London Daily

Focus on the big picture.
Wednesday, Oct 07, 2026

Coronavirus: London's commuter towns see sharp rise in benefit claims

Coronavirus: London's commuter towns see sharp rise in benefit claims

London's commuter towns have seen the highest rate of people moving onto Universal Credit since the coronavirus lockdown began, BBC research has found.

Guildford, Stevenage and Hemel Hempstead have had disproportionate rises in people claiming the benefit.

Nearly 5.5 million people are now claiming benefits across Britain - an 81% increase since March.

Experts said the drop in office-based working in the capital has impacted employment in commuter towns.

Some of those who have applied for Universal Credit were forced to do so because they did not qualify for other government support, such as the furlough scheme or help for the self-employed.

BBC analysis of official postcode data from the Department for Work and Pensions shows that Guildford in Surrey had the sharpest increase in the proportion of people moving onto the working-age benefit.

In June, there were almost 37,000 people in the town on Universal Credit - a rise of 148% since March, according to the latest figures.

Two of London's outer boroughs, Harrow and Kingston-upon-Thames, have also seen increases far in excess of the national average.

Laura Gardiner, research director at the Resolution Foundation think tank, which researches living standards of those on low-to-middle incomes, said the large numbers of workers in London who have still not returned to their offices are contributing to the demand for Universal Credit.

"Those workers may be able to continue working from home, but lots of the industries around them - the cafes, restaurants, the retail sectors - people who travel into the city to provide services to those office workers, therefore have nothing to do," she said.

"Those people tend to live on the outskirts of cities, and this is especially acute in London."

Places with the highest rate of people moving onto Universal Credit since March

* Guildford - 148%
* Harrow - 142%
* Kingston-Upon-Thames - 138%
* Hemel Hempstead - 129%
* Redhill - 128%
* Stevenage - 127%
* Luton - 126%
* Bromley - 124%
* Ilford - 120%
* North West London - 117%

Source: BBC analysis of Department for Work and Pensions data between March and June

Linford's story: 'Every job I had was cancelled'




Linford Miles, 31, is a self-employed photographer and filmmaker from Farnham, Surrey.

"I had about 20 jobs lined up, a lot of bookings in April and May," he says. "As we saw Covid sweeping across the world, I started getting more and more calls from clients saying, we don't feel it's a safe idea going ahead with these projects.

"Every single job I had was cancelled.

"I looked at the self-employment scheme, but I didn't qualify as I had only just started up within the past 12 months, so the only option was Universal Credit.

"I've always seen myself as being self-sufficient, I've always tried to keep a job. So it was pretty disheartening when I had to apply for Universal Credit.

"It definitely affected my mental health - I didn't really want to leave the house, I didn't feel much pride or self-respect. It caused a great deal of stress.

"The money from Universal Credit was nowhere near enough to cover my personal expenses - never mind my business expenses.

"I was being hounded as well by messages on the Universal Credit system to apply for work, to look for employment, to attend job fairs. Every single email that came in, every single ping, just triggered something in my mind, it just added more stress."

The volunteers of Stoke Community Support, a church-led initiative in Guildford, started cooking meals to help local families in need in April.

They initially provided frozen dishes twice a week to 45 families. They're now helping 140 households.

The increase has been driven in large part by people losing their jobs or seeing their hours cut.

"A lot of retail jobs have gone," said Peter Curran, who leads the project. "Manual workers, zero hours type contracts, in coffee shops - that's where a lot of the job losses are."

'Five-figure salary'


The Guildford area has a large number of consultancy businesses and self-employed traders, dozens of which have become insolvent in recent weeks.

Allen Ruddock, a financier turned property developer, is struggling to keep his businesses afloat. He was advised to apply for Universal Credit but he says his pride has so far stopped him from doing so.

"Guildford is a very entrepreneurial environment, and a lot of small businesses get created," he says.

"But when something like Covid hits, if you're not an established business, then you are going to have to seek support elsewhere.

"I've gone from a five-figure salary to scraping to get by on a few thousand and that's why Universal Credit might end up being my sole option in the end."

Newsletter

Related Articles

0:00
0:00
Close
Laura Trott Pledges Tighter Controls on Political Activism in UK Classrooms
Welsh Ministers Launch Long-Term Review of North Wales and Anglesey Crossings
Welsh Government Orders 18-Month Study of Road Solutions Around Newport
Reform UK MP Sarah Pochin Faces Scrutiny Over £800,000 Second Home Purchase
British Households Grow More Concerned About Fuel and Energy Prices
NHS Leaders Warn of Rising Winter Pressure on Emergency Departments
Kemi Badenoch Proposes £2.3 Billion Employer National Insurance Cut for Young Workers
Middle East Conflict Could Erase UK Fiscal Headroom, Economists Warn
Manchester City Found Guilty of Multiple Premier League Financial Rule Breaches
UK Security Services Find Strong Indications of Iranian Role in RAF Fairford Incident
Costa Coffee Returns to Operating Profit on Iced Drinks and Menu Changes
Asos Warns Customers After Unauthorized Access to Retail App and Data
Kemi Badenoch Puts Growth and Deregulation at Center of Conservative Conference
Campaigners Warn of Deepening Social Care Crisis for Disabled Adults
Study Finds Rising Early-Onset Cancer Rates Among Adults Under 50 in Britain
UK Coach Operators Warn High Diesel Prices Could Force Route Cuts
FCA Opens Independent Review Into Handling of Epstein-Linked Whistleblower Case
Argentina Vows to Block Falkland Islands Offshore Oil Development
UK Chancellor Prepares Fiscal Measures and Welfare Reforms Ahead of Autumn Budget
Sainsbury’s and Morrisons Explore Potential Multi-Billion-Pound Merger
UK Weighs Tariffs on Chinese Electric Vehicles to Align With European Union
UK Threatens Diplomatic Expulsions Over Planned Closure of East Jerusalem Consulate
UK Energy Price Cap Hits Three-Year High as Middle East Conflict Raises Costs
Seventh Arrest Made in Suspected Terror Plot at RAF Fairford
Systemic Education Collapse Sparks Mass Student Uprisings in France
Green Party Faces Backlash Over Resolution Equating Zionism With Racism
Conservatives Debate Scrapping Environmental Rules for New Homes
Cornwall Insight Warns UK Energy Bills Could Approach £2,000 This Winter
UK Coach Operators Warn of Service Cuts as Diesel Prices Exceed £2
Scottish Parliament Approves £68 Billion Budget With New Tax and Property Measures
FCA Opens Independent Review Into Handling of Epstein Whistleblower
UK Government Drops Plan to Suspend Jury Trials in England and Wales
Bank of England Holds Interest Rate at 3.75% as Markets Watch November
Two Iranian Nationals Charged Over Alleged Plot Targeting Manchester Jewish Community
UK Fiscal Headroom Halves to £11 Billion Ahead of Budget, EY Warns
US Bomber Withdrawal From RAF Fairford Prompts UK Security Review
Sarah Wakfer Appointed Chair of Northern Ireland’s Health and Care Regulator
Scotland Housing Completions Fall to 11-Year Low Amid National Shortage
UK Water Companies Face Tougher Oversight and Unannounced Regulatory Inspections
Middle East Conflict Pushes UK Fuel and Wholesale Energy Prices Higher
Andy Burnham Raises Prospect of Second Brexit Referendum in Review of UK-EU Relations
EY Warns UK Fiscal Headroom Has Halved to £11 Billion Ahead of Autumn Budget
BT Accused of Pressuring Vulnerable Customers During Digital Landline Shift
British Carmakers Warn of Growing Pressure From EU-China Tariff Dispute
Green Party of England and Wales Adopts Motion Defining Zionism as Racism
Medical Charity Threatens NHS Legal Action Over Two-Year Autism and ADHD Assessment Waits
British Transport Police Report Record Rise in Violence on Railways
Glasgow Council Workers Face Pay Cuts Under Fire-and-Rehire Plan
British Medical Groups Press Prime Minister Andy Burnham to Cancel £330 Million Palantir NHS Contract
UK Faces Record Bluetongue Outbreak Across Livestock Farms
×