London Daily

Focus on the big picture.
Saturday, Oct 17, 2026

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

COVID-19: Travel firms update rebooking and refund policies after restrictions tightened

From Tuesday all arrivals into Britain will have to take costly day two PCR tests and remain self-isolating until they receive a negative result.

EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant.

From 4am on Tuesday all arrivals into the UK will have to take a costly PCR test on day two - with the cheaper lateral flow tests no longer valid - and self-isolate until they receive a negative test result.

The Scottish and Welsh governments have called for the rules to be tightened further.

Easyjet said its policies on allowing customers to change flight plans had been extended from the end of this year into 2022.

TUI said customers due to travel up to 19 December could amend their holiday free of charge


It will mean that until 31 March, bookings can be changed for free up to two hours before departure.

A separate "travel restriction protection" policy allowing a refund where a holiday is affected by a lockdown travel ban or hotel quarantine is being extended to the end of December 2022.

Meanwhile customers with package trips booked through its easyJet holidays business have until midnight on Tuesday to cancel online for credit if they wish so they can make an immediate rebooking "to give customers greater flexibility about their travel plans given the uncertainty".

TUI said that any customers due to travel up to and including 19 December could amend their holiday free of charge but said it was not able to offer refund credit notes.

A spokesperson for British Airways said its "book with confidence" policy, available since the start of the pandemic and allowing fee-free changes to flights up to the end of August, continued to apply.

Passengers whose flights are cancelled are entitled to full refunds.

UK visitors to Switzerland are subject to a 10-day quarantine


A spokesperson for Thomas Cook said it was "working with customers due to travel in the coming weeks to understand what they'd like to do".

"Many are keen to go ahead and will do the PCR tests on return, others are looking to move the holiday further out," the spokesperson added.

Thomas Cook passengers booked to go to Switzerland - which is imposing a 10-day quarantine on UK visitors effectively wiping out many breaks - will be offered a full refund or switch to a later date.

The introduction of the compulsory PCR tests has been described as a "huge blow" to the travel industry as it struggles to get back on its feet after more than a year and a half of restrictions.

Matthew Fell, the CBI's chief policy director, said: "For sectors like international travel, which have operated under the longest restrictions, the reintroduction of PCR testing will come as a blow just as bookings return.

"If further restrictions are needed, limiting firms' ability to trade their way to recovery, government will need to consider further support."

Newsletter

Related Articles

0:00
0:00
Close
Russell Brand Trial Begins at Southwark Crown Court
UK Parliament to Debate Climate Risks and Council Tax Following Public Petitions
Department for Transport Demands Safety Audits Following Regional Rail Disruptions
House of Lords Scrutinizes Amendments to Armed Forces Bill
Devolved Administrations in Scotland and Wales Criticize Post-Brexit Funding Framework
Prime Minister Andy Burnham Defends Middle East Military Support Under Parliamentary Scrutiny
NHS Leaders Warn of Severe Pressure on Hospitals from Winter Virus Outbreaks
Retailers and Business Groups Lobby Chancellor for Relief from Rising Employment Taxes
City of London Taskforce Urges Radical Reform to Prevent UK From Becoming "Incubator Nation"
Bank of England Officials Signal Potential November Interest Rate Hike
Institute for Fiscal Studies Warns of £35 Billion Funding Gap in Upcoming Autumn Budget
IMF Upgrades UK Growth Forecast to 1.3% for 2026
Former UUP leader Jeffrey Donaldson sentenced to 15 years in prison for historical child sex offences
UK ministers adopt independent commission blueprint to fast-track AI in the NHS
Labour leadership orders local councillors to end power-sharing deals with Green Party
UK government considers regulatory intervention in proposed Sky and ITV merger
Environment Agency declares severe drought across six English regions as reservoirs hit critical lows
NHS England issues new guidance prohibiting transgender women from female-only wards
Norwegian teenager sentenced to 20 years for part of Iran-backed assassination plot in Britain
UK government threatens complete visa ban on Eritrea over refusal to accept deportees
UK Treasury lobbies UBS to move global headquarters to London amid banking sector tax threats
MI5 Warns of Growing Russian Sabotage and Espionage Threats Across Britain
UK Prime Minister Andy Burnham Plans Brussels Talks to Renegotiate Post-Brexit Trade Deal
MI5 Warns of Rising Russian and Iranian Sabotage Threats to British Military Facilities
UK Prime Minister Andy Burnham Pledges Closer EU Ties as MI5 Reveals Russian Brexit Interference
UK Orders Security Review Following Reported Killing of Former Politician Ann Widdecombe
UK Prime Minister Andy Burnham Meets German Chancellor Merz to Strengthen European Security Ties
Nearly 100,000 NHS Patients Treated in Hospital Corridors as England Braces for Winter Pressures
UK Government Rejects US-Russia Diesel Agreement and Reaffirms Sanctions Against Moscow
UK and Germany Agree to Deepen Security and Economic Cooperation Following Berlin Talks
British Prime Minister Burnham Pledges Closer EU Ties During Visit to Germany
UK Announces New Sanctions on 17 Russia-Linked Entities During Foreign Secretary's Ukraine Visit
UK and Germany Finalize Kensington Treaty to Strengthen Defense and Technology Cooperation
Britain Maintains Diplomatic Mission in East Jerusalem Despite Israeli Closure Deadline
English Councils Push Government to Rethink Proposed Funding Cuts
Scottish Homebuilding Falls to Lowest Level in 11 Years
BBC Chief Matt Brittin Defends Restructuring as Staff Challenge Job Cuts
UK Finance Warns High Energy Costs and Bond Yields Are Complicating Fiscal Outlook
UK Adopts All 44 Recommendations on Regulating AI in Healthcare
Chancellor John Healey Prepares Autumn Budget as Borrowing Costs Strain Public Finances
UK Investigators See Strong Indications of Iranian Link After RAF Fairford Security Operation
Laura Trott Pledges Tighter Controls on Political Activism in UK Classrooms
Welsh Ministers Launch Long-Term Review of North Wales and Anglesey Crossings
Welsh Government Orders 18-Month Study of Road Solutions Around Newport
Reform UK MP Sarah Pochin Faces Scrutiny Over £800,000 Second Home Purchase
British Households Grow More Concerned About Fuel and Energy Prices
NHS Leaders Warn of Rising Winter Pressure on Emergency Departments
Kemi Badenoch Proposes £2.3 Billion Employer National Insurance Cut for Young Workers
Middle East Conflict Could Erase UK Fiscal Headroom, Economists Warn
Manchester City Found Guilty of Multiple Premier League Financial Rule Breaches
×