UK Financial Watchdog Secures Court Ruling to Name Claims Firm Under Investigation
The Financial Conduct Authority wins legal permission to publicly identify a claims management company being probed over alleged customer-facing practices amid a broader motor finance mis-selling inquiry
The United Kingdom’s financial regulator has prevailed in a High Court challenge, gaining the rare legal authority to publicly name a claims management firm currently under investigation.
The Financial Conduct Authority announced on Friday that it can now identify The Claims Protection Agency, which trades under multiple brands including My Claim Group, as the subject of its enforcement probe into marketing and customer acquisition practices linked to car finance claims.
Typically, the regulator restricts disclosure of firms under investigation, but exceptional circumstances were judged to justify going further in this case and informing consumers directly.
The court dismissed the company’s appeal against the regulator’s determination to make its inquiry public.
The FCA’s investigation, first communicated to the firm in September two thousand twenty-five, centres on whether customers were misled about their eligibility for compensation, adequately informed that claims could be pursued for free, or subjected to undue pressure when signing up for services.
No findings of misconduct have yet been concluded and the probe remains ongoing.
The Claims Protection Agency has stated that it has cooperated fully with the regulator and expressed confidence that the investigation’s outcome will vindicate its position.
It operates under a suite of trading names, reflecting a broad presence in the recent wave of firms assisting consumers with car finance redress following the Supreme Court’s affirmation of legal avenues for compensation.
Some advertising by the firm previously cited potential payouts of thousands of pounds, estimates that have since been withdrawn.
The case unfolds against the backdrop of the FCA’s wider efforts to address issues arising from mis-sold car finance products and the consequent redress scheme, which has projected average compensation amounts for consumers.
The decision to allow the firm’s name to be published marks a notable moment in regulatory transparency, enabling affected customers to consider their options with clearer knowledge of who is handling claims on their behalf.
As the investigation continues, the regulator has not set a timeline for its conclusion or any enforcement outcomes that may follow.
The Financial Conduct Authority announced on Friday that it can now identify The Claims Protection Agency, which trades under multiple brands including My Claim Group, as the subject of its enforcement probe into marketing and customer acquisition practices linked to car finance claims.
Typically, the regulator restricts disclosure of firms under investigation, but exceptional circumstances were judged to justify going further in this case and informing consumers directly.
The court dismissed the company’s appeal against the regulator’s determination to make its inquiry public.
The FCA’s investigation, first communicated to the firm in September two thousand twenty-five, centres on whether customers were misled about their eligibility for compensation, adequately informed that claims could be pursued for free, or subjected to undue pressure when signing up for services.
No findings of misconduct have yet been concluded and the probe remains ongoing.
The Claims Protection Agency has stated that it has cooperated fully with the regulator and expressed confidence that the investigation’s outcome will vindicate its position.
It operates under a suite of trading names, reflecting a broad presence in the recent wave of firms assisting consumers with car finance redress following the Supreme Court’s affirmation of legal avenues for compensation.
Some advertising by the firm previously cited potential payouts of thousands of pounds, estimates that have since been withdrawn.
The case unfolds against the backdrop of the FCA’s wider efforts to address issues arising from mis-sold car finance products and the consequent redress scheme, which has projected average compensation amounts for consumers.
The decision to allow the firm’s name to be published marks a notable moment in regulatory transparency, enabling affected customers to consider their options with clearer knowledge of who is handling claims on their behalf.
As the investigation continues, the regulator has not set a timeline for its conclusion or any enforcement outcomes that may follow.
