London Daily

Focus on the big picture.
Sunday, Nov 09, 2025

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Holidaymakers ‘collapsing’ in overcrowded lines as Heathrow apologises

Heathrow and the Home Office apologised for the ‘unacceptable queueing times’

Holidaymakers were said to be “fainting” as they waited in overcrowded lines with “no ventilation” at Heathrow Airport Terminal 5.

Chaotic photographs taken on late Friday night and in the early hours on Saturday revealed hundreds of weary passengers waiting to get into the UK.

Heathrow and the Home Office have apologised for the “unacceptable queueing times” travellers faced.

One holidaymaker said he saw a pregnant woman faint while waiting for immigration checks.

Sonny Singh told Sky News: “Children were screaming and crying. The queue moved about five feet in the space of about 45 minutes.

“Then when the pregnant woman fainted, it finally got through to someone somewhere. The kids were then put on the side to sit while the adults waited in the queue and it began moving faster.”

Travellers described the experience as “scary” and “horrendous” in a flurry of tweets while they waited in the queues.


Among the comments, one traveller wrote: “Been traveling for over 20 years all over the world. Never seen people collapse in line until today @HeathrowAirport Terminal 5. Scary experience.”

Others wrote: “@HeathrowAirport There are people collapsing in Terminal 5 Arrivals due to overcrowding and no ventilation. Some Covid secure measures…”

“Horrendous kettling at #heathrow terminal 5 arrivals tonight. No Border Force. No ventilation. No fire exits. No explanation. Held there for over an hour. People fainting. Panicked skeleton Heathrow ground team not knowing what to do.”

Heathrow has called on Border Force to provide extra support to the airport staff over the rest of the weekend.

A Heathrow spokesperson said: “We are very sorry that passengers faced unacceptable queueing times in immigration due to too few Border Force officers on duty. Border Force were aware of the extra demand from families and we are very disappointed that they did not provide sufficient resource.

“We have additional Heathrow colleagues to support in managing queues and to hand out passenger welfare including water but we need every immigration desk to be staffed at peak times. We have escalated this with Border Force and expect them to provide a better service over the remainder of the weekend.”

It follows after travellers faced chaotic four-hour queues at Heathrow Airport on Bank Holiday Monday.

The Home Office criticised UK Border Force, its own immigration agency, describing the scenes as “unacceptable.”

It said in a statement: “Throughout the pandemic we have been clear that queue times may be longer as we ensure all passengers are compliant with the health measures put in place to keep the UK public safe. However, the very long wait times we saw at Heathrow on Friday night were unacceptable.

“This is the busiest weekend of the year for returning passengers, with particularly high numbers of families with children under the age of 12 who cannot use e-gates.

“Border Force is rapidly reviewing its rosters and capacity and flexibly deploying our staff across the airport to improve waiting times.

“We are working very closely with Heathrow Airport and its airlines and we are all committed to making sure all passengers can have a safe and hassle-free journey.”

Newsletter

Related Articles

0:00
0:00
Close
Tom Cruise Arrives by Helicopter at UK Scientology Fundraiser Amid Local Protests
Prince Andrew and Sarah Ferguson Face Fresh UK Probes Amid Royal Fallout
Mothers Link Teen Suicides to AI Chatbots in Growing Legal Battle
UK Government to Mirror Denmark’s Tough Immigration Framework in Major Policy Shift
UK Government Turns to Denmark-Style Immigration Reforms to Overhaul Border Rules
UK Chancellor Warned Against Cutting Insulation Funding as Budget Looms
UK Tenant Complaints Hit Record Levels as Rental Sector Faces Mounting Pressure
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
×