London Daily

Focus on the big picture.
Tuesday, Aug 04, 2026

Ofgem U-turn after threatening newspaper over prepaid meters exposé

Ofgem U-turn after threatening newspaper over prepaid meters exposé

An undercover investigation by The Times last month exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.
Ofgem has said it is no longer seeking details from The Times newspaper about its undercover investigation that exposed prepayment meters were being forcibly installed in people's homes.

The U-turn comes after cabinet minister Grant Shapps told Sky News the energy regulator should "not be pursuing, or threatening to pursue" journalists at the paper for information.

In February, The Times exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.

An undercover investigation by the newspaper claimed agents from a company used by British Gas to pursue debts, Arvato Financial Solutions, had forced their way into homes to fit the devices, despite signs children and disabled people were living there.

Last month, energy regulator Ofgem asked suppliers to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.

Mr Shapps, then business secretary, also wrote to energy bosses insisting they revise their practices and improve action to support vulnerable households and make sure installing prepayment meters is a genuine last resort.

In response, all energy suppliers committed to ending the forced installation of prepayment meters.

The Times reported last night that the paper and one of its journalists were told to hand over all their material relating to the investigation or face an unlimited fine.

It has refused to do so, saying it is journalistic material, and they are not required to comply.

Asked about the matter this morning, Mr Shapps criticised Ofgem for its actions.

He told Sky News: "Journalists in this country do an incredible job of exposing problems, holding people like me and others to account. I will always be on the side of the freedom of our press.

"Ofgem, who are a regulator, need to fix the problems that were uncovered, not be pursuing, or threatening to pursue journalists who've uncovered these things, I would say, that the regulator should have been finding itself.

"I can be as clear as you like on this. It is wrong for them to be pursuing the journalists. I would be very disappointed to see them progress that through the courts.

"The journalists are merely doing the job of uncovering something which absolutely should not be going on.

"I have cracked down very hard on that particular scandal, which was to do with prepayment meters. I expect the regulator to do the same job."

An Ofgem spokesman told Sky News: "We are rescinding our information request to The Times. We will confirm formally in writing and publish later today to put it on public record."

He added: "We initiated enforcement action against British Gas based on The Times' detailed investigation and specific allegations.

"This is a complex process requiring extensive information gathering, primary evidence of potential licence breaches and crosschecking as many sources as possible.

"This is essential to acting in the public interest and protecting vulnerable households."

What has British Gas said?

Centrica, the owner of British Gas, said in a statement last month that "all warrant activity" had been suspended and that protecting vulnerable customers is an "absolute priority".

Warrant activity involves the company applying to the court for a warrant to install a prepayment meter.

Centrica boss Chris O'Shea added he was launching an independent investigation, telling Sky News' business presenter Ian King he felt "disappointed, livid and gutted".

He said "there is no excuse" for what the undercover investigation uncovered.
Newsletter

Related Articles

0:00
0:00
Close
Europe’s Heat and Drought Are Now Disrupting Power, Shipping and Tourism
Apple’s OpenAI Lawsuit Becomes a Public Fight Over AI Hardware
UK Man Jailed After Keeping His Mother’s Body in a Freezer and Claiming £78,000
A SpaceX Rocket Is About to Crash Into the Moon — and Scientists Hope to Watch
World War II munitions discovered after wildfires in southern France
BP profits reach four-year high amid Middle East conflict
Europe’s Drying Rivers Trigger Power Cuts, Factory Shutdowns and Wildfire Emergencies
UK Driver Sentenced to Four Years for Staged Electric Vehicle Brake Failure Fraud
Conservative Party and Reform UK Face Scrutiny During Clacton By-Election Campaign
Ministry of Justice Reviews Early Release Rules After Public Anger Over Police Killer Cases
NHS Radiographers Report Rising Racist Abuse From Patients Across UK Hospitals
UK Banking Regulators Face Pressure After Customer Loses Fourteen Thousand Pounds in AI Voice Scam
Research Challenges Treasury Control Over UK Public Spending and Calls for Greater Local Decision-Making
Home Office Begins Four-Week Weapons Surrender Campaign Across Major English Cities
Southern England Records Driest July in Nearly Two Centuries as Drought Concerns Grow
Apple Challenges UK Government Request for Access to Encrypted User Data in Legal Fight
BP Reports Sharp Profit Increase as Middle East Conflict Drives Global Oil Prices Higher
Nigel Farage Expresses Openness to Potential Alliance with Restore Britain
AstraZeneca Merger Talks Reflect Intensifying Pharmaceutical Consolidation
University Merger May Set Template for Higher Education Reform
Apple's Legal Challenge Highlights Growing Tension Over Encryption and Surveillance
Prime Minister Andy Burnham's Agenda Signals Shift Toward Greater Regional Devolution
Mental Health Trust Faces Criticism Over Planned £25 Million Budget Cuts
Scientists and Cultural Leaders Call for Funding to Save Jodrell Bank Observatory
UK Manufacturing Output Reaches Highest Level in Nearly Two Years
University of Greenwich and University of Kent Complete Landmark Merger
Nigel Farage Unveils Naval Border Proposal Amid Questions Over £5 Million Donation
Prime Minister Andy Burnham Pledges Tougher Action on Small Boat Crossings
Apple Challenges UK Government Over Encrypted Data Access Demands
AstraZeneca Shares Fall After Reports of $400 Billion Bristol Myers Squibb Merger Talks
Triple Lock Lifts UK State Pension but Leaves a Wider Retirement Gap
Danube Drought Forces Hungary’s Paks Nuclear Plant Into Full Shutdown
Ceuta Death Toll Rises as Spain and Europe Clash Over Border Response
Cuba’s Grid Fails Again as Fuel Crisis Deepens
Nazca Lines Flight Crash Kills Thirteen as Peru Suspends Aerodiana
Modern Slavery Decisions Broaden the Al Fayed Inquiry’s Frame
FIFA’s Retreat Leaves a Larger Question Over Who Guards the Game
Two Firefighting Crew Members Die in Helicopter Collision West of Athens
Public Sector Automation Through Artificial Intelligence
Regional Investment Beyond London
Protection of Strategic Technology Assets
UK Competition Regulator Blocks Major Foreign Takeover of British Quantum Computing Firm
UK Government Commits Two Billion Pounds to Modernise Northern Rail Network
UK Parliament Approves Planning Reforms to Accelerate Housing Construction on Green Belt Land
Scotland Approves Major Floating Offshore Wind Expansion in the North Sea
United Kingdom and European Union Sign Defence and Critical Minerals Cooperation Agreement
NHS Invests Five Hundred Million Pounds in Artificial Intelligence Diagnostics to Reduce Waiting Lists
Bank of England Cuts Interest Rate to Three Point Seven Five Percent as Inflation Pressures Ease
Ceuta Border Surge Recasts Europe’s Migration Debate
Burnham Promises a Harder Channel Response as Crossings Test His New Government
×