London Daily

Focus on the big picture.
Wednesday, Mar 04, 2026

Internet access: 1.5m UK homes still offline, Ofcom finds

Internet access: 1.5m UK homes still offline, Ofcom finds

About 1.5 million homes in the UK still do not have internet access, a report by Ofcom has found.

The regulator has released its annual snapshot of online and media habits in the UK, which this year spans all three lockdowns.

It found 20% of children did not always have access to a device for online learning while schools were closed.

Ofcom said in total 6% of the homes had no internet access at all, at the time the study was carried out last month.

There were also 1% of adults aged over 18 who had internet access but chose not to use it.

Those without access were most likely to be either people aged over 65, or households with low incomes or financial vulnerability.

Among children, tablets were the most popular device for five to 15-year-olds in 2020, although 91% of 12 to 15-year-olds had their own smartphones. It was also found that 48% of three to four-year-old pre-schoolers had their own tablets.

Just over half of 12 to 15-year-olds said they had had a negative experience online in the past year, with the most common being someone they didn't know trying to befriend them.

Six out of 10 five to 15-year-olds said they made their own videos online and nearly half said they watched content on TikTok.

"We have seen a big rise in the use of TikTok during last year particularly among girls," said Yih-Choung Teh, strategy and research group director at Ofcom.

"The perception among adults is that it's focused on younger people but adults have increasingly taken up TikTok as well."

According to Ofcom, 21% of its adult social media users had TikTok profiles, although Facebook was the most popular overall with 83% of the adults in the study having a presence on the platform.

Gaming also became increasingly popular during lockdown, with 62% of adults and seven out of 10 five to 15-year-olds playing online games.

The campaign group Which? said it was very concerned about those who were getting left behind.

"It is vital that more is done to address this digital divide and ensure all consumers are able to access broadband connectivity, particularly as new networks roll out across the UK," said Rocio Concha, director of policy and advocacy.

Former Prime Minister Gordon Brown, whose Alliance for Full Employment has released its own report on the digital divide, called for a national digital plan from the government and Ofcom.

"We have a generation that has lost out for more than a year on the education that they need, and will lose out when it comes to workforce qualifications, job prospects, and then income," he told the BBC.

"So we've got to heal this digital divide. And I think the government's got to act pretty quickly."


Good news - the year of the pandemic has seen a big fall in the number of homes without any internet connection as the need for services only available online has become more acute.

Bad news - those who are still living without the internet find themselves even more disadvantaged than before. And that applies particularly to children. While hardly any now live in homes without any internet connection, a substantial minority had either poor and expensive connections via mobile phones or devices that were inappropriate for online schooling.

This digital divide became a hot political issue during lockdown and there will be continued pressure on the government to make sure children have the digital tools they need.

But this report also shows that children are providing a forecast of where our media habits are heading.

It's a future dominated by video-on-demand and video sharing services such as YouTube and TikTok, with plenty of them creating content rather than being just passive consumers. However, broadcast TV was less and less of a habit - even in lockdown, it seems, fewer families were gathering on the sofa for a big TV moment.

But while there are concerns about the dangers in this era of ultra connectivity - half of 12 to 15-year-olds had had a negative online experience such as being contacted by a stranger - there are also signs that this generation is pretty clued up about how the online world works.

They were not far behind adults in recognising which results in Google searches were ads, and probably more savvy in realising that when an Instagram influencer plugs a product they are being paid for that.

Newsletter

Related Articles

0:00
0:00
Close
Trump Says UK–US ‘Special Relationship’ Is Diminished Amid Middle East Dispute
UK Economic Forecasts Face Fresh Strain from Middle East Conflict and Rising Energy Costs
UK Reaffirms Close US Ties After Trump’s Public Criticism
Reeves Stresses Stability and Fiscal Discipline in UK Budget Update as Growth Outlook Shifts
UK Deploys Royal Navy Destroyer HMS Dragon to Cyprus After Drone Strike on RAF Base
Green Party Surges Past Labour in New UK Poll as Traditional Party Support Crumbles
Majority of Britons Oppose U.S. Use of UK Military Bases in Iran Conflict
UK Intensifies Evacuation Efforts from Oman, Working with Airlines to Boost Flight Capacity
Trump Condemns UK and Spain in Unusually Sharp Rift Over Iran Military Action
Trump Repeats UK Claims That Diverge from Verified Facts Amid Diplomatic Strain
UK Arrests Prominent Figures Linked to Epstein Network as Questions Mount Over US Action
Trump Says UK ‘Took Far Too Long’ to Approve Use of Airbases for Iran Strikes
Scope of Britain’s Role in the Expanding Middle East Conflict Comes Under Scrutiny
Trump Says He Is ‘Very Disappointed’ in Starmer Over Iran Comments
U.S. Embassy in Riyadh Struck by Drones Amid Escalating Iran Conflict
Starmer Confronts Strategic Test After Drone Strike Near British Base in Cyprus
Rolls-Royce Chief Signals Openness to Germany Joining UK-Led Fighter Jet Programme
UK Stocks Slip as Escalating Iran Conflict Triggers Global Market Selloff
UK Overhauls Asylum System to Make Refugee Status Temporary
Starmer Warns of ‘Reckless’ Iranian Strikes Amid Escalating Regional Tensions
British Base in Cyprus Targeted as Drones Intercepted Amid Expanding Iran Conflict
Starmer Diverges from Trump on Iran Strategy, Rejects ‘Regime Change from the Skies’
U.S. and Israel Intensify Strikes on Iran as Conflict Expands to Lebanon and Gulf States
Violent Pro-Iranian Protesters Storm U.S. Consulate in Karachi
Missile Debris Sparks Fires at Dubai’s Jebel Ali Port Near Palm Jumeirah
Iran Strikes U.S. Fifth Fleet Headquarters in Bahrain Amid Wider Gulf Retaliation
When the State Replaces the Parent: How Gender Policy Is Redefining Custody and Coercion
Bill Clinton Denies Knowing Woman in Hot Tub Photo During Closed-Door Epstein Deposition
Former U.S. President Bill Clinton Testifies on Ties to Jeffrey Epstein Before Congressional Oversight Committee
Dyson Reaches Settlement in Landmark UK Forced Labour Case
Barclays and Jefferies Shares Fall After UK Mortgage Lender Collapse Rekindles Credit Market Concerns
Play Exploring Donald Trump’s Rise to Power by ‘Lehman Trilogy’ Author to Premiere in the UK
Man Arrested After Churchill Statue Defaced in Central London
Keir Starmer Faces Political Setback as Labour Finishes Third in High-Profile By-Election
UK Assisted Dying Bill Set to Fall Short in Parliament as Regional Initiatives Gain Ground
UK Defence Ministry Clarifies Position After Reports of Imminent Helicopter Contract
Independent Left-Wing Plumber Secures Shock Victory as Greens Surge in UK By-Election
Reform UK Refers Alleged ‘Family Voting’ Incidents in By-Election to Police
United Kingdom Temporarily Withdraws Embassy Staff from Iran Amid Heightened Regional Tensions
UK Government Reaches Framework Agreement on Release of Mandelson Vetting Files
UK Police Contracts With Israeli Surveillance Firms Spark Debate Over Ethics and Oversight
United Airlines Passenger Hears Cockpit Conversations After Accessing In-Flight Audio Channel
Spain to Conduct Border Checks on Gibraltar Arrivals Under New Post-Brexit Framework
Engie Shares Jump After $14 Billion Agreement to Acquire UK Power Grid Assets
BNP Paribas Overtakes Goldman Sachs in UK Investment Banking League Tables
Geothermal Project to Power Ten Thousand Homes Marks UK Renewable Energy Milestone
UK Visa Grants Drop Nineteen Percent in 2025 as Migration Controls Tighten
Barclays and Jefferies Among Banks Exposed to Collapse of UK Mortgage Lender MFS
UK Asylum Applications Edge Down in 2025 Despite Rise in Small Boat Crossings
Jefferies Reports Significant Exposure After Collapse of UK Lender MFS
×