London Daily

Focus on the big picture.
Sunday, Oct 04, 2026

Ofgem U-turn after threatening newspaper over prepaid meters exposé

Ofgem U-turn after threatening newspaper over prepaid meters exposé

An undercover investigation by The Times last month exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.
Ofgem has said it is no longer seeking details from The Times newspaper about its undercover investigation that exposed prepayment meters were being forcibly installed in people's homes.

The U-turn comes after cabinet minister Grant Shapps told Sky News the energy regulator should "not be pursuing, or threatening to pursue" journalists at the paper for information.

In February, The Times exposed allegations that energy companies were breaking into vulnerable customers' homes to install prepayment meters.

An undercover investigation by the newspaper claimed agents from a company used by British Gas to pursue debts, Arvato Financial Solutions, had forced their way into homes to fit the devices, despite signs children and disabled people were living there.

Last month, energy regulator Ofgem asked suppliers to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.

Mr Shapps, then business secretary, also wrote to energy bosses insisting they revise their practices and improve action to support vulnerable households and make sure installing prepayment meters is a genuine last resort.

In response, all energy suppliers committed to ending the forced installation of prepayment meters.

The Times reported last night that the paper and one of its journalists were told to hand over all their material relating to the investigation or face an unlimited fine.

It has refused to do so, saying it is journalistic material, and they are not required to comply.

Asked about the matter this morning, Mr Shapps criticised Ofgem for its actions.

He told Sky News: "Journalists in this country do an incredible job of exposing problems, holding people like me and others to account. I will always be on the side of the freedom of our press.

"Ofgem, who are a regulator, need to fix the problems that were uncovered, not be pursuing, or threatening to pursue journalists who've uncovered these things, I would say, that the regulator should have been finding itself.

"I can be as clear as you like on this. It is wrong for them to be pursuing the journalists. I would be very disappointed to see them progress that through the courts.

"The journalists are merely doing the job of uncovering something which absolutely should not be going on.

"I have cracked down very hard on that particular scandal, which was to do with prepayment meters. I expect the regulator to do the same job."

An Ofgem spokesman told Sky News: "We are rescinding our information request to The Times. We will confirm formally in writing and publish later today to put it on public record."

He added: "We initiated enforcement action against British Gas based on The Times' detailed investigation and specific allegations.

"This is a complex process requiring extensive information gathering, primary evidence of potential licence breaches and crosschecking as many sources as possible.

"This is essential to acting in the public interest and protecting vulnerable households."

What has British Gas said?

Centrica, the owner of British Gas, said in a statement last month that "all warrant activity" had been suspended and that protecting vulnerable customers is an "absolute priority".

Warrant activity involves the company applying to the court for a warrant to install a prepayment meter.

Centrica boss Chris O'Shea added he was launching an independent investigation, telling Sky News' business presenter Ian King he felt "disappointed, livid and gutted".

He said "there is no excuse" for what the undercover investigation uncovered.
Newsletter

Related Articles

0:00
0:00
Close
UK Police Release Six Iranian Nationals on Bail After RAF Fairford Security Alert
UK Business Confidence Falls as Energy Costs and Tax Uncertainty Rise
Cornwall Insight Warns UK Energy Bills Could Rise 16% in January
UK Introduces Zero VAT on Household Electricity Bills
UK 30-Year Gilt Yield Hits 6% as Bond Market Pressures Intensify
UK Introduces Stricter Subcontractor Checks and Expanded Trade Union Access
Green Party Proposes Three-Year Emergency Freeze on Private Rent Increases
UK Treasury Committee Seeks Tax Clarification Over Manchester City Investigation
Royal Marines Deploy to Faroe Islands for Northern European Security Exercise
UK Business Confidence Weakens as High Costs Delay Investment
UK GDP Growth Revised Up to 0.5% in Second Quarter
Bank of England Warns of Financial Stability Risks From Autonomous AI
UK Expands Early Prisoner Release Scheme to Ease Overcrowding
UK Records Worst Bluetongue Outbreak on Record Across Livestock Farms
UK Government Faces Shrinking Fiscal Headroom Ahead of October 28 Budget
UK 30-Year Gilt Yield Reaches 6% as Energy Shock Drives Borrowing Costs Higher
Church of England to Apologize for Role in Historical Forced Adoptions
UK Defence Ministry Investigates Historical Use of RAF Bases by Jeffrey Epstein
Scottish Housing Completions Fall to 11-Year Low
Welsh First Minister Calls for Expanded Devolution Settlement
UK Pledges £50 Million to Expand Domestic Military Drone Capabilities
UK Opens First Commercial Geothermal Plant in Cornwall
Green Party Wins Gorton and Denton By-Election as Labour Falls to Third
Prime Minister Andy Burnham Opens Review of UK-EU Relationship
UK Inflation Rises to 3.1%, Adding Pressure on Household Finances
UK Removes VAT From Domestic Electricity Bills to Ease Winter Energy Costs
Counterterrorism Police Arrest Sixth Suspect Over RAF Fairford Incident
UK Councils to Receive Sweeping Planning Powers to Ban New Vape and Betting Shops
Chancellor John Healey Faces Tax and Pension Scrutiny Ahead of Autumn Budget
Metropolitan Police Apologise for Accidental Disclosure in High-Profile Investigation
UK Universities Report Record International Enrolment as Housing Pressure Grows
UK Logistics Firms Monitor Rhine Disruption as Low Water Threatens European Supply Chains
UK Food Industry Warns Inflation Could Approach 7%
UK Introduces Vaping Duty and Mandatory Retail Stamps
Scotland Raises Property Taxes and Expands Child Payment in Annual Budget
Greggs Plans Four Factory Closures With 740 Jobs at Risk
OECD Raises UK 2026 Growth Forecast to 1.1%
UK Inflation Rises to 3.1% as Bank of England Faces Rate Debate
Andy Burnham Criticises Brexit and Says Rejoining EU Single Market Remains an Option
UK Imposes New Sanctions on Russian Military Networks and Propagandists
UK Launches Nationwide Early-Release Prison Scheme
Andy Burnham Says Security Services See Signs of Iranian Involvement in RAF Fairford Incident
Manchester City Found Guilty on Premier League Financial Charges After Independent Investigation
Scottish Court to Rule on Bid to Force No-Confidence Vote Against Aberdeen Council Co-Leader
UK Bans Extra Charges for Seating Children Under 12 Beside Accompanying Adults
UK Introduces Vaping Duty and New Licensing Requirements
Greggs to Close Four UK Factories and Cut 740 Jobs
Hundreds of Prisoners Released Early as England and Wales Prisons Reach 98% Capacity
UK Unveils New Russia Sanctions Targeting War Funding and Shadow Fleet
Burnham Says There Are Strong Indications of Iranian Involvement in RAF Fairford Security Breach
×