London Daily

Focus on the big picture.
Wednesday, Sep 30, 2026

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

The sector's calling for the planned end to most restrictions to go ahead on 21 June as businesses struggled through the pandemic.

The hospitality industry is facing a recruitment crisis as it struggles to fill thousands of vacancies.

Venues are finding it difficult to hire front-of-house staff and chefs as they experience a shortage of 188,000 workers, according to research by UK Hospitality.

Bars, pubs, restaurants and cafes have been able to serve customers indoors in England since last week.

But whilst customers have been desperate to dine, the industry has struggled to find people to serve them.

Staff serve at tables inside The Borough pub on St Mary's Street, Cardiff


"Around 80% of members are reporting that they have vacancies at the moment, and some of them are reporting that they are struggling to fill those vacancies," said Kate Nicholls, chief executive of UK Hospitality.

She said uncertainty surrounding restrictions has made the industry less appealing, and is calling on the government to stick to the reopening dates and lift all COVID restrictions by 21 June.

"The government must restore confidence in the hospitality sector so that it is again seen as a stable employer and provider of fulfilling careers," she said.

But COVID restrictions are not the only issue the industry has to contend with, as some businesses are complaining that Brexit has also contributed to staff shortages as EU workers opt to stay in their home countries.

"It's sort of a perfect storm of Brexit, COVID and furlough," said James Chiavarini, who runs Il Portico, an Italian restaurant that has been in the family for 55 years.

He said it has been "lovely" to have customers "flooding back" but said he spends between six to seven hours each day looking for people to hire.

"We are opening up a new restaurant next month and we have about seven vacancies which need filling and we have got about 26 days to fill them all," he said.

"And now there is the added pressure of visas and Brexit and paperwork which still no one really understands."

Many of the overseas workers who returned home at the beginning of the pandemic have not come back, with nearly a fifth of them saying the costs of quarantine upon return was preventing them, according to UK Hospitality.

Because of this, it is asking the government to consider a visa scheme for hospitality workers who do not qualify under the points-based immigration system.

But in the short term, it is asking for help to encourage UK-based workers to join the sector.

Some bars and restaurants are taking matters into their own hands, finding unique ways of getting staff signed up to the books.

Laura Harper-Hinton is a founder of Caravan restaurants and has been paying customers to recommend their friends for work.

"It's a really simple scheme. It's a £100 dining voucher to anyone that recommends a Caravan superstar," said Ms Harper-Hinton

"We have had incredible feedback from it - within 24 hours we had 60 responses."

Laura Harper-Hinton has taken a different approach to recruitment


While the recruitment scheme has been working so far, Ms Harper-Hinton said it is not sustainable.

"Without government intervention, we are not going to see enough people coming back into the sector that we require or need," she said.

The government has said it is doing everything it can to support hospitality to recover following the reopening of indoor venues earlier this month.

In a statement, it said: "Our dedicated Work Coaches are supporting people into work, including in hospitality, and through the Kickstart Scheme we're offering generous incentives to employers to recruit, with hundreds of young people starting work every day."

It also said it has been working with the sector to understand the impact on job shortages as a result of leaving the EU and the pandemic.

Newsletter

Related Articles

0:00
0:00
Close
Equity Calls for UK Personality Rights to Protect Performers From AI Replication
OpenAI Pauses Advanced Model Training Following Safety Concerns
Scottish Government Proposes Replacing 32 Councils With Larger Regional Authorities
Ofgem Raises UK Household Energy Price Cap by 4% From October
UK Counter-Terrorism Police Continue Investigation After Five Arrests Near RAF Fairford
OECD Cuts UK 2027 Growth Forecast to 1%
Labour Says State Pension Triple Lock Remains Protected Through Current Parliament
Andy Burnham Pledges National Care Service With Free Social Care in England
Six Flags Permanently Shuts Landmark X2 Roller Coaster Following Safety Scandals
Metropolitan Police Rule Out Terrorism in Golders Green Stabbing Investigation
Lithium-Ion Battery Identified as Cause of Fatal Merseyside House Fire
UK Department Rejects New Sea Use Framework Due to Stakeholder Fatigue
Major Thames Water Pipe Burst Causes School Closures in London
Aldi Commits £900 Million to Expand UK Supermarket Network
Scottish Affairs Committee Warns Skills Shortages Threaten Defence Sector Expansion
Parliamentary Committee Warns Northern Ireland Budget Deadlock is Stalling Economic Growth
NHS Hospitals in England Face Severe Shortages of Essential Medications
Home Secretary Signals Major Overhaul of UK Immigration and Leave to Remain Policies
Chancellor Promises New Job Schemes Alongside Strict Fiscal Discipline
Energy Secretary Proposes Taxpayer-Funded Green Transition and National Electricity Grid
UK Government to Renationalise Avanti West Coast Railway Franchise in March
Prime Minister Andy Burnham Pledges Major Social Care and Infrastructure Reforms
Five Suspects Released on Bail Following Alleged Bomb Plot Near RAF Fairford
UK Diesel Prices Hit Record High of 199p Per Litre
Transport for Wales and Network Rail Complete Electrification of South Wales Metro
Defra Expands Incentives for Sustainable Farming and Biodiversity in England
Northern Ireland Executive Approves Funding Package to Resolve Public Sector Pay Disputes
Universities UK Warns of Financial Insolvency Risks for Higher Education Institutions
UK Prisons Activate Emergency Protocols to Manage Capacity Pressures
UK Government Establishes New Safety Standards for Frontier AI Models
Home Office Tightens Skilled Worker Visa Requirements and Dependent Rules
Ministry of Defence Restructures Royal Navy Frigate Procurement to Prevent Overruns
UK Government Mandates New Housing Targets to Address National Shortage
UK and Scottish Governments Reach Agreement on North Sea Energy Transition
NHS Launches Digital Overhaul to Reduce Surgical Backlogs in England
Bank of England Holds Interest Rates as Service Sector Inflation Persists
UK Chancellor Announces Fiscal Consolidation Measures to Stabilize National Debt
RNLI Chief Executive Condemns Misinformation and Abuse Targeting Volunteer Crews
Metropolitan Police Charge Swindon Man with Assisting Foreign Intelligence Services
British Intelligence Report Warns Environmental Collapse Threatens Global Defense Infrastructure
Conservative Party Rejects New Taxes to Fund UK Social Care Reforms
Labour Government Signals Intent to Ease Residency Restrictions for Foreign Care Workers
Prime Minister Andy Burnham and Norwegian Prime Minister Jonas Støre Meet to Strengthen North Atlantic Defense
UK Government Plans to Revive Equity Loan Scheme to Assist First-Time Home Buyers
Prime Minister Andy Burnham Pledges Radical Reform for UK Utilities and Social Care
UK Treasury Prepares Difficult Autumn Budget Amid High Debt and Energy Volatility
Civil Aviation Authority Launches Review of Air Traffic Systems Following Digital Failure
X Reports First Increase in UK Revenues Following Advertiser Boycott
Shetland Islands Council Approves £400 Million Inter-Island Tunnel Project
Foreign Secretary Ed Miliband Warns Iran Against Hostile Activities on British Soil
×