London Daily

Focus on the big picture.
Tuesday, Jul 21, 2026

Post Office scandal: Ex-manager's 'skin turned grey' from stress

Post Office scandal: Ex-manager's 'skin turned grey' from stress

A former sub-postmistress has told an inquiry she ended up having a "complete breakdown" after faulty accounting software wrongly made it seem like she was stealing.

Wendy Martin, who ran a post office in York, said the faulty Horizon system "devastated" her health and finances.

The IT issues led to accounting errors at hundreds of UK post offices.

Earlier, MPs urged ministers to sort compensation for all sub-postmasters wrongly accused of theft.

Ms Martin, who only ran her branch for 20 months, told a public inquiry on Thursday she resorted to videoing herself cashing up, in order to show that she wasn't fiddling the figures, as the Horizon system suggested.

"My worst discrepancy one day was over £30,000," she said, adding that this was an amount she would effectively owe the Post Office. "It was awful."

'Turn it off and on again'


The former sub-postmistress said how she called the Horizon software helpline daily as her modem continually lost connection. Ms Martin said she was repeatedly told to unplug everything and turn it on again.

She said she then noticed that accounting discrepancies would occur at the same times as the loss of connection.

At the time, she closed her branch and refused to re-open until someone from Post Office headquarters addressed the issues with her computer system. Ms Martin told how she was shouted at on the phone by a senior member of the Post Office and told to re-open, which she refused to do.

Ms Martin's witness statement came on the day a Parliamentary Committee said the government needs to work faster to make sure all sub-postmasters wrongly accused of theft receive adequate compensation.

The Business Committee has been looking at ways to speed up the compensation process, in parallel to the ongoing public inquiry into the scandal.

Unlike many others involved in the scandal she was not prosecuted, neither was her contract terminated, but Ms Martin shut the branch after deciding she was fighting a losing battle.

'A shade of grey'


Describing suffering a breakdown as a result of the problems she was facing at work, Ms Martin said she "just couldn't do it anymore".

"I'd gone to a shade of grey that a human shouldn't be," she added, referring to kidney and liver issues that she suffered during her time at the branch.

She said the rumours of her stealing pushed her to the point of wearing no make-up so that "people could see how ill I looked".

Ms Martin is furious that she has lost so much financially: "I've lost my business… I'm in debt now until I'm in my mid-70s… I've lost the money I invested in my business. I've lost my retirement."

'Heart attack at 33'
Father of five Mohammed Amir told an inquiry he believes his heart attack at age 33 was due to stress


Another sub-postmaster told the inquiry he blames the Post Office for stress which led him to have a heart attack at just 33.

Mohammed Amir, from Bolton, said at the time he was otherwise healthy - a regular gym-goer, sports coach and had quit smoking.

"It's been 14 years since I had that episode - I didn't realise it was because of all this… I do blame Post Office for causing that," he told the inquiry.

Mr Amir estimated the shortfalls across his branches totalled £130,000.

"I couldn't understand why, when we'd left the office in the evening, the accounts would be different the next day. We'd be there until late in the evening, after we'd closed at half past five, trying to work out what has happened.

"I was convinced it was the system but couldn't prove it," he said.

No action was taken against Mr Amir - but he was part of the 555 sub-postmasters who won a settlement in 2019.

72 sub-postmasters and mistresses celebrated the quashing of their convictions last April


Between 2000 and 2014, more than 700 sub-postmasters and mistresses were accused of theft, fraud and false accounting in the most widespread miscarriage of justice in British legal history. A total of 72 have had their names cleared so far.

The inquiry is expected to run for the rest of this year. The software was developed by Japanese company Fujitsu.

The Post Office has previously said it is "sincerely sorry for the impact of the Horizon scandal on the lives of victims and their families and we are in no doubt about the human cost".

"In addressing the past, our first priority is that full, fair and final compensation is provided and we are making good progress," it added.

Newsletter

Related Articles

0:00
0:00
Close
US Judge Pauses Paramount Skydance and Warner Bros Discovery Merger Over Antitrust Concerns
NHS England Faces Growing Retention Pressure Among Younger Midwives
UK Data Centre Expansion Faces Water and Grid Capacity Challenges
UK Defence Shares Rise After John Healey Appointment and Continued Spending Commitments
OECD Urges UK Government to Review Pension Triple Lock to Protect Public Finances
Bank of England Keeps Cautious Approach as Energy Costs Threaten Inflation Progress
County Councils Call for Wider Devolution and Long-Term Social Care Funding Reform
IMF Urges UK Government to Maintain Fiscal Discipline as Growth Forecast Slows
Russian Warship Holds Live-Fire Exercises Near UK Coast as Royal Navy Monitors Activity
Mitie Agrees Three Point One Billion Pound Takeover by OCS in Another Blow to London Listings
JPMorgan Chase Warns Bank Levies Could Hit UK Growth and Drive Capital Away
UK Unemployment Holds at Four Point Nine Percent as Labour Market Shows Resilience
UK Government Borrowing Falls Below Forecasts as Treasury Receives Early Fiscal Boost
John Healey Cuts VAT on Household Electricity Bills After Cancelling National Digital ID Scheme
Andy Burnham Forms New Labour Government With Ten-Year National Renewal Plan
EU Imposes Record €550 Million Digital Services Fine on AliExpress
UK Publishes Updated Consumption-Based Carbon Emissions Data
English Regions Prepare for Expanded Devolution and Infrastructure Powers
Russell Group Backs New Government and Calls for Stronger University-Industry Links
Bank of England Maintains Restrictive Monetary Policy Amid Persistent Inflation
Climate Progress Report Renews Debate Over the UK's Net Zero Strategy
New UK Government Launches Drive to End Rough Sleeping and Expand Social Housing
Prime Minister Andy Burnham Appoints John Healey as Chancellor in Cabinet Reshuffle
OECD Calls for Structural Reforms as UK Economy Faces Slower Growth
International Monetary Fund Expects UK Economic Growth to Slow to One Percent in 2026
Andy Burnham Takes Office as UK Prime Minister and Unveils Decade-Long Reform Agenda
London’s Housing Starts Collapse as Planning and Building Costs Stall Development
Charlie Sheen’s Daughter: "My Dad Didn’t Buy Me a House, My Breasts Bought It"
Vivienne Westwood Casts Cicciolina, 74, in Its New Autumn Campaign
Dejavu: Germany’s Military Expansion Reshapes Europe’s Strategic Balance With France
Naturally Conceived Identical Quadruplets Born in Rare Brisbane Delivery
Tate Brothers Fight British Extradition Bid After Miami Arrests
Burnham Reshapes Britain’s Government Around Living Costs, Devolution and Security
Jingye Demands Full Compensation After Britain illegally Nationalized British Steel
Just Another Liar or a Robin Hood? Andy Burnham Pledges Cost-of-Living Help in First Speech as UK Prime Minister
Morgan Stanley Builds a Wall Street Lead in AI Infrastructure Finance
High Prices Push Coffee Drinkers Toward Whole Beans and Home Brewing
Trump Draws Boos and Podium Scrutiny at Spain’s World Cup Triumph
Brilliant move: Péter Magyar Moves to Nominate Chess Grandmaster Judit Polgár as Hungary’s President
Spain Defeats Argentina in Extra Time to Win Second World Cup
Police Block Cockroach Janta Party’s March to Parliament as Education Protests Intensify
Current AI Seeks to Build an Open Global AI Infrastructure Outside Big Tech Control
Turkey Explores S-400 Transfer to UAE in Bid to Rejoin F-35 Program
Josh Kerr Breaks Twenty-Seven-Year World Mile Record at London Diamond League
Thames Water Crisis Deepens as South East Water Outages Hit Thousands in Kent
EU Ban on Destroying Unsold Clothing Forces British Fashion Brands to Change Operations
UK Government Confirms Existing North Sea Oil and Gas Licences Will Be Honoured
UK Covid Inquiry Finds Nearly Ten Billion Pounds Lost in Pandemic Protective Equipment Procurement
Thames Water Moves Toward Possible Temporary Nationalisation Amid Rescue Plan Dispute
Andy Burnham Cancels One Point Eight Billion Pound Digital ID Programme After Taking Office
×