London Daily

Focus on the big picture.
Monday, Dec 29, 2025

Storm Arwen: Northern Powergrid sorry for power cut communication

Storm Arwen: Northern Powergrid sorry for power cut communication

An energy firm has apologised for poor communication with households struck by more than a week of power cuts after Storm Arwen.

As of 22:00 GMT on Friday, Northern Powergrid said it had restored power to 98% of homes affected across the North East, but 5,100 remained cut off.

The firm previously warned some could be without power until Wednesday, 12 days after the storm's 98mph winds tore down electricity lines.

In Cumbria, 350 homes remain cut off.

About 1,250 homes in Scotland are also without power, while a £700 cap on compensation has been lifted allowing all those affected to claim £70 for each 12-hour period they are left without power - after an initial £70 for the first 48 hours.

Energy regulator Ofgem has also warned it would take enforcement action against network companies which failed to restore power to customers quickly enough.

Northern Powergrid has been criticised by some home owners - especially in remote parts of County Durham and Northumberland - who have been unable to speak to the firm or get updates on when their power would be restored.

A spokeswoman for the firm said: "As well as creating enormous challenges for us in terms of the engineering work we have to do to respond, the scale of the disruption has made it very challenging for us to communicate effectively with our customers.

"We have heard that loud and clear - and we are sorry that we weren't able to do better in that respect."

She said engineers now had a "much clearer picture of the repairs needed" although "it's not perfect" and "we will still find some surprises".

The firm said it had about 700 jobs to complete and their "best estimate right now is that the last of that work will be completed on Wednesday".

Soldiers have been delivering supply packages


Stephen Deakin from Dissington, near Newcastle, said he had been without power for eight days and counting after a tree knocked a an electricity pole into his garden.

He said he has called Northern Powergrid "every day to complain" as he feared the wires could kill someone if power was turned back on.

He said: "I'm not knocking people on the ground but communication on this has been woeful.

"I understand it's kind of an unprecedented situation but why did they not have a plan in place? Why were people not helped sooner?"

Trees fell into Stephen Deakin's garden bringing down an electricity pole


Major incidents were declared in County Durham and Northumberland with more than 160 Army and Royal Marine personnel being deployed to help residents.

Daljit Lally, chief executive of Northumberland County Council said: "We absolutely understand people's frustrations. They are cold, tired and worried.

"We know [Northern Powergrid] are working flat out and bringing all available resource to the county to reconnect people as soon as they possibly can but it is a vast county and the devastation to powerlines has been catastrophic."

In Cumbria, Paul Bircham, from Electricity North West, said all properties should be restored by the end of the weekend, with more than 1,000 being reconnected overnight.

He told BBC Radio Cumbria the remaining properties included holiday lets and second homes, hence a delay in them being reported to the firm.

'Rebuild the line'


Overnight repairs had been hit by some problems though, with a a restored line in Crosthwaite being taken back down by another falling tree, but he said: "We will make more connections this morning."

Mr Bircham also said there were other "business as usual" power cuts caused by damage unrelated to the storm, which the firm was fixing.

"We have a good track of which are the longstanding faults and what to put to the top of our priority list," Mr Bircham said, adding: "We will be working to strengthen the repairs we have made and rebuild the line."

Ofgem has said it will review the response of the power companies to the damage caused by Storm Arwen.

Chief executive Jonathan Brearley said the watchdog was "deeply concerned" by the delay in power restoration, adding: "We want to establish the facts and make sure we understand what has happened, whether the network companies have met their obligations. If they haven't, we will take enforcement action."

Meanwhile, The Met Office has issued yellow weather warnings for rain in parts of the North East of England between 18:00 GMT on Saturday and 05:00 on Sunday.

Newsletter

Related Articles

0:00
0:00
Close
UK Plans Royal Diplomacy with King Charles and Prince William to Reinvigorate Trade Talks with US
King Charles and Prince William Poised for Separate 2026 US Visits to Reinforce UK-US Trade and Diplomatic Ties
Apple Moves to Appeal UK Ruling Ordering £1.5 Billion in Customer Overcharge Damages
King Charles’s 2025 Christmas Message Tops UK Television Ratings on Christmas Day
The Battle Over the Internet Explodes: The United States Bars European Officials and Ignites a Diplomatic Crisis
Princesses Beatrice and Eugenie Join Royal Family at Sandringham Christmas Service
Fine Wine Investors Find Little Cheer in Third Year of Falls
UK Mortgage Rates Edge Lower as Bank of England Base Rate Cut Filters Through Lending Market
U.S. Supermarket Gives Customers Free Groceries for Christmas After Computer Glitch
Air India ‘Finds’ a Plane That Vanished 13 Years Ago
Caviar and Foie Gras? China Is Becoming a Luxury Food Powerhouse
Hong Kong Climbs to Second Globally in 2025 Tourism Rankings Behind Bangkok
From Sunniest Year on Record to Terror Plots and Sports Triumphs: The UK’s Defining Stories of 2025
Greta Thunberg Released on Bail After Arrest at London Pro-Palestinian Demonstration
Banksy Unveils New Winter Mural in London Amid Festive Season Excitement
UK Households Face Rising Financial Strain as Tax Increases Bite and Growth Loses Momentum
UK Government Approves Universal Studios Theme Park in Bedford Poised to Rival Disneyland Paris
UK Gambling Shares Slide as Traders Respond to Steep Tax Rises and Sector Uncertainty
Starmer and Trump Coordinate on Ukraine Peace Efforts in Latest Diplomatic Call
The Pilot Barricaded Himself in the Cockpit and Refused to Take Off: "We Are Not Leaving Until I Receive My Salary"
UK Fashion Label LK Bennett Pursues Accelerated Sale Amid Financial Struggles
U.S. Government Warns UK Over Free Speech in Pro-Life Campaigner Prosecution
Newly Released Files Shed Light on Jeffrey Epstein’s Extensive Links to the United Kingdom
Prince William and Prince George Volunteer Together at UK Homelessness Charity
UK Police Arrest Protesters Chanting ‘Globalise the Intifada’ as Authorities Recalibrate Free Speech Enforcement
Scambodia: The World Owes Thailand’s Military a Profound Debt of Gratitude
Women in Partial Nudity — and Bill Clinton in a Dress and Heels: The Images Revealed in the “Epstein Files”
US Envoy Witkoff to Convene Security Advisers from Ukraine, UK, France and Germany in Miami as Peace Efforts Intensify
UK Retailers Report Sharp Pre-Christmas Sales Decline and Weak Outlook, CBI Survey Shows
UK Government Rejects Use of Frozen Russian Assets to Fund Aid for Ukraine
UK Financial Conduct Authority Opens Formal Investigation into WH Smith After Accounting Errors
UK Issues Final Ultimatum to Roman Abramovich Over £2.5bn Chelsea Sale Funds for Ukraine
Rare Pink Fog Sweeps Across Parts of the UK as Met Office Warns of Poor Visibility
UK Police Pledge ‘More Assertive’ Enforcement to Tackle Antisemitism at Protests
UK Police Warn They Will Arrest Protesters Chanting ‘Globalise the Intifada’
Trump Files $10 Billion Defamation Lawsuit Against BBC as Broadcaster Pledges Legal Defence
UK Says U.S. Tech Deal Talks Still Active Despite Washington’s Suspension of Prosperity Pact
UK Mortgage Rules to Give Greater Flexibility to Borrowers With Irregular Incomes
UK Treasury Moves to Position Britain as Leading Global Hub for Crypto Firms
U.S. Freezes £31 Billion Tech Prosperity Deal With Britain Amid Trade Dispute
Prince Harry and Meghan’s Potential UK Return Gains New Momentum Amid Security Review and Royal Dialogue
Zelensky Opens High-Stakes Peace Talks in Berlin with Trump Envoy and European Leaders
Historical Reflections on Press Freedom Emerge Amid Debate Over Trump’s Media Policies
UK Boosts Protection for Jewish Communities After Sydney Hanukkah Attack
UK Government Declines to Comment After ICC Prosecutor Alleges Britain Threatened to Defund Court Over Israel Arrest Warrant
Apple Shutters All Retail Stores in the United Kingdom Under New National COVID-19 Lockdown
US–UK Technology Partnership Strains as Key Trade Disagreements Emerge
UK Police Confirm No Further Action Over Allegation That Andrew Asked Bodyguard to Investigate Virginia Giuffre
Giuffre Family Expresses Deep Disappointment as UK Police Decline New Inquiry Into Andrew Mountbatten-Windsor Claims
Transatlantic Trade Ambitions Hit a Snag as UK–US Deal Faces Emerging Challenges
×