London Daily

Focus on the big picture.
Tuesday, Nov 04, 2025

Ofgem U-turn after threatening newspaper over prepaid meters exposé

Ofgem U-turn after threatening newspaper over prepaid meters exposé

An undercover investigation by The Times last month exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.
Ofgem has said it is no longer seeking details from The Times newspaper about its undercover investigation that exposed prepayment meters were being forcibly installed in people's homes.

The U-turn comes after cabinet minister Grant Shapps told Sky News the energy regulator should "not be pursuing, or threatening to pursue" journalists at the paper for information.

In February, The Times exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.

An undercover investigation by the newspaper claimed agents from a company used by British Gas to pursue debts, Arvato Financial Solutions, had forced their way into homes to fit the devices, despite signs children and disabled people were living there.

Last month, energy regulator Ofgem asked suppliers to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.

Mr Shapps, then business secretary, also wrote to energy bosses insisting they revise their practices and improve action to support vulnerable households and make sure installing prepayment meters is a genuine last resort.

In response, all energy suppliers committed to ending the forced installation of prepayment meters.

The Times reported last night that the paper and one of its journalists were told to hand over all their material relating to the investigation or face an unlimited fine.

It has refused to do so, saying it is journalistic material, and they are not required to comply.

Asked about the matter this morning, Mr Shapps criticised Ofgem for its actions.

He told Sky News: "Journalists in this country do an incredible job of exposing problems, holding people like me and others to account. I will always be on the side of the freedom of our press.

"Ofgem, who are a regulator, need to fix the problems that were uncovered, not be pursuing, or threatening to pursue journalists who've uncovered these things, I would say, that the regulator should have been finding itself.

"I can be as clear as you like on this. It is wrong for them to be pursuing the journalists. I would be very disappointed to see them progress that through the courts.

"The journalists are merely doing the job of uncovering something which absolutely should not be going on.

"I have cracked down very hard on that particular scandal, which was to do with prepayment meters. I expect the regulator to do the same job."

An Ofgem spokesman told Sky News: "We are rescinding our information request to The Times. We will confirm formally in writing and publish later today to put it on public record."

He added: "We initiated enforcement action against British Gas based on The Times' detailed investigation and specific allegations.

"This is a complex process requiring extensive information gathering, primary evidence of potential licence breaches and crosschecking as many sources as possible.

"This is essential to acting in the public interest and protecting vulnerable households."

What has British Gas said?

Centrica, the owner of British Gas, said in a statement last month that "all warrant activity" had been suspended and that protecting vulnerable customers is an "absolute priority".

Warrant activity involves the company applying to the court for a warrant to install a prepayment meter.

Centrica boss Chris O'Shea added he was launching an independent investigation, telling Sky News' business presenter Ian King he felt "disappointed, livid and gutted".

He said "there is no excuse" for what the undercover investigation uncovered.
Newsletter

Related Articles

0:00
0:00
Close
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
Amazon Shares Soar 11% as Cloud Business Hits Fastest Growth Since 2022
Credit Markets Flooded with More Than $200 Billion of AI-Linked Debt Issuance
U.S. Treasury Secretary Scott Bessent Says China Made 'a Real Mistake' by Threatening Rare-Earth Exports
Report Claims Nearly Two Billion Dollars in Foreign Charity Funds Flowed into U.S. Advocacy Groups
White House Refutes Reports That US Targeting Military Sites in Venezuela
Meta Seeks Dismissal of Strike 3’s $350 Million Copyright Lawsuit
Apple Exceeds Forecasts With $102.5 Billion Q3 Revenue Despite iPhone Miss
Israel's IDF Major General Yifat Tomer-Yerushalmi Admits to Act Amounting to Aiding Hamas During Wartime (Treason)
Shawbrook IPO Marks London’s Biggest UK Listing in Two Years
UK Government Split Over Backing Brazil’s $125 Billion Tropical Forest Fund Ahead of COP30
J.K. Rowling Condemns Glamour UK Feature of Nine Trans Women as 'Men Better at Being Women'
King Charles III Removes Prince Andrew’s Titles and Orders His Departure from Royal Lodge
UK Finance Minister Reeves Releases Email Correspondence to Clarify Rental-Licence Breach
UK and Vietnam Sign Landmark Migration Deal to Fast-Track Returns of Irregular Arrivals
UK Drug-Pricing Overhaul Essential for Life-Sciences Ambition, Says GSK Chief
Princesses Beatrice and Eugenie Temporarily Leave the UK Amid Their Parents’ Royal Fallout
UK Weighs Early End to Oil and Gas Windfall Tax as Reeves Seeks Investment Commitments
UK Retail Inflation Slows as Shop Prices Fall for First Time Since Spring
Next Raises Full-Year Profit Guidance After Strong Third-Quarter Performance
Reform UK’s Lee Anderson Admits to 'Gaming' Benefits System While Advocating Crackdown
United States and South Korea Conclude Major Trade Accord Worth $350 Billion
Hurricane Melissa Strikes Cuba After Devastating Jamaica With Record Winds
Vice President Vance to Headline Turning Point USA Campus Event at Ole Miss
U.S. Targets Maritime Narco-Routes While Border Pressure to Mexico Remains Limited
Bill Gates at 70: “I Have a Real Fear of Artificial Intelligence – and Also Regret”
Elon Musk Unveils Grokipedia: An AI-Driven Alternative to Wikipedia
Saudi Arabia Unveils Vision for First-Ever "Sky Stadium" Suspended Over Desert Floor
Amazon Announces 14 000 Corporate Job Cuts as AI Investment Accelerates
UK Shop Prices Fall for First Time Since March, Food Leads the Decline
London Stock Exchange Group ADR (LNSTY) Earns Zacks Rank #1 Upgrade on Rising Earnings Outlook
×