London Daily

Focus on the big picture.
Tuesday, Aug 18, 2026

'Most healthcare apps not up to NHS standards'

'Most healthcare apps not up to NHS standards'

A firm which reviews healthcare apps for several NHS trusts says 80% of them do not meet its standards.

Failings include poor information, lack of security updates and insufficient awareness of regulatory requirements, said Orcha chief executive Liz Ashall-Payne.

The firm's reviews help determine whether an app should be recommended to patients by NHS staff.

There are about 370,000 health-related apps available online, Orcha said.

App developers can categorise their apps themselves and the ones reviewed by the firm include those tagged health, fitness and medical.

So far, the firm has reviewed nearly 5,000 apps and found many poor examples, including:

* A diabetes management app offering complex medical support without any back-up from experts

* A physiotherapy app offering exercise plans without any visible input from professionals

* An app to help smokers quit, which had not had security updates in more than two years

One of the criteria on which many apps fail is regulation, Orcha (Organisation for the Review of Care and Health Apps) says - although this can be unintentional, if developers don't realise what is required.

"Innovators can get a bad reputation and that can be unfair," says Liz Ashall-Payne.

"Imagine if you have experienced a challenge with your health or that a loved one and you just want to help others. You're coming at it with good intentions but you wouldn't necessarily know which regulation your product needs."

And it is not necessarily straightforward.

Liz Ashall-Payne is a former speech and language therapist


Regulation


Any app which offers to calculate medicine doses or timings, or diagnose injury or conditions is defined as a medical device. They require a CE quality mark, according to the government regulator the MHRA.

But even if an app does not fall into that category, its developer may, depending on the service offered, still need to contact a national regulator: the Care Quality Commission (England), Healthcare Inspectorate (Wales), Healthcare Improvement (Scotland), or the Regulation and Quality Improvement Authority (Northern Ireland).

For example, an app offering access to a virtual doctor would need to be registered with the CQC in England, but AI or machine learning elements would not fall under its remit.

And busy healthcare professionals might not be able to check this either.

"As a healthcare professional, you just want to get good health apps to your patients," said Ms Ashall-Payne, a former NHS speech and language therapist.

"But it's difficult to know which tools to recommend."

The NHS also has its own public-facing app library, containing apps vetted by its digital team NHSX, which carried out some work with Orcha.

Apple and Google rules


Apple and Google have their own review process for allowing apps on their stores in the first place.

Google said in a statement that it reviewed all apps on a "case-by-case basis" and Apple says in its developer guidelines that medical apps "may be reviewed with greater scrutiny".

Apple also says apps which claim to take X-rays or measure things like blood sugar levels using data taken by the sensors on the device are banned.

'Large sample'


Dr Jermaine Ravalier, from Bath Spa University, worked on an app aimed at helping NHS workers tackle mental health issues.

"Lots of apps are put together that are either poorly designed or not researched thoroughly enough," he said.

Ideally an app needs the input of a large sample of people living with the target subject, rather than a select few, or an individual, he said.

"One issue is the other side - once it's been designed, rather than rolling it out, check whether it's actually going to be effective."

Newsletter

Related Articles

0:00
0:00
Close
UK Health and Economic Pressures Highlight Wider Strain on Households and Public Finances
UK Prime Minister Andy Burnham Reaffirms Full Support for Ukraine Amid Russian Warnings
Sainsbury’s Suspends Live Facial Recognition at London Store After Customer Misidentified
Artists Urge UK Prime Minister Andy Burnham to Reject New North Sea Oil and Gas Licensing
UK Government Awards Four Hundred and Fifty-Six Million Pound Civil Service Training Contract to EY and KPMG
Global Government Bond Yields Rise as Middle East Conflict Fuels Inflation Concerns
British Housing Market Records Weakest August Since Two Thousand and Eighteen as Asking Prices Fall
UK Announces New Sanctions on Russian Shadow Fleet and Financial Institutions
UK Approves Virgin Rail Group Services Through Channel Tunnel, Challenging Eurostar
UK Government Backs Three Hundred Million Pound AI Investment Zone in North Lanarkshire
UK Declares National Salmonella Outbreak Linked to Imported Eggs
China’s Lifelike AI Humans Move From Livestreams Into Real-World Service Roles
UK Government Rolls Out £5.8 Billion Regional Investment Programme to Revive High Streets
AstraZeneca Ends Late-Stage Lung Cancer Trial After Data Shows No Survival Benefit
London Stocks Fall for Sixth Day as Bond Yields and Middle East Tensions Weigh on Markets
UK Government Rewrites Planning Rules to Accelerate Housing Near Transport Hubs
UK Wildfires Spread Across Southern England as Met Office Issues Severe Heat Warnings
British Doctors Warn Cancer Care Is at Risk as Hospitals Reject More Than a Quarter of Urgent Referrals
UK Hospitals Suspend Critical Care as Extreme Heat Exposes Infrastructure Failures
Sarah Ferguson Reportedly Retreats to Late Ex-Boyfriend's Swiss Chalet
Cristiano Ronaldo and Georgina Rodríguez Sign Prenup Protecting Their Separate Fortunes
Thieves Steal Antonello da Messina Renaissance Masterpieces From Sicilian Museum
Better.com Founder Who Fired 900 Employees on Zoom Is Ousted as CEO
Italian Speed Camera Issues Nearly 32,000 Fines in 10 Weeks, Worth More Than €3 Million
AI Manager at San Francisco Store Recommends Firing Human Employee
Google Launches Pixel 11 With Gemini AI at the Center of Its Hardware Strategy
Campaigners Press Government to Strengthen Rights for Four Million Gig Workers
Government Considers Higher Private Rents to Spread Asylum Accommodation Across UK
UK Moves to Protect Historic Pubs From Conversion Into Housing and Offices
Nigel Farage Wins Clacton By-Election to Return to House of Commons
British Manufacturers Report Rising Cybersecurity Threats Across Industrial Supply Chains
Royal Navy Increases Monitoring of Russian Ships in UK Waters by 25 Percent
England Adds More Than 350 Medical Training Posts to Strengthen NHS Capacity
NHS Waiting Lists Over 52 Weeks Rise by More Than 11,000 Patients
Brent Crude Near $88 Raises Fresh UK Energy Cost Concerns
UK Treasury Warns Prolonged Strait of Hormuz Disruption Could Cut 2027 Growth to 0.3 Percent
UK Economy Grows 0.4 Percent in Second Quarter as Energy and Inflation Risks Persist
UK Heatwave Triggers Emergency Alert as Government Unveils £65 Million Farm Support Package
Reform UK Unveils Plan to Cut Welfare Spending by More Than £50 Billion a Year
Prime Minister Andy Burnham Praised Extinction Rebellion for Doing a 'Great Service'
UK Wildfire Phone Alert Triggers Backlash as Users Switch Off Emergency Warnings
Heathrow Roads Reopen After Burst Water Main Floods Access to Terminals 2 and 3
Former NBA Players Enes Kanter Freedom and Royce White Say They Will Enter 2027 WNBA Draft
Former Cambridge Professor Jason Arday Found Dead Days After Resigning Amid Plagiarism Row
US Appeals Court Rules AI Agent's Website Actions Are Legally Attributed to the User
France's Constitutional Council Blocks Social Media Ban for Children Under 15
Liechtenstein Changes Royal Succession Rules to Allow Women to Inherit the Throne
Women Allege Rape and Sexual Abuse at British Army College for Teenage Recruits
Minnesota: Two independent investigators posed as Muslims (one wearing a burqa) and showed how they could vote in elections without identification.
UK Prime Minister Andy Burnham Takes Regional Tour to Highlight Local Infrastructure and Environmental Problems
×