London Daily

Focus on the big picture.
Tuesday, Jun 23, 2026

Thorntons: Chocolate maker to close all shops putting 600 jobs at risk

Thorntons: Chocolate maker to close all shops putting 600 jobs at risk

Chocolate maker Thorntons has said none of its stores will reopen after coronavirus lockdowns are lifted.

The decision to close its 61 shops will put more than 600 jobs at risk.

The company said it had been badly hit by the pandemic, which forced its stores to shut their doors during the crucial Christmas and Easter holidays.

"The obstacles we have faced and will continue to face on the High Street are too severe," said Thorntons retail director Adam Goddard.

"Despite our best efforts we have taken the difficult decision to permanently close our retail store estate."


Thorntons has been on the High Street for more than a century but these days history isn't enough to guarantee survival.

It was losing its way in the early 2000s with newer players, like Hotel Chocolat, entering the scene. It also embarked on a strategy of selling more chocolates through supermarkets and closing unprofitable shops.

Italian food giant Ferrero bought the business in 2015 and has been trying to turn it around ever since. Over the last five years, it's shrunk from 252 to 61 stores.

But Ferrero has now thrown in the towel on Thorntons stores altogether, betting that the brand's future is now online and on the supermarket shelves.

This pandemic has created brutal trading conditions for so many traditional retailers. And the high street shakeout is still far from over.

Thorntons said it had spent £45m transforming the business with changes to the way stores operate and the introduction of new cafes but its plans had been thrown off course by the pandemic.

The company, which was founded in Sheffield in 1911, said it would continue to sell its chocolate online and try to sell more through supermarkets.

Since the beginning of the crisis, sales through its website have increased by more than 70% compared to the previous year, it said.

It will also try to expand the range of products made at its factory in Alfreton, Derbyshire and increase international sales.

In 2011, Thorntons announced plans to massively reduce the number of stores it had on the High Street and in shopping centres.

It said it would close up to 180 of the 364 stores it had at the time, following a strategic review.

Since then, the number of stores has dwindled to 61.

In 2015, Italian food giant Ferrero bought the chocolate chain for £112m.

In a statement, the company said: "We remain committed to this iconic British brand and will continue to invest further in the future potential of Thorntons to ensure we evolve with the times."

Retail casualties


Thorntons is just the latest well-known name to suffer the impact that rolling lockdowns have had on the High Street as more people take to shopping online.

More than 17,500 chain stores and other venues closed in Great Britain last year, according to figures from the Local Data Company. That is an average rate of 48 closures a day.

Last week, department store chain John Lewis announced plans to close more stores. Other casualties have included PSir Philip Green's retail empire, Arcadia, which included Topshop and Dorothy Perkins.

Newsletter

Related Articles

0:00
0:00
Close
Taxpayer Support Grows for Higher Digital Levies on Multinational Tech Companies
Bank of England Signals Caution Over Inflation Despite Easing Energy Prices
Lloyds Banking Group Expands Artificial Intelligence Hiring Amid Sector-Wide Automation Shift
Film Producer Corporate Collapse Leaves Creditors Facing Unrecoverable Losses
UK Ten-Year Brexit Anniversary Highlights Ongoing Political and Economic Uncertainty
Nottingham Maternity Scandal Inquiry Reveals Systemic Failings in NHS Care
Met Office Heatwave Prompts Public Health Warnings Across United Kingdom
Concerns Rise Over Fiscal Stability as Political Uncertainty Weighs on UK Borrowing Costs
UK Taxpayers Back Higher Digital Taxes on Global Technology Firms, Survey Shows
Bank of England Holds Interest Rates Steady Amid Persistent Services Inflation
Reform UK and Opposition Leaders Call for General Election Following Starmer’s Departure
Ten Years After Brexit Referendum, UK Faces Ongoing Political Fragmentation and Economic Debate
Nottingham University Hospitals Maternity Inquiry Exposes Severe NHS Failures
Met Office Issues Heat Health Alerts as United Kingdom Faces Record-Breaking Temperatures
Andy Burnham Emerges as Front-Runner for Labour Leadership After Starmer’s Resignation
Keir Starmer Resigns as UK Enters New Phase of Political Leadership Transition
UK Expands Alcohol Ban Enforcement Using Tagging Technology Ahead of World Cup
UK Invests £50 Million in Critical Minerals Supply Chain Security
UK Appoints Special Envoy on Preventing Sexual Violence in Conflict
UK Introduces Fines for Landlords of Unsafe Rental Properties
Reform UK Leads Opinion Polls as Immigration Debate Reshapes UK Politics
Police Investigate Edinburgh Attacks as Potential Hate Crimes
King Charles to Publish Personal Tax and Royal Household Financial Records
Nottingham University Hospitals Maternity Inquiry Report Set for Publication
Heat-Health Alerts Issued Across London and Southern England Amid Rising Temperatures
UK Economy Shows Pressure From Middle East Conflict Despite Modest Growth
Brexit Anniversary Reignites Debate Over UK Economic and Political Direction
UK Parliament Continues Legislative Work Amid Leadership Transition
Financial Markets Hold Steady After UK Leadership Shake-Up
Andy Burnham Enters Labour Leadership Race With Strong Parliamentary Backing
Keir Starmer Resigns as UK Prime Minister After Two Years in Office
Reform UK MP Lee Anderson to Raise Pension Concerns Over British Coal Staff Superannuation Scheme
UK Parliament to Debate Newborn Screening for Spinal Muscular Atrophy Following Public Petition
Met Office Warns of Water Safety Risks During Heatwave as Temperatures Peak in England
Treasury Increases Mileage Allowance Payments for 2026–27 Tax Year to 55 Pence Per Mile
UK Government Raises Electricity Generator Levy to 55 Percent in New Revenue Measure
House of Lords Moves Financial Services and Markets Bill to Committee Stage Amid Regulatory Scrutiny
Westminster Hall to Debate Petition on Pro-Israel Influence in UK Politics
UK Parliament Prepares for Estimates Days Debates as Backbench Business Schedule Approved
Armed Forces Bill Nears Final Stages in UK House of Commons With Military Justice Reforms
Donald Trump Comments on UK Political Situation, Citing Immigration and Energy Policy Concerns
Andy Burnham By-Election Victory Fuels Speculation Over Potential Labour Leadership Contest
UK Economy Shows Resilience but Faces Headwinds from Middle East Tensions, UK Finance Says
UK Parliament Opens Week of Debates on Net Zero, Security and Armed Forces Reform
Met Office Issues Amber Extreme Heat Warning as Temperatures Expected to Reach 35C Across England and Wales
Prime Minister Keir Starmer Faces Mounting Leadership Pressure After Makerfield By-Election Defeat
London Hotel Wins World’s Best Afternoon Tea Award at International Hospitality Guide La Liste
Court of Appeal Rules in Favour of Competition and Markets Authority in Phenytoin Drug Case
Chichester Waste Site Suspended After Environment Agency Finds Serious Fire and Pollution Risks
UK Appoints Chris Elmore as Special Envoy on Preventing Sexual Violence in Conflict
×