London Daily

Focus on the big picture.
Thursday, Nov 13, 2025

The people fighting viral fakes from their sofas

Social media companies are struggling to contain a wave of coronavirus misinformation. Into the breach have stepped volunteers who are fighting to stop rumours, bad advice and conspiracy theories from going viral.

Rachael Hogg is currently juggling her busy job as a project manager and teaching her nine-year-old from her home in the market town of Morpeth, about 15 miles north of Newcastle.

But if that wasn't enough, each day she's also deleting as many as 50 misleading posts about coronavirus from the local Facebook group she runs.


Information frontline volunteers

Morpeth Matters has 22,000 members - substantially more than the actual population of the town. The group's numbers are swelled by former residents and people from surrounding villages who turn to Facebook for local info.

"The group has been overwhelmed with scaremongering, speculation about what's in the supermarkets, conspiracy theories and misleading posts," Rachael explains after a long day of home-schooling and work around her kitchen table.

In normal times she'd be out socialising with friends or performing official business - she's a town councillor. But at the moment she's spending what she calls "an unhealthy amount of time" online.

"Somebody once said to me, if it's on Morpeth Matters, it must be true," she says. "I think people are more likely to believe what's posted in local Facebook groups, because it seems to come from within their community."

Rachael has had to reject false posts about tanks on the streets of Newcastle, untrustworthy information about how the virus is spread and a questionable post attributed to an unnamed "NHS worker". That post contained a mix of accurate information and potentially panic-inducing phrases ("do not leave home for bread or anything!") that do not align with current guidelines.

Rachael says misleading information online has caused people in the town to rush out to supermarkets, panic their neighbours and inundate local schools with phone calls.


Social media problems

Volunteer moderators like Rachael have stepped in as staffing at the big social media companies has been hit by coronavirus.

Facebook says it's operating with a "reduced and remote workforce", so it is prioritising investigating the most harmful content.

Similarly, YouTube and Twitter are relying less on human moderators and more on automated flagging tools and artificial intelligence.

Apps 'need dedicated fake coronavirus news button'
Social giants police web with AI as staff sent home


Worry in Walthamstow

Waqas Hussain, who was born and raised in Walthamstow in north-east London, is an accountant with four children. He's also a moderator of Walthamstow Residents NEWS, which has more than 28,000 members.

"Misleading posts are deleted and the debunking is posted," he says. "No fake news allowed."

Waqas says he feels "a sense of duty to ensure only factual information gets published", and so he investigates posts in a way that's not dissimilar to professional fact-checkers.

"I will spend some time looking up the facts and then do a long post about it. There is all sorts [of bad information] - posts about the seriousness of coronavirus, shops being fined and links from unscrupulous websites. All such posts are deleted as soon as I see them."

That includes YouTube videos being shared about a conspiracy theory which falsely links 5G to coronavirus. Proponents of the theory have been behind a rash of attacks on mobile phone infrastructure.

In between rounds of board games with his children, Waqas recently investigated a photo of a fake message claiming to be from the government and threatening fines if people leave their homes, even for essential goods. It too got deleted.


Scaremongering in Swindon

Another Facebook group, Swindon Community Notice Board, has more than 18,000 members.

It might have become a hotbed of misinformation were it not for its moderators, Debra Collins and Graham Stobbs. They say they reject around 150 misleading posts every single day.

The 49-year-olds usually run music events together. Army veteran Graham, who has post-traumatic stress disorder, is particularly busy since he's using his exercise time to train for a kayak challenge to raise money for a mental health charity.

But at the moment, Debra and Graham say they are distracted "all day every day" by the group. Thousands of members have joined since the start of the pandemic.

"We work closely with our local authority and local MPs to ensure there is consistent and correct information shared," Debra says.

A lot of the posts they reject are scaremongering "from non-official sources which later turned out to be fake news," she says.

A similar thing is happening in a local Facebook group in Stoke-on-Trent.

A medical receptionist, who runs the group but asked not to be named because of her job, told BBC News that she's been stopping misleading medical information from reaching the rest of the group.

"One post encouraged everyone to try and get hold of inhalers used by asthma sufferers to combat the virus. This puts horrendous pressure on the NHS as patients call us requesting inhalers that are not only useless, but they are not entitled to be prescribed."

A local GP surgery in the area even had to issue a statement because of the number of people contacting them after hearing false news on Facebook about fictional coronavirus "rescue packs".

In a crisis like this one, some people are trying to pitch in wherever they can - including in the fight against online misinformation.

Newsletter

Related Articles

0:00
0:00
Close
UK Upholds Firm Rules on Stablecoins to Shield Financial System
Brussels Divided as UK-EU Reset Stalls Over Budget Access
Prince Harry’s Remembrance Day Essay Expresses Strong Regret at Leaving Britain
UK Unemployment Hits 5% as Wage Growth Slows, Paving Way for Bank of England Rate Cut
Starmer Warns of Resurgent Racism in UK Politics as He Vows Child-Poverty Reforms
UK Grocery Inflation Slows to 4.7% as Supermarkets Launch Pre-Christmas Promotions
UK Government Backs the BBC amid Editing Scandal and Trump Threat of Legal Action
UK Assessment Mis-Estimated Fallout From Palestine Action Ban, Records Reveal
UK Halts Intelligence Sharing with US Amid Lethal Boat-Strike Concerns
King Charles III Leads Britain in Remembrance Sunday Tribute to War Dead
UK Retail Sales Growth Slows as Households Hold Back Ahead of Black Friday and Budget
Shell Pulls Out of Two UK Floating Wind Projects Amid Renewables Retreat
Viagogo Hit With £15 Million Tax Bill After HMRC Transfer-Pricing Inquiry
Jaguar Land Rover Cyberattack Pinches UK GDP, Bank of England Says
UK and Germany Sound Alarm on Russian-Satellite Threat to Critical Infrastructure
Former Prince Andrew Faces U.S. Congressional Request for Testimony Amid Brexit of Royal Title
BBC Director-General Tim Davie and News CEO Deborah Turness Resign Amid Editing Controversy
Tom Cruise Arrives by Helicopter at UK Scientology Fundraiser Amid Local Protests
Prince Andrew and Sarah Ferguson Face Fresh UK Probes Amid Royal Fallout
Mothers Link Teen Suicides to AI Chatbots in Growing Legal Battle
UK Government to Mirror Denmark’s Tough Immigration Framework in Major Policy Shift
UK Government Turns to Denmark-Style Immigration Reforms to Overhaul Border Rules
UK Chancellor Warned Against Cutting Insulation Funding as Budget Looms
UK Tenant Complaints Hit Record Levels as Rental Sector Faces Mounting Pressure
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
×