London Daily

Focus on the big picture.
Saturday, Aug 15, 2026

Can you get cheaper broadband deals with social tariffs?

Can you get cheaper broadband deals with social tariffs?

Up to one million people have cancelled their broadband in the past year because of the high cost of living, a survey by Citizens Advice suggests.

But, at the same time, according to the regulator, Ofcom, 4.3 million eligible people are missing out on cheaper broadband deals.

Here are some things to consider if you're wondering whether you could pay less to get online.


What if I can't afford to pay my broadband bill?


First, tell your supplier.

According to the government, people struggling to pay their bills can access support to stay connected - such as through payment plans or by being allowed to switch to a cheaper internet package without paying a penalty fee.

This might mean dropping down to a package with a slower internet speed, though this could present challenges for people in larger households.

People near the end of your contract may benefit by switching to a different supplier altogether - or may be able to negotiate down the price of their current package.

But other support is available for people struggling with their bills.


Am I eligible for a social tariff?


Ofcom has helped bring so-called social broadband and mobile tariffs, which aim to support people on universal credit and other means-tested benefits, to the market.

You are eligible for a social tariff if you receive any of the following benefits:

*  universal credit

*  pension credit

*  income support

*  income-based jobseeker's allowance

*  income-related employment support allowance

Ofcom's website also states a social tariff can be accessed as long as one person in your household claims universal credit.


I'm eligible, what next?


The social tariffs can be found on Ofcom's website.

Prices range between £10 and £20 per month, depending on the package and offering a variety of different internet speeds.

For example, Virgin Media offers:

*  a 15Mbps package for £12.50 per month

*  a 54Mbps package at £20 per month

There also other benefits to a social tariff beyond the relatively low monthly fee. There are no charges for getting a package, no fee to leave before the contract expires, and the price won't increase midway through.

However, which package you can access will depend on where you live, as not all properties can receive every broadband service. Those in rural areas in particular will have limited options.


Do I need 200Mbps or just 20?


Before choosing a supplier you should consider exactly what internet speed suits your particular needs.

That comes down to:

*  what you're using the internet for

*  how many people live in your home

BBC iPlayer and Netflix both recommend a 5Mbps connection to stream a programme in high quality, so you might think a 10Mbps connection is enough.

But the moment two people in a household are both streaming video, that would put the connection at capacity - and that's assuming you aren't using your phone while streaming video.

You should also keep in mind the speeds quoted are average speeds. A 100Mbps connection may sound like a lot - but you may not get that speed all of the time.


I can't access a social tariff - are there still cheap deals?


If you're not eligible for a social tariff, your best bet would be to use a comparison website to see what deals are available in your area.

At the time of writing, for example, there are 67Mbps broadband packages available for about £25 per month from some suppliers.

But you should be aware the advertised costs change as companies increase their prices every spring - with the highest price hike coming in at 17.3% this April.

This means a person paying £25 per month in March 2023 may have seen their bill increase to more than £29, with another potential price hike coming in 2024.

Newsletter

Related Articles

0:00
0:00
Close
UK and Finland Discuss European Defence and Continued Support for Ukraine
Nigel Farage Wins Clacton By-Election to Return to the House of Commons
UK Government Deploys Military to Help Fight Wildfires and Bans Disposable Barbecues
UK Records Hottest Day of the Year as Fifth Summer Heatwave Peaks in Southern England
UK Condemns Houthi Actions and Warns of Red Sea Threat to Global Trade
UK and Solomon Islands Open Wildlife Photography Exhibition in Honiara
UK Small Businesses Face Continued Cash Flow and Tax Pressures
Greatham Marsh Restoration Restores Tidal Wetland in Hartlepool After More Than 200 Years
UK Health Regulator Urges University Students to Check Meningitis and Measles Vaccination Status
Mining Remediation Authority Completes Major Ground Stabilization Works in Scottish Community
UK Food Crime Investigators Seize 33 Tonnes of Illegal Food in Multi-Agency Operation
Technical Qualification Uptake Hits Record High as Advanced Mathematics Results Improve
UK Summer Temperatures on Course to Challenge Long-Standing Records, Met Office Says
UK Farmers Bring Forward Cereal Harvests as Drought Threatens Yields
Wildfires Surge Across England and Wales as Fire Chiefs Report Record July
UK Nurses Warn of Heat Risks as Hospital Staff Struggle With Extreme Temperatures
Southern Water Seeks Drought Order for Hampshire and Isle of Wight Amid Water Shortages
UK Heatwave Pushes West London Temperature to 38.1 Degrees as Health Alerts Continue
UK Economy Grows 0.4% in Second Quarter Despite Global Uncertainty
China’s Kimi Launches AI-Focused Credit Card With Agricultural Bank of China and American Express
UK Residents Gather to Watch Rare Partial Solar Eclipse
Reform UK Deputy Leader Richard Tice Faces Criticism Over Legal Threat Against Guardian Journalist
Michael Forsyth Elected Speaker of the House of Lords
Cambridge Researchers Launch £20 Million Human Organoid Drug Testing Programme
Heathrow Loses European Passenger Traffic Lead to Istanbul Airport
Households Near New UK Electricity Pylons to Receive £250 Annual Energy Bill Discount
UK Government Estimates Zero-Hours Contract Ban Could Cost Employers Up to £3 Billion a Year
Robert Jenrick Leaves Conservatives for Reform UK in Major Parliamentary Defection
UK Police Chiefs Urge Government to Block Early Release of Andrew Harper Killers
UK Government Holds Emergency Cobra Meeting as Drought and Heatwave Raise Wildfire Risks
Former Labour Adviser Arrested on Suspicion of Spying for China Held Privileged Access as Top Party Donor
Turkish Parliament Passes Landmark Bill Granting Conditional Amnesty to Disarmed PKK Members
Donald Trump Warns FIFA Against Ousting Gianni Infantino Amid Revolt by Global Football Leaders
Jeff Bezos Joins Investor Group Closing In on $6 Billion Liverpool FC Stake
Police Conduct Cross-Border Raids Against Northern England Drug Network
Nicola Sturgeon Protested at Edinburgh Festival Fringe Event
Major UK Retail Chain Enters Administration With One Hundred Fifty-Four Stores Set to Close
Heathrow Renews Call for Runway Expansion After Losing Europe’s Busiest Airport Ranking
Government Condemns One Million Pound Thames Water Executive Bonus Amid Drought
NHS England Says More Than One Hundred Thousand Hepatitis C Patients Have Been Cured
UK Foreign Secretary Ed Miliband Calls for End to West Bank Settler Violence
UK Prepares for Deepest Partial Solar Eclipse Since Nineteen Ninety-Nine
UK Heatwave Triggers Amber Health Alerts as Economic Losses Reach Four Point Four Billion Pounds
UK Offers Electricity Bill Discounts to Communities Hosting New Power Infrastructure
Bank of England Expected to Hold Interest Rates at Three Point Seven Five Percent
UK Government Moves to Ban Subscription Traps and Misleading Retail Discounts
Andy Burnham Gives Councils New Powers to Block Betting and Vape Shops
UK Councils to Receive Sweeping Planning Powers to Ban New Vape and Betting Shops
Nicola Sturgeon Says She Has No Contact With Estranged Husband After SNP Embezzlement Case
Police Arrest Two Men After Aberdeenshire Defense Technology Office Break-In
×