London Daily

Focus on the big picture.
Tuesday, Aug 18, 2026

Coronavirus: London's commuter towns see sharp rise in benefit claims

Coronavirus: London's commuter towns see sharp rise in benefit claims

London's commuter towns have seen the highest rate of people moving onto Universal Credit since the coronavirus lockdown began, BBC research has found.

Guildford, Stevenage and Hemel Hempstead have had disproportionate rises in people claiming the benefit.

Nearly 5.5 million people are now claiming benefits across Britain - an 81% increase since March.

Experts said the drop in office-based working in the capital has impacted employment in commuter towns.

Some of those who have applied for Universal Credit were forced to do so because they did not qualify for other government support, such as the furlough scheme or help for the self-employed.

BBC analysis of official postcode data from the Department for Work and Pensions shows that Guildford in Surrey had the sharpest increase in the proportion of people moving onto the working-age benefit.

In June, there were almost 37,000 people in the town on Universal Credit - a rise of 148% since March, according to the latest figures.

Two of London's outer boroughs, Harrow and Kingston-upon-Thames, have also seen increases far in excess of the national average.

Laura Gardiner, research director at the Resolution Foundation think tank, which researches living standards of those on low-to-middle incomes, said the large numbers of workers in London who have still not returned to their offices are contributing to the demand for Universal Credit.

"Those workers may be able to continue working from home, but lots of the industries around them - the cafes, restaurants, the retail sectors - people who travel into the city to provide services to those office workers, therefore have nothing to do," she said.

"Those people tend to live on the outskirts of cities, and this is especially acute in London."

Places with the highest rate of people moving onto Universal Credit since March

* Guildford - 148%
* Harrow - 142%
* Kingston-Upon-Thames - 138%
* Hemel Hempstead - 129%
* Redhill - 128%
* Stevenage - 127%
* Luton - 126%
* Bromley - 124%
* Ilford - 120%
* North West London - 117%

Source: BBC analysis of Department for Work and Pensions data between March and June

Linford's story: 'Every job I had was cancelled'




Linford Miles, 31, is a self-employed photographer and filmmaker from Farnham, Surrey.

"I had about 20 jobs lined up, a lot of bookings in April and May," he says. "As we saw Covid sweeping across the world, I started getting more and more calls from clients saying, we don't feel it's a safe idea going ahead with these projects.

"Every single job I had was cancelled.

"I looked at the self-employment scheme, but I didn't qualify as I had only just started up within the past 12 months, so the only option was Universal Credit.

"I've always seen myself as being self-sufficient, I've always tried to keep a job. So it was pretty disheartening when I had to apply for Universal Credit.

"It definitely affected my mental health - I didn't really want to leave the house, I didn't feel much pride or self-respect. It caused a great deal of stress.

"The money from Universal Credit was nowhere near enough to cover my personal expenses - never mind my business expenses.

"I was being hounded as well by messages on the Universal Credit system to apply for work, to look for employment, to attend job fairs. Every single email that came in, every single ping, just triggered something in my mind, it just added more stress."

The volunteers of Stoke Community Support, a church-led initiative in Guildford, started cooking meals to help local families in need in April.

They initially provided frozen dishes twice a week to 45 families. They're now helping 140 households.

The increase has been driven in large part by people losing their jobs or seeing their hours cut.

"A lot of retail jobs have gone," said Peter Curran, who leads the project. "Manual workers, zero hours type contracts, in coffee shops - that's where a lot of the job losses are."

'Five-figure salary'


The Guildford area has a large number of consultancy businesses and self-employed traders, dozens of which have become insolvent in recent weeks.

Allen Ruddock, a financier turned property developer, is struggling to keep his businesses afloat. He was advised to apply for Universal Credit but he says his pride has so far stopped him from doing so.

"Guildford is a very entrepreneurial environment, and a lot of small businesses get created," he says.

"But when something like Covid hits, if you're not an established business, then you are going to have to seek support elsewhere.

"I've gone from a five-figure salary to scraping to get by on a few thousand and that's why Universal Credit might end up being my sole option in the end."

Newsletter

Related Articles

0:00
0:00
Close
China’s Lifelike AI Humans Move From Livestreams Into Real-World Service Roles
UK Government Rolls Out £5.8 Billion Regional Investment Programme to Revive High Streets
AstraZeneca Ends Late-Stage Lung Cancer Trial After Data Shows No Survival Benefit
London Stocks Fall for Sixth Day as Bond Yields and Middle East Tensions Weigh on Markets
UK Government Rewrites Planning Rules to Accelerate Housing Near Transport Hubs
UK Wildfires Spread Across Southern England as Met Office Issues Severe Heat Warnings
British Doctors Warn Cancer Care Is at Risk as Hospitals Reject More Than a Quarter of Urgent Referrals
UK Hospitals Suspend Critical Care as Extreme Heat Exposes Infrastructure Failures
Sarah Ferguson Reportedly Retreats to Late Ex-Boyfriend's Swiss Chalet
Cristiano Ronaldo and Georgina Rodríguez Sign Prenup Protecting Their Separate Fortunes
Thieves Steal Antonello da Messina Renaissance Masterpieces From Sicilian Museum
Better.com Founder Who Fired 900 Employees on Zoom Is Ousted as CEO
Italian Speed Camera Issues Nearly 32,000 Fines in 10 Weeks, Worth More Than €3 Million
AI Manager at San Francisco Store Recommends Firing Human Employee
Google Launches Pixel 11 With Gemini AI at the Center of Its Hardware Strategy
Campaigners Press Government to Strengthen Rights for Four Million Gig Workers
Government Considers Higher Private Rents to Spread Asylum Accommodation Across UK
UK Moves to Protect Historic Pubs From Conversion Into Housing and Offices
Nigel Farage Wins Clacton By-Election to Return to House of Commons
British Manufacturers Report Rising Cybersecurity Threats Across Industrial Supply Chains
Royal Navy Increases Monitoring of Russian Ships in UK Waters by 25 Percent
England Adds More Than 350 Medical Training Posts to Strengthen NHS Capacity
NHS Waiting Lists Over 52 Weeks Rise by More Than 11,000 Patients
Brent Crude Near $88 Raises Fresh UK Energy Cost Concerns
UK Treasury Warns Prolonged Strait of Hormuz Disruption Could Cut 2027 Growth to 0.3 Percent
UK Economy Grows 0.4 Percent in Second Quarter as Energy and Inflation Risks Persist
UK Heatwave Triggers Emergency Alert as Government Unveils £65 Million Farm Support Package
Reform UK Unveils Plan to Cut Welfare Spending by More Than £50 Billion a Year
Prime Minister Andy Burnham Praised Extinction Rebellion for Doing a 'Great Service'
UK Wildfire Phone Alert Triggers Backlash as Users Switch Off Emergency Warnings
Heathrow Roads Reopen After Burst Water Main Floods Access to Terminals 2 and 3
Former NBA Players Enes Kanter Freedom and Royce White Say They Will Enter 2027 WNBA Draft
Former Cambridge Professor Jason Arday Found Dead Days After Resigning Amid Plagiarism Row
US Appeals Court Rules AI Agent's Website Actions Are Legally Attributed to the User
France's Constitutional Council Blocks Social Media Ban for Children Under 15
Liechtenstein Changes Royal Succession Rules to Allow Women to Inherit the Throne
Women Allege Rape and Sexual Abuse at British Army College for Teenage Recruits
Minnesota: Two independent investigators posed as Muslims (one wearing a burqa) and showed how they could vote in elections without identification.
UK Prime Minister Andy Burnham Takes Regional Tour to Highlight Local Infrastructure and Environmental Problems
Nigel Farage Wins Clacton By-Election to Return to the House of Commons
Bank of England Warns Rising Inflation Could Squeeze UK Household Incomes
UK Government Announces £65 Million Aid Package for Farmers Hit by Severe Drought
UK Economy Grows 0.4% in Second Quarter Despite Energy Market Pressures
UK Issues Emergency Alert as Severe Wildfires Spread Across England and Wales
UK and Finland Discuss European Defence and Continued Support for Ukraine
Nigel Farage Wins Clacton By-Election to Return to the House of Commons
UK Government Deploys Military to Help Fight Wildfires and Bans Disposable Barbecues
UK Records Hottest Day of the Year as Fifth Summer Heatwave Peaks in Southern England
UK Condemns Houthi Actions and Warns of Red Sea Threat to Global Trade
UK and Solomon Islands Open Wildlife Photography Exhibition in Honiara
×