London Daily

Focus on the big picture.
Sunday, Mar 01, 2026

Reopening verdict: 'It was 'buzzing, chaotic and crazy'

Reopening verdict: 'It was 'buzzing, chaotic and crazy'

On Monday morning, many business owners across the country nervously flipped signs from 'closed' to 'open'.

Non-essential shops in England and Wales, as well as gyms, theme parks and hairdressers, were allowed to welcome customers again, more than three months after being forced to shut.

Several bosses told us all they had done to prepare for the big reopening - from paint jobs to buying new furniture.

They told BBC News how the first week of trading in the "new normal" went.

'Customers are hungry to come back'

Afolabi Akinola, Emeka Obanye and Joshua Oladimeji, founders of Elite Evolution, in Hackney, London, have made big changes in the time their gym has been closed.

They've upgraded the booking system, sanitised equipment and introduced new rules on not sharing boxing gloves.

Since reopening, they have allowed six clients in to train at a time, each working out within their own taped-out area.

"Reopening feels like we re-launched again - just like the good old days when we first started. We were really nervous but people seem revitalised," says Joshua.

The gym has seen about a 30% uplift in enquiries for personal training sessions and bookings for training slots since Monday.

"Our business line is buzzing with people wanting to come back," he adds.


In order to keep up with demand and ensure people can train at quieter times, they've been open 24 hours a day. Joshua says one client has booked in at 05:00 every day, while others have organised evening workouts around fasting periods during Ramadan.

He adds that the first week back has had a real "feel-good factor", with customers telling them getting back in the gym has boosted their mental health.

It's a lesson the firm is keen to take forward: "Covid and lockdown have brought about sadness, people losing loved ones and other challenges.

"We're trying to be more than just a gym and really put our focus on that mental health aspect too... although we do need specialist help and know it's a big challenge."

'It's been chaotic, but lovely'
Stacey Manning and her daughter leafleted customers to reassure them ahead of Monday's reopening

"'It's just been chaotic, but so lovely. It's so nice to see staff and clients back," says Stacey Manning.

In her hair and beauty salon, Ooh La La, in Coventry, customers have been booking up slots for total transformations.

"We're getting phone calls on the day with customers asking if we can squeeze them in - coming in with brown hair and asking to go bleach blonde!"

In the first week of trading, her team of hairdressers have largely been working from 08:00 until 20:00, while "quite a few" new clients have started plans for Botox treatments.

"These treatments aren't just cosmetic," Stacey adds. "People are leaving so happy after having a transformation after a year of staring at themselves on a computer screen and picking apart their flaws."


And the diary doesn't look set to quieten down until the end of May, although the salon is working at about half capacity to ensure social distancing.

Stacey has also been heartened by the return of some elderly clients. "One of our ladies has had both vaccines and sat there full of confidence having gels put back on her nails... in the previous lockdown you could hear how nervous she was in her voice.

"It's so nice seeing people more relaxed as restrictions ease - everyone seems so happy and excited."

'A little bit of blue sky is what we need'

On Monday morning, Julie Dalton, manager of Gulliver's Valley theme park in Rotherham, Yorkshire, walked across the car park performing final checks before thrill-seekers were allowed in.

"Hearing the music was a huge relief," she says. "It meant we were opening up again."

"We've not made a money since before Christmas and that's a long time not to have money coming into a business," she adds.

The park will reopen each weekend, with all of the available pre-booked slots taken.

Julie believes that a change of scene is what customers are after, following months of lockdown restrictions: "It's something different and means the kids have a bit of normality.

"A bit of blue sky and sunshine is what we desperately need as a nation - and people just need to be out and about for their mental health."


While she describes watching customers and staff return as a weight lifting, reopening has brought some challenges.

The theme park - which offers rides, attractions and mini-breaks - can't run shows, its restaurants are closed for indoor dining, and staff and customers must socially distance.

Like last summer, some guests have pushed back on the requirement to wear face masks on rides.

Julie says: "You have to deal with that, point out the markers and explain the face masks are there for a reason. I have to protect my team and you have get up close to people when you're checking seat belts or lap bars."

But she adds: "It's been incredibly positive overall - just knowing that the smiley faces are there behind the masks."

'Trade started slowly and suddenly exploded'

At Nostimo restaurant in central London, Monday saw a slower start to the day.

That was until the lunchtime service. "After 12:00, it exploded. We were full the whole time, with the next customers outside waiting and we were going like crazy", says Michael Petsalakis.

He says each day has been "extremely busy", with income increasing by 270% in comparison with when the Greek restaurant was just offering delivery services.

Nostimo's outdoor area can now seat 100 diners

All in all, the firm spent £130,000 on improvements ahead of reopening, which included taking over the space of a Mexican restaurant which closed next door.

Its outdoor dining areas, with brand new furniture and recently laid wooden flooring, are fully booked until Wednesday, with the exception of a few spaces for walk-ins.

Michael says customers have been like "children getting to go outside for playtime", favouring traditional Greek dishes such as moussaka or souvlaki.

He adds it's been a "pleasure" to see the return of the four members of staff who spent 12 months on furlough.

"We have missed seeing our staff and our customers' faces - that's why we're in the hospitality business."

Newsletter

Related Articles

0:00
0:00
Close
When the State Replaces the Parent: How Gender Policy Is Redefining Custody and Coercion
Bill Clinton Denies Knowing Woman in Hot Tub Photo During Closed-Door Epstein Deposition
Former U.S. President Bill Clinton Testifies on Ties to Jeffrey Epstein Before Congressional Oversight Committee
Dyson Reaches Settlement in Landmark UK Forced Labour Case
Barclays and Jefferies Shares Fall After UK Mortgage Lender Collapse Rekindles Credit Market Concerns
Play Exploring Donald Trump’s Rise to Power by ‘Lehman Trilogy’ Author to Premiere in the UK
Man Arrested After Churchill Statue Defaced in Central London
Keir Starmer Faces Political Setback as Labour Finishes Third in High-Profile By-Election
UK Assisted Dying Bill Set to Fall Short in Parliament as Regional Initiatives Gain Ground
UK Defence Ministry Clarifies Position After Reports of Imminent Helicopter Contract
Independent Left-Wing Plumber Secures Shock Victory as Greens Surge in UK By-Election
Reform UK Refers Alleged ‘Family Voting’ Incidents in By-Election to Police
United Kingdom Temporarily Withdraws Embassy Staff from Iran Amid Heightened Regional Tensions
UK Government Reaches Framework Agreement on Release of Mandelson Vetting Files
UK Police Contracts With Israeli Surveillance Firms Spark Debate Over Ethics and Oversight
United Airlines Passenger Hears Cockpit Conversations After Accessing In-Flight Audio Channel
Spain to Conduct Border Checks on Gibraltar Arrivals Under New Post-Brexit Framework
Engie Shares Jump After $14 Billion Agreement to Acquire UK Power Grid Assets
BNP Paribas Overtakes Goldman Sachs in UK Investment Banking League Tables
Geothermal Project to Power Ten Thousand Homes Marks UK Renewable Energy Milestone
UK Visa Grants Drop Nineteen Percent in 2025 as Migration Controls Tighten
Barclays and Jefferies Among Banks Exposed to Collapse of UK Mortgage Lender MFS
UK Asylum Applications Edge Down in 2025 Despite Rise in Small Boat Crossings
Jefferies Reports Significant Exposure After Collapse of UK Lender MFS
FTSE 100 Reaches Fresh Record Highs as Major Share Buybacks and Earnings Lift London Stocks
So, what's happened is, I think, government policy, not just under Labour, but under the Conservatives as well, has driven a lot of small landlords out of business.
Larry Summers, the former U.S. Treasury Secretary, is resigning from Harvard University as fallout continues over his ties to Jeffrey Epstein.
U.S. stocks ended higher on Wednesday, with the Dow gaining about six-tenths of a percent, the S&P 500 adding eight-tenths of a percent, and the tech-heavy Nasdaq climbing roughly one-and-a-quarter percent.
From fears of AI-fuelled unemployment to Big Tech's record investment, this is AI Weekly.
Apple just dropped iOS 26.4.
US Lawmakers Seek Briefing from UK Over Reported Encryption Order Directed at Apple
UK Business Secretary Calls on EU to Remove Trade Barriers Hindering Growth
Legal Pathways for Removing Prince Andrew from Britain’s Line of Succession Examined
PM Netanyahu welcome India PM Narendra Modi to Israel
Shadow Diplomacy: How Harry and Meghan’s Jordan Trip Undermines the Monarchy
Sir Jim Ratcliffe, co-owner of Manchester United, comments on immigration in the UK.
Bill Gates, the UN and the WEF are attempting to construct "a giant digital gulag for all of humanity" via digital ID, CBDCs and vaccine passport infrastructure.
Britain’s Channel Crisis: Paying Billions While the Boats Keep Coming
Downing Street’s Veteran Deception Scandal
UK HealthCare Expands ‘Food as Health’ Initiative Statewide to Tackle Chronic Illness in Kentucky
Leonardo Chief Says UK Set to Decide on New Medium Helicopter Programme
UK Slows Chagos Islands Agreement After Concerns Raised in Washington
European and UK Stock Markets Reach Fresh Highs as Banks and Miners Lead Rally
UK Government Insists Chagos Islands Negotiations Continue After Minister’s ‘Pause’ Remark
No Confirmed Deal for Engie to Acquire UK Power Networks Amid Market Speculation
UK Reaffirms Updated Entry Requirements for Travellers as of February 25, 2026
General Atlantic to sell equity stake in ByteDance, valuing the company at $550 billion
German Chancellor Friedrich Merz Secures Pledge from China for Greater Imports of Quality Goods
Lord Mandelson Condemns Arrest as Driven by ‘Baseless Suggestion’ He Would Flee Abroad
Former UK Ambassador Released on Bail Following Arrest in Epstein-Linked Investigation
×