London Daily

Focus on the big picture.
Thursday, Mar 05, 2026

Coronavirus: London's commuter towns see sharp rise in benefit claims

Coronavirus: London's commuter towns see sharp rise in benefit claims

London's commuter towns have seen the highest rate of people moving onto Universal Credit since the coronavirus lockdown began, BBC research has found.

Guildford, Stevenage and Hemel Hempstead have had disproportionate rises in people claiming the benefit.

Nearly 5.5 million people are now claiming benefits across Britain - an 81% increase since March.

Experts said the drop in office-based working in the capital has impacted employment in commuter towns.

Some of those who have applied for Universal Credit were forced to do so because they did not qualify for other government support, such as the furlough scheme or help for the self-employed.

BBC analysis of official postcode data from the Department for Work and Pensions shows that Guildford in Surrey had the sharpest increase in the proportion of people moving onto the working-age benefit.

In June, there were almost 37,000 people in the town on Universal Credit - a rise of 148% since March, according to the latest figures.

Two of London's outer boroughs, Harrow and Kingston-upon-Thames, have also seen increases far in excess of the national average.

Laura Gardiner, research director at the Resolution Foundation think tank, which researches living standards of those on low-to-middle incomes, said the large numbers of workers in London who have still not returned to their offices are contributing to the demand for Universal Credit.

"Those workers may be able to continue working from home, but lots of the industries around them - the cafes, restaurants, the retail sectors - people who travel into the city to provide services to those office workers, therefore have nothing to do," she said.

"Those people tend to live on the outskirts of cities, and this is especially acute in London."

Places with the highest rate of people moving onto Universal Credit since March

* Guildford - 148%
* Harrow - 142%
* Kingston-Upon-Thames - 138%
* Hemel Hempstead - 129%
* Redhill - 128%
* Stevenage - 127%
* Luton - 126%
* Bromley - 124%
* Ilford - 120%
* North West London - 117%

Source: BBC analysis of Department for Work and Pensions data between March and June

Linford's story: 'Every job I had was cancelled'




Linford Miles, 31, is a self-employed photographer and filmmaker from Farnham, Surrey.

"I had about 20 jobs lined up, a lot of bookings in April and May," he says. "As we saw Covid sweeping across the world, I started getting more and more calls from clients saying, we don't feel it's a safe idea going ahead with these projects.

"Every single job I had was cancelled.

"I looked at the self-employment scheme, but I didn't qualify as I had only just started up within the past 12 months, so the only option was Universal Credit.

"I've always seen myself as being self-sufficient, I've always tried to keep a job. So it was pretty disheartening when I had to apply for Universal Credit.

"It definitely affected my mental health - I didn't really want to leave the house, I didn't feel much pride or self-respect. It caused a great deal of stress.

"The money from Universal Credit was nowhere near enough to cover my personal expenses - never mind my business expenses.

"I was being hounded as well by messages on the Universal Credit system to apply for work, to look for employment, to attend job fairs. Every single email that came in, every single ping, just triggered something in my mind, it just added more stress."

The volunteers of Stoke Community Support, a church-led initiative in Guildford, started cooking meals to help local families in need in April.

They initially provided frozen dishes twice a week to 45 families. They're now helping 140 households.

The increase has been driven in large part by people losing their jobs or seeing their hours cut.

"A lot of retail jobs have gone," said Peter Curran, who leads the project. "Manual workers, zero hours type contracts, in coffee shops - that's where a lot of the job losses are."

'Five-figure salary'


The Guildford area has a large number of consultancy businesses and self-employed traders, dozens of which have become insolvent in recent weeks.

Allen Ruddock, a financier turned property developer, is struggling to keep his businesses afloat. He was advised to apply for Universal Credit but he says his pride has so far stopped him from doing so.

"Guildford is a very entrepreneurial environment, and a lot of small businesses get created," he says.

"But when something like Covid hits, if you're not an established business, then you are going to have to seek support elsewhere.

"I've gone from a five-figure salary to scraping to get by on a few thousand and that's why Universal Credit might end up being my sole option in the end."

Newsletter

Related Articles

0:00
0:00
Close
Iran Conflict Strains U.S.–U.K. Alliance as Trump and Starmer Clash Over Military Strategy
UK Interest Rates Could Rise Above Four Percent Again if Energy Shock Continues, Think Tank Warns
Starmer Defends Britain’s Iran Strategy as Badenoch Urges Stronger Military Support
Labour MP Says She Saw No Sign Husband Broke Law After Arrest in China Espionage Investigation
UK Jobless Rate Overtakes Italy’s for First Time in Years as Labour Market Weakens
United Kingdom Suspends Student Visas for Four Countries in Unprecedented Immigration Move
Campaigners Warn UK Student Visa Ban Could Push Migrants Toward Dangerous Channel Crossings
First U.K. Charter Flight for Stranded Nationals Set to Depart Oman Amid Middle East Crisis
France and United Kingdom Deploy Warships to Eastern Mediterranean as Middle East Conflict Escalates
U.K. Arrests Three Men Including Lawmaker’s Partner in Suspected China Espionage Investigation
Trump Says UK–US ‘Special Relationship’ Is Diminished Amid Middle East Dispute
UK Economic Forecasts Face Fresh Strain from Middle East Conflict and Rising Energy Costs
UK Reaffirms Close US Ties After Trump’s Public Criticism
Reeves Stresses Stability and Fiscal Discipline in UK Budget Update as Growth Outlook Shifts
UK Deploys Royal Navy Destroyer HMS Dragon to Cyprus After Drone Strike on RAF Base
Green Party Surges Past Labour in New UK Poll as Traditional Party Support Crumbles
Majority of Britons Oppose U.S. Use of UK Military Bases in Iran Conflict
UK Intensifies Evacuation Efforts from Oman, Working with Airlines to Boost Flight Capacity
Trump Condemns UK and Spain in Unusually Sharp Rift Over Iran Military Action
Trump Repeats UK Claims That Diverge from Verified Facts Amid Diplomatic Strain
UK Arrests Prominent Figures Linked to Epstein Network as Questions Mount Over US Action
Trump Says UK ‘Took Far Too Long’ to Approve Use of Airbases for Iran Strikes
Scope of Britain’s Role in the Expanding Middle East Conflict Comes Under Scrutiny
Trump Says He Is ‘Very Disappointed’ in Starmer Over Iran Comments
U.S. Embassy in Riyadh Struck by Drones Amid Escalating Iran Conflict
Starmer Confronts Strategic Test After Drone Strike Near British Base in Cyprus
Rolls-Royce Chief Signals Openness to Germany Joining UK-Led Fighter Jet Programme
UK Stocks Slip as Escalating Iran Conflict Triggers Global Market Selloff
UK Overhauls Asylum System to Make Refugee Status Temporary
Starmer Warns of ‘Reckless’ Iranian Strikes Amid Escalating Regional Tensions
British Base in Cyprus Targeted as Drones Intercepted Amid Expanding Iran Conflict
Starmer Diverges from Trump on Iran Strategy, Rejects ‘Regime Change from the Skies’
U.S. and Israel Intensify Strikes on Iran as Conflict Expands to Lebanon and Gulf States
Violent Pro-Iranian Protesters Storm U.S. Consulate in Karachi
Missile Debris Sparks Fires at Dubai’s Jebel Ali Port Near Palm Jumeirah
Iran Strikes U.S. Fifth Fleet Headquarters in Bahrain Amid Wider Gulf Retaliation
When the State Replaces the Parent: How Gender Policy Is Redefining Custody and Coercion
Bill Clinton Denies Knowing Woman in Hot Tub Photo During Closed-Door Epstein Deposition
Former U.S. President Bill Clinton Testifies on Ties to Jeffrey Epstein Before Congressional Oversight Committee
Dyson Reaches Settlement in Landmark UK Forced Labour Case
Barclays and Jefferies Shares Fall After UK Mortgage Lender Collapse Rekindles Credit Market Concerns
Play Exploring Donald Trump’s Rise to Power by ‘Lehman Trilogy’ Author to Premiere in the UK
Man Arrested After Churchill Statue Defaced in Central London
Keir Starmer Faces Political Setback as Labour Finishes Third in High-Profile By-Election
UK Assisted Dying Bill Set to Fall Short in Parliament as Regional Initiatives Gain Ground
UK Defence Ministry Clarifies Position After Reports of Imminent Helicopter Contract
Independent Left-Wing Plumber Secures Shock Victory as Greens Surge in UK By-Election
Reform UK Refers Alleged ‘Family Voting’ Incidents in By-Election to Police
United Kingdom Temporarily Withdraws Embassy Staff from Iran Amid Heightened Regional Tensions
UK Government Reaches Framework Agreement on Release of Mandelson Vetting Files
×