London Daily

Focus on the big picture.
Thursday, Aug 27, 2026

Vodafone 3G turn-off sparks internet access fears

Vodafone 3G turn-off sparks internet access fears

Campaigners have warned that Vodafone turning off its 3G network will lead to people with older and more basic phones falling into "digital poverty."

Vodafone will be the first UK telecoms firm to stop providing 3G when it begins a nationwide phase-out in June.

This will free up radio frequencies for faster 4G and 5G services, it says.

Vodafone says it is working to support vulnerable customers, but campaign group Digital Poverty Alliance has criticised the switch-off.

Vodafone UK's chief network officer, Andrea Dona, said 3G use had "dropped significantly" - with less than than 4% of its customers' data being used on its 3G network, compared with more than 30% in 2016.

He said that meant it was now "time to say goodbye to 3G and focus on the current benefits and future possibilities of our 4G and 5G networks". 

The company says it is working with third parties, including charities, to help customers.

It has also pointed to the support it is providing for customers, including information on its website about how to check if a phone is capable of accessing 4G. It has worked with a body called We Are Digital to set up the Digital Skills Helpline, which is free to call from all UK mobiles and landlines.

Digital Poverty Alliance, which says its objective is help people access the "life-changing benefits" of digital services, says 14 million British people rarely engage online, with 18% of adults relying on their their phone to access digital services. It said switching off 3G would have "detrimental effects".

"Older and basic devices do not have 4G capabilities, so individuals who can only get online using a basic device will fall into digital poverty," it warned in a statement.

"Switching off 3G will have an adverse effect on the mission to help more people access the digital world," it added.


'You rely on the service'


Vodafone says it is pressing ahead with a nationwide phase-out after successful pilots across Plymouth and Basingstoke.

However, some customers have expressed concern about how it will affect them.

Dan Jones, 36, a self-employed IT consultant who lives in a village near Manchester, told the BBC he only got a 3G signal at his home office.

He said he was informed by Vodafone in October that it was going to shut 3G services and since then 4G and 5G in his area had been "pretty much non-existent".

Mr Jones said he was now contemplating changing providers.

"I'm self-employed, I'm an IT consultant - when your living is made through phone calls and that sort of thing, you rely on the service," he told the BBC.

"It's not like I live out in the sticks."

The regulator Ofcom has said all 2G and 3G services will be shut off by 2033 at the latest, with 3G networks being shut first.

Newsletter

Related Articles

0:00
0:00
Close
TSA Unveils Major Airport-Security Overhaul as It Drops Gold+ Privatization Plan
CIA Chief Warned Russia Against Attacking NATO in Secret Moscow Mission
Raheem Sterling Charged With Dangerous Driving After Lamborghini Crash
The Secret Dolly Parton Kept Until Her Death: "She Was Much Sicker Than She Let On"
Glacier Collapse, Not Earthquake, Triggered Deadly Nepal-Tibet Flood
Andy Burnham Drops Plan to Cap Political Donations
Conservative Leadership Contest Intensifies as Robert Jenrick Attacks Kemi Badenoch
French-Born Defence Secretary Wes Streeting Condemns Homophobic Abuse Since Taking Office
UK Government Delays Commercial Robotaxi Rollout in London Over Regulatory Gaps
NHS Complaints About Autism and ADHD Care Waiting Times Triple Over Five Years
UK Government Launches 10,000 Work Placements for Young People With Sainsbury's
NHS England to Offer Free At-Home Cervical Cancer Screening Kits
EU Biometric Border Checks Cause Delays of Up to Five Hours for British Travellers
US Imposes Economic Sanctions on UK-Based Protest Group Palestine Action
Two Planned UK Datacentres Could Produce More Annual Carbon Emissions Than ExxonMobil's Entire UK Operation
London Surgeons Complete First Artificial Intelligence-Assisted Brain Tumour Removal
UK Services Growth Rebounds as Consumer Confidence Reaches Two-Year High
Ofgem Confirms Four Percent October Energy Price Cap Increase for UK Households
Government Considers Insolvency Law Changes to Bring Thames Water Into Public Ownership
Andy Burnham Signs Artificial Intelligence Defence Pact During Visit to Kyiv
Church of England Faces Renewed Scrutiny Over Historical Safeguarding Failures
Reform UK Proposes £30 Tax Credit for Long HMRC Telephone Queues
Greater Manchester Secures More Than £100 Million to Upgrade Victorian Railway Stations
East Midlands Railway Urges Essential Travel Ahead of Bank Holiday Strikes
UK Economy Grows 0.4 Percent in Second Quarter as Global and Energy Pressures Weigh
UK Government and Sainsbury’s Launch Plan for 10,000 Youth Work Experience Placements
Scottish Government Plans Tighter Remote-Working Rules and Possible Voluntary Redundancies
Scottish Budget Faces More Than £700 Million Reduction After Tax Revenue Adjustment
Nearly 100 Labour MPs Press Andy Burnham to Back Electoral Reform Commission
UK Energy Price Cap Rises Four Percent to £1,723 as Middle East Conflict Drives Wholesale Gas Costs
Turnbull Warns AUKUS Could Leave Australia Without Promised Nuclear Submarines
California Billionaires Pour More Than $150 Million Into Fight Over Proposed Wealth Tax
German Broadcaster Goes Dark to Warn AfD Could End Its Saxony-Anhalt Service
Badenoch Plans Major Shadow Cabinet Reshuffle as Tories Struggle in Third Place
UK Government Demands Action Against Social Media Content Promoting Dangerous Driving
Labour Backbenchers Prepare Push for Electoral Reform Under Andy Burnham
Fire at Gatwick Airport Car Park Destroys 140 Vehicles and Cuts Local Power
UK Plans Voluntary Libido-Suppressing Medication Programme Across 20 Prisons
NHS England Launches Free Home Cervical Cancer Testing Kits Nationwide
Imperial College Study Warns North Sea Oil Projects Could Cause Hundreds of Billions of Pounds in Climate Damage
UK Inflation Rises to 2.9% as Middle East Conflict Pushes Up Energy Costs
Prime Minister Andy Burnham Visits Kyiv to Strengthen UK Support for Ukraine
Premier League Season Opens With Managerial Debuts and Dramatic Early Fixtures
England Cricket Drops Brydon Carse From Selection Pending Club Investigation
Graeme Dott Convicted of Child Sexual Abuse Offences in Scotland
Protesters Occupy British Aircraft Parts Factory Over Alleged Military Links to Israel
More Than 100 Former British and French Diplomats Call for Sanctions on Israel
Ipsos Poll Shows British Public Split Between Immigration Controls and Economic Growth
British Cybersecurity Agencies Raise Alert Over Growing Threats to Critical Infrastructure
Two-Thirds of England Now Under Official Drought Conditions After Prolonged Summer Heat
×