London Daily

Focus on the big picture.
Sunday, Apr 12, 2026

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 cases of coronavirus were not entered into the national computer system used for official figures because of a technical glitch, Public Health England says.

Some of the unreported cases were then added to Saturday's figure of 12,872 new cases and Sunday's 22,961 figure.

It said all of the cases "received their Covid-19 test result as normal".

BBC Health Editor Hugh Pym said it meant the contacts of those who tested positive had not been approached.

Public Health England said the cases were missed off daily reports between 25 September and 2 October.

It added the IT problem had been resolved and all cases had now been handed over to the test and trace system.

Labour's shadow health secretary Jonathan Ashworth said: "This is shambolic and people across the country will be understandably alarmed.

"(Health Secretary) Matt Hancock should come to the House of Commons on Monday to explain what on earth has happened, what impact it has had on our ability to contain this virus and what he plans to do to fix test and trace."

Earlier, Prime Minister Boris Johnson warned it may be "bumpy through to Christmas" and beyond as the UK deals with coronavirus.

Speaking to the BBC's Andrew Marr, the PM said there was "hope" in beating Covid, and called on the public to "act fearlessly but with common sense".


Analysis By Hugh Pym Health editor


At a time when the testing system has come under intense scrutiny after reports of delays and a system struggling to keep up with demand, the latest revelation could not have come at a more awkward moment for the government at Westminster.

Because the nearly 16,000 extra positive test results had been not entered into the test and trace system, their recent contacts were not immediately followed up.

Experts advise that ideally contacts should be tracked down within 48 hours.

Officials say the technical problem, thought to be IT related, has been resolved, with all the new cases added into totals reported over the weekend.

But all this will hardly improve public confidence in the testing system in England.

And it muddies the waters for policy makers and officials trying to track the spread of the virus at what the prime minister has called a "critical moment".

On Sunday, a note on the government's coronavirus dashboard said: "The cases by publish date for 3 and 4 October include 15,841 additional cases with specimen dates between 25 September and 2 October - they are therefore artificially high for England and the UK."

Public Health England's interim chief executive Michael Brodie said a "technical issue" was identified overnight on Friday, 2 October in the data load process that transfers Covid-19 positive lab results into reporting dashboards.

"After rapid investigation, we have identified that 15,841 cases between 25 September and 2 October were not included in the reported daily Covid-19 cases. The majority of these cases occurred in most recent days," he said.

"Every one of these cases received their Covid-19 test result as normal and all those who tested positive were advised to self-isolate."

He said they worked with NHS Test and Trace to "quickly resolve the issue and transferred all outstanding cases immediately into the NHS Test and Trace contact tracing system".

"We fully understand the concern this may cause and further robust measures have been put in place as a result," he said.

Test and Trace and Public Health England joint medical adviser, Susan Hopkins, added that "a thorough public health risk assessment was undertaken to ensure outstanding cases were prioritised for contact tracing effectively".

A Department of Health spokesman earlier said the issue had not affected people receiving test results, and all those who tested positive had been informed in the normal way.

Newsletter

Related Articles

0:00
0:00
Close
Meghan Markle Plans Exclusive Women-Focused Retreat During Australia Visit
Starmer and Trump Hold Strategic Talks on Securing Strait of Hormuz Amid Rising Tensions
Unofficial Australia Visit by Prince Harry and Meghan Expected to Stir Tensions with Royal Circles
Pipeline Attack Cuts Significant Share of Saudi Arabia’s Oil Export Capacity
UK Stocks Rise on Ceasefire Momentum and Renewed Focus on Diplomacy
UK to Hold Further Strategic Talks on Strait of Hormuz Security
Starmer Voices Frustration as Global Tensions Drive Up UK Energy Costs
UK Students Voice Concern Over Proposal for Automatic Military Draft Registration
Rising Volatility Drives Uncertainty in UK Fuel and Petrol Prices
UK Moves to Deploy ‘Skyhammer’ Anti-Drone System to Strengthen Airspace Defense
New Analysis Explores UK Budget Mechanics in ‘Behind the Blue’ Feature
Man Arrested After Four Die in Channel Crossing Tragedy
UK Tightens Immigration Framework with New Sponsor Rules and Fee Increases
UK Foreign Secretary Highlights Impact of Intensified Strikes in Lebanon
UK Urges Inclusion of Lebanon in US-Iran Ceasefire Framework
UK Stocks Ease as Ceasefire Doubts in Middle East Weigh on Investor Confidence
UK Reassesses Cloud Strategy Amid Criticism Over Limited Support Measures
UK Calls for Full and Toll-Free Access Through Strait of Hormuz Amid Rising Tensions
Starmer Signals Strategic Shift for Britain Amid Escalating Iran-Linked Tensions
UK Issues Firm Warning to Russia Over Covert Underwater Military Activity
OpenAI Halts Stargate UK Project, Casting Uncertainty Over Britain’s AI Expansion Plans
Starmer Voices Frustration Over Global Pressures Driving UK Energy Costs Higher
UK Deploys Military Assets to Protect Undersea Cables From Suspected Russian Threat
Canada Aligns With US, UK and Australia as Europe Prepares Major Digital Border Overhaul
Meghan Markle’s Planned Australia Appearance Sparks Fresh Speculation
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
UK to Partner with Shipping Industry to Rebuild Confidence in Strait of Hormuz, Cooper Says
UK Interest Rate Expectations Ease Following US–Iran Ceasefire Agreement
Starmer Signals Major Effort Needed to Fully Reopen Strait of Hormuz During Gulf Visit
UK Fuel Prices Face Ongoing Volatility Amid Global Pressures and Domestic Factors
Kanye West’s Planned Italy Festival Appearance Draws Debate After UK Entry Ban
Smuggling Routes Shift Toward Belgium as Migrant Crossings to UK Evolve
Ceasefire Offers Potential Relief for UK Fuel and Food Prices Amid Ongoing Uncertainty
Iran Conflict Raises Questions Over UK’s Global Influence and Military Preparedness
Senator McConnell Visits Kentucky to Highlight Federal Investment in Local Projects
Kanye West Barred from Entering UK as Legal Grounds Come into Focus
UK Denies Visa to Kanye West After Sponsors Withdraw from Wireless Festival
Trump-Era Forest Service Restructuring Leads to Closure of UK Lab Focused on Kentucky Woodland Health
Foreign Students in the UK Describe Harsh Living Conditions and Financial Pressures
Reform UK Proposes Visa Restrictions on Nations Pursuing Reparations Claims
Public Reaction Divides Over UK Decision to Bar Kanye West
Calls Grow for UK to Review US Base Access Following Concerns Over Escalating Rhetoric
UK Indicates It Will Not Permit Use of Its Bases for Potential US Strikes on Iran’s Energy Infrastructure
UK Prime Minister Defends Decision to Bar Kanye West, Questions Festival Booking
UK Accelerates Efforts to Harmonise Medical Technology Rules with United States
Wireless Festival Cancelled After Kanye West Denied Entry to the United Kingdom
Australia’s most decorated living soldier was arrested at Sydney Airport and charged with five counts of war-crime murder for the killing of unarmed Afghan civilians
The CIA’s Secret Technology That Can Find You by Your Heartbeat Successfully Locates Downed Airman
Operation Europe: Trump Deploys Vance to Hungary to Save the EU
King Charles Faces Criticism From Some UK Christians Over Absence of Easter Message
×