London Daily

Focus on the big picture.
Thursday, Nov 05, 2026

Covid hotel quarantine booking site taken down

Covid hotel quarantine booking site taken down

A new booking system for England's hotel quarantine scheme was taken offline minutes after it launched.

The portal, set up as part of efforts to control new Covid variants entering the country, is "undergoing work to correct a minor technical issue".

The Department of Health said the portal would be open "well before" the scheme comes into effect on Monday.

Officials are expecting to have the website back up and running by 10:00 GMT on Friday, the BBC has been told.

The requirement to quarantine in a hotel applies to British and Irish citizens, and UK residents arriving in England from 33 countries from Monday and will cost £1,750 for an individual booking.

The so-called "red list" countries - including Portugal, Brazil and South Africa - are deemed high risk due to emerging new virus variants.

In Scotland, residents arriving from any country by air will have to isolate in hotels.

Scottish First Minister Nicola Sturgeon wants the UK to follow Scotland and extend the rules to cover all international travellers, saying the borders will be "too leaky" otherwise.

The website had been accessible for some users intermittently since it was launched just after 13:00 GMT. The most recent holding message promised the site would be "back soon" and apologised for the inconvenience as it carried out "maintenance".

Labour's shadow home secretary Nick Thomas-Symonds said ministers "must act to fix this urgently".

"It is extremely worrying that even the limited hotel quarantine booking system is showing signs of failing from the outset," he said.

A Department of Health spokesman said: "Rooms are available from Monday 15 February and the portal will be open well before the go live date."

Around 1,300 people a week are arriving into the UK from those countries at the moment, Transport Secretary Grant Shapps has said.

The Department of Health has arranged for about 4,700 rooms across 16 hotels to be available for the new quarantine system. Travellers have to book a place in quarantine - which lasts 10 days - before arriving in the UK.

International travel is currently banned, other than for a small number of permitted reasons, including for essential work, medical appointments and education. Holidays are not allowed.

The cost of the hotel quarantine packages is £1,750 per adult for 11 nights, which includes transport and testing.

For extra adults or a child over 12 the cost is £650, and for a child aged five to 12 it is £325.

In Scotland, the cost is the same for one adult - £1,750 - but the government is still working through the costs for extra travellers. The Scottish government is also launching a fund for people who cannot afford the charge.

Airlines and travel companies will be legally required to make sure travellers have signed up for the new measures before they depart, with fines for companies and passengers if they fail to comply, he said.

Failing to quarantine in a designated hotel when required will carry a fine of between £5,000 and £10,000.

Giving false travel history information on the mandatory passenger locator form filled in by travellers when they arrive in the UK will attract a maximum sentence of 10 years in prison.

All arrivals from countries not on the "red list" must see out a 10-day quarantine at home, but will be required to pay £210 for two additional private virus tests, booked prior to arrival.

It came as Health Secretary Matt Hancock said it was "too early" to know whether summer holidays can go ahead this year.

Mr Hancock said there was still "a lot of uncertainty" but ministers were doing everything possible to make sure people could have a holiday this year.

He told the BBC he had booked his own summer break in Cornwall "months ago".


Sir Keir urged the government to "get rid of the mixed messages" about whether people should book holidays for later in the year.

Downing Street said Prime Minister Boris Johnson would unveil a roadmap for easing restrictions - potentially including travel - in the week beginning 22 February.

Newsletter

Related Articles

0:00
0:00
Close
United Kingdom and Caribbean Nations Agree to Establish Formal Diplomatic Dialogue Following Reparations Discussions
Cambridge University Appoints Senior Barrister to Lead Independent Review into Death of Academic Jason Arday
Historic Hastings Castle and Kent Dickens Chalet Added to National Heritage at Risk Register Amid Deterioration Concerns
Incoming British Ambassador to Japan Calls for Deepened Bilateral Cooperation on Artificial Intelligence and Semiconductors
Milburn Review Urges Employment Revolution to Unlock Workforce Opportunities for Young Disabled Britons
British Healthcare Worker Evacuated from Democratic Republic of Congo to United Kingdom Following Ebola Exposure
United Nations Refugee Agency Criticises Government Proposal for Thirty-Year Earned Settlement Pathways for Asylum Seekers
Parliamentary Inquiry Warns United Kingdom Remains Exposed to Chinese Critical Mineral Dependencies
Bank of England Prepares Interest Rate Decision as Inflation Pressures Prompt Expectation of Four Percent Benchmark
Department for Business and Trade Overhauls Protection Standards for Digital Animation and Moving Image Files
Intellectual Property Office Introduces Thirty-Month Grace Period for International Product Launches
Intellectual Property Office Targets Anti-Competitive Filings With New Powers to Verify Novelty Before Registration
Creative Industries Minister Ian Murray Praises Regulatory Reforms to Safeguard Small Businesses and Micro-Enterprises
Government Unveils Major Design Framework Overhaul to Protect British Creators and Boost Economy
Global Asset Management Reports Surge in British Dividend Payouts Driven by Strong Financial and Mining Sectors
HM Treasury Confirms Strongest Group of Seven Growth Figures as Fiscal Consolidation Plans Progress
Department for Energy Security and Net Zero Approves Construction of New North Sea Offshore Wind Hub
Northern Ireland Executive Finalizes Public Sector Pay Agreements Following Months of Inter-Agency Negotiations
Welsh First Minister Eluned Morgan Secures Cross-Party Support for Regional Clean Energy Infrastructure Bill
Competition and Markets Authority Launches Formal Investigation Into Dominant Artificial Intelligence Cloud Partnerships
United Kingdom Foreign Secretary David Lammy Concludes High-Level Diplomatic Mission to Washington and Ottawa
Scottish Government Announces Emergency Housing Investment Package to Address Escalating Urban Homelessness
Chancellor Rachel Reeves Finalizes Corporate Tax Adjustments Ahead of Upcoming Business Investment Summit
National Health Service England Unveils Emergency Winter Resilience Plan to Combat Projected A&E Overcrowding
Bank of England Monetary Policy Committee Votes to Hold Base Interest Rate Steady at Four Point Seven5 Per Cent
UK Gross Domestic Product Expands by Zero Point Four Per Cent in Third Quarter Driven by Resilient Services Growth
Northern Ireland Executive Agrees on Multi-Year Public Sector Pay Restructuring Framework at Stormont
Department for Transport Confirms Acceleration of Electric Vehicle Charging Infrastructure Rollout Along Strategic Motorways
Welsh Government Announces Emergency Funding Package to Support Agricultural Sector Facing Severe Weather Impacts
High Court Rules in Favor of Environmental Coalition Over Government Carbon Reduction Plan Deficiencies
Office for National Statistics Reports Stable Retail Sales Growth Supported by Strong Digital Commerce Volumes
Scottish First Minister John Swinney Secures Cross-Party Support for Renewable Energy Export Expansion
National Health Service Digital Reports Major Breakthrough in Reducing Elective Waiting Lists Across England
Chancellor Rachel Reeves Outlines Infrastructure Spending Reforms to Boost Regional Economic Growth Across Northern England
Bank of England Holds Baseline Interest Rate at Five Percent Amid Persistent Core Inflation Pressures
House of Lords Advances Representation of the People Bill to Modernize Electoral Law Ahead of General Election
Financial Markets and Private Equity Assess Tax and Corporate Realignment Following Recent Chancellor Budget Adjustments
Justice Committee Warns Legal Aid Is a Service in Managed Decline Due to Inadequate Government Funding Responses
Royal Navy Intercepts Russian Intelligence Vessel and Warships Across Intensive North Sea Operations
Business and Trade Committee Slams Government Policy on China as Fragmented and Lacking Strategic Direction
Home Secretary Shabana Mahmood Softens Immigration Plans Following Intensive Cabinet Backlash Over Settlement Timelines
Automotive Industry Data Reveals Continued Acceleration in Battery Electric Vehicle Registrations Across British Dealerships
High Court of England and Wales Rules on Landmark Legal Challenge Regarding Local Government Housing Mandates
Department for Energy Security and Net Zero Approves Expanded Offshore Wind Infrastructure Along Scottish Coastline
Competition and Markets Authority Launches Broad Investigation Into Artificial Intelligence Infrastructure and Cloud Partnerships
United Kingdom and European Union Launch High-Level Preparations for Bilateral Defense and Security Summit in Brussels
National Health Service England Unveils Emergency Workforce Reforms to Alleviate Winter Accident and Emergency Pressures
Chancellor Rachel Reeves Finalizes Autumn Budget Adjustments to Meet Fiscal Rules and Fund Public Services
Bank of England Prepares for Interest Rate Decision Amid Rising Bond Yields and Inflationary Pressures
House of Lords Begins Detailed Legislative Scrutiny of Representation of the People Bill and Cyber Security Laws
×