London Daily

Focus on the big picture.
Tuesday, Nov 18, 2025

Live-in care workers ‘have pay docked by agencies to cover accommodation’

Live-in care workers ‘have pay docked by agencies to cover accommodation’

New report says policy changes are needed to protect ‘hidden workforce’ from exploitation
Live-in care workers recruited from overseas to care for disabled and elderly people in Britain are being exploited by “unscrupulous” agencies who dock their pay to cover “accommodation costs”, according to new research.

The workers, who live with clients to provide round-the-clock care, in some cases had their pay reduced by hundreds of pounds a month despite being paid only the minimum wage to begin with.

The practice is exposed in a landmark report published by Nottingham University’s Rights Lab, the world’s biggest modern slavery research grouip, based on an 18-month study involving London-based live-in care workers from countries including Zimbabwe, South Africa, Hungary and Poland.

It identifies several cases where workers were given “unclear payslips where the number of hours worked and any deductions were not specified”, including instances where pay appeared to have been withheld unlawfully.

Employers can legally deduct £8.70 a day – up from £5.35 in 2016 – from workers’ pay if they are providing accommodation, as might happen with farm workers in rural areas.

But Dr Caroline Emberson, who led the research, and Dr Agnes Turnpenny, from the Institute of Public Care at Oxford Brookes University, said it was unethical and “absurd” that low-paid live-in care workers should be charged for accommodation when their jobs required them to stay in clients’ homes overnight.

As well as the deductions for accommodation costs, the research found that some workers were subject to sexual harassment or racist abuse, and were expected to carry out non-caring duties for the whole family such as cooking and cleaning. These workers were often left without support from their agencies, which act as an intermediary between workers and clients. Others were not given sick pay or holiday, were required to work more than 80 hours a week with insufficient breaks, and subjected to repayment clauses or exit fees – a practice first exposed by the Observer in March.

One care worker said she had found caring for vulnerable clients “rewarding”, but that she had been left scarred by encounters with a bad employer. “The pay was very low, they charged a lot for accommodation, and they treated me very badly. Basically they wanted to keep me as a slave,” she said.

The new research – which also involved academics from the London School of Hygiene and Tropical Medicine, the charity Focus on Labour Exploitation (Flex) and paid peer researchers with experience working in the sector themselves – will further fuel concerns about exploitation in social care, which is facing a staffing crisis and rising cases of modern slavery.

It warns that migrant live-in care workers, many of whom are women, are particularly vulnerable to exploitation: it describes them as a “hidden workforce” that is often “invisible in the local community” and “unheard” in national policy debates. It calls for a series of policy changes to reduce workers’ vulnerability to labour exploitation, including reforming the system of tied visas, where workers require sponsorship from a particular employer; removing or cutting visa fees; and banning or regulating repayment clauses to ensure they are not used to tie workers to their jobs.

It also suggests that, like agriculture, health and social care could become a sector licensed by the Gangmasters and Labour Abuse Authority – which would require recruitment agencies to register in order to supply workers to the UK, making it easier for employers to identify “fair and safe” recruiters.

Another of its recommendations is for the Department of Health to expand the remit of the Care Quality Commission to oversee live-in care workers’ employment rights. However, the department said it had “no plans” to do so.

Emberson said the research showed that urgent changes were needed to ensure live-in care workers, many of whom had come to Britain with the promise of good salaries and working conditions, were protected.

They often found themselves “isolated” in clients’ homes and dependent on agencies to ensure their employment rights were upheld, she said. “These vulnerabilities can make this form of care work a trap where the unscrupulous may keep workers in exploitative situations.”

Suzanne Hewitt, a care worker and one of the peer researchers, added that some care workers seemed to be “almost indifferent” towards their exploitation out of fear or because they believed that if they did speak up, nothing would change.

“They silently stew in their frustration, because all they want to do is care for the most vulnerable, all the while being vulnerable themselves,” she said.
Newsletter

Related Articles

0:00
0:00
Close
UK Unveils Sweeping Asylum Reforms with 20-Year Settlement Wait and Conditional Status
UK Orders Twitter Hacker to Repay £4.1 Million Following 2020 High-Profile Breach
Popeyes UK Eyes Century Mark as Fried-Chicken Chain Accelerates Roll-out
Two-thirds of UK nurses report working while unwell amid staffing crisis
Britain to Reform Human-Rights Laws in Sweeping Asylum Policy Overhaul
Nearly Half of Job Losses Under Labour Government Affect UK Youth
UK Chancellor Reeves Eyes High-Value Home Levy in Budget to Raise Tens of Billions
UK Urges Poland to Choose Swedish Submarines in Multi-Billion € Defence Bid
US Border Czar Tom Homan Declares UK No Longer a ‘Friend’ Amid Intelligence Rift
UK Announces Reversal of Income Tax Hike Plans Ahead of Budget
Starmer Faces Mounting Turmoil as Leaked Briefings Ignite Leadership Plot Rumours
UK Commentator Sami Hamdi Returns Home After US Visa Revocation and Detention
UK Eyes Denmark-Style Asylum Rules in Major Migration Shift
UK Signals Intelligence Freeze Amid US Maritime Drug-Strike Campaign
TikTok Awards UK & Ireland 2025 Celebrates Top Creators Including Max Klymenko as Creator of the Year
UK Growth Nearly Stalls at 0.1% in Q3 as Cyberattack Halts Car Production
Apple Denied Permission to Appeal UK App Store Ruling, Faces Over £1bn Liability
UK Chooses Wylfa for First Small Modular Reactors, Drawing Sharp U.S. Objection
Starmer Faces Growing Labour Backlash as Briefing Sparks Authority Crisis
Reform UK Withdraws from BBC Documentary Amid Legal Storm Over Trump Speech Edit
UK Prime Minister Attempts to Reassert Authority Amid Internal Labour Leadership Drama
UK Upholds Firm Rules on Stablecoins to Shield Financial System
Brussels Divided as UK-EU Reset Stalls Over Budget Access
Prince Harry’s Remembrance Day Essay Expresses Strong Regret at Leaving Britain
UK Unemployment Hits 5% as Wage Growth Slows, Paving Way for Bank of England Rate Cut
Starmer Warns of Resurgent Racism in UK Politics as He Vows Child-Poverty Reforms
UK Grocery Inflation Slows to 4.7% as Supermarkets Launch Pre-Christmas Promotions
UK Government Backs the BBC amid Editing Scandal and Trump Threat of Legal Action
UK Assessment Mis-Estimated Fallout From Palestine Action Ban, Records Reveal
UK Halts Intelligence Sharing with US Amid Lethal Boat-Strike Concerns
King Charles III Leads Britain in Remembrance Sunday Tribute to War Dead
UK Retail Sales Growth Slows as Households Hold Back Ahead of Black Friday and Budget
Shell Pulls Out of Two UK Floating Wind Projects Amid Renewables Retreat
Viagogo Hit With £15 Million Tax Bill After HMRC Transfer-Pricing Inquiry
Jaguar Land Rover Cyberattack Pinches UK GDP, Bank of England Says
UK and Germany Sound Alarm on Russian-Satellite Threat to Critical Infrastructure
Former Prince Andrew Faces U.S. Congressional Request for Testimony Amid Brexit of Royal Title
BBC Director-General Tim Davie and News CEO Deborah Turness Resign Amid Editing Controversy
Tom Cruise Arrives by Helicopter at UK Scientology Fundraiser Amid Local Protests
Prince Andrew and Sarah Ferguson Face Fresh UK Probes Amid Royal Fallout
Mothers Link Teen Suicides to AI Chatbots in Growing Legal Battle
UK Government to Mirror Denmark’s Tough Immigration Framework in Major Policy Shift
UK Government Turns to Denmark-Style Immigration Reforms to Overhaul Border Rules
UK Chancellor Warned Against Cutting Insulation Funding as Budget Looms
UK Tenant Complaints Hit Record Levels as Rental Sector Faces Mounting Pressure
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
×