London Daily

Focus on the big picture.
Monday, Jul 13, 2026

Loyalty cards: How a big yellow label influences what we buy

Loyalty cards: How a big yellow label influences what we buy

Supermarket shoppers have long been on the lookout for yellow stickers placed on cut-price products at the end of the aisle that are approaching their best-before date.

Now the use of the big yellow label has extended to other in-store discounts - specifically lower prices targeted directly at loyalty card holders.

The colour is carefully chosen. It is supposedly warm and welcoming. And these deals, exclusive to loyalty card holders, mark a change in tactics by retailers.

Gone are the days when the Clubcard or Nectar card was used to build up points to redeem for a treat. Now they offer financially-stretched customers lower prices in the hope they do not shop elsewhere.

In return, cardholders give these businesses a deep insight into their spending preferences, and an opportunity to boost their profits.

Retailers are also exploring the potential of loyalty programmes to reward sustainability, and meet their eco targets.

Loyalty schemes have been around for decades


Loyalty points are nothing new. In the 1960s and 1970s, Green Shield Stamps were popular.

Shoppers filled books of stamps to exchange for gifts. Complete eight books and you could claim a new toaster. Fill 155 and a Lambretta scooter was yours.

The Tesco Clubcard took the idea to another level. The supermarket chain first introduced the Clubcard in 1995 and within a year, customers were spending 28% more in its stores.

Now, faced with the prospect of losing customers to the discounters Aldi and Lidl, and in light of the soaring cost of living, there has been a clear shift.

Tesco chief executive Ken Murphy, this week announcing annual profits of £1bn, said the business had "fundamentally repositioned" its discounting in recent times, including its Clubcard Prices system. The retailer claims 21 million UK households use a Clubcard.


On Tuesday, its rival Sainsbury's launched Nectar Prices - hundreds of lower-cost products for its 18 million cardholders. Outside of groceries, Boots recently said it was shifting the focus of its Advantage Card to day-to-day discounts on its own-brand products.

"It costs retailers a lot more to acquire a customer than it does to keep a customer," says consumer insight specialist Kate Hardcastle.

"So they are reminding you that if you are loyal, they are literally treating you differently as a customer. They want a narrative that they are the best and the cheapest."

In response, they hope shoppers with busy lives do not bother to shop around, and fill their baskets in one store as well as making impulse purchases of the products on offer.


Price comparison risk


The pitfall for shoppers is that these loyalty card discounts can make it more difficult to compare prices and work out value for money.

Ms Hardcastle and the consumer association Which? both highlight the difficulty some shoppers have in finding the unit price, rather than just the headline price. For example, what is the cost per 100g of the product, rather than the total price.

Ele Clark, retail editor at Which?, also points out that some of these rewards are unavailable in supermarkets' convenience stores, where those on low incomes and without a car may shop.

There is also the question of digital exclusion. As loyalty programmes migrate from physical cards to apps, then some people may miss out altogether.

The digital transformation still has a long way to go, according to Ms Hardcastle. The expansion of personalised discounts is one such area.

Retailers, if shoppers give them permission, will not only be able to track the store that shoppers are visiting, but even the aisle they are browsing.

That, and smartphone notifications, mean real-time reminders and rewards will soon be available for shoppers.


Rewards for the planet


The future, and indeed the present, use of loyalty programmes will not be focused entirely on price.

Annich McIntosh, managing editor of Loyalty Magazine, says that brands are using loyalty and membership to address customers' demands for sustainability.

The offers range from cosmetics companies providing refillable bottles, to customers collecting loyalty points that - when a target is hit - means the company cleans a beach.

Schemes in the travel sector may also reward more environmentally-friendly choices, shifting away from frequent flyer points.

Ms McIntosh says companies will also maintain a relationship with a customer after a sale, telling them how the product can eventually be recycled.

"This is about changing people's behaviour and making them feel good about it," she says.

The clear benefit for companies is that they can hit their sustainability goals and boost sales because loyal shoppers will return to the brand when they buy the next item.

Newsletter

Related Articles

0:00
0:00
Close
United Kingdom Financial Markets Monitor Business Response to Economic Policy Changes
Scottish Renewable Energy Expansion Highlights Need for Faster Grid Development
Wales and Regions Strengthen Focus on Economic Development Through Tourism and Investment
Retail Industry Warns High Street Businesses Remain Under Pressure
Police Chiefs Highlight Growing Challenges Managing Protests and Public Order
Agriculture Leaders Seek Clarity on Post-Brexit Farming Support and Environmental Rules
Transport Unions Warn of Further Industrial Action Over Pay and Working Conditions
Welsh Tourism Sector Reports Strong Growth Driven by Domestic and International Visitors
National Infrastructure Review Gains Support as Leaders Seek Faster Project Delivery
Financial Markets Assess Impact of United Kingdom Corporate Tax Policy Changes
Northern Ireland Assembly Debates Cross-Border Trade and Infrastructure Cooperation Plans
Government Opens Consultations on Housing Reform and Planning System Changes
Scottish Government Faces Pressure to Accelerate Offshore Wind and Grid Expansion
National Energy System Operator Warns Grid Investment Is Needed for Future Electricity Demand Growth
United Kingdom Research Council Invests in Artificial Intelligence and Biotechnology Innovation Hubs
United Kingdom Expands Oversight of Skilled Worker Visa Sponsors Amid Migration Debate
Cross-Party MPs Call for National Infrastructure Strategy Review to Accelerate Economic Growth
Prime Minister Announces One Billion Pound NHS Funding Package Ahead of Winter Pressures
Bank of England Signals Cautious Approach to Interest Rates as Inflation Remains Above Forecasts
World Cup Visitors Turn American Big-Box Stores Into Souvenir Stops
Netflix Weighs Always-On Channels, Bundles and Short-Form Video
Passenger Is Pulled Partly Outside Ryanair Jet After Window Fails Mid-Flight
Innovation-led growth strategy
Public service reform pressure
Defence and industrial security
Labour leadership transition and economic reset
Northern England Pushes for Greater Influence in Britain’s Future Economic Model
UK Technology Strategy Focuses on Life Sciences, Digital Innovation and Research Investment
Britain and United States Maintain Focus on Pharmaceuticals Cooperation and Industrial Growth
UK Public Services Face Continued Pressure as Government Promises Visible Improvements
Regional Economic Power Becomes Key Theme in Britain’s Next Political Phase
Britain Expands Support for Small Businesses as Firms Seek Better Access to Finance
UK Economy Remains Central Political Challenge as Cost of Living and Growth Concerns Persist
National Health Service Introduces New Workplace Reviews to Improve Conditions for Healthcare Staff
UK Life Sciences Sector Secures More Than Three Billion Pounds in Investment to Support Innovation
Britain Strengthens Defence Strategy as Security Concerns Reshape Military and Industrial Policy
Andy Burnham Promises Stronger UK Defence Industry and Expanded Domestic Production
UK Government Faces Difficult Spending Choices as Labour Leadership Transition Approaches
Rachel Reeves Warns Andy Burnham of Immediate Economic Challenges After Expected Leadership Change
Andy Burnham Prepares to Lead UK Government With Plans for Regional Power Shift and Economic Reset
Government Creates Emergency Support Scheme for Financially Struggling Universities
United Kingdom Replaces Traditional Farm Subsidies With Payments Linked to Environmental Performance
National Grid Reports First Week of Electricity Generation Without Fossil Fuels
United Kingdom Financial Regulator Introduces Tougher Capital Rules for Cryptocurrency Exchanges
Belfast Harbour Expands Operations to Attract Investment Through United Kingdom and European Union Market Access
Scottish Government Threatens Legal Challenge Over Westminster Cuts to North Sea Transition Funding
United Kingdom Accelerates Trans-Pennine High-Speed Rail Project Linking Northern Cities
United Kingdom Secures Ten Billion Pound Investment for Cambridge Quantum Computing Campus
Port Talbot Steelworks Wins Support for Green Hydrogen Transition and Protection of Industrial Jobs
United Kingdom Sends Royal Navy Carrier Strike Group to Indo-Pacific as Regional Security Focus Expands
×