London Daily

Focus on the big picture.
Monday, Aug 10, 2026

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 virus cases missed after IT error

Nearly 16,000 cases of coronavirus were not entered into the national computer system used for official figures because of a technical glitch, Public Health England says.

Some of the unreported cases were then added to Saturday's figure of 12,872 new cases and Sunday's 22,961 figure.

It said all of the cases "received their Covid-19 test result as normal".

BBC Health Editor Hugh Pym said it meant the contacts of those who tested positive had not been approached.

Public Health England said the cases were missed off daily reports between 25 September and 2 October.

It added the IT problem had been resolved and all cases had now been handed over to the test and trace system.

Labour's shadow health secretary Jonathan Ashworth said: "This is shambolic and people across the country will be understandably alarmed.

"(Health Secretary) Matt Hancock should come to the House of Commons on Monday to explain what on earth has happened, what impact it has had on our ability to contain this virus and what he plans to do to fix test and trace."

Earlier, Prime Minister Boris Johnson warned it may be "bumpy through to Christmas" and beyond as the UK deals with coronavirus.

Speaking to the BBC's Andrew Marr, the PM said there was "hope" in beating Covid, and called on the public to "act fearlessly but with common sense".


Analysis By Hugh Pym Health editor


At a time when the testing system has come under intense scrutiny after reports of delays and a system struggling to keep up with demand, the latest revelation could not have come at a more awkward moment for the government at Westminster.

Because the nearly 16,000 extra positive test results had been not entered into the test and trace system, their recent contacts were not immediately followed up.

Experts advise that ideally contacts should be tracked down within 48 hours.

Officials say the technical problem, thought to be IT related, has been resolved, with all the new cases added into totals reported over the weekend.

But all this will hardly improve public confidence in the testing system in England.

And it muddies the waters for policy makers and officials trying to track the spread of the virus at what the prime minister has called a "critical moment".

On Sunday, a note on the government's coronavirus dashboard said: "The cases by publish date for 3 and 4 October include 15,841 additional cases with specimen dates between 25 September and 2 October - they are therefore artificially high for England and the UK."

Public Health England's interim chief executive Michael Brodie said a "technical issue" was identified overnight on Friday, 2 October in the data load process that transfers Covid-19 positive lab results into reporting dashboards.

"After rapid investigation, we have identified that 15,841 cases between 25 September and 2 October were not included in the reported daily Covid-19 cases. The majority of these cases occurred in most recent days," he said.

"Every one of these cases received their Covid-19 test result as normal and all those who tested positive were advised to self-isolate."

He said they worked with NHS Test and Trace to "quickly resolve the issue and transferred all outstanding cases immediately into the NHS Test and Trace contact tracing system".

"We fully understand the concern this may cause and further robust measures have been put in place as a result," he said.

Test and Trace and Public Health England joint medical adviser, Susan Hopkins, added that "a thorough public health risk assessment was undertaken to ensure outstanding cases were prioritised for contact tracing effectively".

A Department of Health spokesman earlier said the issue had not affected people receiving test results, and all those who tested positive had been informed in the normal way.

Newsletter

Related Articles

0:00
0:00
Close
Alleged Cartel Boss Daniel Kinahan Extradited From Dubai to Face Criminal Charges
AI Chatbots Challenge Traditional News Consumption and Raise Job Concerns
Andy Burnham Government Promises Crackdown on Exploitative Business Practices
UK University Funding Model Faces Growing Pressure From Unsustainable Student Debt
Government Urged to Subsidise Energy Bills for Vulnerable UK Households
UK Military Spending Plans Threaten to Deepen Infrastructure Funding Gap
Israeli Government Rejects US Peace Framework for Gaza
New Labour Government Signals Closer Economic and Strategic Ties With European Union
Amber Heat-Health Alerts Issued Across England as Temperatures Threaten 36 Degrees
UK Economy Expected to Grow Despite Energy and Supply Chain Shock From Iran Conflict
Foreign Social Media Accounts Drove Disinformation During Belfast and Southampton Riots
Record Number of Migrants Cross English Channel in Single Vessel as Smugglers Deploy Mega-Dinghies
Russia’s A7 Builds a State-Linked Payments Network Beyond Western Sanctions
Reports of Mark Zuckerberg-Linked Superyacht Declining Rescue Assistance Draw Maritime Scrutiny
Preserving Three Banksy Artworks in London Has Cost Taxpayers Nearly £150,000
Four Ugandan Athletes Disappear From Delegation After UK Sporting Events
French Authorities Report Channel Interventions as Cross-Border Migration Dispute Continues
Home Office Admits Error in Settled Status Case Involving Long-Term Italian Resident
Unite Calls for Independent Review of UK Budget Watchdog's Fiscal Forecasting Rules
Thinktank Calls for £175 Annual Energy Bill Cut for Low-Income Households
Foreign-Linked Social Media Accounts Amplified Recent Unrest in Belfast and Southampton, Analysis Finds
London Mayor Sadiq Khan Orders Westminster to Drop Proposed Soho and West End Hospitality Ban
Royal Navy Deployments to Monitor Russian Activity in UK Waters Rise 25 Percent
UK Economy Expected to Grow 0.4 Percent in Second Quarter Despite Geopolitical Pressures
Andy Burnham Launches Cost-of-Living Measures Targeting Subscription Traps and Misleading Discounts
Hyper-Realistic Reborn Dolls Draw Collectors Seeking Comfort and Craft
Gen Z Cuts Back on Dating as a Night Out Nears $200
Patients Turn to Artificial Intelligence for Therapy as Psychiatrists Warn of Privacy and Clinical Risks
Couples Embrace ‘Sleep Divorce’ to Protect Rest and Reduce Tension
Meta Ordered to Pay $567 Million and Change Facebook and Instagram Safeguards for Children
Up to only 10 Months in Prison for Swedish Officer’s Murderer Sparks Anger
Success: Nvidia Turned Gaming Chips Into the Engine of the AI Boom
Jorge Messi, Lionel Messi’s Father and Longtime Agent, Dies at 68
AI’s Next Bottleneck Is Power, Not Just Nvidia Chips
Advertising trick: Pepsi’s Harrier Jet Commercial Led to a $700,000 Court Fight
Meta Raises AI Spending Target to as Much as $145bn Despite Pressure Over Returns
Danube Drought Exposes Nazi Wrecks and Pushes Central Europe’s Power System to the Brink
Joe Biden’s Cancer Has Spread Beyond His Bones, Hunter Biden Says
Air Traffic Control Outage Grounded Flights Across the Midwest
Why 2027 Could Be a Strong Year for Stocks—and Why the Forecast Is Fragile
Why Markets May Look Quiet in August After Big Tech Earnings
Partial Solar Eclipse Expected to Draw Interest Across Southwestern UK
UK Graduate Job Postings Fall 7% as Entry-Level Opportunities Remain Scarce
UK Private Sector Returns to Growth as July Activity Reaches Highest Level Since April
UK Summer Drought and Wildfires Raise Pressure for Stronger Environmental Measures
UK Household Credit Stress Rises as Credit Card Lending Growth Hits 12.5%
London Stock Exchange Revises AIM Rules to Make Growth Capital More Accessible
NHS England to Expand Mental Health Services With 155 New and Upgraded Facilities
UK Overhauls £90 Billion Public Procurement System to Reward Domestic Jobs and Apprenticeships
Andy Burnham Holds Strong Approval as Labour Maintains Narrow Lead Over Reform UK, Opinium Finds
×