Water Woes: Welsh Water to Pay Out £10 to Customers Amidst Leakage Scandal
Welsh Water, a water company in Wales, will pay £10 to each of its 1.3 million household and 100,000 business customers due to an internal review that found "governance and management oversight failures" resulting in under-reported leakages.
The actual total leakage for 2021/22 was 240.3ml per day compared to 157.4ml per day previously reported, costing the company around £14m in total.
Welsh Water also plans to allocate an extra £54m to tackling water leakages over the next two years and changes have been made to how leakages are reported by the company.