London Daily

Focus on the big picture.
Thursday, Sep 24, 2026

Covid hotel quarantine booking site taken down

Covid hotel quarantine booking site taken down

A new booking system for England's hotel quarantine scheme was taken offline minutes after it launched.

The portal, set up as part of efforts to control new Covid variants entering the country, is "undergoing work to correct a minor technical issue".

The Department of Health said the portal would be open "well before" the scheme comes into effect on Monday.

Officials are expecting to have the website back up and running by 10:00 GMT on Friday, the BBC has been told.

The requirement to quarantine in a hotel applies to British and Irish citizens, and UK residents arriving in England from 33 countries from Monday and will cost £1,750 for an individual booking.

The so-called "red list" countries - including Portugal, Brazil and South Africa - are deemed high risk due to emerging new virus variants.

In Scotland, residents arriving from any country by air will have to isolate in hotels.

Scottish First Minister Nicola Sturgeon wants the UK to follow Scotland and extend the rules to cover all international travellers, saying the borders will be "too leaky" otherwise.

The website had been accessible for some users intermittently since it was launched just after 13:00 GMT. The most recent holding message promised the site would be "back soon" and apologised for the inconvenience as it carried out "maintenance".

Labour's shadow home secretary Nick Thomas-Symonds said ministers "must act to fix this urgently".

"It is extremely worrying that even the limited hotel quarantine booking system is showing signs of failing from the outset," he said.

A Department of Health spokesman said: "Rooms are available from Monday 15 February and the portal will be open well before the go live date."

Around 1,300 people a week are arriving into the UK from those countries at the moment, Transport Secretary Grant Shapps has said.

The Department of Health has arranged for about 4,700 rooms across 16 hotels to be available for the new quarantine system. Travellers have to book a place in quarantine - which lasts 10 days - before arriving in the UK.

International travel is currently banned, other than for a small number of permitted reasons, including for essential work, medical appointments and education. Holidays are not allowed.

The cost of the hotel quarantine packages is £1,750 per adult for 11 nights, which includes transport and testing.

For extra adults or a child over 12 the cost is £650, and for a child aged five to 12 it is £325.

In Scotland, the cost is the same for one adult - £1,750 - but the government is still working through the costs for extra travellers. The Scottish government is also launching a fund for people who cannot afford the charge.

Airlines and travel companies will be legally required to make sure travellers have signed up for the new measures before they depart, with fines for companies and passengers if they fail to comply, he said.

Failing to quarantine in a designated hotel when required will carry a fine of between £5,000 and £10,000.

Giving false travel history information on the mandatory passenger locator form filled in by travellers when they arrive in the UK will attract a maximum sentence of 10 years in prison.

All arrivals from countries not on the "red list" must see out a 10-day quarantine at home, but will be required to pay £210 for two additional private virus tests, booked prior to arrival.

It came as Health Secretary Matt Hancock said it was "too early" to know whether summer holidays can go ahead this year.

Mr Hancock said there was still "a lot of uncertainty" but ministers were doing everything possible to make sure people could have a holiday this year.

He told the BBC he had booked his own summer break in Cornwall "months ago".


Sir Keir urged the government to "get rid of the mixed messages" about whether people should book holidays for later in the year.

Downing Street said Prime Minister Boris Johnson would unveil a roadmap for easing restrictions - potentially including travel - in the week beginning 22 February.

Newsletter

Related Articles

0:00
0:00
Close
Royal Navy Commandos Complete Maritime Operations Training With US Navy SEALs
Vistry Profit Warning Adds to Concerns Over UK Housebuilding Conditions
UK Commits £343 Million to Major Expansion of Community Mental Health Services
Five Eyes Partners Back UK-Led Campaign Against Global Fraud Networks
UK Businesses Gain Full Access to £13 Trillion CPTPP Trading Bloc
UK Allocates Nearly £10 Billion for Council, Social and Affordable Housing
Chancellor John Healey Unveils Deregulation Drive to Accelerate UK Investment and Growth
Prime Minister Andy Burnham Sets Out Post-Brexit Foreign Policy Vision at United Nations
UK Reassesses Chagos Arrangements as Burnham Seeks New Path on Diego Garcia
Key Trends to Watch
Government’s “Buy British” Procurement Push Targets More Domestic Jobs and Industrial Capacity
Scotland Launches Four-Year Flood Resilience Programme With New Community Funding
Low-Income Renters Face Record Gap Between Housing Support and Private Rents
UK and US Test Torpedo Launch From British Undersea Drone in Defence Technology Milestone
Britain Pushes Artificial Intelligence Security Onto United Nations Security Council Agenda
Treasury Committee Defends Office for Budget Responsibility Independence Amid Fiscal Pressure
Scotland Records Eleven Per Cent Rise in Drug-Use Deaths as Cocaine and Nitazenes Drive Concern
Welsh Government Sets Four-Year Programme Around Health, Living Costs, Jobs and Housing
Study Finds Most People With High Blood Pressure in England Remain Undiagnosed
Britain Plans First National Workplace Health System to Tackle Economic Inactivity
England to Introduce Vocational GCSEs in Major Secondary Education Reform
UK Elevates Climate and Nature Risks to National Security Priority
Andy Burnham and Donald Trump Put Trade at Centre of First Major Bilateral Meeting
Andy Burnham and Ursula von der Leyen Push Ahead With Closer UK-European Union Economic Ties
UK Government Borrowing Jumps to Eighteen Point Three Billion Pounds Ahead of October Budget
Piddington Residents Back Symbolic Independence Vote Over Asylum Accommodation Plan
Reform UK Names Helen Jenner as New Leader in Wales
England Expands Devolution of Transport, Skills and Economic Development Powers
Liberal Democrats Call for Temporary Fuel Duty Cut to Ease Cost-of-Living Pressure
UK Farmers Warn Drought Has Caused Crop Failures and Reduced Harvests
UK Fixed Mortgage Rates Approach 6% as Lenders Raise Borrowing Costs
YouGov Poll Puts Labour at 23% With Conservatives and Reform UK on 21%
Badenoch Presses Burnham to Increase Defence Spending and Cut Welfare Costs
UK Military Figures Warn of Growing Threats to Undersea Infrastructure and National Readiness
BP Moves Ahead With Sale of UK North Sea Oil and Gas Business
UK and ASEAN Endorse New Framework for Trade and Economic Cooperation
UK Consumer Confidence Falls to Three-Year Low as Borrowing Costs and Job Concerns Rise
UK Inflation Rises to 3.1% as Motor Fuel Costs Push Prices Higher
Bank of England Sets Multi-Year Plan to Wind Down Quantitative Easing Holdings
UK Borrowing Rises to £18.3 Billion in August Ahead of October Budget
Michelin Guide Faces Industry Questions Over Restaurant Inspection Coverage
English Woodlands Face Renewed Weather Stress From Dry Conditions and Strong Winds
Research Finds Extensive Alcohol, Gambling and Unhealthy Food Branding During 2026 World Cup
Five Charged After Newborn Baby Dies From Stab Wounds in Sheffield
BT Could Reap £2 Billion From Recycling Copper as Full-Fibre Network Expands
FCA Urges Young Adults to Trace £1.5 Billion in Unclaimed Child Trust Funds
Reform UK Names Helen Jenner as New Leader in Wales After Dan Thomas Steps Down
Resolution Foundation Calls for Broad-Based Tax Rises to Fund Higher UK Defence Spending
Ed Davey Calls for Global Treaty to Halt Development of Super-Intelligent AI
Scotland Consults on Legal Price Caps for Essential Foods
×