London Daily

Focus on the big picture.
Sunday, Mar 29, 2026

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Heathrow and the Home Office apologised for the ‘unacceptable queueing times’

Holidaymakers were said to be “fainting” as they waited in overcrowded lines with “no ventilation” at Heathrow Airport Terminal 5.

Chaotic photographs taken on late Friday night and in the early hours on Saturday revealed hundreds of weary passengers waiting to get into the UK.

Heathrow and the Home Office have apologised for the “unacceptable queueing times” travellers faced.

One holidaymaker said he saw a pregnant woman faint while waiting for immigration checks.

Sonny Singh told Sky News: “Children were screaming and crying. The queue moved about five feet in the space of about 45 minutes.

“Then when the pregnant woman fainted, it finally got through to someone somewhere. The kids were then put on the side to sit while the adults waited in the queue and it began moving faster.”

Travellers described the experience as “scary” and “horrendous” in a flurry of tweets while they waited in the queues.


Among the comments, one traveller wrote: “Been traveling for over 20 years all over the world. Never seen people collapse in line until today @HeathrowAirport Terminal 5. Scary experience.”

Others wrote: “@HeathrowAirport There are people collapsing in Terminal 5 Arrivals due to overcrowding and no ventilation. Some Covid secure measures…”

“Horrendous kettling at #heathrow terminal 5 arrivals tonight. No Border Force. No ventilation. No fire exits. No explanation. Held there for over an hour. People fainting. Panicked skeleton Heathrow ground team not knowing what to do.”

Heathrow has called on Border Force to provide extra support to the airport staff over the rest of the weekend.

A Heathrow spokesperson said: “We are very sorry that passengers faced unacceptable queueing times in immigration due to too few Border Force officers on duty. Border Force were aware of the extra demand from families and we are very disappointed that they did not provide sufficient resource.

“We have additional Heathrow colleagues to support in managing queues and to hand out passenger welfare including water but we need every immigration desk to be staffed at peak times. We have escalated this with Border Force and expect them to provide a better service over the remainder of the weekend.”

It follows after travellers faced chaotic four-hour queues at Heathrow Airport on Bank Holiday Monday.

The Home Office criticised UK Border Force, its own immigration agency, describing the scenes as “unacceptable.”

It said in a statement: “Throughout the pandemic we have been clear that queue times may be longer as we ensure all passengers are compliant with the health measures put in place to keep the UK public safe. However, the very long wait times we saw at Heathrow on Friday night were unacceptable.

“This is the busiest weekend of the year for returning passengers, with particularly high numbers of families with children under the age of 12 who cannot use e-gates.

“Border Force is rapidly reviewing its rosters and capacity and flexibly deploying our staff across the airport to improve waiting times.

“We are working very closely with Heathrow Airport and its airlines and we are all committed to making sure all passengers can have a safe and hassle-free journey.”

Newsletter

Related Articles

0:00
0:00
Close
Starmer Signals UK Crackdown on Addictive Social Media Features
Rising Costs Push One in Five UK Hospitality Businesses to the Brink of Closure
Man Arrested on Suspicion of Attempted Murder After Car Strikes Pedestrians in UK, Injuring Seven
Escalating Conflict Involving Iran Tightens Fiscal Pressures and Highlights UK Economic Vulnerabilities
UK Moves to Confront Russian ‘Shadow Fleet’ Operating in Its Waters
UK Housing Divide Deepens as Older Owners Hold Wealth While Under-30s Face Mounting Barriers
London Demonstration Calls on UK to Recognize Iranian Opposition’s Provisional Government
UK Green Party Vote on ‘Zionism is Racism’ Motion Collapses Amid Internal Disputes and Technical Failures
SNL UK Ignites Debate with Sharp Royal Satire Targeting Prince Andrew and Prince William
EU Proposes ‘Emergency Brake’ to Resolve Deadlock in UK Youth Mobility Talks
Thousands Rally in London to Oppose Rise of Far-Right Movements
Hong Kong Official Rejects Allegations of Surveillance Orders Targeting UK-Based Dissidents
PayPal Expands Cryptocurrency Services to Allow UK Users to Buy and Sell Bitcoin
UK Minister Challenges Reform Party’s ‘Pro-Family’ Agenda as Debate Intensifies
Concerns Grow Over Meningitis Risk Among UK Students Amid Warning Signs of New Outbreaks
Japanese Grand Prix 2026: Schedule, UK Start Times and Full Broadcast Details
Electric Vehicles Seen as Strategic Solution to UK Fuel Reserve Concerns
Rise of Lone-Actor Threats and Online Radicalisation Drives New Wave of Antisemitic Attacks in the UK
Canada Advances Plan to Ban Cryptocurrency Donations in Election Campaigns
UK Faces Looming Medicine Shortages as Iran Conflict Threatens Supply Chains
Deadly Meningitis Outbreak in the U.K. Highlights Urgent Need for Vaccination
Fresh Claims Emerge Over Harry and Meghan’s Australia Visit as Insider Speaks Out
NATO Assessment Indicates UK Defence Spending Has Fallen Below Alliance Average
FTSE 100 Slips as Middle East Tensions Weigh on Investor Sentiment
UK Economy Begins to Feel Early Impact of Iran Conflict as Policy Challenges Intensify
Russian National Jailed in UK After Assault Case Linked to Barron Trump’s Alert
Energy Price Surge Accelerates Shift Away from Fossil Fuels in UK Homes
UK Museums House More Than 260,000 Human Remains, New Report Reveals
Surging UK Gilt Yields Reflect Inflation Pressures and Fiscal Uncertainty
UK Issues Updated Guidance on Children’s Screen Time with Focus on Balance and Wellbeing
UK Migration Figures Show Shifting Trends Across Asylum, Visas and Channel Crossings
UK Watchdog Launches Probe into Five Firms Over Alleged Fake Reviews and Ratings
Jaguar Land Rover Halts Production at UK Plant Amid Supplier Disruption
UK Police Reverse Position, Confirm Arrests Will Resume for Palestine Action Protests
UK Small Businesses Face Europe’s Steepest Cost Pressures, New Survey Reveals
US Envoy Urges UK to Proceed with King’s Visit Amid Diplomatic Sensitivities
FTSE 100 Drops Over One Percent as Middle East Tensions Weigh on Markets
UK CO2 Plant Set to Reopen as Authorities Move to Safeguard Supplies Amid Middle East Tensions
Trump Urges Stronger Defence Investment as He Questions Allied Naval Capabilities
New COVID Variant Detected in UK Raises Concerns Over Vaccine Effectiveness
FTSE Russell Moves to Standardise Free-Float Rules for UK and International Listings
HBO Max Launches in UK and Ireland, Marking Major Step in Global Streaming Expansion
UK Signals Readiness to Seize Russian ‘Shadow Fleet’ Vessels in Escalation of Sanctions Enforcement
Escalating Middle East Conflict Seen as Major Threat to UK Economic Stability
Early Challenges Mark Prince Harry and Meghan’s Australia Visit
UK Government Rejects Cover-Up Claims After Theft of Former PM Aide’s Phone
Cyprus Opens Strategic Talks with UK Over Sovereign Base Areas
UK Faces Risk of Sharp Inflation Surge Despite Stable Pre-Crisis Figures
UK Police Arrest Two Over Suspected Antisemitic Arson as Iran Link Investigated
UK Inflation Holds at Three Percent Ahead of Oil Price Shock from Iran Conflict
×