London Daily

Focus on the big picture.
Friday, Mar 20, 2026

Scammers using cost of living crisis to target people - here are the most common tricks

Scammers using cost of living crisis to target people - here are the most common tricks

According to Citizens Advice and the Consumer Protection Partnership, scammers have been targeting people using methods such as email and text messages - and claiming they can offer their victims refunds and rebates.

More than three quarters of adults in the UK say they have been targeted by scammers using the cost of living crisis to trick them into handing over money and personal details, campaigners have revealed.

Around 40 million people have been contacted by scammers this year - a 14% increase on last year - trying to "exploit the changing and challenging circumstances" and leaving their victims "distraught and really upset".

According to Citizens Advice and the Consumer Protection Partnership, scammers have been targeting people using methods such as email and text messages.

Customers have also been asked to enter their mother's maiden name to receive a refund on energy and council tax bills.

The most common types of scams:


*  Deliveries, postal or courier services (55%)

*  Someone pretending to be from the government or HMRC (41%)

*  Someone offering a fake investment or financial 'get rich quick' schemes (29%)

*  Rebates and refunds (28%)

*  Banking (27%)

*  Online shopping (24%)

*  Health or medical (13%)

*  Energy scams (12%)

Ahead of households receiving financial payments to help with the cost of living, Citizens Advice warned that it had seen a range of associated scams, including emails claiming to be from Ofgem asking people to enter their bank details to get the £400 energy rebate.

Sheree, 65, lives alone and has around £800 a month from her pension and personal independence payment benefit to cover her essential bills and care.

She was targeted by a scam which saw the fraudsters spend almost £1,000 on her card - despite her having never shopped online.

She said: "When I checked my balance my heart literally dropped. I had no money, I couldn't buy any food.

"I went to Citizens Advice, I was so distraught and really upset. I really do not know what I would have done without the food and fuel vouchers as I don't have anyone to ask for help.

"My bank did manage to get my money back, but the whole thing was extremely stressful."

David, an electrician from Elgin, recently lost more than £1,400 in a sophisticated delivery text scam.

He had received a text message pretending to be from a well-known delivery firm saying an extra charge of £1.50 was required for a parcel delivery.

As he was expecting a parcel, he clicked on the link and was taken to a website which asked him to provide a delivery address, phone number, card and bank details.

He then received a call purportedly from his bank's fraud department, saying there had been suspicious activity on his account. He was then convinced to transfer £1,400 into a new "safe" account.

Fiona Richardson, chief officer for Trading Standards Scotland, said an awareness campaign had been launched, adding: "Scammers are quick to exploit the changing and challenging circumstances that we are all currently facing.

"Anyone can be caught out by scammers especially as the tactics used are getting more and more sophisticated."

Newsletter

Related Articles

0:00
0:00
Close
Apple issues an unusual warning: this is how your iPhone can be hacked without you doing anything
UK and Nigeria Reach Agreement to Accelerate Return of Irregular Migrants
UK Sets New Aid Priorities Following Significant Budget Reductions
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
UK Plans 50% Steel Tariffs in Bold Move to Protect Domestic Industry
Iran Conflict Sends Shockwaves Through UK Economy as Energy Costs and Trade Risks Surge
UK Health Officials Warn Kent Meningitis Outbreak Still Active as Cases Continue to Rise
UK Climate Progress Faces Scrutiny Over Reliance on Carbon Accounting Methods
UK Deploys Advisers to United States to Shape Plan for Reopening Strait of Hormuz
Amazon Bets on AI-Driven Alexa Upgrade to Revive UK Smart Speaker Market
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
GB News Faces Regulatory Complaints Over On-Air Remarks on ‘Genocide’ Claims
UK Signals Expanded Support for Gulf Allies as Iranian Attacks Intensify Regional Threats
UK VAT Decision Opens Path for Potential Refunds to U.S. Biopharma Firms
UK and Canada Advance ‘Middle Power’ Strategy to Shape Global Influence Beyond Superpowers
Google Explores AI Opt-Out Features in Search to Address UK Regulatory Concerns
Google Explores AI Opt-Out Features in Search to Address UK Regulatory Concerns
UK Fuel Prices Poised to Surge as Global Tensions Drive Oil Market Volatility
UK Fuel Prices Poised to Surge as Global Tensions Drive Oil Market Volatility
UK Holds Back on Hormuz Escort Mission While Continuing Talks with Allies
TrumpRx Pricing Platform Faces Scrutiny as Some Medicines Remain Costlier Than in the UK
UK, Netherlands and Finland Explore Joint Defence Investment Bank to Boost Military Capability
Deadly Meningitis Outbreak in Kent Raises Alarm as Cases Surge and Emergency Response Expands
UK Security Adviser Viewed US-Iran Nuclear Deal as Within Reach Before Sudden Escalation
UK Prime Minister Urges Continued Focus on Ukraine Amid Escalating Iran Conflict
UK Introduces New Safeguards to Shield Lenders from Bank Run Risks
UK Promotional Products Market Surpasses £1.3 Billion as Demand Strengthens in 2025
Reeves Pushes for Deeper UK-EU Economic Ties to Revive Growth
UK Security Adviser Saw No Imminent Iranian Nuclear Threat Days Before War Erupted
France Signals Warm Welcome for UK Return to EU Single Market Amid Renewed Cooperation Talks
UK Defence Official Criticises Boeing Over Delays to E-7 Wedgetail Programme
UK Urged to Secure Quantum Talent as Minister Warns Against Repeating AI Setbacks
UK Mayors Set to Gain New Spending Powers Under Reeves’ Fiscal Devolution Plan
Western Allies Urge Restraint as Israel Weighs Expanded Ground Operation in Lebanon
Trump Warns NATO Faces ‘Very Bad’ Future Without Stronger Allied Support in Iran Conflict
UK Minister Says Britain Not Bound to Support Every Demand From U.S. President
Starmer Tells Trump Britain Will Not Be Drawn Into Wider Iran War
Starmer Tells Trump Britain Will Not Be Drawn Into Wider Iran War
UK Set to Introduce Steel Tariffs of Up to 50 Percent in New Industrial Strategy
European Governments Decline Trump’s Call to Send Warships to Reopen Strait of Hormuz
Fears Over Iran Conflict Weigh on UK Consumer Confidence
Starmer Says UK Working With Allies on Hormuz Shipping Plan After Trump Raises Pressure
Iran War and Energy Shock Shake Britain’s Economy and Political Debate
Deadly Meningitis Outbreak at UK University Leaves Two Dead and Several Seriously Ill
Deadly Meningitis Outbreak at UK University Leaves Two Dead and Several Seriously Ill
King Charles and Queen Camilla Share Personal Tributes to Their Mothers on UK Mother’s Day
Prince William Honors Princess Diana with Mother’s Day Tribute
UK Economy Stalls in January as Households Cut Back on Eating Out
×