Managed Network Services

The Royal Borough of Greenwich is seeking a Managed Service Provider (MSP) to deliver a fully managed network service. The Council operates a substantial and geographically distributed network estate across multiple locations throughout the borough, comprising of several hundred network and security devices that support approximately 4,000 staff and the delivery of services to around 300,000 residents.

The Managed Service Provider (MSP) will provide end-to-end management of the Council's network services and the core scope of services include: • LAN and WAN management • Wi-Fi infrastructure across all sites • Internet connectivity and external access services • Network security services (including firewalls and secure access) • Connectivity to cloud platforms (including multi-cloud and SaaS services) • Voice and unified communications support (Teams telephony ecosystem) • Third-party connectivity and supplier integration. • Advice and guidance on networking design, best practice and security. The Council operates a multi-supplier environment and expects the successful supplier to work collaboratively within a Service Integration and Management (SIAM) model.

The supplier shall maintain effective working relationships with Council teams, incumbent suppliers, strategic partners, and third-party providers to ensure the seamless delivery of services.