London Daily

Focus on the big picture.
Tuesday, Dec 02, 2025

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

From Tuesday all arrivals into Britain will have to take costly day two PCR tests and remain self-isolating until they receive a negative result.

EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant.

From 4am on Tuesday all arrivals into the UK will have to take a costly PCR test on day two - with the cheaper lateral flow tests no longer valid - and self-isolate until they receive a negative test result.

The Scottish and Welsh governments have called for the rules to be tightened further.

Easyjet said its policies on allowing customers to change flight plans had been extended from the end of this year into 2022.

TUI said customers due to travel up to 19 December could amend their holiday free of charge


It will mean that until 31 March, bookings can be changed for free up to two hours before departure.

A separate "travel restriction protection" policy allowing a refund where a holiday is affected by a lockdown travel ban or hotel quarantine is being extended to the end of December 2022.

Meanwhile customers with package trips booked through its easyJet holidays business have until midnight on Tuesday to cancel online for credit if they wish so they can make an immediate rebooking "to give customers greater flexibility about their travel plans given the uncertainty".

TUI said that any customers due to travel up to and including 19 December could amend their holiday free of charge but said it was not able to offer refund credit notes.

A spokesperson for British Airways said its "book with confidence" policy, available since the start of the pandemic and allowing fee-free changes to flights up to the end of August, continued to apply.

Passengers whose flights are cancelled are entitled to full refunds.

UK visitors to Switzerland are subject to a 10-day quarantine


A spokesperson for Thomas Cook said it was "working with customers due to travel in the coming weeks to understand what they'd like to do".

"Many are keen to go ahead and will do the PCR tests on return, others are looking to move the holiday further out," the spokesperson added.

Thomas Cook passengers booked to go to Switzerland - which is imposing a 10-day quarantine on UK visitors effectively wiping out many breaks - will be offered a full refund or switch to a later date.

The introduction of the compulsory PCR tests has been described as a "huge blow" to the travel industry as it struggles to get back on its feet after more than a year and a half of restrictions.

Matthew Fell, the CBI's chief policy director, said: "For sectors like international travel, which have operated under the longest restrictions, the reintroduction of PCR testing will come as a blow just as bookings return.

"If further restrictions are needed, limiting firms' ability to trade their way to recovery, government will need to consider further support."

Newsletter

Related Articles

0:00
0:00
Close
Head of UK Budget Watchdog Resigns After Premature Leak of Reeves’ Budget Report
Car-sharing giant Zipcar to exit UK market by end of 2025
Reports of Widespread Drone Deployment Raise Privacy and Security Questions in the UK
UK Signals Security Concerns Over China While Pursuing Stronger Trade Links
Google warns of AI “irrationality” just as Gemini 3 launch rattles markets
Top Consultancies Freeze Starting Salaries as AI Threatens ‘Pyramid’ Model
Macron Says Washington Pressuring EU to Delay Enforcement of Digital-Regulation Probes Against Meta, TikTok and X
UK’s DragonFire Laser Downs High-Speed Drones as £316m Deal Speeds Naval Deployment
UK Chancellor Rejects Claims She Misled Public on Fiscal Outlook Ahead of Budget
Starmer Defends Autumn Budget as Finance Chief Faces Accusations of Misleading Public Finances
EU Firms Struggle with 3,000-Hour Paperwork Load — While Automakers Fear De Facto 2030 Petrol Car Ban
White House launches ‘Hall of Shame’ site to publicly condemn media outlets for alleged bias
UK Budget’s New EV Mileage Tax Undercuts Case for Plug-In Hybrids
UK Government Launches National Inquiry into ‘Grooming Gangs’ After US Warning and Rising Public Outcry
Taylor Swift Extends U.K. Chart Reign as ‘The Fate of Ophelia’ Hits Six Weeks at No. 1
250 Still Missing in the Massive Fire, 94 Killed. One Day After the Disaster: Survivor Rescued on the 16th Floor
Trump: National Guard Soldier Who Was Shot in Washington Has Died; Second Soldier Fighting for His Life
UK Chancellor Reeves Defends Tax Rises as Essential to Reduce Child Poverty and Stabilise Public Finances
No Evidence Found for Claim That UK Schools Are Shifting to Teaching American English
European Powers Urge Israel to Halt West Bank Settler Violence Amid Surge in Attacks
"I Would Have Given Her a Kidney": She Lent Bezos’s Ex-Wife $1,000 — and Received Millions in Return
European States Approve First-ever Military-Grade Surveillance Network via ESA
UK to Slash Key Pension Tax Perk, Targeting High Earners Under New Budget
UK Government Announces £150 Annual Cut to Household Energy Bills Through Levy Reforms
UK Court Hears Challenge to Ban on Palestine Action as Critics Decry Heavy-Handed Measures
Investors Rush Into UK Gilts and Sterling After Budget Eases Fiscal Concerns
UK to Raise Online Betting Taxes by £1.1 Billion Under New Budget — Firms Warn of Fallout
Lamine Yamal? The ‘Heir to Messi’ Lost to Barcelona — and the Kingdom Is in a Frenzy
Warner Music Group Drops Suit Against Suno, Launches Licensed AI-Music Deal
HP to Cut up to 6,000 Jobs Globally as It Ramps Up AI Integration
MediaWorld Sold iPad Air for €15 — Then Asked Customers to Return Them or Pay More
UK Prime Minister Sir Keir Starmer Promises ‘Full-Time’ Education for All Children as School Attendance Slips
UK Extends Sugar Tax to Sweetened Milkshakes and Lattes in 2028 Health Push
UK Government Backs £49 Billion Plan for Heathrow Third Runway and Expansion
UK Gambling Firms Report £1bn Surge in Annual Profits as Pressure Mounts for Higher Betting Taxes
UK Shares Advance Ahead of Budget as Financials and Consumer Staples Lead Gains
Domino’s UK CEO Andrew Rennie Steps Down Amid Strategic Reset
UK Economy Stalls as Reeves Faces First Budget Test
UK Economy’s Weak Start Adds Pressure on Prime Minister Starmer
UK Government Acknowledges Billionaire Exodus Amid Tax Rise Concerns
UK Budget 2025: Markets Brace as Chancellor Faces Fiscal Tightrope
UK Unveils Strategic Plan to Secure Critical Mineral Supply Chains
UK Taskforce Calls for Radical Reset of Nuclear Regulation to Cut Costs and Accelerate Build
UK Government Launches Consultation on Major Overhaul of Settlement Rules
Google Struggles to Meet AI Demand as Infrastructure, Energy and Supply-Chain Gaps Deepen
Car Parts Leader Warns Europe Faces Heavy Job Losses in ‘Darwinian’ Auto Shake-Out
Arsenal Move Six Points Clear After Eze’s Historic Hat-Trick in Derby Rout
Wealthy New Yorkers Weigh Second Homes as the ‘Mamdani Effect’ Ripples Through Luxury Markets
Families Accuse OpenAI of Enabling ‘AI-Driven Delusions’ After Multiple Suicides
UK Unveils Critical-Minerals Strategy to Break China Supply-Chain Grip
×