London Daily

Focus on the big picture.
Monday, Aug 24, 2026

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 cases of coronavirus were not entered into the national computer system used for official figures because of a technical glitch, Public Health England says.

Some of the unreported cases were then added to Saturday's figure of 12,872 new cases and Sunday's 22,961 figure.

It said all of the cases "received their Covid-19 test result as normal".

BBC Health Editor Hugh Pym said it meant the contacts of those who tested positive had not been approached.

Public Health England said the cases were missed off daily reports between 25 September and 2 October.

It added the IT problem had been resolved and all cases had now been handed over to the test and trace system.

Labour's shadow health secretary Jonathan Ashworth said: "This is shambolic and people across the country will be understandably alarmed.

"(Health Secretary) Matt Hancock should come to the House of Commons on Monday to explain what on earth has happened, what impact it has had on our ability to contain this virus and what he plans to do to fix test and trace."

Earlier, Prime Minister Boris Johnson warned it may be "bumpy through to Christmas" and beyond as the UK deals with coronavirus.

Speaking to the BBC's Andrew Marr, the PM said there was "hope" in beating Covid, and called on the public to "act fearlessly but with common sense".


Analysis By Hugh Pym Health editor


At a time when the testing system has come under intense scrutiny after reports of delays and a system struggling to keep up with demand, the latest revelation could not have come at a more awkward moment for the government at Westminster.

Because the nearly 16,000 extra positive test results had been not entered into the test and trace system, their recent contacts were not immediately followed up.

Experts advise that ideally contacts should be tracked down within 48 hours.

Officials say the technical problem, thought to be IT related, has been resolved, with all the new cases added into totals reported over the weekend.

But all this will hardly improve public confidence in the testing system in England.

And it muddies the waters for policy makers and officials trying to track the spread of the virus at what the prime minister has called a "critical moment".

On Sunday, a note on the government's coronavirus dashboard said: "The cases by publish date for 3 and 4 October include 15,841 additional cases with specimen dates between 25 September and 2 October - they are therefore artificially high for England and the UK."

Public Health England's interim chief executive Michael Brodie said a "technical issue" was identified overnight on Friday, 2 October in the data load process that transfers Covid-19 positive lab results into reporting dashboards.

"After rapid investigation, we have identified that 15,841 cases between 25 September and 2 October were not included in the reported daily Covid-19 cases. The majority of these cases occurred in most recent days," he said.

"Every one of these cases received their Covid-19 test result as normal and all those who tested positive were advised to self-isolate."

He said they worked with NHS Test and Trace to "quickly resolve the issue and transferred all outstanding cases immediately into the NHS Test and Trace contact tracing system".

"We fully understand the concern this may cause and further robust measures have been put in place as a result," he said.

Test and Trace and Public Health England joint medical adviser, Susan Hopkins, added that "a thorough public health risk assessment was undertaken to ensure outstanding cases were prioritised for contact tracing effectively".

A Department of Health spokesman earlier said the issue had not affected people receiving test results, and all those who tested positive had been informed in the normal way.

Newsletter

Related Articles

0:00
0:00
Close
Prime Minister Andy Burnham to Give Ukraine Classified Storm Shadow Blueprints for Domestic Missile Production
UK Graduate Job Vacancies Plunge 45% to Lowest Levels on Record
Government Audit Reveals Pressure on UK Hospitality From Business Rates and Rising Costs
Kindertransport Survivor Prepares to Revisit European Sites Linked to Her Family’s Wartime Separation
Northern England Transport Operators Strengthen Contingency Plans as Travel Demand Rises
New Implant Trials Offer Treatment Prospects for Patients With Refractory Angina
South Wales Reviews Wildfire Response After Exceptionally Dry Summer
UK Treasury Prepares Autumn Fiscal Statement Amid Spending and Defense Pressures
Norfolk Records First Wild Beaver Births in More Than Five Hundred Years
Historic Portrait of Benjamin Disraeli Reported Missing From Parliament’s Art Collection
Five People, Including Police Officers, Killed in A66 Crash as Families Pay Tribute
Most English Secondary Schools Found to Fall Short of National Healthy Food Standards
UK Think Tank Says Productivity Growth May Be Stronger Than Official Data Shows
Reform Party Proposes Lower Social Housing Priority for Foreign-Born UK Citizens
UK Government Plans Business Rate Overhaul to Ease Pressure on Pubs and Hotels
New Daily Diabetes and Weight-Loss Pill Launches Across NHS Pharmacies in England
UK Graduate Job Vacancies Fall to Lowest Level in a Decade
UK Prime Minister Andy Burnham Visits Kyiv to Reaffirm Long-Term Military Support for Ukraine
Iranian Hackers Shut Down British Power Plant for Four Days in Landmark Cyber Attack
Novak Djokovic Reveals Relentless Self-Doubt and Rejects Retirement in New Documentary
Trump Imposes 50% Tariffs on Canadian Goods After Bilateral Trade Talks Collapse
First Bus Bars Unaccompanied Under-Sixteens From Evening Services in Stoke-on-Trent
Lithium-Ion Battery Fires Cost UK Waste Sector About One Billion Pounds a Year
Reform UK Proposes Lower Social Housing Priority for Foreign-Born Naturalised Citizens
UK Government Deploys AI Drones in Crackdown on Illegal Waste Dumping
EU Biometric Border Checks Cause Disruption for British Travellers and Freight Operators
UK Expands Voluntary Drug Treatment Programme for Sex Offenders to Twenty Prisons
CrossCountry Cancels Most Services After Major Power Failure at Control Centre
Met Office Warns El Niño Could Bring Severe Autumn Storms and Higher Food Prices
Resolution Foundation Says UK Productivity Growth May Be Stronger Than Official Data Suggest
Andy Burnham Proposes Giving Regional Mayors Greater Planning Powers
UK Government Overhauls Planning Rules to Accelerate Housing Near Transport Links
Russia Withdraws Ambassador to Britain and Warns of Retaliation Over UK Drone Supplies to Ukraine
Iran-Linked Hackers Blamed for Cyberattack That Shut Down UK Power Plant
Andy Burnham Pledges UK Support for Long-Range Missile Production in Ukraine
Australia Combines Indigenous Fire Knowledge With Satellite Tech to Combat Catastrophic Wildfires
Father and Son Jailed in Scotland Over £900,000 Airport Cannabis Smuggling Operation
UK Fraud Reports Surge Sevenfold as Criminals Exploit QR Codes in Parking Meters and Phishing Emails
Brighton Thrash Aston Villa in Four-Goal Opening Half as Manchester City Trail Bournemouth
Erin Patterson Appeals Triple Murder Convictions After Hotel Mixed Sequestered Jury With Prosecution
Bank of England Maintains Close Watch on Banks Amid Global Economic Uncertainty
Warm Weather and Tourism Support UK High Street Spending During Summer
Westminster Faces Continuing Political and Administrative Fallout From Epstein Files Release
UK Invests in Domestic Defence Drone Manufacturing to Strengthen Military Supply Chains
Around Five Million UK Households Face Higher Mortgage Payments by 2028
Bluetongue Virus Cases Rise Across England, Wales and Scotland
UK Government Holds First National Day for Victims and Survivors of Terrorism
Historic Summer Droughts Threaten UK Harvests and Put Further Pressure on Food Prices
UK Economy Holds Up in Second Quarter Despite Global Energy and Geopolitical Pressures
UK Opens National Artificial Intelligence Safety Testing Facility
×