London Daily

Focus on the big picture.
Sunday, Mar 22, 2026

Can you get cheaper broadband deals with social tariffs?

Can you get cheaper broadband deals with social tariffs?

Up to one million people have cancelled their broadband in the past year because of the high cost of living, a survey by Citizens Advice suggests.

But, at the same time, according to the regulator, Ofcom, 4.3 million eligible people are missing out on cheaper broadband deals.

Here are some things to consider if you're wondering whether you could pay less to get online.


What if I can't afford to pay my broadband bill?


First, tell your supplier.

According to the government, people struggling to pay their bills can access support to stay connected - such as through payment plans or by being allowed to switch to a cheaper internet package without paying a penalty fee.

This might mean dropping down to a package with a slower internet speed, though this could present challenges for people in larger households.

People near the end of your contract may benefit by switching to a different supplier altogether - or may be able to negotiate down the price of their current package.

But other support is available for people struggling with their bills.


Am I eligible for a social tariff?


Ofcom has helped bring so-called social broadband and mobile tariffs, which aim to support people on universal credit and other means-tested benefits, to the market.

You are eligible for a social tariff if you receive any of the following benefits:

*  universal credit

*  pension credit

*  income support

*  income-based jobseeker's allowance

*  income-related employment support allowance

Ofcom's website also states a social tariff can be accessed as long as one person in your household claims universal credit.


I'm eligible, what next?


The social tariffs can be found on Ofcom's website.

Prices range between £10 and £20 per month, depending on the package and offering a variety of different internet speeds.

For example, Virgin Media offers:

*  a 15Mbps package for £12.50 per month

*  a 54Mbps package at £20 per month

There also other benefits to a social tariff beyond the relatively low monthly fee. There are no charges for getting a package, no fee to leave before the contract expires, and the price won't increase midway through.

However, which package you can access will depend on where you live, as not all properties can receive every broadband service. Those in rural areas in particular will have limited options.


Do I need 200Mbps or just 20?


Before choosing a supplier you should consider exactly what internet speed suits your particular needs.

That comes down to:

*  what you're using the internet for

*  how many people live in your home

BBC iPlayer and Netflix both recommend a 5Mbps connection to stream a programme in high quality, so you might think a 10Mbps connection is enough.

But the moment two people in a household are both streaming video, that would put the connection at capacity - and that's assuming you aren't using your phone while streaming video.

You should also keep in mind the speeds quoted are average speeds. A 100Mbps connection may sound like a lot - but you may not get that speed all of the time.


I can't access a social tariff - are there still cheap deals?


If you're not eligible for a social tariff, your best bet would be to use a comparison website to see what deals are available in your area.

At the time of writing, for example, there are 67Mbps broadband packages available for about £25 per month from some suppliers.

But you should be aware the advertised costs change as companies increase their prices every spring - with the highest price hike coming in at 17.3% this April.

This means a person paying £25 per month in March 2023 may have seen their bill increase to more than £29, with another potential price hike coming in 2024.

Newsletter

Related Articles

0:00
0:00
Close
Meghan Markle’s Possible UK Return Sparks Renewed Attention on Sussex Role
Starmer Convenes Urgent Talks on Cost-of-Living Pressures Linked to Iran Conflict
Starmer Convenes Urgent Talks on Cost-of-Living Pressures Linked to Iran Conflict
UK Investors Eye Bargain Shares Ahead of ISA Deadline Amid Market Volatility
UK Investors Eye Bargain Shares Ahead of ISA Deadline Amid Market Volatility
Northern Lights Expected Over UK Skies Tonight Amid Strong Solar Activity
UK Condemns Iran Missile Strike and Warns Against Threats to British Personnel
UK Warns of Global Flight Disruptions as Iran Conflict Escalates Under Trump’s Leadership
UK Condemns Iran After Missile Strike Targets Strategic Diego Garcia Base
Deadly Meningitis Outbreak in UK Reinforces Urgency of Vaccination Campaigns
Iran Launches Long-Range Missile Strike on Remote US-UK Base, Signaling Expanded Reach
Iran Launches Long-Range Missile Strike on Remote US-UK Base, Signaling Expanded Reach
UK Rules Out Cyprus Base Role in Joint US Self-Defence Framework
UK Ends Hereditary Peerage Rights in Parliament in Historic Constitutional Reform
Lord Walney Warns of Expanding Iranian Influence Networks Within the United Kingdom
Iranian National Among Two Arrested After Attempt to Access UK Nuclear Submarine Base
Deregulation, Artificial Intelligence, and Fraud Laws Reshape UK Financial Services Landscape
UK Considers Lower Speed Limits to Reduce Fuel Use Amid Escalating Energy Crisis
UK Borrowing Costs Surge to Post-Crisis High as Markets React to Inflation and War Risks
UK Government Prepares Emergency Economic Measures as Iran Conflict Fuels Financial Risks
Meningitis B Outbreak in the UK Raises Urgent Health Warnings as Cases Surge
Iran Issues Stark Warning to Britain Over US Base Access Amid Expanding Conflict
United Kingdom Authorizes US Strikes from British Bases as Iran Threatens Key Shipping Routes
Reform UK Suspends Scottish Candidate Following Financial Misconduct Allegations
Apple issues an unusual warning: this is how your iPhone can be hacked without you doing anything
UK and Nigeria Reach Agreement to Accelerate Return of Irregular Migrants
UK Sets New Aid Priorities Following Significant Budget Reductions
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
UK Plans 50% Steel Tariffs in Bold Move to Protect Domestic Industry
Iran Conflict Sends Shockwaves Through UK Economy as Energy Costs and Trade Risks Surge
UK Health Officials Warn Kent Meningitis Outbreak Still Active as Cases Continue to Rise
UK Climate Progress Faces Scrutiny Over Reliance on Carbon Accounting Methods
UK Deploys Advisers to United States to Shape Plan for Reopening Strait of Hormuz
Amazon Bets on AI-Driven Alexa Upgrade to Revive UK Smart Speaker Market
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
GB News Faces Regulatory Complaints Over On-Air Remarks on ‘Genocide’ Claims
UK Signals Expanded Support for Gulf Allies as Iranian Attacks Intensify Regional Threats
UK VAT Decision Opens Path for Potential Refunds to U.S. Biopharma Firms
UK and Canada Advance ‘Middle Power’ Strategy to Shape Global Influence Beyond Superpowers
Google Explores AI Opt-Out Features in Search to Address UK Regulatory Concerns
Google Explores AI Opt-Out Features in Search to Address UK Regulatory Concerns
UK Fuel Prices Poised to Surge as Global Tensions Drive Oil Market Volatility
UK Fuel Prices Poised to Surge as Global Tensions Drive Oil Market Volatility
UK Holds Back on Hormuz Escort Mission While Continuing Talks with Allies
TrumpRx Pricing Platform Faces Scrutiny as Some Medicines Remain Costlier Than in the UK
UK, Netherlands and Finland Explore Joint Defence Investment Bank to Boost Military Capability
Deadly Meningitis Outbreak in Kent Raises Alarm as Cases Surge and Emergency Response Expands
UK Security Adviser Viewed US-Iran Nuclear Deal as Within Reach Before Sudden Escalation
×