London Daily

Focus on the big picture.
Wednesday, Oct 28, 2026

'Most healthcare apps not up to NHS standards'

'Most healthcare apps not up to NHS standards'

A firm which reviews healthcare apps for several NHS trusts says 80% of them do not meet its standards.

Failings include poor information, lack of security updates and insufficient awareness of regulatory requirements, said Orcha chief executive Liz Ashall-Payne.

The firm's reviews help determine whether an app should be recommended to patients by NHS staff.

There are about 370,000 health-related apps available online, Orcha said.

App developers can categorise their apps themselves and the ones reviewed by the firm include those tagged health, fitness and medical.

So far, the firm has reviewed nearly 5,000 apps and found many poor examples, including:

* A diabetes management app offering complex medical support without any back-up from experts

* A physiotherapy app offering exercise plans without any visible input from professionals

* An app to help smokers quit, which had not had security updates in more than two years

One of the criteria on which many apps fail is regulation, Orcha (Organisation for the Review of Care and Health Apps) says - although this can be unintentional, if developers don't realise what is required.

"Innovators can get a bad reputation and that can be unfair," says Liz Ashall-Payne.

"Imagine if you have experienced a challenge with your health or that a loved one and you just want to help others. You're coming at it with good intentions but you wouldn't necessarily know which regulation your product needs."

And it is not necessarily straightforward.

Liz Ashall-Payne is a former speech and language therapist


Regulation


Any app which offers to calculate medicine doses or timings, or diagnose injury or conditions is defined as a medical device. They require a CE quality mark, according to the government regulator the MHRA.

But even if an app does not fall into that category, its developer may, depending on the service offered, still need to contact a national regulator: the Care Quality Commission (England), Healthcare Inspectorate (Wales), Healthcare Improvement (Scotland), or the Regulation and Quality Improvement Authority (Northern Ireland).

For example, an app offering access to a virtual doctor would need to be registered with the CQC in England, but AI or machine learning elements would not fall under its remit.

And busy healthcare professionals might not be able to check this either.

"As a healthcare professional, you just want to get good health apps to your patients," said Ms Ashall-Payne, a former NHS speech and language therapist.

"But it's difficult to know which tools to recommend."

The NHS also has its own public-facing app library, containing apps vetted by its digital team NHSX, which carried out some work with Orcha.

Apple and Google rules


Apple and Google have their own review process for allowing apps on their stores in the first place.

Google said in a statement that it reviewed all apps on a "case-by-case basis" and Apple says in its developer guidelines that medical apps "may be reviewed with greater scrutiny".

Apple also says apps which claim to take X-rays or measure things like blood sugar levels using data taken by the sensors on the device are banned.

'Large sample'


Dr Jermaine Ravalier, from Bath Spa University, worked on an app aimed at helping NHS workers tackle mental health issues.

"Lots of apps are put together that are either poorly designed or not researched thoroughly enough," he said.

Ideally an app needs the input of a large sample of people living with the target subject, rather than a select few, or an individual, he said.

"One issue is the other side - once it's been designed, rather than rolling it out, check whether it's actually going to be effective."

Newsletter

Related Articles

0:00
0:00
Close
Aberdeen City Council Co-Leader Faces Binding Vote Challenge as Local Councillors Launch High Court Legal Battle
Housebuilding Across Scotland Falls to Eleven-Year Low Despite Government Declarations of a Housing Emergency
Former Prime Minister Gordon Brown Organizes National Innovation Summit in Manchester to Boost Regional Competitiveness
UK Government Faces Mounting Criticism Over Lack of Environmental Consultation During Artificial Intelligence Datacentre Expansion Talks
Greggs Announces Closure of Four Major Manufacturing Facilities Across Britain Resulting in Seven Hundred Forty Job Losses
British Retail Consortium Warns That Cumulative Employment and Regulatory Costs Threaten High Street Price Stability
Lloyds Banking Group Chief Executive Charlie Nunn Warns That Increased Bank Taxes Could Deter Long-Term Economic Investment
Ipsos Polling Reveals Seven in Ten Britons Expect Personal Tax Increases Amid Deep Public Economic Pessimism
Chancellor John Healey Delivers First Autumn Budget in Parliament Amid Tight Fiscal Constraints and Slower Growth Forecasts
United Kingdom Finance Monthly Review Highlights Rising Long-Term Borrowing Costs and Persistent Energy Price Pressures Across British Markets
Royal Marines Pioneer Rapid Autonomous Drone Operations During Major High North Exercise Involving NATO Allies
House of Commons Justice Committee Urges Chancellor to Align Prison and Courts Reform Ambitions With Concrete Budgetary Resources
Government Investigates Rapid Artificial Intelligence Datacentre Expansion Strategy Following Scrutiny Over Power Grid Demands and Planning Backlogs
His Majesty's Inspectorate of Constabulary Warns Third-Party Supplier Breaches Threaten United Kingdom Police and Fire Service Data
Number of British Businesses in Financial Distress Reaches Highest Level in Two Decades Ahead of Fiscal Announcement
Chancellor John Healey Prepares Autumn Budget Amid Intense Market Scrutiny Over Fiscal Headroom and Spending Pressures
Education or Indoctrination? The Growing Debate Over Religious Participation in British Schools
Germany's Vanishing Shopfronts: The Silent Collapse of the Businesses That Built Its Cities
Northern Ireland Executive Reaches Agreement on Public Transport Modernization and Cross-Border Rail Infrastructure Funding
Department for Energy Security and Net Zero Approves New North Sea Carbon Capture and Storage Industrial Clusters
Office for National Statistics Reports Stabilization in Private Rental Growth Across Major English and Welsh Regional Cities
United Kingdom Automotive Manufacturing Output Rises Moderately as Electric Vehicle Assembly Lines Expand in the Midlands
Competition and Markets Authority Launches Formal Inquiry Into Cloud Computing Infrastructure and Artificial Intelligence Partnerships
Scottish Government Finalizes Emergency Budget Adjustments Following Multi-Year Public Sector Funding Shortfalls
National Health Service England Announces Major Emergency Care Overhaul to Alleviate Severe Winter Capacity Pressures
Chancellor Rachel Reeves Prepares Autumn Budget Amid Intensifying Scrutiny Over Public Spending and Fiscal Rules
Bank of England Signals Cautious Approach to Further Interest Rate Cuts as Persistent Wage Growth and Inflation Pressures Remain
Transport for London Unveils Expanded Zero-Emission Bus Fleet to Meet Capital Air Quality Targets
Higher Education Institutions Face Deepening Financial Strain Amid Declining International Student Enrolment
Automotive Industry Leaders Criticize Government Tax Policies and Urge Action on Retail Consumer Confidence
Environment Agency Issues Flood Alerts Across Scottish and English Waterways Following Heavy Rainfall
Independent Audit Highlights Persistent Security Vulnerabilities Across Legacy Government Digital Portals
Northern Ireland Political Leaders Clash Over Westminster Funding Allocations Ahead of Autumn Budget
Ethnic Minorities in England Face Significant Disparities in Routine Breast Cancer Diagnosis Rates
National Police Chiefs Report Alarming Surge in Domestic Abuse Cases Fuelled by Expanding Illegal Cocaine Market
Government Announces Two Hundred and Twenty Million Pound Pothole Funding Boost for Local Highway Authorities
China Issues Formal Warning Over Potential United Kingdom Restrictions on Chinese Electric Vehicles
British Defence Ministers Sign E5 Pact to Enhance European Military Capabilities and Industrial Cooperation Within NATO
United Kingdom Business Activity Expands at Fastest Pace in Eight Months According to S&P Global Flash Survey
Chancellor John Healey Prepares Major Devolution Package and Bank Profit Surcharge Ahead of Upcoming Autumn Budget
National Health Service Consultants in England Announce Two-Day Strike Action Scheduled for November
Major Clean-Up Under Way Across Britain Following Destruction Caused by Consecutive Storms Austen and Boelo
KEY TRENDS TO WATCH
Declassified Intelligence Files Reveal British Security Services Monitored National Health Service Founder
British Government Launches Sweeping Regulatory Crackdown on High-Risk Cosmetic Procedures
Scottish National Party Demands Ban on Using Scottish Revenues to Fund English Nuclear Energy Projects
Mayor of London Initiates Landmark Pedestrianisation of Oxford Street to Revitalise Global Retail Hub
British Judges Granted Expanded Legal Powers to Punish Convicted Killers Who Refuse to Attend Sentencing
United Kingdom Poised to Miss Reduced International Aid Spending Targets Ahead of Fiscal Review
Surging Cocaine Consumption Drives Record Drug Fatalities and Rising Crime Rates Across Britain
×