London Daily

Focus on the big picture.
Saturday, Oct 24, 2026

Vodafone 3G turn-off sparks internet access fears

Vodafone 3G turn-off sparks internet access fears

Campaigners have warned that Vodafone turning off its 3G network will lead to people with older and more basic phones falling into "digital poverty."

Vodafone will be the first UK telecoms firm to stop providing 3G when it begins a nationwide phase-out in June.

This will free up radio frequencies for faster 4G and 5G services, it says.

Vodafone says it is working to support vulnerable customers, but campaign group Digital Poverty Alliance has criticised the switch-off.

Vodafone UK's chief network officer, Andrea Dona, said 3G use had "dropped significantly" - with less than than 4% of its customers' data being used on its 3G network, compared with more than 30% in 2016.

He said that meant it was now "time to say goodbye to 3G and focus on the current benefits and future possibilities of our 4G and 5G networks". 

The company says it is working with third parties, including charities, to help customers.

It has also pointed to the support it is providing for customers, including information on its website about how to check if a phone is capable of accessing 4G. It has worked with a body called We Are Digital to set up the Digital Skills Helpline, which is free to call from all UK mobiles and landlines.

Digital Poverty Alliance, which says its objective is help people access the "life-changing benefits" of digital services, says 14 million British people rarely engage online, with 18% of adults relying on their their phone to access digital services. It said switching off 3G would have "detrimental effects".

"Older and basic devices do not have 4G capabilities, so individuals who can only get online using a basic device will fall into digital poverty," it warned in a statement.

"Switching off 3G will have an adverse effect on the mission to help more people access the digital world," it added.


'You rely on the service'


Vodafone says it is pressing ahead with a nationwide phase-out after successful pilots across Plymouth and Basingstoke.

However, some customers have expressed concern about how it will affect them.

Dan Jones, 36, a self-employed IT consultant who lives in a village near Manchester, told the BBC he only got a 3G signal at his home office.

He said he was informed by Vodafone in October that it was going to shut 3G services and since then 4G and 5G in his area had been "pretty much non-existent".

Mr Jones said he was now contemplating changing providers.

"I'm self-employed, I'm an IT consultant - when your living is made through phone calls and that sort of thing, you rely on the service," he told the BBC.

"It's not like I live out in the sticks."

The regulator Ofcom has said all 2G and 3G services will be shut off by 2033 at the latest, with 3G networks being shut first.

Newsletter

Related Articles

0:00
0:00
Close
Northern Ireland Executive Ministers Reach Consensus on Shared Economic Development Priorities to Stimulate Regional Growth in Belfast
Department for Business and Trade Finalizes Conditional Support Package for Advanced Semiconductor Fabrication Facilities in Newport
Welsh Government Unveils Regional Industrial Development Strategy to Attract Green Energy Investment to South Wales Manufacturing Hubs
Foreign Secretary David Lammy Concludes Diplomatic Mission to European Capital Cities to Strengthen Post-Brexit Defense Cooperation
Department for Environment, Food and Rural Affairs Implements Stricter Regulatory Compliance Standards for Water Utilities Across England
Office for National Statistics Reports Moderate Wage Growth Stabilization and Resilient Employment Figures Across the United Kingdom
Scottish Government and Trade Union Representatives Reach Tentative Pay Agreement for Public Sector Transport Workers in Edinburgh
National Health Service England Announces Emergency Capital Funding Allocation to Reduce Winter Emergency Department Bottlenecks
Bank of England Monetary Policy Committee Signals Cautious Approach to Interest Rate Reductions Amid Persistent Inflation Pressures
British Prime Minister Keir Starmer and Treasury Officials Finalize Urgent Fiscal Adjustments Ahead of Upcoming National Budget
Tour de France Organizers Confirm Historic Grand Depart Featuring Edinburgh and Yorkshire Stages
National Cyber Security Centre Issues Urgent Alerts Following Global Security Vulnerability in Core Programming Software
Independent Energy Analysts Warn Great Britain Faces Highest Winter Power Tariffs in Europe
Major British Defense Contractors Commit to Delivering Forty Thousand New Apprenticeships and Training Placements
New Bradford Railway Station Infrastructure Project Approved to Transform Regional Transit Connectivity Across Northern England
Welsh Infrastructure Stakeholders Press Government for Accelerated Local Sourcing in Military and Uniform Manufacturing
Scottish Council Governance Crisis Triggers High-Court Legal Challenge Over Leadership Ouster Bid
High Street Bakery Chain Greggs Announces Major Factory Closures and Seven Hundred Job Cuts
Automotive Manufacturer Jaguar Land Rover Advances Advanced Defense Technology Partnership with European Allies
Treasury and Bank of England Officials Signal Persistent Concern Over Inflation-Driven Interest Rate Path
International Monetary Fund Upgrades United Kingdom Growth Forecast While Issuing Inflation Warnings
National Health Service Leaders Warn of Severe Capacity Pressures as Early Winter Respiratory Infections Surge
Government Issues Emergency Resilience Guidance Advising All British Citizens to Stockpile Essential Supplies
United Kingdom Private Sector Growth Beats Expectations in October Driven by Resilient Services and Manufacturing
Barclays to Cut Five Thousand Jobs in Major Artificial Intelligence Adoption and Cost-Cutting Overhaul
Piper Tomahawk Aircraft Crash Near Drymen in Stirling Claims Two Lives as Investigators Deploy
North Sea Transition Authority Approves Jackdaw Gas Field Production After Ministerial Authorization
Government Injects One Hundred and Forty Million Pounds to Expand Urgent Care Ahead of Winter Crisis
Department of Health Warns Further Pay Rises Will Derail National Health Service Waiting List Targets
Major Environmental Emergency Declared in South Wales Following Aerospace Kerosene Spill
Tank Barrel Production Returns to Britain as Defence Contractors Accelerate Domestic Rearmament
Government Approves Controversial Jackdaw Gasfield Development in the North Sea
National Health Service Maternity Safety Review Condemned Over Flawed Artificial Intelligence Integration
Dozens of United Kingdom Government Services Taken Offline Amid Critical Software Vulnerability
Barclays Announces Five Thousand Job Cuts Citing Artificial Intelligence Productivity Gains
Treasury Relaxes Post-Financial Crisis Accountability Rules for City of London Executives
United Kingdom Government Issues Unprecedented Guidance Urging Citizens to Stockpile Essential Supplies
United Kingdom Consumer Inflation Accelerates to Eleven-Month High Driven by Transport Costs
United Kingdom Public Sector Net Debt Breaches Three Trillion Pounds Ahead of Autumn Budget
Department for Science, Innovation and Technology Commits Fifty Million Pounds to Establish Regional Artificial Intelligence Innovation Clusters
Ofgem Directs Major Energy Suppliers to Expand Vulnerable Household Support Funds Ahead of Winter Heating Season
Home Office and National Police Chiefs Council Unveil New Intelligence-Led Strategy to Tackle Organised Immigration Crime Networks
First Minister John Swinney Secures Scottish Parliament Approval for Comprehensive Climate and Green Energy Infrastructure Strategy
National Health Service England and Trades Union Congress Finalize Agreement on Emergency Winter Staffing and Pay Frameworks
HM Treasury and Department for Business and Trade Announce Multi-Billion-Pound Sovereign Investment Pact to Spur Regional Advanced Manufacturing
Bank of England Governor Andrew Bailey Signals Potential for Faster Interest Rate Cuts as Domestic Inflation Pressures Ease Below Forecasts
Parliamentary Inquiry Highlights Urgent Need to Address Housing Shortage as Scottish Completions Hit Eleven-Year Low
United Kingdom and Singapore Sign Comprehensive Financial Agreement to Deepen Digital and Sustainable Market Ties
Greggs Announces Plan to Close Four Manufacturing Facilities and Cut Seven Hundred and Forty Jobs
International Monetary Fund Raises United Kingdom Economic Growth Forecast While Warning of Inflationary Pressures
×