London Daily

Focus on the big picture.
Tuesday, Oct 27, 2026

Tough asylum cases handled by new Home Office staff, say insiders

Tough asylum cases handled by new Home Office staff, say insiders

The Home Office is blighted by delays in dealing with asylum claims, as inexperienced and low-paid staff are hired to handle applications, several insiders have told BBC Two's Newsnight.

Staff said this was slowing down decisions, leading to long, expensive hotel stays for asylum seekers.

More than 127,000 people are waiting for a decision, latest official figures for June 2022 show.

The Home Office said it was boosting the number of claims processed.

It comes as Home Secretary Suella Braverman is set to appear before the Home Affairs Select Committee later, where she will answer questions from MPs on asylum and immigration.

Three people who work in the department have spoken to Newsnight to warn about the impact on Home Office decisions being made about asylum seekers.

One person with several years of experience working in the department said: "To make and write decisions is more difficult than people think.

"They're hiring large numbers of inexperienced staff who need to be trained to do this and that takes time, so the backlog grows.

"And it's young staff facing these harrowing stories and earning low wages - so what's the incentive to stay?

"There isn't one… so they leave and then they hire someone else and so it continues."

According to the latest Home Office figures, by the end of June this year there were 103,083 cases - relating to 127,026 people - in the asylum backlog.

That is more than three times the number of cases that were awaiting for an initial decision in December 2017, when 29.522 were in the backlog.

Another Home Office employee said they were working "long and gruelling" hours.

"People work desperate hours every day. They're hiring more decision-makers but some haven't worked in this area before, so it's taking them longer to learn and that slows it all down," they said.

"It takes a while to get them up to speed and my worry is that the wrong decisions could be made affecting the lives of vulnerable people."

The "low civil service" pay grade for the role can also "turn [staff] off" the role too, according to some with knowledge of how the Home Office works.

The Institute for Government think tank said there were hundreds more caseworkers in the Home Office working on asylum applications than there were a decade ago - but they were making fewer decisions.

It said in 2021-22, there were 614 caseworkers who made an average of five asylum decisions per month per staff member, compared to 380 caseworkers with a productivity rate of 13.7 decisions in 2011-12.

There are more than 37,000 asylum seekers currently living in UK hotels, costing the taxpayer almost £7m per day. The speed at which the backlog is dealt with dictates the duration of stay in hotels and the cost to the taxpayer.


Home Secretary Suella Braverman is set to face questions from MPs later

The Home Office said it was a "short-term solution" while it was working hard with local authorities to find suitable accommodation for them.

It added it was doing what it could to address the situation, and had "increased asylum caseworkers by 80% to more than 1,000". It said "a successful pilot scheme to boost the number of claims processed is now being rolled out across the country".

It said there was a "comprehensive training and mentoring programme" to support the people making the decisions.

Labour's Yvette Cooper said the process was "a mess" and "decision-making has collapsed".

The shadow home secretary said there had been "repeated warnings" about the shortage of specialists and poor training and supervision had led to the backlog in cases.

The Nationality and Borders Bill had added "an additional six-month delay on thousands of cases", she told BBC Radio 4's Today programme.

Decisions were not being made and the Home Office's "own legislation has added to bureaucracy and to the costs", said Ms Cooper.

More than 40,000 migrants have crossed the English Channel in small boats this year.

Meanwhile, on Tuesday, the Home Office said it had cleared the Manston migrant processing centre in Kent, a holding site for people who arrive in the UK on small boats.

It had been criticised over the conditions at the centre - where thousands of migrants were placed in tents during the autumn.

A man who was staying at Manston died in hospital after becoming unwell on Saturday, and an investigation has been launched into his death.

Newsletter

Related Articles

0:00
0:00
Close
Education or Indoctrination? The Growing Debate Over Religious Participation in British Schools
Germany's Vanishing Shopfronts: The Silent Collapse of the Businesses That Built Its Cities
Northern Ireland Executive Reaches Agreement on Public Transport Modernization and Cross-Border Rail Infrastructure Funding
Department for Energy Security and Net Zero Approves New North Sea Carbon Capture and Storage Industrial Clusters
Office for National Statistics Reports Stabilization in Private Rental Growth Across Major English and Welsh Regional Cities
United Kingdom Automotive Manufacturing Output Rises Moderately as Electric Vehicle Assembly Lines Expand in the Midlands
Competition and Markets Authority Launches Formal Inquiry Into Cloud Computing Infrastructure and Artificial Intelligence Partnerships
Scottish Government Finalizes Emergency Budget Adjustments Following Multi-Year Public Sector Funding Shortfalls
National Health Service England Announces Major Emergency Care Overhaul to Alleviate Severe Winter Capacity Pressures
Chancellor Rachel Reeves Prepares Autumn Budget Amid Intensifying Scrutiny Over Public Spending and Fiscal Rules
Bank of England Signals Cautious Approach to Further Interest Rate Cuts as Persistent Wage Growth and Inflation Pressures Remain
Transport for London Unveils Expanded Zero-Emission Bus Fleet to Meet Capital Air Quality Targets
Higher Education Institutions Face Deepening Financial Strain Amid Declining International Student Enrolment
Automotive Industry Leaders Criticize Government Tax Policies and Urge Action on Retail Consumer Confidence
Environment Agency Issues Flood Alerts Across Scottish and English Waterways Following Heavy Rainfall
Independent Audit Highlights Persistent Security Vulnerabilities Across Legacy Government Digital Portals
Northern Ireland Political Leaders Clash Over Westminster Funding Allocations Ahead of Autumn Budget
Ethnic Minorities in England Face Significant Disparities in Routine Breast Cancer Diagnosis Rates
National Police Chiefs Report Alarming Surge in Domestic Abuse Cases Fuelled by Expanding Illegal Cocaine Market
Government Announces Two Hundred and Twenty Million Pound Pothole Funding Boost for Local Highway Authorities
China Issues Formal Warning Over Potential United Kingdom Restrictions on Chinese Electric Vehicles
British Defence Ministers Sign E5 Pact to Enhance European Military Capabilities and Industrial Cooperation Within NATO
United Kingdom Business Activity Expands at Fastest Pace in Eight Months According to S&P Global Flash Survey
Chancellor John Healey Prepares Major Devolution Package and Bank Profit Surcharge Ahead of Upcoming Autumn Budget
National Health Service Consultants in England Announce Two-Day Strike Action Scheduled for November
Major Clean-Up Under Way Across Britain Following Destruction Caused by Consecutive Storms Austen and Boelo
KEY TRENDS TO WATCH
Declassified Intelligence Files Reveal British Security Services Monitored National Health Service Founder
British Government Launches Sweeping Regulatory Crackdown on High-Risk Cosmetic Procedures
Scottish National Party Demands Ban on Using Scottish Revenues to Fund English Nuclear Energy Projects
Mayor of London Initiates Landmark Pedestrianisation of Oxford Street to Revitalise Global Retail Hub
British Judges Granted Expanded Legal Powers to Punish Convicted Killers Who Refuse to Attend Sentencing
United Kingdom Poised to Miss Reduced International Aid Spending Targets Ahead of Fiscal Review
Surging Cocaine Consumption Drives Record Drug Fatalities and Rising Crime Rates Across Britain
Department of Health and Social Care Announces One Hundred and Forty Million Pound Boost for Urgent Care
British Services Sector Records Strongest Growth in Eight Months Despite Broader Economic Uncertainty
United Kingdom Retail Sales Suffer Unexpected Decline as Consumer Confidence Plummets
Greater Manchester Mayor Andy Burnham Urges National Debate on Restoring European Union Free Movement
Deep Cabinet Divisions Emerge Over Controversial Approval of North Sea Fossil Fuel Projects
United Kingdom Government Urges Citizens to Stockpile Essential Supplies in National Resilience Pivot
Storm Boelo Kills Two People and Cuts Power to Tens of Thousands Across Great Britain
Critical Software Flaw Forces Dozens of United Kingdom Government Services Offline Amid Mass Security Warnings
UK Consumer Confidence Tumbles Amid Rising Energy Costs and Global Commodity Price Pressures
North Sea Transition Authority Approves Production from Jackdaw Gas Field to Bolster Domestic Energy Security
Storm Boelo Leaves Tens of Thousands of Households Without Power Across Scotland and Northern Ireland
UK Government Launches National Be Ready Campaign Urging Households to Prepare Three Days of Emergency Supplies
Department for Environment Food and Rural Affairs Implements Stricter Water Quality Regulations for British Rivers
Welsh Government Launches Major Renewable Energy Initiative to Expand Offshore Wind Capacity Along the Coast
Northern Ireland Executive Reaches Final Agreement on Comprehensive Regional Infrastructure Modernization Plan
Office for National Statistics Reports Moderate Increase in British Retail Sales Driven by Autumn Discounts
×