London Daily

Focus on the big picture.
Tuesday, Feb 17, 2026

Tough asylum cases handled by new Home Office staff, say insiders

Tough asylum cases handled by new Home Office staff, say insiders

The Home Office is blighted by delays in dealing with asylum claims, as inexperienced and low-paid staff are hired to handle applications, several insiders have told BBC Two's Newsnight.

Staff said this was slowing down decisions, leading to long, expensive hotel stays for asylum seekers.

More than 127,000 people are waiting for a decision, latest official figures for June 2022 show.

The Home Office said it was boosting the number of claims processed.

It comes as Home Secretary Suella Braverman is set to appear before the Home Affairs Select Committee later, where she will answer questions from MPs on asylum and immigration.

Three people who work in the department have spoken to Newsnight to warn about the impact on Home Office decisions being made about asylum seekers.

One person with several years of experience working in the department said: "To make and write decisions is more difficult than people think.

"They're hiring large numbers of inexperienced staff who need to be trained to do this and that takes time, so the backlog grows.

"And it's young staff facing these harrowing stories and earning low wages - so what's the incentive to stay?

"There isn't one… so they leave and then they hire someone else and so it continues."

According to the latest Home Office figures, by the end of June this year there were 103,083 cases - relating to 127,026 people - in the asylum backlog.

That is more than three times the number of cases that were awaiting for an initial decision in December 2017, when 29.522 were in the backlog.

Another Home Office employee said they were working "long and gruelling" hours.

"People work desperate hours every day. They're hiring more decision-makers but some haven't worked in this area before, so it's taking them longer to learn and that slows it all down," they said.

"It takes a while to get them up to speed and my worry is that the wrong decisions could be made affecting the lives of vulnerable people."

The "low civil service" pay grade for the role can also "turn [staff] off" the role too, according to some with knowledge of how the Home Office works.

The Institute for Government think tank said there were hundreds more caseworkers in the Home Office working on asylum applications than there were a decade ago - but they were making fewer decisions.

It said in 2021-22, there were 614 caseworkers who made an average of five asylum decisions per month per staff member, compared to 380 caseworkers with a productivity rate of 13.7 decisions in 2011-12.

There are more than 37,000 asylum seekers currently living in UK hotels, costing the taxpayer almost £7m per day. The speed at which the backlog is dealt with dictates the duration of stay in hotels and the cost to the taxpayer.


Home Secretary Suella Braverman is set to face questions from MPs later

The Home Office said it was a "short-term solution" while it was working hard with local authorities to find suitable accommodation for them.

It added it was doing what it could to address the situation, and had "increased asylum caseworkers by 80% to more than 1,000". It said "a successful pilot scheme to boost the number of claims processed is now being rolled out across the country".

It said there was a "comprehensive training and mentoring programme" to support the people making the decisions.

Labour's Yvette Cooper said the process was "a mess" and "decision-making has collapsed".

The shadow home secretary said there had been "repeated warnings" about the shortage of specialists and poor training and supervision had led to the backlog in cases.

The Nationality and Borders Bill had added "an additional six-month delay on thousands of cases", she told BBC Radio 4's Today programme.

Decisions were not being made and the Home Office's "own legislation has added to bureaucracy and to the costs", said Ms Cooper.

More than 40,000 migrants have crossed the English Channel in small boats this year.

Meanwhile, on Tuesday, the Home Office said it had cleared the Manston migrant processing centre in Kent, a holding site for people who arrive in the UK on small boats.

It had been criticised over the conditions at the centre - where thousands of migrants were placed in tents during the autumn.

A man who was staying at Manston died in hospital after becoming unwell on Saturday, and an investigation has been launched into his death.

Newsletter

Related Articles

0:00
0:00
Close
Reform UK Appoints Former Conservative Minister Robert Jenrick as Finance Chief
UK Unemployment Rises to Highest in Nearly Five Years as Labour Market Weakens
Nigel Farage Names Reform UK Frontbench Team and Signals Zero Tolerance for Internal Dissent
Qualcomm to Withdraw UK Lawsuit Over Smartphone Chip Royalty Dispute
Major UK Banks Explore Domestic Card Network to Rival Visa and Mastercard
Cold Health Alert Issued Across UK as Temperatures Drop Sharply
Nine-Year-Old Becomes First Child in UK to Undergo Groundbreaking Leg-Lengthening Surgery
UK Workers Face Stagnant Incomes and a Softening Labour Market as Unemployment Climbs
UK Passport Rules Tightened for British Dual Nationals Under New Travel Guidance
California Deepens Global Climate Alliance with New UK Pact and Major Clean-Tech Investment Drive
UK Supreme Court Tightens Rules on Use of ‘Milk’ and ‘Cheese’ Labels for Plant-Based Products
University of Kentucky Postpones Feb. 19 Law Enforcement Training Exercise in Lexington
‘The only thing illegal is Keir Starmer handing these islands to a country like Mauritius!’
JD Vance says Germany is “killing itself” by taking in millions of fake asylum seekers from culturally incompatible nations.
UK Markets Signal Opportunity as Starmer Confronts Intensifying Political Pressure
Trump Criticises Newsom’s UK Climate Pact, Defends Federal Authority Over Foreign Engagements
UK’s Top Prosecutor Says ‘No One Is Above the Law’ as Police Review Claims Against Ex-Prince Andrew
Businessman Adam Brooks weighs in on the reports that the US is set to help Hamit Coskun flee the UK, over free speech concerns
U.S. Attorney General Pam Bondi Releases 3.5 Million Pages of Jeffrey Epstein Case Files
US Secretary of State Marco Rubio Comment on European allies report blaming Russia for killing late Kremlin critic Alexei Navalny using toxin from poison dart frogs
Eighty-Year-Old Lottery Winner Sentenced to 16.5 Years for Drug Trafficking
UK Quran Burner May Receive Asylum in the US Amid Legal Challenges
Rubio Calls for Sweeping U.N. Reform, Saying It Has Failed to End Wars in Gaza and Ukraine
10,000 Condoms Distributed at Winter Olympics 2026 Athlete Village Depleted Within 72 Hours
Poland's President Advocates for Evaluating Independent Nuclear Weapons Development
Prince William Meets Saudi Crown Prince as Epstein-Andrew Fallout Casts Shadow
Starmer Calls for Renewed ‘Hard Power’ Investment at European Security Summit
UK Police Establish National Taskforce to Handle Domestic Epstein-Linked Allegations
UK Court Rules Ban on Palestine Action Unlawful in Major Free Speech Test
UK Faces Prospect of Net Migration Turning Negative as Economic Impact Looms
Mayor of Serdobsk in Russia’s Penza Region Resigns After Housing Certificates Granted to Migrant Family Trigger Public Outcry
Pentagon Reviews Anthropic Partnership After Claude AI Reportedly Used in Operation Targeting Nicolás Maduro
President Donald Trump and Hip-Hop’s Political Realignment: Pardons, Public Endorsements, and the Struggle Over Cultural Influence
China’s EV Makers Face Mandatory Return to Physical Buttons and Door Handles in Driver-Distraction Safety Overhaul
Goldman Sachs and DP World Executive Resignations: Elite-Reputation Risk and Corporate Governance Fallout From the Epstein Disclosures
‘Amelia’: The UK Government’s Anti-Extremism Game Villain Who Became a Protest Symbol
Peter Mandelson Asked to Testify Before US Congress Over Jeffrey Epstein Links
Walmart's Earnings and UK Economic Data Highlight Upcoming Financial Trends
UK Green Party Considering Proposal to Legalize Heroin for an Inclusive Society
SpaceX's New Vision: Lunar City Takes Precedence Over Mars Colonization
OpenAI and DeepCent Superintelligence Race: Artificial General Intelligence and AI Agents as a National Security Arms Race
Document Suggests Prince Andrew Shared UK Briefing on Afghan Investment Opportunities with Jeffrey Epstein
We will protect them from the digital Wild West.’ Another country will ban social media for under-16s
McDonald's Shortens Breakfast Hours in Australia Due to Egg Shortage
Heineken announces cut of 6,000 jobs due to declining beer demand
Beijing Brands UK Hong Kong Visa Expansion ‘Despicable and Reprehensible’ After Jimmy Lai Sentencing
Tesco Chief Warns UK Is ‘Sleepwalking’ Toward a Joblessness Crisis
Trump’s ‘Act of Great Stupidity’ Comment on UK Chagos Deal Reverberates Through Diplomacy and Strategy
New U.S. filings say Jeffrey Epstein repaid Les Wexner one hundred million dollars after theft allegation
Commerce Secretary Howard Lutnick acknowledges 2012 visit to Jeffrey Epstein’s private island as lawmakers scrutinise past ties
×