also "turn [staff] off" the role too, according to some with knowledge of how the Home Office works.

The Institute for Government think tank said there were hundreds more caseworkers in the Home Office working on asylum applications than there were a decade ago - but they were making fewer decisions.

It said in 2021-22, there were 614 caseworkers who made an average of five asylum decisions per month per staff member, compared to 380 caseworkers with a productivity rate of 13.7 decisions in 2011-12.

There are more than 37,000 asylum seekers currently living in UK hotels, costing the taxpayer almost £7m per day. The speed at which the backlog is dealt with dictates the duration of stay in hotels and the cost to the taxpayer.


Home Secretary Suella Braverman is set to face questions from MPs later

The Home Office said it was a "short-term solution" while it was working hard with local authorities to find suitable accommodation for them.

It added it was doing what it could to address the situation, and had "increased asylum caseworkers by 80% to more than 1,000". It said "a successful pilot scheme to boost the number of claims processed is now being rolled out across the country".

It said there was a "comprehensive training and mentoring programme" to support the people making the decisions.

Labour's Yvette Cooper said the process was "a mess" and "decision-making has collapsed".

The shadow home secretary said there had been "repeated warnings" about the shortage of specialists and poor training and supervision had led to the backlog in cases.

The Nationality and Borders Bill had added "an additional six-month delay on thousands of cases", she told BBC Radio 4's Today programme.

Decisions were not being made and the Home Office's "own legislation has added to bureaucracy and to the costs", said Ms Cooper.

More than 40,000 migrants have crossed the English Channel in small boats this year.

Meanwhile, on Tuesday, the Home Office said it had cleared the Manston migrant processing centre in Kent, a holding site for people who arrive in the UK on small boats.

It had been criticised over the conditions at the centre - where thousands of migrants were placed in tents during the autumn.

A man who was staying at Manston died in hospital after becoming unwell on Saturday, and an investigation has been launched into his death.

Newsletter

Related Articles

0:00
0:00
Close
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
×