London Daily

Focus on the big picture.
Wednesday, Aug 26, 2026

Job centre staff to get bonuses for getting people work

Job centre staff to get bonuses for getting people work

The government is setting up a job centre league table and will give £250 bonuses to staff who get the most people into work.
It is part of a pilot scheme in 60 job centres aiming to get more Universal Credit claimants into employment.

The government said it is right to reward staff when they help people secure work.

But the PCS union said the scheme was "gimmicky" and would not help address the "poverty pay" of job centre staff.

According to an internal Department for Work and Pensions (DWP) document seen by the BBC, officials want to test whether financial incentives for job centre teams "drive better outcomes".

Staff will be set targets, or what the document calls "into work stretch aspirations".

Staff at the top performing job centres each month will receive £250. The next best performing staff will get £125 each.

The pilot will also make it compulsory for Universal Credit claimants who have been on the benefit for thirteen weeks, to visit a job centre every weekday for a fortnight for "intensive support". Failure to attend could lead to sanctions.

One internal document says that the Secretary of State for Work and Pensions, Mel Stride, has asked that the pilot "apply more mandatory activities to increase movement into work". It said this should be delivered within the existing budget and be "able to be scaled quickly".

The department says the 13-week mark is critical because it is the point at which a claimant's prospects of moving into work decreases significantly.

At present, Universal Credit claimants normally only meet with a work coach once a week for the first three months and once a fortnight after that.

The PCS union said the scheme was an "insult" to its members.

The union's DWP Group President, Martin Cavanagh, said the pilot would increase the likelihood of claimants being sanctioned due to missed appointments.

He said the government was ''hell-bent on making it more difficult for people to claim benefits" and warned the pilot would increase the risk of poverty for jobseekers who fell foul of it.

"Asking more customers to travel more often into job centres does nothing to help our staff or their workloads,'' he added.

The union's DWP staff have recently been on strike over pay. They have been offered a 2% pay increase for 2022-23 but are demanding a rise of 10%.

There are currently 1.3 million unemployed people in the UK and a further 9 million who are economically inactive which means they are neither in work nor looking for work.

Ministers are concerned that economic inactivity could hold back economic growth. Chancellor Jeremy Hunt has set up a review of policies to raise workforce participation and could make an announcement in the Budget on 15 March.

The Resolution Foundation said the best way to boost the workforce was to encourage more mothers in low-income families into work, and to help people who need to take time-off for ill-health to stay attached to their jobs.

A spokesperson for the DWP said: "It is right that we reward our staff when they go above and beyond, and helping people to secure, stay in, and succeed in work is a key government priority.

"DWP has an existing in-year reward policy in the form of vouchers to colleagues."
Newsletter

Related Articles

0:00
0:00
Close
Church of England Faces Renewed Scrutiny Over Historical Safeguarding Failures
Reform UK Proposes £30 Tax Credit for Long HMRC Telephone Queues
Greater Manchester Secures More Than £100 Million to Upgrade Victorian Railway Stations
East Midlands Railway Urges Essential Travel Ahead of Bank Holiday Strikes
UK Economy Grows 0.4 Percent in Second Quarter as Global and Energy Pressures Weigh
UK Government and Sainsbury’s Launch Plan for 10,000 Youth Work Experience Placements
Scottish Government Plans Tighter Remote-Working Rules and Possible Voluntary Redundancies
Scottish Budget Faces More Than £700 Million Reduction After Tax Revenue Adjustment
Nearly 100 Labour MPs Press Andy Burnham to Back Electoral Reform Commission
UK Energy Price Cap Rises Four Percent to £1,723 as Middle East Conflict Drives Wholesale Gas Costs
Turnbull Warns AUKUS Could Leave Australia Without Promised Nuclear Submarines
California Billionaires Pour More Than $150 Million Into Fight Over Proposed Wealth Tax
German Broadcaster Goes Dark to Warn AfD Could End Its Saxony-Anhalt Service
Badenoch Plans Major Shadow Cabinet Reshuffle as Tories Struggle in Third Place
UK Government Demands Action Against Social Media Content Promoting Dangerous Driving
Labour Backbenchers Prepare Push for Electoral Reform Under Andy Burnham
Fire at Gatwick Airport Car Park Destroys 140 Vehicles and Cuts Local Power
UK Plans Voluntary Libido-Suppressing Medication Programme Across 20 Prisons
NHS England Launches Free Home Cervical Cancer Testing Kits Nationwide
Imperial College Study Warns North Sea Oil Projects Could Cause Hundreds of Billions of Pounds in Climate Damage
UK Inflation Rises to 2.9% as Middle East Conflict Pushes Up Energy Costs
Prime Minister Andy Burnham Visits Kyiv to Strengthen UK Support for Ukraine
Premier League Season Opens With Managerial Debuts and Dramatic Early Fixtures
England Cricket Drops Brydon Carse From Selection Pending Club Investigation
Graeme Dott Convicted of Child Sexual Abuse Offences in Scotland
Protesters Occupy British Aircraft Parts Factory Over Alleged Military Links to Israel
More Than 100 Former British and French Diplomats Call for Sanctions on Israel
Ipsos Poll Shows British Public Split Between Immigration Controls and Economic Growth
British Cybersecurity Agencies Raise Alert Over Growing Threats to Critical Infrastructure
Two-Thirds of England Now Under Official Drought Conditions After Prolonged Summer Heat
Institute of Directors Calls for Urgent Action to Revive Britain’s Stagnant Labour Market
Andy Burnham Visits Kyiv on First Foreign Trip and Pledges Continued British Support for Ukraine
New Daily Diabetes and Weight-Loss Pill Launches in UK Pharmacies
UK Payroll Employment Falls by 94,000 as Labour Market Cools
Onshore Wind Planning Applications in England Reach Ten-Year High After Rules Eased
UK Government Demands Social Media Platforms Remove Dangerous Driving Content After A66 Crash
Thames Water Creditors Face Backlash Over Proposed Corporate Restructuring
Twelve Arrested After Fatal A66 Crash Linked to Organised Crime Investigation
UK Household Energy Debt Could Reach £7 Billion by Year-End
UK Defence Ministry to Use Ukraine Battlefield Data to Train AI Security Systems
UK Government Redirects £4 Billion of Affordable Homes Funding Away From Social Housing
UK Government Borrowing Reaches £1.8 Billion in July, Exceeding Forecasts
UK Prime Minister Andy Burnham Pledges Advanced Missile Support for Ukraine
8Bank of England Holds Interest Rate at 3.75% as Middle East Energy Risks Rise
Prime Minister Andy Burnham to Give Ukraine Classified Storm Shadow Blueprints for Domestic Missile Production
UK Graduate Job Vacancies Plunge 45% to Lowest Levels on Record
Government Audit Reveals Pressure on UK Hospitality From Business Rates and Rising Costs
Kindertransport Survivor Prepares to Revisit European Sites Linked to Her Family’s Wartime Separation
Northern England Transport Operators Strengthen Contingency Plans as Travel Demand Rises
New Implant Trials Offer Treatment Prospects for Patients With Refractory Angina
×