London Daily

Focus on the big picture.
Wednesday, Oct 21, 2026

Tough asylum cases handled by new Home Office staff, say insiders

Tough asylum cases handled by new Home Office staff, say insiders

The Home Office is blighted by delays in dealing with asylum claims, as inexperienced and low-paid staff are hired to handle applications, several insiders have told BBC Two's Newsnight.

Staff said this was slowing down decisions, leading to long, expensive hotel stays for asylum seekers.

More than 127,000 people are waiting for a decision, latest official figures for June 2022 show.

The Home Office said it was boosting the number of claims processed.

It comes as Home Secretary Suella Braverman is set to appear before the Home Affairs Select Committee later, where she will answer questions from MPs on asylum and immigration.

Three people who work in the department have spoken to Newsnight to warn about the impact on Home Office decisions being made about asylum seekers.

One person with several years of experience working in the department said: "To make and write decisions is more difficult than people think.

"They're hiring large numbers of inexperienced staff who need to be trained to do this and that takes time, so the backlog grows.

"And it's young staff facing these harrowing stories and earning low wages - so what's the incentive to stay?

"There isn't one… so they leave and then they hire someone else and so it continues."

According to the latest Home Office figures, by the end of June this year there were 103,083 cases - relating to 127,026 people - in the asylum backlog.

That is more than three times the number of cases that were awaiting for an initial decision in December 2017, when 29.522 were in the backlog.

Another Home Office employee said they were working "long and gruelling" hours.

"People work desperate hours every day. They're hiring more decision-makers but some haven't worked in this area before, so it's taking them longer to learn and that slows it all down," they said.

"It takes a while to get them up to speed and my worry is that the wrong decisions could be made affecting the lives of vulnerable people."

The "low civil service" pay grade for the role can also "turn [staff] off" the role too, according to some with knowledge of how the Home Office works.

The Institute for Government think tank said there were hundreds more caseworkers in the Home Office working on asylum applications than there were a decade ago - but they were making fewer decisions.

It said in 2021-22, there were 614 caseworkers who made an average of five asylum decisions per month per staff member, compared to 380 caseworkers with a productivity rate of 13.7 decisions in 2011-12.

There are more than 37,000 asylum seekers currently living in UK hotels, costing the taxpayer almost £7m per day. The speed at which the backlog is dealt with dictates the duration of stay in hotels and the cost to the taxpayer.


Home Secretary Suella Braverman is set to face questions from MPs later

The Home Office said it was a "short-term solution" while it was working hard with local authorities to find suitable accommodation for them.

It added it was doing what it could to address the situation, and had "increased asylum caseworkers by 80% to more than 1,000". It said "a successful pilot scheme to boost the number of claims processed is now being rolled out across the country".

It said there was a "comprehensive training and mentoring programme" to support the people making the decisions.

Labour's Yvette Cooper said the process was "a mess" and "decision-making has collapsed".

The shadow home secretary said there had been "repeated warnings" about the shortage of specialists and poor training and supervision had led to the backlog in cases.

The Nationality and Borders Bill had added "an additional six-month delay on thousands of cases", she told BBC Radio 4's Today programme.

Decisions were not being made and the Home Office's "own legislation has added to bureaucracy and to the costs", said Ms Cooper.

More than 40,000 migrants have crossed the English Channel in small boats this year.

Meanwhile, on Tuesday, the Home Office said it had cleared the Manston migrant processing centre in Kent, a holding site for people who arrive in the UK on small boats.

It had been criticised over the conditions at the centre - where thousands of migrants were placed in tents during the autumn.

A man who was staying at Manston died in hospital after becoming unwell on Saturday, and an investigation has been launched into his death.

Newsletter

Related Articles

0:00
0:00
Close
Housebuilding Across Scotland Plummets to Eleven-Year Low Despite Government Pledges to Tackle National Housing Emergency
Greggs Announces Factory Closures Across Northern England and Scotland Affecting Seven Hundred Forty Jobs
United Kingdom and Singapore Conclude Eleventh Financial Dialogue in Singapore to Deepen Cooperation on Digital Finance and Capital Markets
Energy Security and Net Zero Committee Urges Government to Shift Policy Costs to Gas Bills and Tap Windfall Profits to Lower Consumer Prices
British Broadcasting Corporation Announces Major Cost-Cutting Overhaul to Close Linear Broadcast Services for Television Channels BBC Three and BBC Scotland Alongside Digital Radio Station BBC Radio Four Extra
London Capital Markets Face Renewed Scrutiny After High-Profile Offerings Underperform Post-Listing
Green Party Wins Historic First Westminster Parliamentary By-Election in Gorton and Denton
Environment Secretary Emma Reynolds Unveils Sweeping Regulatory Overhaul for English Water Industry
United Kingdom Health Security Agency Confirms Thirty-Four Cases in Kent Meningitis Outbreak
Ministry of Defence Prepares Heat Pump Subsidy Cuts to Fund Urgent Military Modernization
British and European Union Officials Schedule Long-Awaited Bilateral Leaders Summit for November Twentieth
Bank of England Governor Andrew Bailey Urges Strict Fiscal Credibility to Protect British Bond Markets
United Kingdom Inflation Rises to Three Point One Percent Driven by Escalating Fuel Costs
Profit Warnings Among London-Listed Companies Reach Two-Year High Amid Global Energy Shocks
Chancellor John Healey Signals Targeted Tax Changes on Banks and London Corporate Offices Ahead of Budget
British Government Reallocates Twenty-Five Per Cent of International Climate Finance to Global Biodiversity Projects
Initial British Carbon Border Taxes Set to Undercut Parallel European Union Tariffs on Industrial Imports
Whitehall Prepares National Zero-Interest Loan Initiative to Accelerate Domestic Heat Pump and Solar Adoption
European Union Offers British Automakers Access to Hybrid Vehicle Trade Protections Subject to Strict Regulatory Alignment
British Probation Officers Threaten Widespread Industrial Action After Rejecting Five Per Cent Government Pay Offer
Microsoft Abandons Major British Artificial Intelligence Data Centre Citing Severe National Grid Power Constraints
United Kingdom Inflation Accelerates to Three Point Four Per Cent Ahead of Chancellor John Healey's Inaugural Autumn Budget
Surging Cloned Number Plates Severely Complicate Traffic Enforcement and Police Investigations
Mounting Opposition Challenges Planned Rollout of Autonomous Taxis Across London
Influential Think Tank Urges Rejoining European Union to Navigate Geopolitical Crises
Government Review Recommends Slashing Benefits to Fund Youth Employment Initiatives
Senior Minister Shabana Mahmood Seeks New Law Enforcement Pact With European Union
Airbus Executive Warns Britain Risks Losing Crucial Role in European Space Industry
Exorbitant Electricity Costs Push British Steelmakers to Worst Competitive Position in Three Years
British Food and Beverage Exports to European Union Collapse by Over a Third Since Brexit
Up to Twenty English Maternity Units Face Impending Closure Due to Safety and Staffing Crises
Government Declares Severe Drought Across Southern England Following Record Dry Spell
Corporate Profit Warnings Reach Two-Year High Amid Middle East Conflict and Rising Costs
International Monetary Fund Warns Chancellor John Healey Against Proposed Bank Tax Raid
Northern Ireland Secures Favorable Agricultural Export Agreement with European Union
Scottish Government Approves Major Offshore Floating Wind Farm Near Aberdeenshire
High Speed Two Rail Project Faces Three Billion Pound Cost Escalation on Initial Phase
National Health Service Warns of Winter Capacity Crisis Across English Hospitals
Tata Steel Confirms Two Thousand Job Cuts at Port Talbot to Fund Green Transition
Global Microchip Developer Announces Three Billion Pound Semiconductor Plant in Cambridge
United Kingdom Artificial Intelligence Safety Institute Proposes Mandatory Licensing for Generative Models
United Kingdom Commits Additional Long-Range Weapons and Air Defenses to Ukraine
British Chancellor Overhauls Infrastructure Financing to Bypass Borrowing Constraints
Bank of England Holds Benchmark Interest Rate at Four Point Five Percent
First Minister Rhun ap Iorwerth Confirms Constitutional Discussions Over Welsh Independence During Initial Bilateral Call with Prime Minister
Labour Party Instructs Local Council Groups to Sever Power-Sharing Accords with Green Party Over New Controversial Policy Positions
Institute for Fiscal Studies Warns of Thirty-Five Billion Pound Fiscal Gap Ahead of Chancellor John Healey Upcoming Autumn Budget
House of Lords Backs Landmark Legislative Amendment to Decriminalize Abortion Across England and Wales
United Kingdom Defence Secretary Wes Streeting Travels to Pentagon for High-Level Strategic Talks Amid Escalating Tensions Over Ukraine and United States Policy Shifts
Bank of England and International Monetary Fund Officials Issue Urgent Warnings Regarding Potential Artificial Intelligence Financial Market Shocks
×