London Daily

Focus on the big picture.

"Good Thing": IBM Chief Says AI Will Replace "Clerical White Collar Work"

"Good Thing": IBM Chief Says AI Will Replace "Clerical White Collar Work"

The IBM chief said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day.
The Artificial Intelligence (AI) trend has taken the world by storm. From passing medical and law exams to delivering speeches, AI has evolved so much that it even converses with users and offers solutions to their problems. Now speaking about AI systems and the explosion of language-based AI ChatGPT, IBM CEO Arvind Krishna has stated that artificial intelligence is on a rapidly progressive pace to take over "clerical white-collar work".

In an interview with Financial Times, Mr Krishna predicted what sort of jobs the tech will likely be displacing. He also said that he not only believes that the current AI models could already be coming for some jobs, but also that the world should probably welcome it in order to avoid a looming worldwide labour crisis.

"I do think clerical white-collar work is going to be able to be replaced by this [AI]," the chairman and CEO of IBM told the outlet.

Mr Krishna said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day. "I think [practical AI use] is here and now," he said, adding, "We do have a shortage of labour in the real world and that's because of a demographic issue that the world is facing... the United States is now sitting at 3.4% unemployment, the lowest in 60 years. So maybe we can find tools that replace some portions of labour, and it's a good thing this time".

For health care and finance, it is the "regulatory work" that Mr Krishna said no longer needs to be done by people. "A big chunk of that could get automated using these techniques," he told the outlet. The IBM chief also stated that "further out," AI will likely be capable of managing "things in like drug discovery or in trying to finish up chemistry".

As for human resources, Mr Krishna said that the tech could do 90% of data processing needed for "promoting people, hiring people, moving people" while the final judgement calls are still left in human hands. "There are hundreds of such processes inside every enterprise, so I do think clerical white collar work is going to be able to be replaced by this," he said.

According to Mr Krishna, AI taking over customer service could also get clients a "much better answer at maybe around half the current cost. Over time, it can get even lower than half, but it can take half out pretty quickly".
Newsletter

Related Articles

London Daily
0:00
0:00
Close
Netanyahu Denounces World Court Ruling on Israeli Occupation
Adidas Drops Bella Hadid Over Controversy
Global Outage Caused by CrowdStrike Update Impacts Millions
Massive Flight Cancellations Across the U.S. Due to Microsoft Outage
Global Windows Outage Causes Chaos Across Banks, Airlines, and More
Russia Accuses Ukraine of Using Chemical Weapons
UK's Flawed COVID-19 Planning Exposed by Inquiry
Ursula von der Leyen Wins Second Term as European Commission President
Police Officer Injured in Attack in Central Paris
Hulk Hogan absolutely tore it up at the RNC.
Paris is being "cleansed" of migrants and homeless people ahead of the Olympics.
Lamine Yamal arriving at his school after winning the Euros
Campaigners Urge UK Government to Block Shein's London IPO
UK Labour Government's Legislative Agenda
UK Labour Government to Regulate Powerful AI Models
Record Heat Temperatures in Ukraine Amid Power Crisis
UK Government Plans to Remove 92 Hereditary Peers from House of Lords
King Charles III Delivers Labour Government's First King's Speech
Officials Remove 'Disastrous' Label from Liz Truss's Mini-Budget
Keir Starmer Outlines Ambitious Plans for Government
Japan to Allocate $3.3 Billion to Ukraine Using Frozen Russian Assets
EU Parliament Condemns Hungarian PM's Russia Visit
FBI Struggles to Find Motive Behind Trump Shooting Incident
Kremlin Criticizes EU Rejection of Orban’s Ukraine Peace Proposal
Google and Microsoft Now Consume More Power Than Several Large Countries
Secret Service Criticized for Lack of Sniper Protection During Trump Shooting
US Senator Robert Menendez Found Guilty of Corruption
Deep Concerns about Political Violence as US Approaches Election Day
Trump Media Shares Surge Following Re-Election Bid Boost
The gunman who attempted to assassinate Donald Trump Saturday is 20-year-old Thomas Matthew Crooks
Banksy's Influence on Port Talbot's Street Art Scene
Bodies of Two Men Found in Suitcases on Bristol Bridge, 24-Year-Old Arrested
Kate Middleton to Attend Wimbledon Men's Final Amid Cancer Recovery
Russia's Electronic Warfare Neutralizes Western Weapons in Ukraine
Trump Challenges Biden to Debate and Golf Match
Macron Accuses Israeli Minister of Election Interference
US Senator Highlights Weaknesses in Western Military Industry During Ukraine Conflict
George Clooney Urges Biden to Withdraw from Presidential Race
Political Shift in the UK: A Detailed Analysis of Labour's Victory and Future Prospects
Viktor Orbán's Peace Mission: A Diplomatic Controversy in the EU
India Advocates Peace and Prosperity: PM Modi's Speech in Austria
New UK PM Keir Starmer Reaffirms Strong Support for Ukraine at NATO Summit
Spain PM Pedro Sanchez Denounces Double Standards on Gaza at NATO Summit
UK Police Arrest Suspect in Crossbow Attack After Three Women Killed
Sunita Williams Safe on ISS, to Address Earth on July 10
Biden Affirms Commitment To Presidential Race
France Faces Political Turmoil and Airport Strikes Ahead of Paris Olympics 2024
Putin Hosts PM Modi for a Private Meeting
TSMC: The Taiwanese Chip Giant Valued Over $1 Trillion
Boeing Pleads Guilty Over 737 MAX Crashes
×