London Daily

Focus on the big picture.
Wednesday, Sep 23, 2026

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

The sector's calling for the planned end to most restrictions to go ahead on 21 June as businesses struggled through the pandemic.

The hospitality industry is facing a recruitment crisis as it struggles to fill thousands of vacancies.

Venues are finding it difficult to hire front-of-house staff and chefs as they experience a shortage of 188,000 workers, according to research by UK Hospitality.

Bars, pubs, restaurants and cafes have been able to serve customers indoors in England since last week.

But whilst customers have been desperate to dine, the industry has struggled to find people to serve them.

Staff serve at tables inside The Borough pub on St Mary's Street, Cardiff


"Around 80% of members are reporting that they have vacancies at the moment, and some of them are reporting that they are struggling to fill those vacancies," said Kate Nicholls, chief executive of UK Hospitality.

She said uncertainty surrounding restrictions has made the industry less appealing, and is calling on the government to stick to the reopening dates and lift all COVID restrictions by 21 June.

"The government must restore confidence in the hospitality sector so that it is again seen as a stable employer and provider of fulfilling careers," she said.

But COVID restrictions are not the only issue the industry has to contend with, as some businesses are complaining that Brexit has also contributed to staff shortages as EU workers opt to stay in their home countries.

"It's sort of a perfect storm of Brexit, COVID and furlough," said James Chiavarini, who runs Il Portico, an Italian restaurant that has been in the family for 55 years.

He said it has been "lovely" to have customers "flooding back" but said he spends between six to seven hours each day looking for people to hire.

"We are opening up a new restaurant next month and we have about seven vacancies which need filling and we have got about 26 days to fill them all," he said.

"And now there is the added pressure of visas and Brexit and paperwork which still no one really understands."

Many of the overseas workers who returned home at the beginning of the pandemic have not come back, with nearly a fifth of them saying the costs of quarantine upon return was preventing them, according to UK Hospitality.

Because of this, it is asking the government to consider a visa scheme for hospitality workers who do not qualify under the points-based immigration system.

But in the short term, it is asking for help to encourage UK-based workers to join the sector.

Some bars and restaurants are taking matters into their own hands, finding unique ways of getting staff signed up to the books.

Laura Harper-Hinton is a founder of Caravan restaurants and has been paying customers to recommend their friends for work.

"It's a really simple scheme. It's a £100 dining voucher to anyone that recommends a Caravan superstar," said Ms Harper-Hinton

"We have had incredible feedback from it - within 24 hours we had 60 responses."

Laura Harper-Hinton has taken a different approach to recruitment


While the recruitment scheme has been working so far, Ms Harper-Hinton said it is not sustainable.

"Without government intervention, we are not going to see enough people coming back into the sector that we require or need," she said.

The government has said it is doing everything it can to support hospitality to recover following the reopening of indoor venues earlier this month.

In a statement, it said: "Our dedicated Work Coaches are supporting people into work, including in hospitality, and through the Kickstart Scheme we're offering generous incentives to employers to recruit, with hundreds of young people starting work every day."

It also said it has been working with the sector to understand the impact on job shortages as a result of leaving the EU and the pandemic.

Newsletter

Related Articles

0:00
0:00
Close
Piddington Residents Back Symbolic Independence Vote Over Asylum Accommodation Plan
Reform UK Names Helen Jenner as New Leader in Wales
England Expands Devolution of Transport, Skills and Economic Development Powers
Liberal Democrats Call for Temporary Fuel Duty Cut to Ease Cost-of-Living Pressure
UK Farmers Warn Drought Has Caused Crop Failures and Reduced Harvests
UK Fixed Mortgage Rates Approach 6% as Lenders Raise Borrowing Costs
YouGov Poll Puts Labour at 23% With Conservatives and Reform UK on 21%
Badenoch Presses Burnham to Increase Defence Spending and Cut Welfare Costs
UK Military Figures Warn of Growing Threats to Undersea Infrastructure and National Readiness
BP Moves Ahead With Sale of UK North Sea Oil and Gas Business
UK and ASEAN Endorse New Framework for Trade and Economic Cooperation
UK Consumer Confidence Falls to Three-Year Low as Borrowing Costs and Job Concerns Rise
UK Inflation Rises to 3.1% as Motor Fuel Costs Push Prices Higher
Bank of England Sets Multi-Year Plan to Wind Down Quantitative Easing Holdings
UK Borrowing Rises to £18.3 Billion in August Ahead of October Budget
Michelin Guide Faces Industry Questions Over Restaurant Inspection Coverage
English Woodlands Face Renewed Weather Stress From Dry Conditions and Strong Winds
Research Finds Extensive Alcohol, Gambling and Unhealthy Food Branding During 2026 World Cup
Five Charged After Newborn Baby Dies From Stab Wounds in Sheffield
BT Could Reap £2 Billion From Recycling Copper as Full-Fibre Network Expands
FCA Urges Young Adults to Trace £1.5 Billion in Unclaimed Child Trust Funds
Reform UK Names Helen Jenner as New Leader in Wales After Dan Thomas Steps Down
Resolution Foundation Calls for Broad-Based Tax Rises to Fund Higher UK Defence Spending
Ed Davey Calls for Global Treaty to Halt Development of Super-Intelligent AI
Scotland Consults on Legal Price Caps for Essential Foods
NHS Productivity Reforms Could Prevent More Than 20,000 Early Deaths a Year, Report Says
United Kingdom and ASEAN Deepen Trade and Investment Cooperation
United Kingdom Deploys RAF Refuelling Support to Saudi Arabia After Houthi Attacks
UK Fiscal Headroom Shrinks as Higher Borrowing Costs Complicate Autumn Budget
UK Public Borrowing Jumps to £18.3 Billion in August, Raising Pressure Before Budget
Andy Burnham Reaffirms UK Net-Zero Target With £30 Million Community Energy Fund
Scottish Labour Leader Backs Rosebank and Jackdaw North Sea Projects
UK Consumer Confidence Falls to Three-Year Low
UK Diesel Prices Approach £2 a Litre as Global Supply Shortages Intensify
Chiltern Railways Returns to Public Ownership as UK Rail Nationalisation Advances
British Museum Faces Questions Over Peter Thiel’s Private Bayeux Tapestry Viewing
Earl Spencer Memoir Excerpts Renew Public Debate Over Diana’s Death
Liberal Democrats Gather in Brighton for Autumn Conference
Mothercare Shares Plunge as Middle East Store Closures Threaten Long-Term Solvency
Kent Police Treat Folkestone Hotel Fire as Suspicious
Caribbean Governments Advance Reparations Campaign Seeking Engagement With Britain
Scottish Labour Leader Backs Rosebank and Jackdaw North Sea Projects
FCA Urges Young Adults to Trace £1.5 Billion in Unclaimed Child Trust Funds
UK Competition Regulator Opens Inquiry Into McCormick-Unilever Foods Deal
Public Inquiry Into Tees, Esk and Wear Valleys Mental Health Failings Set to Begin
Nigel Farage Looks to US Immigration Enforcement Model for UK Border Policy
Chiltern Railways Moves Into Public Ownership
Security Review Raises Concerns Over Sensitive UK Police Data Stored on Microsoft Cloud
Burnham Government Warns of Difficult Autumn Budget as Fiscal Headroom Narrows
Bank of England Holds Rates at 3.75% as Inflation Rises to 3.1%
×