London Daily

Focus on the big picture.
Monday, Jun 08, 2026

Storm Arwen: Northern Powergrid sorry for power cut communication

Storm Arwen: Northern Powergrid sorry for power cut communication

An energy firm has apologised for poor communication with households struck by more than a week of power cuts after Storm Arwen.

As of 22:00 GMT on Friday, Northern Powergrid said it had restored power to 98% of homes affected across the North East, but 5,100 remained cut off.

The firm previously warned some could be without power until Wednesday, 12 days after the storm's 98mph winds tore down electricity lines.

In Cumbria, 350 homes remain cut off.

About 1,250 homes in Scotland are also without power, while a £700 cap on compensation has been lifted allowing all those affected to claim £70 for each 12-hour period they are left without power - after an initial £70 for the first 48 hours.

Energy regulator Ofgem has also warned it would take enforcement action against network companies which failed to restore power to customers quickly enough.

Northern Powergrid has been criticised by some home owners - especially in remote parts of County Durham and Northumberland - who have been unable to speak to the firm or get updates on when their power would be restored.

A spokeswoman for the firm said: "As well as creating enormous challenges for us in terms of the engineering work we have to do to respond, the scale of the disruption has made it very challenging for us to communicate effectively with our customers.

"We have heard that loud and clear - and we are sorry that we weren't able to do better in that respect."

She said engineers now had a "much clearer picture of the repairs needed" although "it's not perfect" and "we will still find some surprises".

The firm said it had about 700 jobs to complete and their "best estimate right now is that the last of that work will be completed on Wednesday".

Soldiers have been delivering supply packages


Stephen Deakin from Dissington, near Newcastle, said he had been without power for eight days and counting after a tree knocked a an electricity pole into his garden.

He said he has called Northern Powergrid "every day to complain" as he feared the wires could kill someone if power was turned back on.

He said: "I'm not knocking people on the ground but communication on this has been woeful.

"I understand it's kind of an unprecedented situation but why did they not have a plan in place? Why were people not helped sooner?"

Trees fell into Stephen Deakin's garden bringing down an electricity pole


Major incidents were declared in County Durham and Northumberland with more than 160 Army and Royal Marine personnel being deployed to help residents.

Daljit Lally, chief executive of Northumberland County Council said: "We absolutely understand people's frustrations. They are cold, tired and worried.

"We know [Northern Powergrid] are working flat out and bringing all available resource to the county to reconnect people as soon as they possibly can but it is a vast county and the devastation to powerlines has been catastrophic."

In Cumbria, Paul Bircham, from Electricity North West, said all properties should be restored by the end of the weekend, with more than 1,000 being reconnected overnight.

He told BBC Radio Cumbria the remaining properties included holiday lets and second homes, hence a delay in them being reported to the firm.

'Rebuild the line'


Overnight repairs had been hit by some problems though, with a a restored line in Crosthwaite being taken back down by another falling tree, but he said: "We will make more connections this morning."

Mr Bircham also said there were other "business as usual" power cuts caused by damage unrelated to the storm, which the firm was fixing.

"We have a good track of which are the longstanding faults and what to put to the top of our priority list," Mr Bircham said, adding: "We will be working to strengthen the repairs we have made and rebuild the line."

Ofgem has said it will review the response of the power companies to the damage caused by Storm Arwen.

Chief executive Jonathan Brearley said the watchdog was "deeply concerned" by the delay in power restoration, adding: "We want to establish the facts and make sure we understand what has happened, whether the network companies have met their obligations. If they haven't, we will take enforcement action."

Meanwhile, The Met Office has issued yellow weather warnings for rain in parts of the North East of England between 18:00 GMT on Saturday and 05:00 on Sunday.

Newsletter

Related Articles

0:00
0:00
Close
Japanese Technology Firm Fujitsu Launches Advanced Artificial Intelligence Tool for Corporate Disclosures
South Africa Officially Launches Nationwide Campaign for Highly Contested Local Government Elections
United Kingdom Commits Additional Funding for Unexploded Ordnance Clearance in Laos
Singapore Announces Stringent New Greenhouse Gas Regulations for Commercial Cooling Systems
Cambodia and Thailand Hold High-Level Border Security Talks at United Nations Headquarters
Myanmar Military Government and China Sign Major Agreement to Upgrade Media and Cultural Cooperation
Knife Attack at Swiss Train Station Leaves Three Injured in Suspected Act of Domestic Terrorism
Transnational Extortion Gang Threatens Canadian Police With Army of One Thousand Armed Operatives
Australia Imposes Forty-Two-Day Quarantine on Cruise Ship Passengers Following Deadly Hantavirus Outbreak
International Monetary Fund Unlocks Seven Hundred Million United States Dollars for Sri Lanka Following Economic Reforms
Australia Launches Record One Point Four Billion Dollar Lawsuit Against Chemical Giant 3M Over Contamination
China and Canada Foreign Ministers Meet in Ottawa in Effort to Stabilize Strained Diplomatic Ties
Indonesia Demands Urgent United Nations Security Council Reform Amid Escalating Global Conflicts
Extreme Weather Patterns Trigger Severe Drought in Madagascar and Destructive Flooding in East Africa
Indian State of Karnataka Faces Political Upheaval as Chief Minister Siddaramaiah Abruptly Resigns
Philippines and Japan Reaffirm Defense Ties as Crucial for Indo-Pacific Regional Stability
Norway Joins French Nuclear Deterrence Initiative in Major Shift for European Security Architecture
Global Critical Mineral Alliances Expand as Western Nations Move to Counter Chinese Supply Dominance
United States Imposes Fifty Percent Tariffs on Mexican Steel and Aluminum Ahead of Trade Pact Review
European Union and China Head Toward Major Trade Conflict Over Clean Technology Exports
United States Economic Growth Severely Downgraded to One Point Six Percent as Stagflation Fears Mount
World Health Organization Warns Central African Ebola Epidemic is Outpacing Containment Efforts
United States Treasury Department Conditions Sanctions Relief on Reopening of the Strait of Hormuz
Iranian Air Defenses Intercept and Destroy United States Military Drone Over Bushehr Province
Iranian Armed Forces Launch Ballistic Missiles Toward Unspecified Targets Prompting Regional Condemnation
United Nations Secretary-General Warns Global Order Facing Highest Level of Conflict Since 1945
Israel Issues Sweeping Evacuation Orders in Southern Lebanon Amid Intensified Hezbollah Conflict
Russia Announces Systemic Military Strikes Targeting Ukrainian Defense and Energy Infrastructure
United States and Iranian Negotiators Reach Draft Agreement to Extend Ceasefire and Resume Nuclear Talks
United Nations Security Council Deeply Divided Over United States Capture of Venezuelan President
US and Iran Exchange Direct Military Strikes Amid Fragile Gulf Ceasefire
World Health Organization Warns of Catastrophic Ebola Outbreak in DR Congo
Russia Threatens New Wave of Strikes on Ukrainian Infrastructure and Embassies
Scientists Warn Atlantic Ocean Currents Could Collapse Faster Than Projected
Anthropic Reaches $900 Billion Valuation in Historic AI Funding Round
Washington Imposes Crippling Sanctions on Iranian Maritime Authority
Japan and the Philippines Initiate Strategic Intelligence-Sharing Pact
Microsoft Deploys Autonomous Computer-Using AI Agents to Global Markets
Anthropic Secures $45 Billion Compute Infrastructure Agreement With SpaceX
U.S. Director of National Intelligence Resigns Amid Administration Shakeup
Micron Technology Crosses Trillion-Dollar Valuation Amid Unprecedented Hardware Demand
Canada and Germany Finalize Historic Long-Term LNG Export Agreement
China Expands International Travel Restrictions on Domestic AI Researchers
Japan Approves Sweeping Overhaul of National Intelligence Apparatus
Global Airlines Scramble Logistics as Middle East Airspace Remains Fractured
Japan's Naphtha Imports Plunge 47 Percent Amid Strait of Hormuz Closure
Global Crude Prices Retreat Below $96 as Gulf Tensions Momentarily Ease
Generative AI Outperforms Human Baselines in Landmark Global Creativity Study
NASA Partners With Private Aerospace to Unveil Permanent Lunar Base Architecture
South Korean Equity Markets Surge on Next-Generation Memory Chip Frenzy
×