London Daily

Focus on the big picture.
Sunday, Dec 14, 2025

NHS staff face rising tide of abuse from patients provoked by long waits

NHS staff face rising tide of abuse from patients provoked by long waits

Chronic underfunding, Covid and staff shortages blamed for increase in physical and verbal assaults

NHS staff across the UK are facing a “growing tide of abuse” including assaults from patients, which they say is being caused by frustration at long waits for care.

In a strongly worded joint statement, which has been shared with the Guardian, six key medical bodies and staff groups blame patients’ increasingly long delays in receiving treatment on years of successive governments underinvesting in the NHS and not fixing severe workforce shortages.

They are urging ministers to be “honest and transparent” about the intense strain on the NHS after a spike in threats and assaults on frontline staff.

It comes amid a growing belief among senior doctors that ministers’ insistence that GPs should offer face-to-face appointments, that hospitals need to improve waiting times as soon as possible, and that managers of “failing” hospitals with persistently long delays for care could be sacked are all part of a deliberate government strategy to try to blame the NHS for its many problems.

One senior medical leader told the Guardian: “As we come out of the pandemic there is a noticeable change in the political rhetoric away from thanking and supporting the NHS to demanding that it now delivers the recovery of services. There is a danger that this translates into blaming individual staff members on the frontline.” Some medical bodies feel that Sajid Javid, the health and social care secretary, is ignoring them.


The statement said that “distressing” recent attacks on GPs and their teams are part of a “phenomenon [this] is happening right across health and care” and involves verbal or physical aggression towards A&E staff, ambulance crews, midwives, nurses, receptionists, call handlers, social care workers and also those administering Covid vaccines.

It said: “We understand that individuals become frustrated at long waits, delays in their care or other problems in the delivery of services they rightly expect.”

But, in a riposte to the government, it added: “However, blaming individual members of staff, whether clinical or administrative, for systemic problems caused by huge increases in demand, coupled with a lack of resources and workforce capacity, is completely inappropriate.”

The waiting list in England for hospital care has hit a record 5.61m, tens of thousands are having to wait 12 or 18 months, GP surgeries are struggling to see patients as quickly as they want and some ambulances are taking many hours to reach patients after a 999 call.

The signatories include the Academy of Medical Royal Colleges, Royal College of Nursing, British Medical Association, NHS Confederation, Royal College of Midwives and Unison.

Ominously, their statement also warned that Covid has “multiplied the pressures” on the NHS and “that challenge is going to continue for some long time to come as waiting lists and restricted access to services will get worse before they get any better”.

Javid told the Guardian last week that he is considering increasing the penalties for anyone who attacks NHS staff.

Earlier this month Deirdre Fowler, the chief nurse and midwife at Bristol’s main acute NHS trust, disclosed at its board meeting “an extraordinary increase in violence and aggression towards our staff throughout our front doors” at the A&Es at Bristol Royal Infirmary, the city’s children’s hospital and Weston general hospital in Weston-super-mare, which it also runs.

Fowler identified treatment delays as the key reason. Citing a survey of A&E staff that found that over half had recently experienced some kind of aggression or violence, she added: “This is directly correlated to increased activity and a change in public perception from one of clapping and seeing our NHS staff as heroes to being incredibly frustrated because of long waits. One in six A&E staff are thinking about moving to less stressful roles as a result of the hostility, the survey found.

NHS bodies in Bristol, North Somerset and South Gloucestershire say aggression and abuse towards staff have risen since last year. The Bristol trust recorded 1,356 incidents of violence and aggression in the year to March – 17% up on the year before. The South West ambulance service recorded 1,917 such incidents in 2020-21 – 38% up year on year – including 345 assaults.

Growing numbers of NHS care providers are giving staff, for example in A&E, body cameras to wear to deter abuse and record incidents that may result in criminal charges. Some ambulance crew already wear stab vests to risky incidents. And some hospitals are beefing up their security.

The James Paget hospital in Norfolk hired a security firm to ensure safety overnight in its A&E and at its main entrance after incidents of “rude and abusive behaviour” against staff rose to 45 a month.

Also recently:

*  London ambulance service figures showed that incidents involving physical abuse and assault had risen from 534 in 2016-17 to 650 in 2020-21 and of verbal hostility from 596 to 1,025.

*  NHS Greater Glasgow and Clyde health board disclosed that 354 violent and aggressive incidents and threats are carried out every month against its staff, who have been left “fearing that they will be subjected to violence and threats”.

*  Last week 41-year-old Dionne Wilson was fined £220 after being convicted by magistrates of assaulting a healthcare assistant at Warrington hospital who was trying to help her.

The statement also urged “government and the media … to be honest and transparent with the public about the pressures facing health and care services and that this is going to have direct implications for patients and their carers. This means making clear that the problems are systemic and that blaming and abusing individual staff members is never acceptable behaviour.”

Dr Katherine Henderson, the president of the Royal College of Emergency Medicine, urged hospitals to ensure that all A&Es have security personnel on duty all the time to deter attacks.

A Department of Health and Social Care spokesperson condemned rising hostility towards NHS staff: “The NHS has done a phenomenal job during the pandemic and it is completely unacceptable for our heroic doctors, nurses and healthcare workers to face abuse for any reason.

“We are committed to ensuring people get the treatment they need as quickly as possible and average waiting times are nearly 45% lower than the peak of July 2020.

“Our record investment is helping to tackle the backlog in the NHS, including £2bn this year and £8bn over the next three years, which will deliver an extra nine million checks, scans and operations for patients across the country.”

Newsletter

Related Articles

0:00
0:00
Close
UK Government Declines to Comment After ICC Prosecutor Alleges Britain Threatened to Defund Court Over Israel Arrest Warrant
Apple Shutters All Retail Stores in the United Kingdom Under New National COVID-19 Lockdown
US–UK Technology Partnership Strains as Key Trade Disagreements Emerge
UK Police Confirm No Further Action Over Allegation That Andrew Asked Bodyguard to Investigate Virginia Giuffre
Giuffre Family Expresses Deep Disappointment as UK Police Decline New Inquiry Into Andrew Mountbatten-Windsor Claims
Transatlantic Trade Ambitions Hit a Snag as UK–US Deal Faces Emerging Challenges
Ex-ICC Prosecutor Alleges UK Threatened to Withdraw Funding Over Netanyahu Arrest Warrant Bid
UK Disciplinary Tribunal Clears Carter-Ruck Lawyer of Misconduct in OneCoin Case
‘Pink Ladies’ Emerge as Prominent Face of UK Anti-Immigration Protests
Nigel Farage Says Reform UK Has Become Britain’s Largest Party as Labour Membership Falls Sharply
Google DeepMind and UK Government Launch First Automated AI Lab to Accelerate Scientific Discovery
UK Economy Falters Ahead of Budget as Growth Contracts and Confidence Wanes
Australia Approves Increased Foreign Stake in Strategic Defence Shipbuilder
Former UK Prime Minister Boris Johnson proclaims, “For Ukraine, surrendering their land would be a nightmare.”
Microsoft Challenges £2.1 Billion UK Cloud Licensing Lawsuit at Competition Tribunal
Fake Doctor in Uttar Pradesh Accused of Killing Woman After Performing YouTube-Based Surgery
Hackers Are Hiding Malware in Open-Source Tools and IDE Extensions
Traveling to USA? Homeland Security moving toward requiring foreign travelers to share social media history
UK Officials Push Back at Trump Saying European Leaders ‘Talk Too Much’ About Ukraine
UK Warns of Escalating Cyber Assault Linked to Putin’s State-Backed Operations
UK Consumer Spending Falters in November as Households Hold Back Ahead of Budget
UK Orders Fresh Review of Prince Harry’s Security Status After Formal Request
U.S. Authorises Nvidia to Sell H200 AI Chips to China Under Security Controls
Trump in Direct Assault: European Leaders Are Weak, Immigration a Disaster. Russia Is Strong and Big — and Will Win
"App recommendation" or disguised advertisement? ChatGPT Premium users are furious
"The Great Filtering": Australia Blocks Hundreds of Thousands of Minors From Social Networks
Mark Zuckerberg Pulls Back From Metaverse After $70 Billion Loss as Meta Shifts Priorities to AI
Nvidia CEO Says U.S. Data-Center Builds Take Years while China ‘Builds a Hospital in a Weekend’
Indian Airports in Turmoil as IndiGo Cancels Over a Thousand Flights, Stranding Thousands
Hollywood Industry on Edge as Netflix Secures Near-$60 Bln Loan for Warner Bros Takeover
Drugs and Assassinations: The Connection Between the Italian Mafia and Football Ultras
Hollywood megadeal: Netflix acquires Warner Bros. Discovery for 83 billion dollars
The Disregard for a Europe ‘in Danger of Erasure,’ the Shift Toward Russia: Trump’s Strategic Policy Document
Two and a Half Weeks After the Major Outage: A Cloudflare Malfunction Brings Down Multiple Sites
UK data-regulator demands urgent clarity on racial bias in police facial-recognition systems
Labour Uses Biscuits to Explain UK Debt — MPs Lean Into Social Media to Reach New Audiences
German President Lays Wreath at Coventry as UK-Germany Reaffirm Unity Against Russia’s Threat
UK Inquiry Finds Putin ‘Morally Responsible’ for 2018 Novichok Death — London Imposes Broad Sanctions on GRU
India backs down on plan to mandate government “Sanchar Saathi” app on all smartphones
King Charles Welcomes German President Steinmeier to UK in First State Visit by Berlin in 27 Years
UK Plans Major Cutback to Jury Trials as Crown Court Backlog Nears 80,000
UK Government to Significantly Limit Jury Trials in England and Wales
U.S. and U.K. Seal Drug-Pricing Deal: Britain Agrees to Pay More, U.S. Lifts Tariffs
UK Postpones Decision Yet Again on China’s Proposed Mega-Embassy in London
Head of UK Budget Watchdog Resigns After Premature Leak of Reeves’ Budget Report
Car-sharing giant Zipcar to exit UK market by end of 2025
Reports of Widespread Drone Deployment Raise Privacy and Security Questions in the UK
UK Signals Security Concerns Over China While Pursuing Stronger Trade Links
Google warns of AI “irrationality” just as Gemini 3 launch rattles markets
Top Consultancies Freeze Starting Salaries as AI Threatens ‘Pyramid’ Model
×