London Daily

Focus on the big picture.
Monday, Jul 27, 2026

Vodafone 3G turn-off sparks internet access fears

Vodafone 3G turn-off sparks internet access fears

Campaigners have warned that Vodafone turning off its 3G network will lead to people with older and more basic phones falling into "digital poverty."

Vodafone will be the first UK telecoms firm to stop providing 3G when it begins a nationwide phase-out in June.

This will free up radio frequencies for faster 4G and 5G services, it says.

Vodafone says it is working to support vulnerable customers, but campaign group Digital Poverty Alliance has criticised the switch-off.

Vodafone UK's chief network officer, Andrea Dona, said 3G use had "dropped significantly" - with less than than 4% of its customers' data being used on its 3G network, compared with more than 30% in 2016.

He said that meant it was now "time to say goodbye to 3G and focus on the current benefits and future possibilities of our 4G and 5G networks". 

The company says it is working with third parties, including charities, to help customers.

It has also pointed to the support it is providing for customers, including information on its website about how to check if a phone is capable of accessing 4G. It has worked with a body called We Are Digital to set up the Digital Skills Helpline, which is free to call from all UK mobiles and landlines.

Digital Poverty Alliance, which says its objective is help people access the "life-changing benefits" of digital services, says 14 million British people rarely engage online, with 18% of adults relying on their their phone to access digital services. It said switching off 3G would have "detrimental effects".

"Older and basic devices do not have 4G capabilities, so individuals who can only get online using a basic device will fall into digital poverty," it warned in a statement.

"Switching off 3G will have an adverse effect on the mission to help more people access the digital world," it added.


'You rely on the service'


Vodafone says it is pressing ahead with a nationwide phase-out after successful pilots across Plymouth and Basingstoke.

However, some customers have expressed concern about how it will affect them.

Dan Jones, 36, a self-employed IT consultant who lives in a village near Manchester, told the BBC he only got a 3G signal at his home office.

He said he was informed by Vodafone in October that it was going to shut 3G services and since then 4G and 5G in his area had been "pretty much non-existent".

Mr Jones said he was now contemplating changing providers.

"I'm self-employed, I'm an IT consultant - when your living is made through phone calls and that sort of thing, you rely on the service," he told the BBC.

"It's not like I live out in the sticks."

The regulator Ofcom has said all 2G and 3G services will be shut off by 2033 at the latest, with 3G networks being shut first.

Newsletter

Related Articles

0:00
0:00
Close
Burnham Puts School-to-Work Reform at Centre of Welfare Strategy
Fresh Heatwave Threatens to Rekindle France’s Historic Wildfire Crisis
The Burnham government is seeking to establish its credibility through ambitious social care reform while maintaining fiscal discipline and public confidence in the National Health Service. Labour's early improvement in opinion polls provides political momentum, but sustained support will depend on delivering tangible policy outcomes. Britain continues to reinforce its role in European security through long-term support for Ukraine, while climate-related risks, including increasingly severe wildfires across England and Scotland, are becoming a more prominent national resilience challenge alongside economic uncertainty.
United Kingdom Economy Remains Exposed to Global Energy Risks
Prime Minister Dismisses Calls for an Early General Election
Scottish Wildfires Continue to Stretch Emergency Services
United Kingdom Faces Rising Wildfire Risk as Heatwave Continues
Lower Oil Prices Ease Inflation Concerns and Support Financial Markets
Financial Conduct Authority Launches Consumer Campaign on Car Finance Compensation
Government Prioritises Employment Over Benefit Cuts in Welfare Reform Plans
Prime Minister Rules Out Sweeping Property Tax Changes Before Autumn Budget
AstraZeneca Beats Expectations as Cancer Medicines Drive Strong Profit Growth
Labour Regains Narrow Polling Lead After Burnham's First Week in Office
United Kingdom Reaffirms Long-Term Commitment to Ukraine Under Burnham Government
Prime Minister Andy Burnham Makes Social Care Reform the First Major Test of His Government
Following OpenAI's Cyberattack: 'Most Companies Still Do Not Understand What Is Coming'
Autopsy Finds No Violence in Death of Epstein-Linked Model Scout
Indian Education Minister Resigns After Cockroach Youth Protests
California Desert Data-Centre Plan Stalls as Water and Power Disputes Mount
Northern Ireland Border Security Tightened After Military-Grade Explosive Interception
British Hospitality Sector Targets Summer Visitors Through Regional Promotions
England River Access Debate Intensifies After New Data Shows Limited Public Access
Royal Navy Strengthens Maritime Vigilance Amid Rising Security Concerns
UK Education Department Expands Mental Health Support for Young People Entering Work
UK Tourism Industry Launches Summer Campaigns to Boost Domestic Travel
North England Transport Plans Advance to Support Industrial Growth
Financial Markets Watch New Government’s Economic Strategy as Investors Assess Fiscal Risks
Royal Navy Continues Monitoring Russian Naval Activity Near UK Waters
UK Care Workers May Receive Immigration Exemptions Under Proposed Visa Changes
Health Secretary Yvette Cooper Begins Emergency Talks to Address NHS Staffing Shortages
UK Banks Launch High-Interest Savings Offers to Attract Household Deposits
North Sea Oil Drilling Projects Face Delays After Offshore Equipment Accident
Cairngorms Wildfire Highlights Growing Pressure on UK Emergency Services
UK Government Borrowing Plans Put Pressure on Ten-Year Gilt Markets
Royal Navy Aircraft Carrier HMS Prince of Wales Returns After NATO Northern Flank Mission
Metropolitan Police Opens Criminal Investigation Into Reform UK Political Donations
Scottish Government Requests Military Support as Cairngorms Wildfire Forces Emergency Response
Andy Burnham Takes Office as UK Prime Minister and Unveils New Cabinet Team
War, Youth Revolt and the Global Struggle for Control
War, Power and the Rising Price of Political Decisions
High Street Sales Suffer Sharpest Summer Decline in Five Years
Wales Approves Higher Taxes on Second Homes and Long-Term Empty Properties
Environment Agency Imposes Record £150 Million Penalty on Water Companies
UK Competition Watchdog Blocks U.S. Takeover of Cambridge Chip Designer
Scotland Unveils Land Reform Bill to Expand Renewable Energy Projects
Northern Ireland Secures £500 Million Technology Investment for Belfast Cybersecurity Hub
NHS Rolls Out AI Triage System Across Major Hospitals in England
UK Strengthens North Sea Naval Cooperation With European Allies
UK Chancellor Commits £7 Billion to Accelerate Manchester-Leeds Rail Link
Bank of England Signals Interest Rate Cuts After Inflation Falls Below Target
×