London Daily

Focus on the big picture.
Thursday, Sep 11, 2025

The State Of Virtual Care In The US: The coronavirus is pushing telehealth into the mainstream — here's how traditional healthcare players are using it to retain business now and where the market is headed

The State Of Virtual Care In The US: The coronavirus is pushing telehealth into the mainstream — here's how traditional healthcare players are using it to retain business now and where the market is headed

This report explains how the coronavirus pandemic has fast-tracked the implementation and use of virtual care channels in the US.

The coronavirus pandemic has been a watershed moment for telehealth — or the use of mobile technology to deliver health-related services, such as remote doctor consultations and patient monitoring — as patients have had to reimagine the ways they seek healthcare.

While telehealth has been on the brink of taking off for years, consumer usage of the tech ticked up slowly before 2020. The coronavirus pandemic has given consumers the push they need to adopt telemedicine on a wide scale — and we expect adoption to keep climbing so long as the pandemic rages on. Once outbreaks became severe in the US, consumers began flocking to telehealth: Telehealth usage among US adults climbed 6 percentage points month-over-month from February 2020 — when 11% of respondents reported having tried telehealth — to March — when 17% said the same, per a survey by CivicScience. And we expect adoption to continue climbing to reach 22% of US adults by June.

As many patients are being urged to stay home and avoid seeking out nonurgent medical care in-person, providers, payers, and clinical researchers have been forced to restrategize to ensure their customers' needs are being met — and they're increasingly leaning on telehealth. Hospitals and physicians offices have had to invest in and ramp up telemedicine services to make sure that they're able to reach their patients, private and government-sponsored payers are lengthening the lists of virtual services they'll reimburse clinicians for, and pharma companies and researchers have had to restrategize the ways they conduct visits with participants.

In this report, Insider Intelligence explains how the coronavirus pandemic has fast-tracked the implementation and use of virtual care channels in the US. We outline the benefits that virtual care offers for players across the healthcare ecosystem — including health systems, payers, and clinical researchers. Next, we examine where the market is headed, including forecasting telehealth adoption in 2020 and beyond, outlining the key drivers behind usage and adoption, and unpacking our predictions regarding funding and mergers we expect to see in the space. Finally, we identify barriers that stand in the way of sustained adoption post-pandemic.

The companies mentioned in this report are: 98point6, AbleTo, Aetna, AiCure, AliveCor, Alphabet, Amazon, Amwell, Anthem, Apple, Biofourmis, Blue Shield of California, BlueCross Blue Shield of Tennessee, Boeing, Bristol-Myers Squibb, Chipotle, Cigna, Circle K, Cleveland Clinic, Doctor on Demand, Fitbit, GE Healthcare, Google, Google Nest, GreatCall,, HCA Healthcare, Humana, InTouch Health, Iora Health, Kindercare, MDLive, MedicalAlert, Microsoft,, Mount Sinai, One Medical, Philips, Plushcare, Samsung, Science 37, Pfizer, Teladoc, UnitedHealthcare,, Verizon, Vertex, VirTrial, and Zipnosis.

Here are some key takeaways from this report:

*  The coronavirus pandemic has catalyzed a major telehealth boom, and as long as outbreaks continue to crop up throughout the US, telehealth adoption rates will continue to soar. Even once outbreaks subside, we think a sizable share of consumers will remain tethered to the convenience virtual care efforts.

*  Telehealth presents opportunities for providers, payers, and and pharma companies: Providers can use the tech retain business and hook in revenue as practices remain closed or at lighter in-person capacity; payers can ensure their members healthcare needs are being met; and clinical researchers and pharma companies can keep track of patients who are unable to venture into trial sites for visits.

*  As telehealth vendors become more central to the healthcare landscape, we expect recent upticks in funding for these startups and M&A activity in the telehealth space to carry on throughout 2020.

*  We think tech behemoths Alphabet, Amazon, Apple, and Microsoft won't want to miss out on the telehealth opportunity as they expand deeper into healthcare — and we anticipate to see these four dig deeper into the virtual care space.

*  Barriers including poor interoperability, regulation that differs state-by-state, and lack of consumer access to connectivity continue to weigh on telehealth's potential to reach wide-scale penetration.

In full, the report:

*  Provides an overview of the ways in which the coronavirus pandemic is forcing providers', payers', and pharma companies' hands to build out telehealth services — and how this is spurring broader-scale adoption among consumers.

*  Highlights how leading telehealth vendors have reacted to a sudden, rapid uptick in adoption of their services.

*  Outlines what we expect to see in the telehealth market through 2020 — and our predictions for consumer adoption.

*  Identifies the barriers that are still in place that are weighing on sustained, wide-scale telehealth adoption.

Interested in getting the full report? Here's how to get access:

1. Insider Intelligence analyzes the healthcare industry and provides in-depth analyst reports, proprietary forecasts, customizable charts, and more. >> Check if your company has BII Enterprise membership access to the full report  

2. Sign up for the Digital Health Briefing, Insider Intelligence's expert email newsletter tailored for today's (and tomorrow's) decision-makers in the healthcare industry, delivered to your inbox 6x a week. >> Get Started  

3. Purchase & download the full report from our research store. >> Purchase & Download Now

Newsletter

Related Articles

0:00
0:00
Close
ChatGPT CEO signals policy to alert authorities over suicidal youth after teen’s death
The British legal mafia hit back: Banksy mural of judge beating protester is scrubbed from London court
Surpassing Musk: Larry Ellison becomes the richest man in the world
Embarrassment for Starmer: He fired the ambassador photographed on Epstein’s 'pedophile island'
Manhunt after 'skilled sniper' shot Charlie Kirk. Footage: Suspect running on rooftop during panic
Effective Protest Results: Nepal’s Prime Minister Resigns as Youth-Led Unrest Shakes the Nation
Qatari prime minister says Netanyahu ‘killed any hope’ for Israeli hostages
King Charles and Prince Harry Share First In-Person Moment in 19 Months
Starmer Establishes Economic ‘Budget Board’ to Centralise Policy and Rebuild Business Trust
France Erupts in Mass ‘Block Everything’ Protests on New PM’s First Day
Poland Shoots Down Russian Drones in Airspace Violation During Ukraine Attack
Brazilian police say ex-President Bolsonaro had planned to flee to Argentina seeking asylum
Trinidad Leader Applauds U.S. Naval Strike and Advocates Forceful Action Against Traffickers
Kim Jong Un Oversees Final Test of New High-Thrust Solid-Fuel Rocket Engine
Apple Introduces Ultra-Thin iPhone Air, Enhanced 17 Series and New Health-Focused Wearables
Macron Appoints Sébastien Lecornu as Prime Minister Amid Budget Crisis and Political Turmoil
Supreme Court temporarily allows Trump to pause billions in foreign aid
Charlie Sheen says his father, Martin Sheen, turned him in to the police: 'The greatest betrayal possible'
Vatican hosts first Catholic LGBTQ pilgrimage
Apple Unveils iPhone 17 Series, iPhone Air, Apple Watch 11 and More at 'Awe Dropping' Event
Pig Heads Left Outside Multiple Paris Mosques in Outrage-Inducing Acts
Nvidia’s ‘Wow’ Factor Is Fading. The AI chip giant used to beat Wall Street expectations for earnings by a substantial margin. That trajectory is coming down to earth.
France joins Eurozone’s ‘periphery’ as turmoil deepens, say investors
On the Anniversary of Queen Elizabeth’s Death: Prince Harry Returns to Britain
France Faces New Political Crisis, again, as Prime Minister Bayrou Pushed Out
Murdoch Family Finalises $3.3 Billion Succession Pact, Ensuring Eldest Son’s Leadership
Big Oil Slashes Jobs and Investments Amid Prolonged Low Crude Prices
Court Staff Cover Up Banksy Image of Judge Beating a Protester
Social Media Access Curtailed in Turkey After CHP Calls for Rallies Following Police Blockade of Istanbul Headquarters
Nayib Bukele Points Out Belgian Hypocrisy as Brussels Considers Sending Army into the Streets
Elon Musk Poised to Become First Trillionaire Under Ambitious Tesla Pay Plan
France, at an Impasse, Heads Toward Another Government Collapse
Burning the Minister’s House Helped Protesters to Win Justice: Prabowo Fires Finance Minister in Wake of Indonesia Protests
Brazil Braces for Fallout from Bolsonaro Trial by corrupted judge
The Country That Got Too Rich? Public Spending Dominates Norway Election
Nearly 40 Years Later: Nike Changes the Legendary Slogan Just Do It
Generations Born After 1939 Unlikely to Reach Age One Hundred, New Study Finds
End to a four-year manhunt in New Zealand: the father who abducted his children to the forests was killed, the three siblings were found
Germany Suspends Debt Rules, Funnels €500 Billion Toward Military and Proxy War Strategy
EU Prepares for War
BMW Eyes Growth in China with New All‑Electric Neue Klasse Lineup
Trump Threatens Retaliatory Tariffs After EU Imposes €2.95 Billion Fine on Google
Tesla Board Proposes Unprecedented One-Trillion-Dollar Performance Package for Elon Musk
US Justice Department Launches Criminal Mortgage-Fraud Probe into Federal Reserve Governor Lisa Cook
Escalating Drug Trafficking and Violence in Latin America: A Growing Crisis
US and Taiwanese Defence Officials Held Secret Talks in Alaska
Report: Secret SEAL Team 6 Mission in North Korea Ordered by Trump in 2019 Ended in Failure
Gold Could Reach Nearly $5,000 if Fed Independence Is Undermined, Goldman Sachs Warns
Uruguay, Colombia and Paraguay Secure Places at 2026 World Cup
Florida Murder Case: The Adelson Family, the Killing of Dan Markel, and the Trial of Donna Adelson
×