London Daily

Focus on the big picture.
Wednesday, Sep 16, 2026

'Most healthcare apps not up to NHS standards'

'Most healthcare apps not up to NHS standards'

A firm which reviews healthcare apps for several NHS trusts says 80% of them do not meet its standards.

Failings include poor information, lack of security updates and insufficient awareness of regulatory requirements, said Orcha chief executive Liz Ashall-Payne.

The firm's reviews help determine whether an app should be recommended to patients by NHS staff.

There are about 370,000 health-related apps available online, Orcha said.

App developers can categorise their apps themselves and the ones reviewed by the firm include those tagged health, fitness and medical.

So far, the firm has reviewed nearly 5,000 apps and found many poor examples, including:

* A diabetes management app offering complex medical support without any back-up from experts

* A physiotherapy app offering exercise plans without any visible input from professionals

* An app to help smokers quit, which had not had security updates in more than two years

One of the criteria on which many apps fail is regulation, Orcha (Organisation for the Review of Care and Health Apps) says - although this can be unintentional, if developers don't realise what is required.

"Innovators can get a bad reputation and that can be unfair," says Liz Ashall-Payne.

"Imagine if you have experienced a challenge with your health or that a loved one and you just want to help others. You're coming at it with good intentions but you wouldn't necessarily know which regulation your product needs."

And it is not necessarily straightforward.

Liz Ashall-Payne is a former speech and language therapist


Regulation


Any app which offers to calculate medicine doses or timings, or diagnose injury or conditions is defined as a medical device. They require a CE quality mark, according to the government regulator the MHRA.

But even if an app does not fall into that category, its developer may, depending on the service offered, still need to contact a national regulator: the Care Quality Commission (England), Healthcare Inspectorate (Wales), Healthcare Improvement (Scotland), or the Regulation and Quality Improvement Authority (Northern Ireland).

For example, an app offering access to a virtual doctor would need to be registered with the CQC in England, but AI or machine learning elements would not fall under its remit.

And busy healthcare professionals might not be able to check this either.

"As a healthcare professional, you just want to get good health apps to your patients," said Ms Ashall-Payne, a former NHS speech and language therapist.

"But it's difficult to know which tools to recommend."

The NHS also has its own public-facing app library, containing apps vetted by its digital team NHSX, which carried out some work with Orcha.

Apple and Google rules


Apple and Google have their own review process for allowing apps on their stores in the first place.

Google said in a statement that it reviewed all apps on a "case-by-case basis" and Apple says in its developer guidelines that medical apps "may be reviewed with greater scrutiny".

Apple also says apps which claim to take X-rays or measure things like blood sugar levels using data taken by the sensors on the device are banned.

'Large sample'


Dr Jermaine Ravalier, from Bath Spa University, worked on an app aimed at helping NHS workers tackle mental health issues.

"Lots of apps are put together that are either poorly designed or not researched thoroughly enough," he said.

Ideally an app needs the input of a large sample of people living with the target subject, rather than a select few, or an individual, he said.

"One issue is the other side - once it's been designed, rather than rolling it out, check whether it's actually going to be effective."

Newsletter

Related Articles

0:00
0:00
Close
Police Tighten Public-Order Measures After Anti-Immigration Protests in Dover and Portsmouth
UK Ministers Pressed for Answers After US Diplomat Accused of Child Abuse Images Leaves Britain
Jaguar Land Rover Pursues NATO Defense Contracts for Defender Vehicles
British Service Member Dies in Road Accident While Deployed in Ukraine
George Osborne Calls for Britain to Rejoin EU Customs Union
Anthropic Chief Dario Amodei Urges Faster UK Action on Advanced AI Risks
UK State Pension Set for 3.9% Rise Under Triple Lock
UK Labour Market Cools as Payrolled Employment Continues to Decline
Reform UK’s £72 Million in Donations Faces Scrutiny Under Proposed Retrospective Funding Rules
UK Doctors Warn Expanded Pharmacy First Scheme Could Put Patients at Risk
British Airlines Cut Short-Haul Capacity as Jet Fuel Costs Rise
UK News Publishers Forecast 40% Search Traffic Drop as AI Overviews Expand
Axel Springer Wins Approval for £575 Million Daily Telegraph Acquisition
London Mayor Sadiq Khan Opposes Heathrow Third Runway Over Climate Targets
Scotland, Wales and Northern Ireland Leaders Hold Summit Seeking Greater Autonomy
UK Energy Price Cap Set to Rise to £1,723 in October
UK Treasury Warns Middle East Conflict Is Threatening Economic Growth
Labour Moves to Retrospectively Cap Overseas Political Donations After Reform UK Funding Surge
HMRC Warns Nearly Seven Million Adults Are Unclear About State Pension Entitlements
UK Parliament Passes Sovereign Grant Reform Before Conference Recess
British Rail Passengers Gain Automatic Right to Switch Operators During Disruptions
Burnham Hosts Downing Street Business Summit as UK Fiscal Pressure Builds
Labour Government Moves to Challenge £72 Million in Reform UK Crypto Donations
UK Advertising Industry Warns Wider Junk Food Rules Could Put £1 Billion in Media Spending at Risk
Cornwall Opens Devolution Talks With UK Government Over Transport and Local Services
UK Parliament Considers Sovereign Grant Reform Setting Royal Funding at £99.9 Million
Trades Union Congress Calls for Income-Based Energy Tariff Funded by Higher Bank Levy
UK Prime Minister Rejects Second Scottish Independence Referendum
House of Lords Begins Scrutiny of Bill to Lower UK Voting Age to 16
Anthropic Says Claude Was Exploited in Weapons-Related and State-Linked Cyber Activity
Institute of Directors Urges UK Government to Avoid Business Tax Increases in Autumn Budget
Rising Gilt Yields Cut UK Fiscal Headroom to About £13 Billion Ahead of Budget
UK Economy Grows 0.4% in July as Services and Technology Activity Strengthen
UK Government Promises Clearer Student Loan Guidance After Repayment Backlash
Charities Warn Unpaid Carers May Die Before Receiving Government Compensation
Dover Unrest Prompts Review of UK Counter-Extremism Strategy
Celtic Summit Leaders Reassert Right to Pursue Independence From UK
NHS Records Busiest Summer on Record Amid Severe Heatwaves
Harrods Faces Potential £150 Million Compensation Bill Over Al Fayed Abuse Claims
UK Parliament Opens Debate on Landmark Assisted Dying Legislation
Metropolitan Police Investigate Reform UK Over Alleged Foreign Electoral Donations
UK Economy Expands 0.4% in July as AI Investment Boosts Activity
Bank of England Signals Caution on Rates as Inflation Pressures Persist
Tesco Alerts Police After Scammers Use Its Branding in AI-Generated Fraud
Lindy Cameron Appointed First Female Permanent Under-Secretary at UK Foreign Office
UK Government to Rewrite Student Loan Guidance After Mis-Selling Criticism
Welsh First Minister Warns Andy Burnham Government to Respect Devolution
Trump’s Falkland Islands Remarks Trigger New Diplomatic Tension With Britain
Reform UK Receives Record £72 Million Donation From Cryptocurrency Billionaires
UK Bans Imports From Israeli West Bank Settlements and Sanctions Supporting Institutions
×