London Daily

Focus on the big picture.
Sunday, Jun 01, 2025

Gambling firms fined £7.1m for failing to protect customers

Gambling firms fined £7.1m for failing to protect customers

The regulator says the firms, owned by the same company, failed to meet their obligations on preventing harm to customers through lax controls.
Two online gambling brands have been fined a total of £7.1m by the industry regulator - the latest to be penalised for failing to protect customers from problem gambling risks.

The Gambling Commission said 32 Red Limited, which runs 32red.com, would pay £4.2m and Platinum Gaming Limited, which runs unibet.co.uk, £2.9m.

Both are owned by Kindred Group.

The watchdog said 32Red's social responsibility failures included failing to identify customers at risk of harm based on their session times, and not having effective enough controls to identify and protect potential problem gamblers.

One customer, the commission said, was allowed to deposit £43,000 and lose £36,000 within seven days.

In the case of Platinum Gaming, some self-excluded or blocked customers were able to register on its site after being blocked or self-excluded on the 32Red platform.

The commission said Platinum also failed to identify and interact with customers who may have been experiencing harm.

The penalties are the latest to be imposed by the regulator as it seeks to protect consumers from the perils of problem gambling.

In January, In Touch Games was handed a £6.1m penalty - its third similar fine - for "social responsibility and money laundering failings".

Gambling Commission executive director Kay Roberts said of the behaviour at 32 Red and Platinum: "These failures highlight clearly that both operators failed to interact with customers in a way which minimises the risk of them experiencing harms associated with gambling.

"Our investigations also showed that policies and procedures were overlooked, both around customer accounts and anti-money laundering practices.

"Ultimately, it is an example which all gambling operators should take notice of to ensure they protect customers at all times."

Kindred Group said in a statement that it had hired extra staff in a bid to bolster its controls and build on the work that it had done, since the investigation, to ensure compliance.

Henrik Tjärnström, its chief executive, said: "While we accept the outcome, and the acknowledgment that we have already taken significant steps to strengthen our processes, we also recognise that we need to work even harder to ensure a safe and compliant business.

"We appreciate the commission's clear recognition that our operations are in an improving position and that we remain fit to hold an operating licence.

"Our commitment to reducing gambling harm across our platforms is a key part of our Journey towards Zero ambition - and we are redoubling our efforts to ensure we continue that progress."
Newsletter

Related Articles

0:00
0:00
Close
Hegseth Warns of Potential Chinese Military Action Against Taiwan
OPEC+ Agrees to Increase Oil Output for Third Consecutive Month
Jamie Dimon Warns U.S. Bond Market Faces Pressure from Rising Debt
Turkey Detains Istanbul Officials Amid Anti-Corruption Crackdown
Taylor Swift Gains Ownership of Her First Six Albums
Bangkok Ranked World's Top City for Remote Work in 2025
Satirical Sketch Sparks Political Spouse Feud in South Korea
Indonesia Quarry Collapse Leaves Multiple Dead and Missing
South Korean Election Video Pulled Amid Misogyny Outcry
Asian Economies Shift Away from US Dollar Amid Trade Tensions
Netflix Investigates Allegations of On-Set Mistreatment in K-Drama Production
US Defence Chief Reaffirms Strong Ties with Singapore Amid Regional Tensions
Vietnam Faces Strategic Dilemma Over China's Mekong River Projects
Malaysia's First AI Preacher Sparks Debate on Islamic Principles
White House Press Secretary Criticizes Harvard Funding, Advocates for Vocational Training
France to Implement Nationwide Smoking Ban in Outdoor Spaces Frequented by Children
Meta and Anduril Collaborate on AI-Driven Military Augmented Reality Systems
Russia's Fossil Fuel Revenues Approach €900 Billion Since Ukraine Invasion
U.S. Justice Department Reduces American Bar Association's Role in Judicial Nominations
U.S. Department of Energy Unveils 'Doudna' Supercomputer to Advance AI Research
U.S. SEC Dismisses Lawsuit Against Binance Amid Regulatory Shift
Alcohol Industry Faces Increased Scrutiny Amid Health Concerns
Italy Faces Population Decline Amid Youth Emigration
U.S. Goods Imports Plunge Nearly 20% Amid Tariff Disruptions
OpenAI Faces Competition from Cheaper AI Rivals
Foreign Tax Provision in U.S. Budget Bill Alarms Investors
Trump Accuses China of Violating Trade Agreement
Gerry Adams Wins Libel Case Against BBC
Russia Accuses Serbia of Supplying Arms to Ukraine
EU Central Bank Pushes to Replace US Dollar with Euro as World’s Main Currency
Chinese Woman Dies After Being Forced to Visit Bank Despite Critical Illness
President Trump Grants Full Pardons to Reality TV Stars Todd and Julie Chrisley
Texas Enacts App Store Accountability Act Mandating Age Verification
U.S. Health Secretary Ends Select COVID-19 Vaccine Recommendations
Vatican Calls for Sustainable Tourism in 2025 Message
Trump Warns Putin Is 'Playing with Fire' Amid Escalating Ukraine Conflict
India and Pakistan Engage Trump-Linked Lobbyists to Influence U.S. Policy
U.S. Halts New Student Visa Interviews Amid Enhanced Security Measures
Trump Administration Cancels $100 Million in Federal Contracts with Harvard
SpaceX Starship Test Flight Ends in Failure, Mars Mission Timeline Uncertain
King Charles Affirms Canadian Sovereignty Amid U.S. Statehood Pressure
Trump Threatens 25% Tariff on iPhones Amid Dispute with Apple CEO
Putin's Helicopter Reportedly Targeted by Ukrainian Drones
Liverpool Car Ramming Incident Leaves Multiple Injured
Australia Faces Immigration Debate Following Labor Party Victory
Iranian Revolutionary Guard Founder Warns Against Trusting Regime in Nuclear Talks
Macron Dismisses Viral Video of Wife's Gesture as Playful Banter
Cleveland Clinic Study Questions Effectiveness of Recent Flu Vaccine
Netanyahu Accuses Starmer of Siding with Hamas
Junior Doctors Threaten Strike Over 4% Pay Offer
×