London Daily

Focus on the big picture.
Saturday, Jul 11, 2026

Can you get cheaper broadband deals with social tariffs?

Can you get cheaper broadband deals with social tariffs?

Up to one million people have cancelled their broadband in the past year because of the high cost of living, a survey by Citizens Advice suggests.

But, at the same time, according to the regulator, Ofcom, 4.3 million eligible people are missing out on cheaper broadband deals.

Here are some things to consider if you're wondering whether you could pay less to get online.


What if I can't afford to pay my broadband bill?


First, tell your supplier.

According to the government, people struggling to pay their bills can access support to stay connected - such as through payment plans or by being allowed to switch to a cheaper internet package without paying a penalty fee.

This might mean dropping down to a package with a slower internet speed, though this could present challenges for people in larger households.

People near the end of your contract may benefit by switching to a different supplier altogether - or may be able to negotiate down the price of their current package.

But other support is available for people struggling with their bills.


Am I eligible for a social tariff?


Ofcom has helped bring so-called social broadband and mobile tariffs, which aim to support people on universal credit and other means-tested benefits, to the market.

You are eligible for a social tariff if you receive any of the following benefits:

*  universal credit

*  pension credit

*  income support

*  income-based jobseeker's allowance

*  income-related employment support allowance

Ofcom's website also states a social tariff can be accessed as long as one person in your household claims universal credit.


I'm eligible, what next?


The social tariffs can be found on Ofcom's website.

Prices range between £10 and £20 per month, depending on the package and offering a variety of different internet speeds.

For example, Virgin Media offers:

*  a 15Mbps package for £12.50 per month

*  a 54Mbps package at £20 per month

There also other benefits to a social tariff beyond the relatively low monthly fee. There are no charges for getting a package, no fee to leave before the contract expires, and the price won't increase midway through.

However, which package you can access will depend on where you live, as not all properties can receive every broadband service. Those in rural areas in particular will have limited options.


Do I need 200Mbps or just 20?


Before choosing a supplier you should consider exactly what internet speed suits your particular needs.

That comes down to:

*  what you're using the internet for

*  how many people live in your home

BBC iPlayer and Netflix both recommend a 5Mbps connection to stream a programme in high quality, so you might think a 10Mbps connection is enough.

But the moment two people in a household are both streaming video, that would put the connection at capacity - and that's assuming you aren't using your phone while streaming video.

You should also keep in mind the speeds quoted are average speeds. A 100Mbps connection may sound like a lot - but you may not get that speed all of the time.


I can't access a social tariff - are there still cheap deals?


If you're not eligible for a social tariff, your best bet would be to use a comparison website to see what deals are available in your area.

At the time of writing, for example, there are 67Mbps broadband packages available for about £25 per month from some suppliers.

But you should be aware the advertised costs change as companies increase their prices every spring - with the highest price hike coming in at 17.3% this April.

This means a person paying £25 per month in March 2023 may have seen their bill increase to more than £29, with another potential price hike coming in 2024.

Newsletter

Related Articles

0:00
0:00
Close
The AI Invoice Shock: Layoffs Didn't Save Managers Money — They Cost Them More
Concern: Sexually Transmitted Bacterium Among Men Develops Antibiotic Resistance
Following Massive Investor Demand: SK Hynix Raises 26.5 Billion Dollars on Nasdaq
Passenger Partially Pulled Out of Ryanair Jet After Cabin Window Fails Mid-Flight
After Four Years, and Under a Heavy Veil of Secrecy: King Charles Meets His Grandchildren, Harry and Meghan's Children
Cross-Party MPs Call for National Climate Emergency Broadcast
Bayeux Tapestry Arrives in the United Kingdom for Landmark Exhibition
United Kingdom Launches Modern Slavery Prevention Programme in Vietnam
Police Warn Against Misinformation Following Disorder in Glasgow
Pension Reform Takes Effect to Consolidate Workplace Savings Industry
Treasury and Bank of England Monitor Economy as Energy Price Pressures Ease
Government Orders Treasury Reform of Disciplinary Procedures Following Civil Servant's Death
Ofcom to Require Major Technology Platforms to Block Scam Advertisements
Labour Apologizes Over Gaza Position in Bid to Rebuild Support
High Court Rules UK-France Asylum Agreement Protection Cuts Were Unlawful
Metropolitan Police Open Murder Investigation Into Death of Former MP Ann Widdecombe
University College London Report Proposes Replacing Council Tax and Stamp Duty With National Property Tax
Treasury Places Amazon, Google, Microsoft and Oracle Under New UK Financial System Oversight Rules
Severe Heatwave Drives Dangerous Ground-Level Ozone Pollution Across Two Thirds of European Union
Westminster in Freefall as Farage's By-Election Gamble Triggers Broader Systemic Crises
Institutional Fractures and Political Volatility Reshape Britain's Domestic Landscape
Deadly Fire, Health Emergencies and Political Upheaval Shape a Volatile Global News Cycle
UK Energy Strategy Focuses on Storage and Offshore Wind to Support Renewable Transition
Regional Governments Gain Greater Role in Britain’s Infrastructure and Economic Strategy
Britain Strengthens Technology Sovereignty Through Tougher Artificial Intelligence Competition Rules
UK Government Expands Artificial Intelligence Use Across Public Services Despite Privacy Debate
UK Universities Warn of Financial Pressure After Sharp Fall in International Student Enrolment
Welsh Government Completes Rail Nationalisation With One Point Five Billion Pound Modernisation Plan
Northern Ireland Records Export Growth as Companies Benefit From Dual UK and EU Market Access
Greater Manchester Launches Two Billion Pound Plan to Convert Empty Commercial Sites Into Housing
National Grid Connects Europe’s Largest Battery Storage Facility in Yorkshire
UK Defence Ministry Plans Royal Navy Autonomous Fleet Deployment to Indo-Pacific
Scotland Approves Europe’s Largest Floating Offshore Wind Project Near Aberdeen
Competition and Markets Authority Blocks Forty Billion Pound Technology Deal Over AI Security Concerns
UK Launches Five Hundred Million Pound Artificial Intelligence Network for National Health Service Diagnostics
Bank of England Signals Possible Interest Rate Cuts After Inflation Falls Below Target
UK Government Unveils Major Wealth Tax Reform to Fund National Health Service Infrastructure Expansion
Flight Instructor Jumped to His Death — Student Landed the Plane: "You Know What You Need to Do"
The Physical and Electronic Barriers Disrupting Domestic Wireless Networks
France and Morocco Open World Cup Quarter-Finals as Collina Defends Refereeing
Prince Harry Suffers Major Court Defeat in Legal Battle Against Daily Mail Publisher
Bonnie Tyler, Welsh Singer Behind Total Eclipse of the Heart, Dies at 75
Barclays and PwC Report Examines Economic Opportunities from Financial Asset Tokenisation
Pound Sterling Strengthens as Investors Anticipate Further Bank of England Rate Increases
British Business Bank Invests Twenty-Seven Million Pounds in Kraken Technology Defence Expansion
UK Business Secretary Peter Kyle Backs State Investment Strategy Inspired by US Approach
UK Electricity System Issues Margin Notice as Heatwave Tightens Evening Supply Outlook
Labour Leadership Contest Opens as Andy Burnham Emerges as Expected Sole Candidate
Tech Pulse: The Future of AI and Screen Culture
Global News Briefing: Escalating Geopolitical Tensions and Corporate Shakeups
×