London Daily

Focus on the big picture.
Wednesday, Aug 26, 2026

'Most healthcare apps not up to NHS standards'

'Most healthcare apps not up to NHS standards'

A firm which reviews healthcare apps for several NHS trusts says 80% of them do not meet its standards.

Failings include poor information, lack of security updates and insufficient awareness of regulatory requirements, said Orcha chief executive Liz Ashall-Payne.

The firm's reviews help determine whether an app should be recommended to patients by NHS staff.

There are about 370,000 health-related apps available online, Orcha said.

App developers can categorise their apps themselves and the ones reviewed by the firm include those tagged health, fitness and medical.

So far, the firm has reviewed nearly 5,000 apps and found many poor examples, including:

* A diabetes management app offering complex medical support without any back-up from experts

* A physiotherapy app offering exercise plans without any visible input from professionals

* An app to help smokers quit, which had not had security updates in more than two years

One of the criteria on which many apps fail is regulation, Orcha (Organisation for the Review of Care and Health Apps) says - although this can be unintentional, if developers don't realise what is required.

"Innovators can get a bad reputation and that can be unfair," says Liz Ashall-Payne.

"Imagine if you have experienced a challenge with your health or that a loved one and you just want to help others. You're coming at it with good intentions but you wouldn't necessarily know which regulation your product needs."

And it is not necessarily straightforward.

Liz Ashall-Payne is a former speech and language therapist


Regulation


Any app which offers to calculate medicine doses or timings, or diagnose injury or conditions is defined as a medical device. They require a CE quality mark, according to the government regulator the MHRA.

But even if an app does not fall into that category, its developer may, depending on the service offered, still need to contact a national regulator: the Care Quality Commission (England), Healthcare Inspectorate (Wales), Healthcare Improvement (Scotland), or the Regulation and Quality Improvement Authority (Northern Ireland).

For example, an app offering access to a virtual doctor would need to be registered with the CQC in England, but AI or machine learning elements would not fall under its remit.

And busy healthcare professionals might not be able to check this either.

"As a healthcare professional, you just want to get good health apps to your patients," said Ms Ashall-Payne, a former NHS speech and language therapist.

"But it's difficult to know which tools to recommend."

The NHS also has its own public-facing app library, containing apps vetted by its digital team NHSX, which carried out some work with Orcha.

Apple and Google rules


Apple and Google have their own review process for allowing apps on their stores in the first place.

Google said in a statement that it reviewed all apps on a "case-by-case basis" and Apple says in its developer guidelines that medical apps "may be reviewed with greater scrutiny".

Apple also says apps which claim to take X-rays or measure things like blood sugar levels using data taken by the sensors on the device are banned.

'Large sample'


Dr Jermaine Ravalier, from Bath Spa University, worked on an app aimed at helping NHS workers tackle mental health issues.

"Lots of apps are put together that are either poorly designed or not researched thoroughly enough," he said.

Ideally an app needs the input of a large sample of people living with the target subject, rather than a select few, or an individual, he said.

"One issue is the other side - once it's been designed, rather than rolling it out, check whether it's actually going to be effective."

Newsletter

Related Articles

0:00
0:00
Close
Turnbull Warns AUKUS Could Leave Australia Without Promised Nuclear Submarines
California Billionaires Pour More Than $150 Million Into Fight Over Proposed Wealth Tax
German Broadcaster Goes Dark to Warn AfD Could End Its Saxony-Anhalt Service
Badenoch Plans Major Shadow Cabinet Reshuffle as Tories Struggle in Third Place
UK Government Demands Action Against Social Media Content Promoting Dangerous Driving
Labour Backbenchers Prepare Push for Electoral Reform Under Andy Burnham
Fire at Gatwick Airport Car Park Destroys 140 Vehicles and Cuts Local Power
UK Plans Voluntary Libido-Suppressing Medication Programme Across 20 Prisons
NHS England Launches Free Home Cervical Cancer Testing Kits Nationwide
Imperial College Study Warns North Sea Oil Projects Could Cause Hundreds of Billions of Pounds in Climate Damage
UK Inflation Rises to 2.9% as Middle East Conflict Pushes Up Energy Costs
Prime Minister Andy Burnham Visits Kyiv to Strengthen UK Support for Ukraine
Premier League Season Opens With Managerial Debuts and Dramatic Early Fixtures
England Cricket Drops Brydon Carse From Selection Pending Club Investigation
Graeme Dott Convicted of Child Sexual Abuse Offences in Scotland
Protesters Occupy British Aircraft Parts Factory Over Alleged Military Links to Israel
More Than 100 Former British and French Diplomats Call for Sanctions on Israel
Ipsos Poll Shows British Public Split Between Immigration Controls and Economic Growth
British Cybersecurity Agencies Raise Alert Over Growing Threats to Critical Infrastructure
Two-Thirds of England Now Under Official Drought Conditions After Prolonged Summer Heat
Institute of Directors Calls for Urgent Action to Revive Britain’s Stagnant Labour Market
Andy Burnham Visits Kyiv on First Foreign Trip and Pledges Continued British Support for Ukraine
New Daily Diabetes and Weight-Loss Pill Launches in UK Pharmacies
UK Payroll Employment Falls by 94,000 as Labour Market Cools
Onshore Wind Planning Applications in England Reach Ten-Year High After Rules Eased
UK Government Demands Social Media Platforms Remove Dangerous Driving Content After A66 Crash
Thames Water Creditors Face Backlash Over Proposed Corporate Restructuring
Twelve Arrested After Fatal A66 Crash Linked to Organised Crime Investigation
UK Household Energy Debt Could Reach £7 Billion by Year-End
UK Defence Ministry to Use Ukraine Battlefield Data to Train AI Security Systems
UK Government Redirects £4 Billion of Affordable Homes Funding Away From Social Housing
UK Government Borrowing Reaches £1.8 Billion in July, Exceeding Forecasts
UK Prime Minister Andy Burnham Pledges Advanced Missile Support for Ukraine
8Bank of England Holds Interest Rate at 3.75% as Middle East Energy Risks Rise
Prime Minister Andy Burnham to Give Ukraine Classified Storm Shadow Blueprints for Domestic Missile Production
UK Graduate Job Vacancies Plunge 45% to Lowest Levels on Record
Government Audit Reveals Pressure on UK Hospitality From Business Rates and Rising Costs
Kindertransport Survivor Prepares to Revisit European Sites Linked to Her Family’s Wartime Separation
Northern England Transport Operators Strengthen Contingency Plans as Travel Demand Rises
New Implant Trials Offer Treatment Prospects for Patients With Refractory Angina
South Wales Reviews Wildfire Response After Exceptionally Dry Summer
UK Treasury Prepares Autumn Fiscal Statement Amid Spending and Defense Pressures
Norfolk Records First Wild Beaver Births in More Than Five Hundred Years
Historic Portrait of Benjamin Disraeli Reported Missing From Parliament’s Art Collection
Five People, Including Police Officers, Killed in A66 Crash as Families Pay Tribute
Most English Secondary Schools Found to Fall Short of National Healthy Food Standards
UK Think Tank Says Productivity Growth May Be Stronger Than Official Data Shows
Reform Party Proposes Lower Social Housing Priority for Foreign-Born UK Citizens
UK Government Plans Business Rate Overhaul to Ease Pressure on Pubs and Hotels
New Daily Diabetes and Weight-Loss Pill Launches Across NHS Pharmacies in England
×