London Daily

Focus on the big picture.
Saturday, Dec 13, 2025

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

COVID-19: Customers are desperate to dine, but restaurants and pubs are facing a recruitment crisis

The sector's calling for the planned end to most restrictions to go ahead on 21 June as businesses struggled through the pandemic.

The hospitality industry is facing a recruitment crisis as it struggles to fill thousands of vacancies.

Venues are finding it difficult to hire front-of-house staff and chefs as they experience a shortage of 188,000 workers, according to research by UK Hospitality.

Bars, pubs, restaurants and cafes have been able to serve customers indoors in England since last week.

But whilst customers have been desperate to dine, the industry has struggled to find people to serve them.

Staff serve at tables inside The Borough pub on St Mary's Street, Cardiff


"Around 80% of members are reporting that they have vacancies at the moment, and some of them are reporting that they are struggling to fill those vacancies," said Kate Nicholls, chief executive of UK Hospitality.

She said uncertainty surrounding restrictions has made the industry less appealing, and is calling on the government to stick to the reopening dates and lift all COVID restrictions by 21 June.

"The government must restore confidence in the hospitality sector so that it is again seen as a stable employer and provider of fulfilling careers," she said.

But COVID restrictions are not the only issue the industry has to contend with, as some businesses are complaining that Brexit has also contributed to staff shortages as EU workers opt to stay in their home countries.

"It's sort of a perfect storm of Brexit, COVID and furlough," said James Chiavarini, who runs Il Portico, an Italian restaurant that has been in the family for 55 years.

He said it has been "lovely" to have customers "flooding back" but said he spends between six to seven hours each day looking for people to hire.

"We are opening up a new restaurant next month and we have about seven vacancies which need filling and we have got about 26 days to fill them all," he said.

"And now there is the added pressure of visas and Brexit and paperwork which still no one really understands."

Many of the overseas workers who returned home at the beginning of the pandemic have not come back, with nearly a fifth of them saying the costs of quarantine upon return was preventing them, according to UK Hospitality.

Because of this, it is asking the government to consider a visa scheme for hospitality workers who do not qualify under the points-based immigration system.

But in the short term, it is asking for help to encourage UK-based workers to join the sector.

Some bars and restaurants are taking matters into their own hands, finding unique ways of getting staff signed up to the books.

Laura Harper-Hinton is a founder of Caravan restaurants and has been paying customers to recommend their friends for work.

"It's a really simple scheme. It's a £100 dining voucher to anyone that recommends a Caravan superstar," said Ms Harper-Hinton

"We have had incredible feedback from it - within 24 hours we had 60 responses."

Laura Harper-Hinton has taken a different approach to recruitment


While the recruitment scheme has been working so far, Ms Harper-Hinton said it is not sustainable.

"Without government intervention, we are not going to see enough people coming back into the sector that we require or need," she said.

The government has said it is doing everything it can to support hospitality to recover following the reopening of indoor venues earlier this month.

In a statement, it said: "Our dedicated Work Coaches are supporting people into work, including in hospitality, and through the Kickstart Scheme we're offering generous incentives to employers to recruit, with hundreds of young people starting work every day."

It also said it has been working with the sector to understand the impact on job shortages as a result of leaving the EU and the pandemic.

Newsletter

Related Articles

0:00
0:00
Close
Ex-ICC Prosecutor Alleges UK Threatened to Withdraw Funding Over Netanyahu Arrest Warrant Bid
UK Disciplinary Tribunal Clears Carter-Ruck Lawyer of Misconduct in OneCoin Case
‘Pink Ladies’ Emerge as Prominent Face of UK Anti-Immigration Protests
Nigel Farage Says Reform UK Has Become Britain’s Largest Party as Labour Membership Falls Sharply
Google DeepMind and UK Government Launch First Automated AI Lab to Accelerate Scientific Discovery
UK Economy Falters Ahead of Budget as Growth Contracts and Confidence Wanes
Australia Approves Increased Foreign Stake in Strategic Defence Shipbuilder
Former UK Prime Minister Boris Johnson proclaims, “For Ukraine, surrendering their land would be a nightmare.”
Microsoft Challenges £2.1 Billion UK Cloud Licensing Lawsuit at Competition Tribunal
Fake Doctor in Uttar Pradesh Accused of Killing Woman After Performing YouTube-Based Surgery
Hackers Are Hiding Malware in Open-Source Tools and IDE Extensions
Traveling to USA? Homeland Security moving toward requiring foreign travelers to share social media history
UK Officials Push Back at Trump Saying European Leaders ‘Talk Too Much’ About Ukraine
UK Warns of Escalating Cyber Assault Linked to Putin’s State-Backed Operations
UK Consumer Spending Falters in November as Households Hold Back Ahead of Budget
UK Orders Fresh Review of Prince Harry’s Security Status After Formal Request
U.S. Authorises Nvidia to Sell H200 AI Chips to China Under Security Controls
Trump in Direct Assault: European Leaders Are Weak, Immigration a Disaster. Russia Is Strong and Big — and Will Win
"App recommendation" or disguised advertisement? ChatGPT Premium users are furious
"The Great Filtering": Australia Blocks Hundreds of Thousands of Minors From Social Networks
Mark Zuckerberg Pulls Back From Metaverse After $70 Billion Loss as Meta Shifts Priorities to AI
Nvidia CEO Says U.S. Data-Center Builds Take Years while China ‘Builds a Hospital in a Weekend’
Indian Airports in Turmoil as IndiGo Cancels Over a Thousand Flights, Stranding Thousands
Hollywood Industry on Edge as Netflix Secures Near-$60 Bln Loan for Warner Bros Takeover
Drugs and Assassinations: The Connection Between the Italian Mafia and Football Ultras
Hollywood megadeal: Netflix acquires Warner Bros. Discovery for 83 billion dollars
The Disregard for a Europe ‘in Danger of Erasure,’ the Shift Toward Russia: Trump’s Strategic Policy Document
Two and a Half Weeks After the Major Outage: A Cloudflare Malfunction Brings Down Multiple Sites
UK data-regulator demands urgent clarity on racial bias in police facial-recognition systems
Labour Uses Biscuits to Explain UK Debt — MPs Lean Into Social Media to Reach New Audiences
German President Lays Wreath at Coventry as UK-Germany Reaffirm Unity Against Russia’s Threat
UK Inquiry Finds Putin ‘Morally Responsible’ for 2018 Novichok Death — London Imposes Broad Sanctions on GRU
India backs down on plan to mandate government “Sanchar Saathi” app on all smartphones
King Charles Welcomes German President Steinmeier to UK in First State Visit by Berlin in 27 Years
UK Plans Major Cutback to Jury Trials as Crown Court Backlog Nears 80,000
UK Government to Significantly Limit Jury Trials in England and Wales
U.S. and U.K. Seal Drug-Pricing Deal: Britain Agrees to Pay More, U.S. Lifts Tariffs
UK Postpones Decision Yet Again on China’s Proposed Mega-Embassy in London
Head of UK Budget Watchdog Resigns After Premature Leak of Reeves’ Budget Report
Car-sharing giant Zipcar to exit UK market by end of 2025
Reports of Widespread Drone Deployment Raise Privacy and Security Questions in the UK
UK Signals Security Concerns Over China While Pursuing Stronger Trade Links
Google warns of AI “irrationality” just as Gemini 3 launch rattles markets
Top Consultancies Freeze Starting Salaries as AI Threatens ‘Pyramid’ Model
Macron Says Washington Pressuring EU to Delay Enforcement of Digital-Regulation Probes Against Meta, TikTok and X
UK’s DragonFire Laser Downs High-Speed Drones as £316m Deal Speeds Naval Deployment
UK Chancellor Rejects Claims She Misled Public on Fiscal Outlook Ahead of Budget
Starmer Defends Autumn Budget as Finance Chief Faces Accusations of Misleading Public Finances
EU Firms Struggle with 3,000-Hour Paperwork Load — While Automakers Fear De Facto 2030 Petrol Car Ban
White House launches ‘Hall of Shame’ site to publicly condemn media outlets for alleged bias
×