London Daily

Focus on the big picture.
Thursday, Dec 04, 2025

The people fighting viral fakes from their sofas

Social media companies are struggling to contain a wave of coronavirus misinformation. Into the breach have stepped volunteers who are fighting to stop rumours, bad advice and conspiracy theories from going viral.

Rachael Hogg is currently juggling her busy job as a project manager and teaching her nine-year-old from her home in the market town of Morpeth, about 15 miles north of Newcastle.

But if that wasn't enough, each day she's also deleting as many as 50 misleading posts about coronavirus from the local Facebook group she runs.


Information frontline volunteers

Morpeth Matters has 22,000 members - substantially more than the actual population of the town. The group's numbers are swelled by former residents and people from surrounding villages who turn to Facebook for local info.

"The group has been overwhelmed with scaremongering, speculation about what's in the supermarkets, conspiracy theories and misleading posts," Rachael explains after a long day of home-schooling and work around her kitchen table.

In normal times she'd be out socialising with friends or performing official business - she's a town councillor. But at the moment she's spending what she calls "an unhealthy amount of time" online.

"Somebody once said to me, if it's on Morpeth Matters, it must be true," she says. "I think people are more likely to believe what's posted in local Facebook groups, because it seems to come from within their community."

Rachael has had to reject false posts about tanks on the streets of Newcastle, untrustworthy information about how the virus is spread and a questionable post attributed to an unnamed "NHS worker". That post contained a mix of accurate information and potentially panic-inducing phrases ("do not leave home for bread or anything!") that do not align with current guidelines.

Rachael says misleading information online has caused people in the town to rush out to supermarkets, panic their neighbours and inundate local schools with phone calls.


Social media problems

Volunteer moderators like Rachael have stepped in as staffing at the big social media companies has been hit by coronavirus.

Facebook says it's operating with a "reduced and remote workforce", so it is prioritising investigating the most harmful content.

Similarly, YouTube and Twitter are relying less on human moderators and more on automated flagging tools and artificial intelligence.

Apps 'need dedicated fake coronavirus news button'
Social giants police web with AI as staff sent home


Worry in Walthamstow

Waqas Hussain, who was born and raised in Walthamstow in north-east London, is an accountant with four children. He's also a moderator of Walthamstow Residents NEWS, which has more than 28,000 members.

"Misleading posts are deleted and the debunking is posted," he says. "No fake news allowed."

Waqas says he feels "a sense of duty to ensure only factual information gets published", and so he investigates posts in a way that's not dissimilar to professional fact-checkers.

"I will spend some time looking up the facts and then do a long post about it. There is all sorts [of bad information] - posts about the seriousness of coronavirus, shops being fined and links from unscrupulous websites. All such posts are deleted as soon as I see them."

That includes YouTube videos being shared about a conspiracy theory which falsely links 5G to coronavirus. Proponents of the theory have been behind a rash of attacks on mobile phone infrastructure.

In between rounds of board games with his children, Waqas recently investigated a photo of a fake message claiming to be from the government and threatening fines if people leave their homes, even for essential goods. It too got deleted.


Scaremongering in Swindon

Another Facebook group, Swindon Community Notice Board, has more than 18,000 members.

It might have become a hotbed of misinformation were it not for its moderators, Debra Collins and Graham Stobbs. They say they reject around 150 misleading posts every single day.

The 49-year-olds usually run music events together. Army veteran Graham, who has post-traumatic stress disorder, is particularly busy since he's using his exercise time to train for a kayak challenge to raise money for a mental health charity.

But at the moment, Debra and Graham say they are distracted "all day every day" by the group. Thousands of members have joined since the start of the pandemic.

"We work closely with our local authority and local MPs to ensure there is consistent and correct information shared," Debra says.

A lot of the posts they reject are scaremongering "from non-official sources which later turned out to be fake news," she says.

A similar thing is happening in a local Facebook group in Stoke-on-Trent.

A medical receptionist, who runs the group but asked not to be named because of her job, told BBC News that she's been stopping misleading medical information from reaching the rest of the group.

"One post encouraged everyone to try and get hold of inhalers used by asthma sufferers to combat the virus. This puts horrendous pressure on the NHS as patients call us requesting inhalers that are not only useless, but they are not entitled to be prescribed."

A local GP surgery in the area even had to issue a statement because of the number of people contacting them after hearing false news on Facebook about fictional coronavirus "rescue packs".

In a crisis like this one, some people are trying to pitch in wherever they can - including in the fight against online misinformation.

Newsletter

Related Articles

0:00
0:00
Close
UK Inquiry Finds Putin ‘Morally Responsible’ for 2018 Novichok Death — London Imposes Broad Sanctions on GRU
India backs down on plan to mandate government “Sanchar Saathi” app on all smartphones
King Charles Welcomes German President Steinmeier to UK in First State Visit by Berlin in 27 Years
UK Plans Major Cutback to Jury Trials as Crown Court Backlog Nears 80,000
UK Government to Significantly Limit Jury Trials in England and Wales
U.S. and U.K. Seal Drug-Pricing Deal: Britain Agrees to Pay More, U.S. Lifts Tariffs
UK Postpones Decision Yet Again on China’s Proposed Mega-Embassy in London
Head of UK Budget Watchdog Resigns After Premature Leak of Reeves’ Budget Report
Car-sharing giant Zipcar to exit UK market by end of 2025
Reports of Widespread Drone Deployment Raise Privacy and Security Questions in the UK
UK Signals Security Concerns Over China While Pursuing Stronger Trade Links
Google warns of AI “irrationality” just as Gemini 3 launch rattles markets
Top Consultancies Freeze Starting Salaries as AI Threatens ‘Pyramid’ Model
Macron Says Washington Pressuring EU to Delay Enforcement of Digital-Regulation Probes Against Meta, TikTok and X
UK’s DragonFire Laser Downs High-Speed Drones as £316m Deal Speeds Naval Deployment
UK Chancellor Rejects Claims She Misled Public on Fiscal Outlook Ahead of Budget
Starmer Defends Autumn Budget as Finance Chief Faces Accusations of Misleading Public Finances
EU Firms Struggle with 3,000-Hour Paperwork Load — While Automakers Fear De Facto 2030 Petrol Car Ban
White House launches ‘Hall of Shame’ site to publicly condemn media outlets for alleged bias
UK Budget’s New EV Mileage Tax Undercuts Case for Plug-In Hybrids
UK Government Launches National Inquiry into ‘Grooming Gangs’ After US Warning and Rising Public Outcry
Taylor Swift Extends U.K. Chart Reign as ‘The Fate of Ophelia’ Hits Six Weeks at No. 1
250 Still Missing in the Massive Fire, 94 Killed. One Day After the Disaster: Survivor Rescued on the 16th Floor
Trump: National Guard Soldier Who Was Shot in Washington Has Died; Second Soldier Fighting for His Life
UK Chancellor Reeves Defends Tax Rises as Essential to Reduce Child Poverty and Stabilise Public Finances
No Evidence Found for Claim That UK Schools Are Shifting to Teaching American English
European Powers Urge Israel to Halt West Bank Settler Violence Amid Surge in Attacks
"I Would Have Given Her a Kidney": She Lent Bezos’s Ex-Wife $1,000 — and Received Millions in Return
European States Approve First-ever Military-Grade Surveillance Network via ESA
UK to Slash Key Pension Tax Perk, Targeting High Earners Under New Budget
UK Government Announces £150 Annual Cut to Household Energy Bills Through Levy Reforms
UK Court Hears Challenge to Ban on Palestine Action as Critics Decry Heavy-Handed Measures
Investors Rush Into UK Gilts and Sterling After Budget Eases Fiscal Concerns
UK to Raise Online Betting Taxes by £1.1 Billion Under New Budget — Firms Warn of Fallout
Lamine Yamal? The ‘Heir to Messi’ Lost to Barcelona — and the Kingdom Is in a Frenzy
Warner Music Group Drops Suit Against Suno, Launches Licensed AI-Music Deal
HP to Cut up to 6,000 Jobs Globally as It Ramps Up AI Integration
MediaWorld Sold iPad Air for €15 — Then Asked Customers to Return Them or Pay More
UK Prime Minister Sir Keir Starmer Promises ‘Full-Time’ Education for All Children as School Attendance Slips
UK Extends Sugar Tax to Sweetened Milkshakes and Lattes in 2028 Health Push
UK Government Backs £49 Billion Plan for Heathrow Third Runway and Expansion
UK Gambling Firms Report £1bn Surge in Annual Profits as Pressure Mounts for Higher Betting Taxes
UK Shares Advance Ahead of Budget as Financials and Consumer Staples Lead Gains
Domino’s UK CEO Andrew Rennie Steps Down Amid Strategic Reset
UK Economy Stalls as Reeves Faces First Budget Test
UK Economy’s Weak Start Adds Pressure on Prime Minister Starmer
UK Government Acknowledges Billionaire Exodus Amid Tax Rise Concerns
UK Budget 2025: Markets Brace as Chancellor Faces Fiscal Tightrope
UK Unveils Strategic Plan to Secure Critical Mineral Supply Chains
UK Taskforce Calls for Radical Reset of Nuclear Regulation to Cut Costs and Accelerate Build
×