London Daily

Focus on the big picture.

Royal Mail could face Ofcom fine for missing performance targets with too many slow deliveries

Royal Mail could face Ofcom fine for missing performance targets with too many slow deliveries

Royal Mail has failed to meet delivery targets for years and has previously been issued a £1.5m fine.
Royal Mail is again being investigated by the communications regulator over its missed delivery targets.

Ofcom announced the inquiry after Royal Mail said on Monday it did not meet its 2022 to 2023 quality of service targets.

The targets require Royal Mail to deliver 93% of first-class mail within one working day of collection; deliver 98.5% of second-class mail in three working days of collection; and complete 99.9% of delivery routes on each day that a delivery is required.

But the former state-owned monopoly said only 73.7% of first-class mail arrived within one working day; 90.7% of second-class post arrived within three working days; and just 89.35% of delivery routes were completed for each day a delivery was required.

As part of the investigation, Ofcom will examine if there were any reasonable grounds or exceptional events, beyond the company's control, for it to have failed to meet its universal service obligation.

A fine may be imposed if Royal Mail does not provide a satisfactory explanation, the regulator said.

Industrial action will likely be raised by the company as an explanation.

Over the past year, Royal Mail has been hit by strikes - before a settlement was reached last month - as staff members of the Communication Workers Union (CWU) staged walkouts, seeking improved pay and to retain working conditions.

In a contentious hearing, with MPs of the Business, Energy and Industrial Strategy (BEIS) committee, the Royal Mail boss admitted prioritising parcels over letters, during and following days of industrial action, though he denied that it was company policy to do so.

Simon Thompson had been recalled for questioning by the committee and was accused of giving "inconsistencies" in his evidence.

A Royal Mail spokesperson said on Monday: "We are disappointed with our quality of service performance and restoring our service to the high standards our customers expect is our top priority.

"We will participate fully with any Ofcom's investigation."

It's not the first Royal Mail investigation by Ofcom. In 2019 a £1.5m fine was issued for first class post delivery failures.

In December last year, the watchdog said it warned the delivery company it could not continue to use the COVID-19 pandemic as an excuse for poor delivery after it did not meet the 2021 to 2022 delivery targets.

Ofcom did not find Royal Mail was in breach of any of its regulatory obligations for that year.

Royal Mail also did not meet 2020 to 2021 targets.

On Friday the Royal Mail chief executive formally announced his departure plan, as first reported by Sky News.

The company said it was in "advanced stages" of appointing a new chief executive and Mr Thompson will remain with the business until 31 October as part of the transition.
Newsletter

Related Articles

London Daily
0:00
0:00
Close
Hello and welcome back. Here are today's top stories from around the world, you don't want to miss:
UK PM Sunak and the Election Betting Scandal
Climate Activists Target Taylor Swift's Private Jet in UK
United States Bans Kaspersky Antivirus
US to Supply Taiwan with Suicide Drones Amid Rising Tensions with China
Bodyguard of UK Prime Minister Arrested for Alleged Election Betting
Global Displacement Crisis: Record Numbers in 2023
Muslim Community Leader Criticizes Nigel Farage for Undermining Muslims
Melinda Gates Discusses 'Horrible' Divorce from Bill Gates
Child Obesity Surge in England: A Deep Concern
U.S. Sues Adobe Over Hard-to-Cancel Subscriptions
Deadly Heat Wave Claims Dozens of Lives During Hajj Pilgrimage in Mecca
Here are today's top worldwide stories you don’t want to miss:.
World’s Largest Pilot Union Calls to Eliminate Terms Like ‘Cockpit’ and ‘Manpower’ for Equity
Woman Suing UK Intel Services Denies China Spy Allegations
Iran Sentences Nobel Laureate Narges Mohammadi to 1-Year Prison Term for Propaganda
News roundup
Good day, everyone! We've got some gripping stories for you today, spanning from the Middle East to Europe, and even a touch of Hollywood.
Britain’s Refugee Visa Rules Stranding Children in War Zones
UK Elections Predict ‘Electoral Extinction’ for PM Sunak’s Conservative Party
Italian Activist Ilaria Salis Returns Home After Election to European Parliament
Good morning!
England Faces Serbia in Euro Opener with Defensive Concerns
Dermatologist Warns Against Sunbed Usage
Fake Pro-Reform UK Social Accounts and Their Influence on Elections
UK Man Jailed for Non-Consensual Condom Removal
Reform UK Surpasses Conservatives in Historic Poll
US, Britain, Canada Accuse Russia of Interference in Moldova’s Election
Taylor Swift Fans Create Seismic Activity in Edinburgh
Sunak Aide Under Investigation for Election Bet
Labour Leader Starmer Focuses on Wealth Creation for Upcoming UK Elections
G7 to Use Frozen Russian Assets for $50 Billion Ukraine Aid
Anti-Israel Irish MEP Clare Daly LOST her seat in the EU Election
Johnson & Johnson Settles Talc Safety Claims for $700 Million
EU Urged to Welcome Skilled Russians to Weaken Putin
EU Elections Overview: Far-Right Gains and Major Political Shifts
Israel Rescues Four Hostages from Gaza
Emmanuel Macron Calls for Snap Election
Jordan Bardella: Young Far-Right Leader Poised for Future Political Influence in France
World's Oldest Privately Owned Book Auctioned for $3.8 Million
Animal Rights Activists Deface King Charles' Portrait in Protest
Dutch Military Intel Uncovers Extensive Chinese Cyber Espionage
Turkish Student Arrested for Using AI to Cheat in University Exam
Rise in Dengue and Other Mosquito-Borne Diseases in Europe Due to Climate Change
EU Elections Overview: Far-Right Gains and Major Political Shifts
Far-Right National Rally Dominates France's EU Vote
Macron Calls Snap Legislative Elections After Far-Right Victory
Far-Right Gains Significantly in EU Election
UK Job Market Shows Signs of Recovery
Orban’s Fidesz Party Wins Majority in Hungary’s EU Elections as New Challenger Emerges
×