London Daily

Focus on the big picture.
Friday, Dec 12, 2025

Thorntons: Chocolate maker to close all shops putting 600 jobs at risk

Thorntons: Chocolate maker to close all shops putting 600 jobs at risk

Chocolate maker Thorntons has said none of its stores will reopen after coronavirus lockdowns are lifted.

The decision to close its 61 shops will put more than 600 jobs at risk.

The company said it had been badly hit by the pandemic, which forced its stores to shut their doors during the crucial Christmas and Easter holidays.

"The obstacles we have faced and will continue to face on the High Street are too severe," said Thorntons retail director Adam Goddard.

"Despite our best efforts we have taken the difficult decision to permanently close our retail store estate."


Thorntons has been on the High Street for more than a century but these days history isn't enough to guarantee survival.

It was losing its way in the early 2000s with newer players, like Hotel Chocolat, entering the scene. It also embarked on a strategy of selling more chocolates through supermarkets and closing unprofitable shops.

Italian food giant Ferrero bought the business in 2015 and has been trying to turn it around ever since. Over the last five years, it's shrunk from 252 to 61 stores.

But Ferrero has now thrown in the towel on Thorntons stores altogether, betting that the brand's future is now online and on the supermarket shelves.

This pandemic has created brutal trading conditions for so many traditional retailers. And the high street shakeout is still far from over.

Thorntons said it had spent £45m transforming the business with changes to the way stores operate and the introduction of new cafes but its plans had been thrown off course by the pandemic.

The company, which was founded in Sheffield in 1911, said it would continue to sell its chocolate online and try to sell more through supermarkets.

Since the beginning of the crisis, sales through its website have increased by more than 70% compared to the previous year, it said.

It will also try to expand the range of products made at its factory in Alfreton, Derbyshire and increase international sales.

In 2011, Thorntons announced plans to massively reduce the number of stores it had on the High Street and in shopping centres.

It said it would close up to 180 of the 364 stores it had at the time, following a strategic review.

Since then, the number of stores has dwindled to 61.

In 2015, Italian food giant Ferrero bought the chocolate chain for £112m.

In a statement, the company said: "We remain committed to this iconic British brand and will continue to invest further in the future potential of Thorntons to ensure we evolve with the times."

Retail casualties


Thorntons is just the latest well-known name to suffer the impact that rolling lockdowns have had on the High Street as more people take to shopping online.

More than 17,500 chain stores and other venues closed in Great Britain last year, according to figures from the Local Data Company. That is an average rate of 48 closures a day.

Last week, department store chain John Lewis announced plans to close more stores. Other casualties have included PSir Philip Green's retail empire, Arcadia, which included Topshop and Dorothy Perkins.

Newsletter

Related Articles

0:00
0:00
Close
Former UK Prime Minister Boris Johnson proclaims, “For Ukraine, surrendering their land would be a nightmare.”
Microsoft Challenges £2.1 Billion UK Cloud Licensing Lawsuit at Competition Tribunal
Fake Doctor in Uttar Pradesh Accused of Killing Woman After Performing YouTube-Based Surgery
Hackers Are Hiding Malware in Open-Source Tools and IDE Extensions
Traveling to USA? Homeland Security moving toward requiring foreign travelers to share social media history
UK Officials Push Back at Trump Saying European Leaders ‘Talk Too Much’ About Ukraine
UK Warns of Escalating Cyber Assault Linked to Putin’s State-Backed Operations
UK Consumer Spending Falters in November as Households Hold Back Ahead of Budget
UK Orders Fresh Review of Prince Harry’s Security Status After Formal Request
U.S. Authorises Nvidia to Sell H200 AI Chips to China Under Security Controls
Trump in Direct Assault: European Leaders Are Weak, Immigration a Disaster. Russia Is Strong and Big — and Will Win
"App recommendation" or disguised advertisement? ChatGPT Premium users are furious
"The Great Filtering": Australia Blocks Hundreds of Thousands of Minors From Social Networks
Mark Zuckerberg Pulls Back From Metaverse After $70 Billion Loss as Meta Shifts Priorities to AI
Nvidia CEO Says U.S. Data-Center Builds Take Years while China ‘Builds a Hospital in a Weekend’
Indian Airports in Turmoil as IndiGo Cancels Over a Thousand Flights, Stranding Thousands
Hollywood Industry on Edge as Netflix Secures Near-$60 Bln Loan for Warner Bros Takeover
Drugs and Assassinations: The Connection Between the Italian Mafia and Football Ultras
Hollywood megadeal: Netflix acquires Warner Bros. Discovery for 83 billion dollars
The Disregard for a Europe ‘in Danger of Erasure,’ the Shift Toward Russia: Trump’s Strategic Policy Document
Two and a Half Weeks After the Major Outage: A Cloudflare Malfunction Brings Down Multiple Sites
UK data-regulator demands urgent clarity on racial bias in police facial-recognition systems
Labour Uses Biscuits to Explain UK Debt — MPs Lean Into Social Media to Reach New Audiences
German President Lays Wreath at Coventry as UK-Germany Reaffirm Unity Against Russia’s Threat
UK Inquiry Finds Putin ‘Morally Responsible’ for 2018 Novichok Death — London Imposes Broad Sanctions on GRU
India backs down on plan to mandate government “Sanchar Saathi” app on all smartphones
King Charles Welcomes German President Steinmeier to UK in First State Visit by Berlin in 27 Years
UK Plans Major Cutback to Jury Trials as Crown Court Backlog Nears 80,000
UK Government to Significantly Limit Jury Trials in England and Wales
U.S. and U.K. Seal Drug-Pricing Deal: Britain Agrees to Pay More, U.S. Lifts Tariffs
UK Postpones Decision Yet Again on China’s Proposed Mega-Embassy in London
Head of UK Budget Watchdog Resigns After Premature Leak of Reeves’ Budget Report
Car-sharing giant Zipcar to exit UK market by end of 2025
Reports of Widespread Drone Deployment Raise Privacy and Security Questions in the UK
UK Signals Security Concerns Over China While Pursuing Stronger Trade Links
Google warns of AI “irrationality” just as Gemini 3 launch rattles markets
Top Consultancies Freeze Starting Salaries as AI Threatens ‘Pyramid’ Model
Macron Says Washington Pressuring EU to Delay Enforcement of Digital-Regulation Probes Against Meta, TikTok and X
UK’s DragonFire Laser Downs High-Speed Drones as £316m Deal Speeds Naval Deployment
UK Chancellor Rejects Claims She Misled Public on Fiscal Outlook Ahead of Budget
Starmer Defends Autumn Budget as Finance Chief Faces Accusations of Misleading Public Finances
EU Firms Struggle with 3,000-Hour Paperwork Load — While Automakers Fear De Facto 2030 Petrol Car Ban
White House launches ‘Hall of Shame’ site to publicly condemn media outlets for alleged bias
UK Budget’s New EV Mileage Tax Undercuts Case for Plug-In Hybrids
UK Government Launches National Inquiry into ‘Grooming Gangs’ After US Warning and Rising Public Outcry
Taylor Swift Extends U.K. Chart Reign as ‘The Fate of Ophelia’ Hits Six Weeks at No. 1
250 Still Missing in the Massive Fire, 94 Killed. One Day After the Disaster: Survivor Rescued on the 16th Floor
Trump: National Guard Soldier Who Was Shot in Washington Has Died; Second Soldier Fighting for His Life
UK Chancellor Reeves Defends Tax Rises as Essential to Reduce Child Poverty and Stabilise Public Finances
No Evidence Found for Claim That UK Schools Are Shifting to Teaching American English
×