London Daily

Focus on the big picture.
Wednesday, Aug 19, 2026

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Heathrow and the Home Office apologised for the ‘unacceptable queueing times’

Holidaymakers were said to be “fainting” as they waited in overcrowded lines with “no ventilation” at Heathrow Airport Terminal 5.

Chaotic photographs taken on late Friday night and in the early hours on Saturday revealed hundreds of weary passengers waiting to get into the UK.

Heathrow and the Home Office have apologised for the “unacceptable queueing times” travellers faced.

One holidaymaker said he saw a pregnant woman faint while waiting for immigration checks.

Sonny Singh told Sky News: “Children were screaming and crying. The queue moved about five feet in the space of about 45 minutes.

“Then when the pregnant woman fainted, it finally got through to someone somewhere. The kids were then put on the side to sit while the adults waited in the queue and it began moving faster.”

Travellers described the experience as “scary” and “horrendous” in a flurry of tweets while they waited in the queues.


Among the comments, one traveller wrote: “Been traveling for over 20 years all over the world. Never seen people collapse in line until today @HeathrowAirport Terminal 5. Scary experience.”

Others wrote: “@HeathrowAirport There are people collapsing in Terminal 5 Arrivals due to overcrowding and no ventilation. Some Covid secure measures…”

“Horrendous kettling at #heathrow terminal 5 arrivals tonight. No Border Force. No ventilation. No fire exits. No explanation. Held there for over an hour. People fainting. Panicked skeleton Heathrow ground team not knowing what to do.”

Heathrow has called on Border Force to provide extra support to the airport staff over the rest of the weekend.

A Heathrow spokesperson said: “We are very sorry that passengers faced unacceptable queueing times in immigration due to too few Border Force officers on duty. Border Force were aware of the extra demand from families and we are very disappointed that they did not provide sufficient resource.

“We have additional Heathrow colleagues to support in managing queues and to hand out passenger welfare including water but we need every immigration desk to be staffed at peak times. We have escalated this with Border Force and expect them to provide a better service over the remainder of the weekend.”

It follows after travellers faced chaotic four-hour queues at Heathrow Airport on Bank Holiday Monday.

The Home Office criticised UK Border Force, its own immigration agency, describing the scenes as “unacceptable.”

It said in a statement: “Throughout the pandemic we have been clear that queue times may be longer as we ensure all passengers are compliant with the health measures put in place to keep the UK public safe. However, the very long wait times we saw at Heathrow on Friday night were unacceptable.

“This is the busiest weekend of the year for returning passengers, with particularly high numbers of families with children under the age of 12 who cannot use e-gates.

“Border Force is rapidly reviewing its rosters and capacity and flexibly deploying our staff across the airport to improve waiting times.

“We are working very closely with Heathrow Airport and its airlines and we are all committed to making sure all passengers can have a safe and hassle-free journey.”

Newsletter

Related Articles

0:00
0:00
Close
A Sleepless Night on Wall Street: Nasdaq to Begin Nearly Round-the-Clock Trading
"The First in the World": 69-Year-Old Protested Artificial Intelligence—and Went to Jail
Ukraine's Ousted Defence Minister Calls for Wartime Presidential Election
UK Marks Ten Years of Night Tube as London Weekend Usage Exceeds Eighty-One Thousand Journeys a Night
Met Office Issues Thunderstorm Warnings Across Northern Ireland Over Flash-Flood Risk
Frasers Group Raises Stake in Hugo Boss to Nearly Forty-Eight Percent
Scottish Clyde Marine Pilots Prepare for Strike That Could Disrupt Glasgow and Greenock Shipping
Twenty Passengers Injured After Southern Train Derails Near Lewes in East Sussex
Government Rules Out High-Speed Rail Revival Between West Midlands and Northern England
West Midlands Bus Network Returns to Public Ownership in Twenty-Four Million Pound Deal
UK Competition Watchdog Targets Trainline, Virgin Atlantic and RED Driving School Over Drip Pricing
Northern Ireland Health Minister Mike Nesbitt Resigns After Dispute Over Causeway Hospital Surgery Closure
UK Long-Term Government Bond Yields Rise to Five Point Eight Five Percent as Borrowing Costs Surge
UK Government Overhauls Planning Rules to Push Housing Development Near Major Transport Hubs
UK Health and Economic Pressures Highlight Wider Strain on Households and Public Finances
UK Prime Minister Andy Burnham Reaffirms Full Support for Ukraine Amid Russian Warnings
Sainsbury’s Suspends Live Facial Recognition at London Store After Customer Misidentified
Artists Urge UK Prime Minister Andy Burnham to Reject New North Sea Oil and Gas Licensing
UK Government Awards Four Hundred and Fifty-Six Million Pound Civil Service Training Contract to EY and KPMG
Global Government Bond Yields Rise as Middle East Conflict Fuels Inflation Concerns
British Housing Market Records Weakest August Since Two Thousand and Eighteen as Asking Prices Fall
UK Announces New Sanctions on Russian Shadow Fleet and Financial Institutions
UK Approves Virgin Rail Group Services Through Channel Tunnel, Challenging Eurostar
UK Government Backs Three Hundred Million Pound AI Investment Zone in North Lanarkshire
UK Declares National Salmonella Outbreak Linked to Imported Eggs
China’s Lifelike AI Humans Move From Livestreams Into Real-World Service Roles
UK Government Rolls Out £5.8 Billion Regional Investment Programme to Revive High Streets
AstraZeneca Ends Late-Stage Lung Cancer Trial After Data Shows No Survival Benefit
London Stocks Fall for Sixth Day as Bond Yields and Middle East Tensions Weigh on Markets
UK Government Rewrites Planning Rules to Accelerate Housing Near Transport Hubs
UK Wildfires Spread Across Southern England as Met Office Issues Severe Heat Warnings
British Doctors Warn Cancer Care Is at Risk as Hospitals Reject More Than a Quarter of Urgent Referrals
UK Hospitals Suspend Critical Care as Extreme Heat Exposes Infrastructure Failures
Sarah Ferguson Reportedly Retreats to Late Ex-Boyfriend's Swiss Chalet
Cristiano Ronaldo and Georgina Rodríguez Sign Prenup Protecting Their Separate Fortunes
Thieves Steal Antonello da Messina Renaissance Masterpieces From Sicilian Museum
Better.com Founder Who Fired 900 Employees on Zoom Is Ousted as CEO
Italian Speed Camera Issues Nearly 32,000 Fines in 10 Weeks, Worth More Than €3 Million
AI Manager at San Francisco Store Recommends Firing Human Employee
Google Launches Pixel 11 With Gemini AI at the Center of Its Hardware Strategy
Campaigners Press Government to Strengthen Rights for Four Million Gig Workers
Government Considers Higher Private Rents to Spread Asylum Accommodation Across UK
UK Moves to Protect Historic Pubs From Conversion Into Housing and Offices
Nigel Farage Wins Clacton By-Election to Return to House of Commons
British Manufacturers Report Rising Cybersecurity Threats Across Industrial Supply Chains
Royal Navy Increases Monitoring of Russian Ships in UK Waters by 25 Percent
England Adds More Than 350 Medical Training Posts to Strengthen NHS Capacity
NHS Waiting Lists Over 52 Weeks Rise by More Than 11,000 Patients
Brent Crude Near $88 Raises Fresh UK Energy Cost Concerns
UK Treasury Warns Prolonged Strait of Hormuz Disruption Could Cut 2027 Growth to 0.3 Percent
×