London Daily

Focus on the big picture.
Sunday, Aug 02, 2026

Post Office scandal: Ex-manager's 'skin turned grey' from stress

Post Office scandal: Ex-manager's 'skin turned grey' from stress

A former sub-postmistress has told an inquiry she ended up having a "complete breakdown" after faulty accounting software wrongly made it seem like she was stealing.

Wendy Martin, who ran a post office in York, said the faulty Horizon system "devastated" her health and finances.

The IT issues led to accounting errors at hundreds of UK post offices.

Earlier, MPs urged ministers to sort compensation for all sub-postmasters wrongly accused of theft.

Ms Martin, who only ran her branch for 20 months, told a public inquiry on Thursday she resorted to videoing herself cashing up, in order to show that she wasn't fiddling the figures, as the Horizon system suggested.

"My worst discrepancy one day was over £30,000," she said, adding that this was an amount she would effectively owe the Post Office. "It was awful."

'Turn it off and on again'


The former sub-postmistress said how she called the Horizon software helpline daily as her modem continually lost connection. Ms Martin said she was repeatedly told to unplug everything and turn it on again.

She said she then noticed that accounting discrepancies would occur at the same times as the loss of connection.

At the time, she closed her branch and refused to re-open until someone from Post Office headquarters addressed the issues with her computer system. Ms Martin told how she was shouted at on the phone by a senior member of the Post Office and told to re-open, which she refused to do.

Ms Martin's witness statement came on the day a Parliamentary Committee said the government needs to work faster to make sure all sub-postmasters wrongly accused of theft receive adequate compensation.

The Business Committee has been looking at ways to speed up the compensation process, in parallel to the ongoing public inquiry into the scandal.

Unlike many others involved in the scandal she was not prosecuted, neither was her contract terminated, but Ms Martin shut the branch after deciding she was fighting a losing battle.

'A shade of grey'


Describing suffering a breakdown as a result of the problems she was facing at work, Ms Martin said she "just couldn't do it anymore".

"I'd gone to a shade of grey that a human shouldn't be," she added, referring to kidney and liver issues that she suffered during her time at the branch.

She said the rumours of her stealing pushed her to the point of wearing no make-up so that "people could see how ill I looked".

Ms Martin is furious that she has lost so much financially: "I've lost my business… I'm in debt now until I'm in my mid-70s… I've lost the money I invested in my business. I've lost my retirement."

'Heart attack at 33'
Father of five Mohammed Amir told an inquiry he believes his heart attack at age 33 was due to stress


Another sub-postmaster told the inquiry he blames the Post Office for stress which led him to have a heart attack at just 33.

Mohammed Amir, from Bolton, said at the time he was otherwise healthy - a regular gym-goer, sports coach and had quit smoking.

"It's been 14 years since I had that episode - I didn't realise it was because of all this… I do blame Post Office for causing that," he told the inquiry.

Mr Amir estimated the shortfalls across his branches totalled £130,000.

"I couldn't understand why, when we'd left the office in the evening, the accounts would be different the next day. We'd be there until late in the evening, after we'd closed at half past five, trying to work out what has happened.

"I was convinced it was the system but couldn't prove it," he said.

No action was taken against Mr Amir - but he was part of the 555 sub-postmasters who won a settlement in 2019.

72 sub-postmasters and mistresses celebrated the quashing of their convictions last April


Between 2000 and 2014, more than 700 sub-postmasters and mistresses were accused of theft, fraud and false accounting in the most widespread miscarriage of justice in British legal history. A total of 72 have had their names cleared so far.

The inquiry is expected to run for the rest of this year. The software was developed by Japanese company Fujitsu.

The Post Office has previously said it is "sincerely sorry for the impact of the Horizon scandal on the lives of victims and their families and we are in no doubt about the human cost".

"In addressing the past, our first priority is that full, fair and final compensation is provided and we are making good progress," it added.

Newsletter

Related Articles

0:00
0:00
Close
Finland Deploys Commercial-Scale Thermal Batteries Using Crushed Rock to Store Renewable Grid Energy
Valued at $109 Million: F-35B Fighter Jet Crashes in Southern California
Sainsbury Agrees to Sell Argos in £120 Million Deal to Private Consortium
High Court Clears Way for Construction of Chinese Embassy at Royal Mint Court
UK Fuel Prices Climb to Multi-Month Highs as Strait of Hormuz Tensions Disrupt Oil Supplies
Severe Summer Drought and Record Heat Put UK Harvests at Risk
Prime Minister Andy Burnham Faces Labour Backbench Opposition Over Potential Support for New North Sea Oil and Gas Drilling
Bank of England Warns Inflation Will Stay Above 3% as Middle East Energy Shock Prolongs Cost-of-Living Pressures
Andy Burnham has Announces Plans to Redistribute Income Tax Revenue to English Mayors
Early-Release Scheme Faces Fresh Scrutiny as Reoffending and Prison Recalls Rise
Police Phone Checks Followed Report on Murder of MI5 Agent Inside Sinn Féin
Archbishop of Canterbury Reaffirms £100 Million Reparative Justice Fund During Ghana Visit
Charities Allege French Police Used Tear Gas Against Channel Migrants
Norwegian Teenager Convicted Over Iran-Linked Murder Plot in Britain
Christian Organisations File Charity Complaints Against Amnesty International UK
Ofgem Tightens Grid Connection Rules for New Data Centres
FTSE 100 Reaches Record High Despite Global Technology Sell-Off
Millions of UK Households Urged to Check Eligibility for Winter Energy Discount
Labour Restores Parliamentary Whips to Diane Abbott and Joani Reid
UK Supreme Court to Hear Challenge Over Palestine Action Ban
UK Commits More Than £8.4 Billion to Dreadnought Nuclear Submarine Programme
England Declares Severe Drought as Wildfire Burns Near Sizewell Nuclear Site
Bank of England Holds Interest Rates at 3.75% as Middle East Tensions Fuel Inflation Risks
Drought Status Extended Across All of Wales as Heat and Dry Weather Deepen Environmental Strain
Record-Low Danube Exposes Probable Mammoth Remains in Bulgaria
UK Business Confidence Climbs to Four-Month High
Greater Manchester Gains Expanded Powers Under Regional Funding Reforms
UK Supreme Court to Hear Appeal Over Palestine Action Terror Ban
Shell's Quarterly Profit Doubles to Nearly $10 Billion on Higher Energy Prices
UK Government Removes VAT From Household Electricity Bills
Exceptional Drought Grips Half of England as Wildfire Threatens Sizewell
Bank of England Holds Interest Rates at 3.75% as Inflation Risks Persist
US Says It Has Carried Out Heavy Strikes on Iran After Attempted Attacks on Its Forces
The chief executive of the popular gaming company laid off many employees and his pay rose to 38 million dollars
UK Employment Holds Steady as Wage Growth Remains Moderate
England to Introduce Artificial Intelligence into Secondary School Curriculum
Wales Launches £1.2 Billion Industrial Regeneration Programme
High Court Upholds UK Digital Surveillance Framework
Northern Ireland Reaches Budget Agreement on Infrastructure and Public Sector Pay
Home Office Expands Digital Border Checks Nationwide
UK Approves Major North Sea Wind and Carbon Capture Project
The World's Most Terrifying Smartphone: Recording, Documenting, and Reporting to the Regime
Scotland Approves Major Renewable Energy Expansion
UK and United States Sign AI and Semiconductor Cooperation Pact
UK Treasury Tightens Fiscal Controls After Gilt Market Volatility
Bank of England Holds Interest Rates at 4.5%
UK Unveils £10 Billion NHS Funding Overhaul and Workforce Reform
The AI User Nightmare: Private Claude Conversations Leaked to the Internet
UK: Former Football Association Leaders Call for World Cup Boycott Over FIFA Privatization Plan
Forbidden Love: China severs millions from their virtual partners
×