London Daily

Focus on the big picture.
Friday, Apr 03, 2026

Apple and Google stop workers playing back voices

Apple and Google stop workers playing back voices

The tech giants say they will temporarily stop using humans to monitor and spy on user's smart speaker recordings.

Apple and Google are temporarily stopping workers listening to voice recordings captured by smart speakers and virtual assistants.

It follows a Guardian report that third-party contractors used by Apple had heard people having sex and discussing private medical information.

Siri and other services can activate in error after wrongly picking up sounds they mishear as their "wake" words.

Apple said the move would affect users worldwide.

Google suspended the practice across the EU on 10 July but has only just confirmed the fact in public.

Amazon - which also uses staff to transcribe some recordings - has not commented.

Technology companies use staff to "grade" voice recordings to improve their virtual assistants' accuracy rates in handling requests - and take steps to anonymise the source.

Google, for example, distorts the recording before it is listened to in order to disguise the user's voice.

However, many members of the public were unaware of the practice until theBloomberg news agency reported the fact earlier this year.

"We are committed to delivering a great Siri experience while protecting user privacy,” Apple said in a statement.

“While we conduct a thorough review, we are suspending Siri grading globally."

The company added in the future users' voice recordings would not be included in the grading process unless they had chosen to opt in.

Germany's data protection commissioner in Hamburg has also launched an investigation into Google over the practice, with which the search company is cooperating.

Speech-recognising assistants were "highly risky" from a privacy point of view, the regulator said in a press release.

"The use of speech assistance systems must be transparent so that informed consent can be obtained from users," added the commissioner, Johannes Caspar.

Google said it had already stopped transcribing voice recordings and would continue to do so for at least three months.

A spokeswoman for the company said Google was "in touch" with the Hamburg data protection commissioner.

"We don’t associate audio clips with user accounts during the review process, and only perform reviews for around 0.2% of all clips," she added.

BBC News has asked Amazon whether it also plans to suspend speech monitoring.

In June, Dave Limp - the executive in charge of Alexa - said only a "tiny fraction of 1%" of voice recordings were ever listened to by humans.

But he conceded the company's terms and conditions could have been clearer about the matter.

Newsletter

Related Articles

0:00
0:00
Close
Trump’s Strategic Pressure on UK Seen as Push for Stronger Alignment and Fairer Terms
UK Focuses on Trade Finance to Secure Critical Materials for Defence and Energy Sectors
Majority of UK Businesses Hit by Middle East Conflict While Confidence Holds Firm
UK Royal Navy Faces Renewed Scrutiny as Debate Intensifies Over Capability and Readiness
Reform UK Faces Mounting Distractions as Policy Agenda Struggles to Gain Traction
Investigation Launched Into Northern Cyprus IVF Clinics After UK Families Receive Incorrect Sperm
International Meeting Issues Unified Call to Safeguard Navigation Through Strait of Hormuz
Potential Strait of Hormuz Closure Raises Concerns Over UK Food and Medicine Supply Chains
UK Leads Coalition of Over Forty Nations Urging Iran to Reopen Strait of Hormuz
UK Secures Tariff-Free Access for Medicines in Landmark US Pharma Trade Agreement
King Charles III Invited to Address Joint Session of U.S. Congress in Rare Diplomatic Honor
Debate Grows Over Whether Expanded North Sea Drilling Can Reduce UK Energy Bills
UK Faces Heightened Risk of Jet Fuel Shortages, Airline Chief Warns
UK Ends Police Investigations into Lawful Social Media Posts After Review Finds Overreach
Abramovich Moves to Establish Charity for Frozen Chelsea Sale Proceeds Amid UK Dispute
Starmer Reaffirms NATO Commitment While Responding to Trump’s Strategic Critique
UK Aid Reductions Raise Fears of Severe Human Impact Across Parts of Africa
UK Signals Renewed Push for EU Cooperation as Iran Conflict Reshapes Security Landscape
Bank of England Signals Caution as Bailey Advises Markets Against Expecting Rate Hikes
UK to Convene Global Coalition to Restore Shipping Through Strait of Hormuz
Trump Signals Possible NATO Reassessment, Emphasizes Stronger U.S. Strategic Autonomy
Australia Joins British-Led Efforts to Reopen Strait of Hormuz Amid Escalating Tensions
King Charles Plans US State Visit as UK Strengthens Ties with Trump Leadership
UK Regulator Launches Investigation Into Microsoft’s Business Software Practices
Kanye West Set for High-Profile Return to UK Stage at Wireless Festival
Trump Presses Europe to Strengthen Commitment as Iran Conflict Escalates
UK to Deploy Additional Troops to Middle East Amid Rising Regional Tensions
UK Authorities Face Claims of Heavy-Handed Measures in Monitoring Released Pro-Palestine Activists
Trump Calls on UK to Secure Its Own Energy as Iran Conflict Intensifies
Nigel Farage Declines Invitation to UK Conservative Conference Led by Liz Truss
Trump Warns Allies to Take Responsibility as Rift Deepens with UK and France Over Iran Conflict
How Britain’s Prime Minister Controls U.S. Bomber Access in Escalating Iran Conflict
Trump Urges Allies to Secure Their Own Oil Supplies as Hormuz Crisis Disrupts Global Energy
Russia Expels British Diplomat as UK Pushes Back Against Pressure
White House App Faces Scrutiny After Claims of Continuous User Location Tracking
BBC Faces Scrutiny Over Allegations of Paid Content Linked to Saudi Arabia
UK-France Coastal Patrol Agreement Nears Breakdown Amid Migration Pressures
UK Police Detain Pro-Palestine Activist Again Weeks After Bail Release
FTSE 100 Advances as Energy and Mining Shares Gain Amid Middle East Tensions
Eli Lilly Seeks UK Pricing Deal to Unlock Renewed Pharmaceutical Investment
Three Arrested in UK After Massive Cocaine Haul Discovered Hidden in Banana Shipment
UK Fuel Prices Poised for Further Surge Amid Global Energy Pressures
Apple Subsidiary Penalized by UK Authorities for Breach of Moscow Sanctions
Western Allies Intensify Coordinated Sanctions Strategy Against Russia
UK Lawmakers Face Criticism Over Renewed Push for Social Media Restrictions
Starmer Signals UK Crackdown on Addictive Social Media Features
Rising Costs Push One in Five UK Hospitality Businesses to the Brink of Closure
Man Arrested on Suspicion of Attempted Murder After Car Strikes Pedestrians in UK, Injuring Seven
Escalating Conflict Involving Iran Tightens Fiscal Pressures and Highlights UK Economic Vulnerabilities
UK Moves to Confront Russian ‘Shadow Fleet’ Operating in Its Waters
×