London Daily

Focus on the big picture.
Friday, Mar 27, 2026

Flight cancellations: what are your rights, from refunds to missed work?

Flight cancellations: what are your rights, from refunds to missed work?

Your rights if you are one of the thousands of people caught up in recent travel chaos

Thousands of Britons are stuck abroad after about 200 flights were cancelled over the weekend, including 80 by easyJet on Sunday. But what are your rights if you are one of those affected?

What if I have to stay the night?


If your return journey is cancelled you should contact the airline to find the next available flight. You have the right to choose between being refunded or rerouted on a new flight, either with the same airline or a different carrier.

The airline is supposed to give you the chance to fly home on the same day, but if the departure is on a later date the carrier should help you find accommodation and cover the cost. It should also pay for expenses such as food, drinks and hotel transfers.

Am I entitled to any other compensation?


You can claim compensation if the flight was cancelled fewer than 14 days before departure. How much depends on the type of flight, on whether you take a refund or have the airline arrange a return trip, and on how much later your new departure and arrival are than your original plan.

You can get up to £220 for flights of less than 1,500km, up to £350 for journeys between 1,500km and 3,500km and a maximum of £520 for long-haul flights above 3,500km, according to Citizens Advice. Contact your airline for the full rules and to make a claim.

Jan-Frederik Arnold, the chief executive of Flightright, said: “You are entitled to compensation independently of the refund and hotel and dinner and so on. Airlines sometimes try to only accept one or the other because consumers don’t know their rights.”

If you are forced to buy a new flight with a rival carrier, you can claim the cost of the replacement ticket. If your original flight was more expensive, however, you would be better off requesting a full refund.

What if the airline doesn’t offer to pay?


If there is nobody to discuss compensation with – for example, if there is no one at the desk at the airport – you can make a claim later. Keep receipts for all the extra expenses you incur, including accommodation, food, drink and hotel transfers.

According to the Civil Aviation Authority, airlines are unlikely to reimburse you for luxury hotels or alcohol, so keep your spending to a reasonable limit.

What if my flight was part of a package holiday?


In this case, your accommodation, food and transfer costs should be covered by the tour operator rather than the airline. Get in touch with the company as soon as possible. If you can’t contact them you should keep a record of additional costs to claim a refund.

What if I’m due to return to work?


Let your employer know as soon as possible if flight cancellations mean you will be unable to make it to your next shift. You may be able to take an extra day of annual leave or work remotely to avoid missing out on pay.

Shazia Shah, an employment lawyer at Irwin Mitchell, says: “Those that have access to the work systems might be able to work from abroad but care is required to ensure no rules are breached, for example, in terms of tax or social security.

“Another option is to negotiate a compromise such as unpaid leave, or asking to make up the time later in order to not lose any pay.”

Newsletter

Related Articles

0:00
0:00
Close
Jaguar Land Rover Halts Production at UK Plant Amid Supplier Disruption
UK Police Reverse Position, Confirm Arrests Will Resume for Palestine Action Protests
UK Small Businesses Face Europe’s Steepest Cost Pressures, New Survey Reveals
US Envoy Urges UK to Proceed with King’s Visit Amid Diplomatic Sensitivities
FTSE 100 Drops Over One Percent as Middle East Tensions Weigh on Markets
UK CO2 Plant Set to Reopen as Authorities Move to Safeguard Supplies Amid Middle East Tensions
Trump Urges Stronger Defence Investment as He Questions Allied Naval Capabilities
New COVID Variant Detected in UK Raises Concerns Over Vaccine Effectiveness
FTSE Russell Moves to Standardise Free-Float Rules for UK and International Listings
HBO Max Launches in UK and Ireland, Marking Major Step in Global Streaming Expansion
UK Signals Readiness to Seize Russian ‘Shadow Fleet’ Vessels in Escalation of Sanctions Enforcement
Escalating Middle East Conflict Seen as Major Threat to UK Economic Stability
Early Challenges Mark Prince Harry and Meghan’s Australia Visit
UK Government Rejects Cover-Up Claims After Theft of Former PM Aide’s Phone
Cyprus Opens Strategic Talks with UK Over Sovereign Base Areas
UK Faces Risk of Sharp Inflation Surge Despite Stable Pre-Crisis Figures
UK Police Arrest Two Over Suspected Antisemitic Arson as Iran Link Investigated
UK Inflation Holds at Three Percent Ahead of Oil Price Shock from Iran Conflict
UK Fuel Prices Face Upward Pressure as Global Oil Trends Raise Cost Outlook
Girlguiding UK Sets September Deadline for Membership Policy Change Affecting Trans Participants
Germany and UK Accelerate Wind Power Expansion to Strengthen Energy Security
UK Moves to Ban Cryptocurrency Donations to Political Parties Over Foreign Influence Concerns
UK and Turkey Finalise Major Air Defence Agreement Worth Billions
Apple Introduces Mandatory Age Verification for iPhone Users in the UK
Diverging Views Emerge Over Meghan Markle’s Planned Australia Appearance
Trump Signals Frustration with UK Leadership Amid Diverging Approaches to Iran Conflict
UK Government Takes Control of Hunterston B as Landmark Nuclear Decommissioning Begins
UK Public Inflation Expectations Jump Sharply in March, Raising Pressure on Bank of England
UK Ministers Warn Expanded North Sea Drilling Would Deepen Exposure to Global Energy Volatility
Delayed UK Defence Investment Plan Leaves Suppliers Under Severe Financial Strain
Can Iran Strike the UK? Assessing the Real Military Threat as Conflict Escalates
Sanctioned Iranian Banker Linked to Luxury Marbella Villa Through UK Corporate Structure
Casey Bloys Navigates HBO Max UK Launch, Paramount Integration and Industry Buzz Over Netflix Meeting
Iran Conflict Sparks Sharp Turbulence in UK Mortgage Market, Reaching Pandemic-Era Disruption Levels
Major Donor Urges University of Kentucky to Reconsider Mitch Barnhart’s Post-Retirement Role
United Kingdom Moves to Lead International Effort to Reopen Strait of Hormuz
UK Police Investigate Targeted Attack on Jewish Ambulance Vehicles
UK Police Investigate Targeted Attack on Jewish Ambulance Vehicles
Senior UK Advocate Criticises Barnhart Retirement Appointment, Calls for Reconsideration
UK Finds No Evidence of Direct Iranian Threat to Britain, Says Prime Minister Starmer
Assessing Iran’s Strike Capability and the UK’s Readiness Amid Rising Tensions
NATO Unable to Confirm Iran’s Role in Strike on UK-US Base as Tehran Denies Involvement
University of Kentucky’s Youling Xiong Receives SEC Faculty Achievement Award for 2026
Trump Highlights Satirical Portrayal of UK Leadership Amid Talks with Prime Minister Starmer on Iran Conflict
Trump Highlights Satirical Portrayal of UK Leadership Amid Talks with Prime Minister Starmer on Iran Conflict
UK Fuel Prices Surge Toward Crisis Levels as Experts Warn of Further Sharp Increases
UK Fuel Prices Surge Toward Crisis Levels as Experts Warn of Further Sharp Increases
Duchess of Sussex Secures ‘As Ever’ Trademark Rights in Australia Ahead of High-Profile Visit
UK Reaffirms Security as Officials Reject Claims of Immediate Iranian Missile Threat
Rising Middle East Tensions Spark ‘Trumpflation’ Debate Over Impact on UK Households
×