London Daily

Focus on the big picture.
Sunday, Jun 21, 2026

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

From Tuesday all arrivals into Britain will have to take costly day two PCR tests and remain self-isolating until they receive a negative result.

EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant.

From 4am on Tuesday all arrivals into the UK will have to take a costly PCR test on day two - with the cheaper lateral flow tests no longer valid - and self-isolate until they receive a negative test result.

The Scottish and Welsh governments have called for the rules to be tightened further.

Easyjet said its policies on allowing customers to change flight plans had been extended from the end of this year into 2022.

TUI said customers due to travel up to 19 December could amend their holiday free of charge


It will mean that until 31 March, bookings can be changed for free up to two hours before departure.

A separate "travel restriction protection" policy allowing a refund where a holiday is affected by a lockdown travel ban or hotel quarantine is being extended to the end of December 2022.

Meanwhile customers with package trips booked through its easyJet holidays business have until midnight on Tuesday to cancel online for credit if they wish so they can make an immediate rebooking "to give customers greater flexibility about their travel plans given the uncertainty".

TUI said that any customers due to travel up to and including 19 December could amend their holiday free of charge but said it was not able to offer refund credit notes.

A spokesperson for British Airways said its "book with confidence" policy, available since the start of the pandemic and allowing fee-free changes to flights up to the end of August, continued to apply.

Passengers whose flights are cancelled are entitled to full refunds.

UK visitors to Switzerland are subject to a 10-day quarantine


A spokesperson for Thomas Cook said it was "working with customers due to travel in the coming weeks to understand what they'd like to do".

"Many are keen to go ahead and will do the PCR tests on return, others are looking to move the holiday further out," the spokesperson added.

Thomas Cook passengers booked to go to Switzerland - which is imposing a 10-day quarantine on UK visitors effectively wiping out many breaks - will be offered a full refund or switch to a later date.

The introduction of the compulsory PCR tests has been described as a "huge blow" to the travel industry as it struggles to get back on its feet after more than a year and a half of restrictions.

Matthew Fell, the CBI's chief policy director, said: "For sectors like international travel, which have operated under the longest restrictions, the reintroduction of PCR testing will come as a blow just as bookings return.

"If further restrictions are needed, limiting firms' ability to trade their way to recovery, government will need to consider further support."

Newsletter

Related Articles

0:00
0:00
Close
UK Government Tightens Procurement Rules to Prioritise National Security and Supply Chain Resilience
National Drought Group Reviews Water Supply Risks After Dry Spring and Ongoing Heatwave
Andy Burnham Faces Leadership Speculation After Weak Local Election Results for Labour
Charity Commission Appoints Interim Managers to Barnabas Aid Amid Financial Investigation
Government Awards £27 Million Leonardo UK Contract to Maintain Military Aircraft Fleet
Environment Agency Suspends Chichester Waste Site Permit Over Fire and Pollution Risks
Border Force Seizes Record Cannabis Shipment in Major UK Criminal Network Disruption
Lloyds Banking Group to Hire 300 Artificial Intelligence Specialists in Digital Expansion Push
UK Government Introduces Alcohol Monitoring Tags for 7,000 Offenders Ahead of Summer Sporting Season
Resident Doctors in England Prepare Vote on Government Pay and Working Conditions Offer
Police Scotland Investigates Suspected Anti-Muslim Attacks in Edinburgh Following Arrest
Met Office Issues Rare Amber Extreme Heat Warning Across Southern and Eastern England
UK Government Unveils Digital Homebuying Reforms to Cut Costs and Speed Up Property Transactions
Train Driver Dies and 89 Injured in Rail Collision Near Bedford as Safety Investigation Begins
Long-Term Economic and Political Effects of Brexit Continue to Shape UK Policymaking
Digital Disinformation Emerges as a Growing National Security Challenge in the United Kingdom
Britain's Dependence on Global Energy Routes Drives Push for More Resilient Supply Chains
Rising Energy Costs Continue to Threaten Britain's Cost-of-Living Recovery
Concerns Grow Over Far-Right Organizing and AI-Driven Online Radicalization in Britain
UK-Led Global Partnerships Conference Calls for Reform of International Development Finance
Middle East Tensions Continue to Weigh on UK Business Confidence
Reports of Middle East Peace Deal Ease Pressure on UK Energy Prices
UK Warns Middle East Conflict Could Worsen Global Food Insecurity
UK Economy Loses Momentum After Strong Start to 2026
Bank of England Holds Interest Rates at 3.75% Despite Easing Inflation
Brexit's Legacy Remains Deeply Divisive Ten Years After the UK Voted to Leave the European Union
International Anti-War Conference Opens in London as Debate Over European Rearmament Intensifies
UK Health Authorities Introduce Drug Price Concessions Amid Record NHS Medicine Shortages
Sir David Attenborough Supports Sherwood Forest Conservation Efforts After Loss of Major Oak
Aardman Animations Marks 50 Years With Major Exhibition in Bristol
Drax Cleared After Investigation Into Wood Pellet Sourcing Practices
Jaguar Land Rover Shifts Toward Hybrid Vehicle Production for US Export Strategy
UK Police Arrest Liberal Democrat MP Cameron Thomas on Suspicion of Assault
Health Concerns Grow Over Elevated Kidney Cancer Rates Near Lancashire PFAS Factory
Royal Navy F-35 Jets Conduct First NATO Air Warfare Exercise from Finnish Airspace
UK NHS Issues Price Concessions for Medicines Amid Severe Drug Shortages
Heathrow Third Runway Project Faces Sharp Downward Revision in Expected Economic Benefits
Amber Heat Warning Issued Across Parts of England and Wales as Temperatures Rise
Train Collision Near Bedford Disrupts UK Rail Network and Leaves Multiple Injured
Bank of England Data Suggests Brexit Has Reduced UK Economic Output by Around Six Percent
UK Borrowing Costs Hold Near 4.8 Percent as Political Uncertainty Fuels Market Pressure
Andy Burnham Emerges as Front-Runner to Succeed Keir Starmer After Landslide Makerfield Victory
Prime Minister Keir Starmer Faces Mounting Pressure to Resign After Labour By-Election Defeat in Makerfield
Payment Fraud Losses Reach £1.28 Billion and Raise National Security Concerns
Lending to Small Businesses Climbs to Highest Level Since Late 2024
Middle East Conflict Clouds UK Economic Recovery Despite Strong First-Quarter Growth
Bank of England Moves to Simplify Capital Rules for Smaller Lenders
UK Government Fast-Tracks National Security and Cyber Resilience Legislation
Ofcom Investigates Telegram Over Alleged Role in Organising Arson Attacks
MPs Press Fujitsu to Speed Compensation for Post Office Horizon Victims
×