London Daily

Focus on the big picture.
Saturday, Jul 05, 2025

Woman orders iPhone 12 Pro Max and gets broken kitchen tile instead

Woman orders iPhone 12 Pro Max and gets broken kitchen tile instead

Buying a shiny new iPhone is a significant investment – especially when it’s the latest iPhone 12 Pro Max where prices start at £1,099.

So you can imagine how fuming Olivia Parkinson was when all that turned up in her iPhone box was a broken kitchen tile.

After ordering from Virgin Media, the cutting-edge new smartphone was delivered by Yodel. However, at some stage, it had been swapped out for the tile before arriving on her doorstep on April 14.

Olivia took to Twitter to call out the companies. Initially, she got brushed aside by Virgin Media.

‘Don’t you just love a new phone day to then receive this… iPhone 12 ProMax who?’ she tweeted.

And then in an updated tweet, Olivia wrote: ‘Just to top it off that @virginmedia can only get back to me within 3-5 working days. Is this a joke???’


According to Olivia, the telecoms company initially refused to believe she had been the victim of fraud.

In another tweet, she wrote: ‘Day 7 of receiving no answers off @virginmedia for the brick I received and not the phone!

‘They’ve opened an investigation to see whether they’re liable or me. A loyal customer who buys a new phone could be liable to still pay for it.’


However, when the tweets started to pick up steam, the company relented.

A Virgin Media spokesperson said: ‘Our investigation found Olivia was the victim of a fraud so we have closed the account, written off the outstanding balance and will be returning all of the money she paid.’

A Yodel spokesperson added: ‘Following a thorough investigation we have confirmed that the parcel was sealed in its original packaging when delivered.

‘We’ve been in contact with Ms Parkinson to keep her updated and encourage her to contact the retailer to resolve this.’

Newsletter

Related Articles

0:00
0:00
Close
London Stock Exchange Faces Historic Low in Initial Public Offerings
A new online platform has emerged in the United Kingdom, specifically targeting Muslim men seeking virgin brides
Trump Celebrates Independence Day with B-2 Flyover and Signs Controversial Legislation
Boris Johnson Urges Conservatives to Ignore Farage
SNP Ordered to Update Single-Sex Space Guidance Within Days
Starmer Set to Reject Calls for Wealth Taxes
Stolen Century-Old Rolls-Royce Recovered After Hotel Theft
Macron Presses Starmer to Recognise Palestinian State
Labour Delayed Palestine Action Ban Over Riot Concerns
Swinney’s Tax Comments ‘Offensive to Scots’, Say Tories
High Street Retailers to Enforce Bans on Serial Shoplifters
Music Banned by Henry VIII to Be Performed After 500 Years
Steve Coogan Says Working Class Is Being ‘Ethnically Cleansed’
Home Office Admits Uncertainty Over Visa Overstayer Numbers
JD Vance Questions Mandelson Over Reform Party’s Rising Popularity
Macron to Receive Windsor Carriage Ride in Royal Gesture
Labour Accused of ‘Hammering’ Scots During First Year in Power
BBC Head of Music Stood Down Amid Bob Vylan Controversy
Corbyn Eyes Hard-Left Challenge to Starmer’s Leadership
London Tube Trains Suspended After Major Fire Erupts Nearby
Richard Kemp: I Felt Safer in Israel Under Attack Than in the UK
Cyclist Says Police Cited Human Rights Act for Riding No-Handed
China’s Central Bank Consults European Peers on Low-Rate Strategies
AI Raises Alarms Over Long-Term Job Security
Saudi Arabia Maintains Ties with Iran Despite Israel Conflict
Musk Battles to Protect Tesla Amid Trump Policy Threats
Air France-KLM Acquires Majority Stake in Scandinavian Airlines
UK Educators Sound Alarm on Declining Child Literacy
Shein Fined €40 Million in France Over Misleading Discounts
Brazil’s Lula Visits Kirchner During Argentina House Arrest
Trump Scores Legislative Win as House Passes Tax Reform Bill
Keir Starmer Faces Criticism After Rocky First Year in Power
DJI Launches Heavy-Duty Coaxial Quadcopter with 80 kg Lift Capacity
U.S. Senate Approves Major Legislation Dubbed the 'Big Beautiful Bill'
Largest Healthcare Fraud Takedown in U.S. History Announced by DOJ
Poland Implements Border Checks Amid Growing Migration Tensions
Political Dispute Escalates Between Trump and Musk
Emirates Airline Expands Market Share with New $20 Million Campaign
Amazon Reaches Milestone with Deployment of One Millionth Robot
US Senate Votes to Remove AI Regulation Moratorium from Domestic Policy Bill
Yulia Putintseva Calls for Spectator Ejection at Wimbledon Over Safety Concerns
Jury Deliberations in Diddy Trial Yield Partial Verdict in Serious Criminal Charges
House Oversight Committee Subpoenas Former Jill Biden Aide Amid Investigation into Alleged Concealment of President Biden's Cognitive Health
King Charles Plans Significant Role for Prince Harry in Coronation
Two Chinese Nationals Arrested for Espionage Activities Against U.S. Navy
Amazon Reaches Major Automation Milestone with Over One Million Robots
Extreme Heat Wave Sweeps Across Europe, Hitting Record Temperatures
Meta Announces Formation of Ambitious AI Unit, Meta Superintelligence Labs
Robots Compete in Football Tournament in China Amid Injuries
Trump Administration Considers Withdrawal of Funding for Hospitals Providing Gender Treatment to Minors
×