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Thursday, Sep 11, 2025

You can still visit family in care homes under new lockdown rules

You can still visit family in care homes under new lockdown rules

Close family and friends will be allowed to visit their loved ones at care homes under England’s second national lockdown.

Downing Street’s clampdown comes into force from midnight tonight, banning people from leaving their homes other than for a specific set of reasons listed by the Government.

One of those exceptions is to ‘visit a person receiving medial treatment in a hospital or staying in a hospital or a care home’.

Regulations say this visitor should be a member of their household, a close family member or a friend.

However the Government’s new guidelines encourages visits to remain outdoors, or through windows, in order to minimise the risk of spreading coronavirus.

It comes after a group of 60 organisations, researchers, and professionals wrote an open letter to Health Secretary Matt Hancock claiming denying visits denies residents their human rights.

Brought together by the National Care Forum, they said a blanket ban would be ‘intrinsically harmful’ and causes ‘extreme anguish’ and that the ‘default position’ should be that care homes are open for visiting with mitigation measures.


Close family and friends will still be able to visit under new regulation


Care homes will be ‘encouraged and supported to provide safe visiting opportunities’, although so-called ‘ad-hoc’ visits will not be allowed, the Department of Health and Social Care said.

In its guidance, issued less than 12 hours before new lockdown measures are introduced, the DHSC cited a number of ways care homes could allow visitors, including having designated visitor pods with floor-to-ceiling screens and separate entrances.

Outdoor visits with one other person will be permitted, provided the area can be accessed by the loved one without going into the main building.

It also approved visits at windows, ‘where the visitor doesn’t need to come inside the care home or where the visitor remains in their car, and the resident is socially distanced’.

The DHSC said it is encouraging the use of video calls between residents and family members, supported by a multimillion-pound distribution of 11,000 iPad devices to care homes.

It said plans are currently being developed to allow specific family and friends to visit care homes supported by a testing programme, although trials will not begin until later this month.

A new national programme for weekly testing of professionals who regularly visit care homes, including community nurses and physiotherapists, will also be rolled out in the coming weeks following a successful local pilot, the Government said.

Health Secretary Matt Hancock said: ‘Care homes should feel empowered by this new guidance to look at safe options to allow visits to care homes that suit their residents and facilities.

‘We’ve seen some really innovative solutions used to help families see each other safely, face-to-face, which has been life-changing for some.


The Government is encouraging conversations through car windows to minimise the risk of spreading Covid-19


‘It is vital high-quality, compassionate care and infection control remains at the heart of every single care home to protect staff and residents’ lives, but we must allow families to reunite in the safest way possible.’

The guidance said that ‘all care home residents in England should be allowed to receive visits from their family and friends in a Covid-secure way’ during the lockdown.

Chief executive officer at the Alzheimer’s Society Kate Lee said the guidance ‘completely misses the point’ for those with dementia and their families.

She said: ‘The prison-style screens the Government proposes – with people speaking through phones – are frankly ridiculous when you consider someone with advanced dementia can often be bed-bound and struggling to speak.

‘They won’t understand and will be distressed by what’s going on around them.

‘Aside from the naive assumption that care homes have the resource, the space and time to build these screens, distraught families will read this news and despair.’

Chief executive of care home provider Care England called for greater clarity on visits.

He said: ‘We are really upset that a proper policy has not been published in time when a second lockdown was always on the cards.’

Earlier, Labour leader Sir Keir Starmer told Boris Johnson of concerns ‘about the emotional wellbeing of those in care homes, and their families, if all visits are stopped’.

He added: ‘It must be possible to find a way… to allow some safe visits, to alleviate the huge fears of isolation and despair across the coming months.’

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