London Daily

Focus on the big picture.
Monday, Jul 20, 2026

Loyalty cards: How a big yellow label influences what we buy

Loyalty cards: How a big yellow label influences what we buy

Supermarket shoppers have long been on the lookout for yellow stickers placed on cut-price products at the end of the aisle that are approaching their best-before date.

Now the use of the big yellow label has extended to other in-store discounts - specifically lower prices targeted directly at loyalty card holders.

The colour is carefully chosen. It is supposedly warm and welcoming. And these deals, exclusive to loyalty card holders, mark a change in tactics by retailers.

Gone are the days when the Clubcard or Nectar card was used to build up points to redeem for a treat. Now they offer financially-stretched customers lower prices in the hope they do not shop elsewhere.

In return, cardholders give these businesses a deep insight into their spending preferences, and an opportunity to boost their profits.

Retailers are also exploring the potential of loyalty programmes to reward sustainability, and meet their eco targets.

Loyalty schemes have been around for decades


Loyalty points are nothing new. In the 1960s and 1970s, Green Shield Stamps were popular.

Shoppers filled books of stamps to exchange for gifts. Complete eight books and you could claim a new toaster. Fill 155 and a Lambretta scooter was yours.

The Tesco Clubcard took the idea to another level. The supermarket chain first introduced the Clubcard in 1995 and within a year, customers were spending 28% more in its stores.

Now, faced with the prospect of losing customers to the discounters Aldi and Lidl, and in light of the soaring cost of living, there has been a clear shift.

Tesco chief executive Ken Murphy, this week announcing annual profits of £1bn, said the business had "fundamentally repositioned" its discounting in recent times, including its Clubcard Prices system. The retailer claims 21 million UK households use a Clubcard.


On Tuesday, its rival Sainsbury's launched Nectar Prices - hundreds of lower-cost products for its 18 million cardholders. Outside of groceries, Boots recently said it was shifting the focus of its Advantage Card to day-to-day discounts on its own-brand products.

"It costs retailers a lot more to acquire a customer than it does to keep a customer," says consumer insight specialist Kate Hardcastle.

"So they are reminding you that if you are loyal, they are literally treating you differently as a customer. They want a narrative that they are the best and the cheapest."

In response, they hope shoppers with busy lives do not bother to shop around, and fill their baskets in one store as well as making impulse purchases of the products on offer.


Price comparison risk


The pitfall for shoppers is that these loyalty card discounts can make it more difficult to compare prices and work out value for money.

Ms Hardcastle and the consumer association Which? both highlight the difficulty some shoppers have in finding the unit price, rather than just the headline price. For example, what is the cost per 100g of the product, rather than the total price.

Ele Clark, retail editor at Which?, also points out that some of these rewards are unavailable in supermarkets' convenience stores, where those on low incomes and without a car may shop.

There is also the question of digital exclusion. As loyalty programmes migrate from physical cards to apps, then some people may miss out altogether.

The digital transformation still has a long way to go, according to Ms Hardcastle. The expansion of personalised discounts is one such area.

Retailers, if shoppers give them permission, will not only be able to track the store that shoppers are visiting, but even the aisle they are browsing.

That, and smartphone notifications, mean real-time reminders and rewards will soon be available for shoppers.


Rewards for the planet


The future, and indeed the present, use of loyalty programmes will not be focused entirely on price.

Annich McIntosh, managing editor of Loyalty Magazine, says that brands are using loyalty and membership to address customers' demands for sustainability.

The offers range from cosmetics companies providing refillable bottles, to customers collecting loyalty points that - when a target is hit - means the company cleans a beach.

Schemes in the travel sector may also reward more environmentally-friendly choices, shifting away from frequent flyer points.

Ms McIntosh says companies will also maintain a relationship with a customer after a sale, telling them how the product can eventually be recycled.

"This is about changing people's behaviour and making them feel good about it," she says.

The clear benefit for companies is that they can hit their sustainability goals and boost sales because loyal shoppers will return to the brand when they buy the next item.

Newsletter

Related Articles

0:00
0:00
Close
London’s Housing Starts Collapse as Planning and Building Costs Stall Development
Charlie Sheen’s Daughter: "My Dad Didn’t Buy Me a House, My Breasts Bought It"
Vivienne Westwood Casts Cicciolina, 74, in Its New Autumn Campaign
Dejavu: Germany’s Military Expansion Reshapes Europe’s Strategic Balance With France
Jingye Demands Full Compensation After Britain illegally Nationalized British Steel
Just Another Liar or a Robin Hood? Andy Burnham Pledges Cost-of-Living Help in First Speech as UK Prime Minister
Morgan Stanley Builds a Wall Street Lead in AI Infrastructure Finance
High Prices Push Coffee Drinkers Toward Whole Beans and Home Brewing
Trump Draws Boos and Podium Scrutiny at Spain’s World Cup Triumph
Brilliant move: Péter Magyar Moves to Nominate Chess Grandmaster Judit Polgár as Hungary’s President
Spain Defeats Argentina in Extra Time to Win Second World Cup
Police Block Cockroach Janta Party’s March to Parliament as Education Protests Intensify
Current AI Seeks to Build an Open Global AI Infrastructure Outside Big Tech Control
Turkey Explores S-400 Transfer to UAE in Bid to Rejoin F-35 Program
Josh Kerr Breaks Twenty-Seven-Year World Mile Record at London Diamond League
Thames Water Crisis Deepens as South East Water Outages Hit Thousands in Kent
EU Ban on Destroying Unsold Clothing Forces British Fashion Brands to Change Operations
UK Government Confirms Existing North Sea Oil and Gas Licences Will Be Honoured
UK Covid Inquiry Finds Nearly Ten Billion Pounds Lost in Pandemic Protective Equipment Procurement
Thames Water Moves Toward Possible Temporary Nationalisation Amid Rescue Plan Dispute
Andy Burnham Cancels One Point Eight Billion Pound Digital ID Programme After Taking Office
UK Government Takes British Steel Into Full Public Ownership to Protect Jobs and Supply Chains
Andy Burnham Becomes UK Prime Minister and Pledges Focus on Living Costs and Public Services
Germany’s Economic Malaise Reopens the Sunday Shopping Debate
Singapore Considers Lower Taxes for Fund Managers as Hong Kong Intensifies Talent Contest
US Retaliates Against Iran After Two American Troops Killed in Jordan
Bank of Asia BVI Enters Court-Supervised Liquidation After Regulators Find It Insolvent
Proposed U.S.-Saudi Nuclear Pact Could Permit Limited Uranium Enrichment Under International Safeguards
Netherlands Declares Water Shortage Emergency After Drought Pushes Rivers to Historic Lows
Why Kentucky Fried Chicken Became KFC—and Why the False Explanations Persist
Iran Claims It Destroyed Bahrain’s Main Artificial Intelligence Center in Missile and Drone Strike
Ukrainian Drones Strike Wildberries Warehouses Deep Inside Russia
Brothers Andrew and Tristan Tate Who Turned "Toxic Masculinity" Into a Brand Arrested in Miami as Britain Seeks Their Extradition
Reported CIA Mission Helped Clear the UAE’s Path to Advanced US AI Chips
Artificial Intelligence Capital Fuels Markets While Governments and Regulators Face Mounting Strategic Tests
China’s Moonshot’s Kimi K3 Narrows the Gap With Anthropic Through Scale, Openness and Lower Cost
Gold and Cash Seizure Puts Indonesia’s Senior Anti-Corruption Prosecutor Under Investigation
The Ledger Will Not Trust on Faith
Bank of England Warns Climate Shocks Could Trigger Sudden Asset Repricing
UK Treasury Places Microsoft, Google, AWS and Oracle Under New Financial Resilience Rules
Scottish Government Faces Pressure Over Delays in Vulnerable Group Background Checks
Crown Prosecution Service Authorises Additional Charges Against Andrew and Tristan Tate
NHS Approves At-Home Cancer Treatments for Rare Blood Disorders
Bank of England Gains Oversight of Major Cloud Providers Supporting UK Financial System
UK Government Plans Major Overhaul of English Local Councils Through New Unitary Authorities
British Steel Nationalisation Dispute Escalates as Chinese Owner Jingye Seeks Compensation
Bank of England Signals Interest Rates Will Stay High as It Warns of Financial Risks From Climate and AI
Trump Administration Pressures Banks to Restrict Financial Access for Undocumented Immigrants
Passenger Bound for Germany Refused to Sit Beside a Woman on a Plane — Then Slapped a Flight Attendant
Ukraine’s Leadership Rift Spills Into the Streets as Protesters Target Army Chief
×