London Daily

Focus on the big picture.
Tuesday, Sep 29, 2026

‘I don’t want to miss another summer’: UK travellers braced for holiday chaos

‘I don’t want to miss another summer’: UK travellers braced for holiday chaos

Covid, war in Ukraine, strikes and security checks compound travellers’ woes, despite government ordering airlines to be ‘realistic’ about flights
It’s a question Maria Bataller has been asking herself for weeks: will she and her family be able to get on the flights she’s booked this summer?

She is due to fly Ryanair with her husband and young children to Spain on 27 July, but the airline’s cabin crew in Spain are going on strike this month.

“The worst thing would be to turn up at the airport at 4am with two small children and find the flight is cancelled,” said Bataller, whose company, Capikooa, makes children’s toys. “I’m really anxious because my parents are in Spain and they are getting old. I want my children to make memories – I don’t want to miss another summer.”

Like many people hoping to get away this summer, Bataller is haunted by the flight cancellations that caused so much disruption to travellers during the recent half-term break.

The uncertainty around the summer getaway will be like no other year. The pandemic created huge pent-up demand for overseas holidays, but a host of obstacles mean travellers are facing an anxious time.

Strikes, a new Covid wave and the war in Ukraine are all taking their toll. Meanwhile staff shortages and security checks mean airlines, airports and the myriad companies involved in each passenger’s journey are already stretched.

So although the government took the drastic step of ordering airlines to be “realistic” about how many flights they could deliver, leading to more than 41,000 planned cancellations so far this summer, no one in the airline industry can guarantee that passengers will not face more disruption when the great summer getaway starts in earnest later this month.

Anna Bowles, the Civil Aviation Authority (CAA)’s head of consumer policy and enforcement, said: “We have asked airlines to review their schedules and ensure that they are deliverable. Airlines have been responding to this by making large-scale cancellations of flights for the summer period that they do not reasonably expect to deliver.

“Cancellations made well in advance are far better for the consumer than cancellations made at short notice.”

The first signs that the anticipated return to normality this year would not be smooth came with long queues in departure lounges at Easter, then chaotic scenes last month when at least 600 flights were cancelled at the last minute.

When governments began dropping travel restrictions earlier this year, airlines and tour operators saw huge demand, and adopted schedules that were above 2019 levels of travel. More than 30,000 staff had been laid off by UK airlines when government pandemic support ended, and they – along with airport security, baggage handlers and refuellers – began an urgent recruitment campaign.

But the wider shortage of workers left huge gaps, leading to Jet2’s executive chairman Philip Meeson’s broadside at airports last week, accusing them of being “woefully ill prepared” and describing ground handler firms as having “atrocious customer service, long queues for security search, lack of staff and congestion in baggage handling”.

Others in the industry have pointed out that airlines have outsourced airside services like ground handling and refuelling and then squeezed their suppliers, leaving companies with thin profit margins and little room to increase pay. New airport staff need security clearance, which had been taking months. And a new ground handler might need 45 minutes to remove a stray bag from a plane – a significant security threat – compared to 15 minutes for an experienced worker.

After the travel chaos subsided, the CAA and government wrote to airlines urging them to be more realistic in their plans, but carriers were reluctant as this would mean losing airport landing slots – a valuable commodity. So on 21 June the government announced a slot “amnesty”, allowing airlines to retain their landing slots for next year. EasyJet has since dropped an estimated 11,000 flights, while BA has cut about 13% of its summer schedule – some 30,000 flights before October.

The slot amnesty ended on Friday, so if other airlines need to make planned cancellations, they are expected to announce them within the next few days.

That should make remaining flights more secure, but there are other issues that may mean more last-minute cancellations than usual.

Heathrow still faces disruption because refuellers plan a 72-hour strike, but other industrial disputes seem to have been resolved after BA check-in staff received an improved pay offer.

The war in Ukraine means the skies are congested and planes need to fly longer, less direct routes. And Covid has not disappeared. The latest wave of infections may hit flight crews and ground staff in ways that are hard to predict. The consolation is that any disruption should be localised and short lived.

Airport Operators Association chief executive Karen Dee urged people not to arrive at airports too early, since some congestion has been caused by passengers arriving long before departure. “Airports have been preparing for the summer peak since late last year, with the ongoing recruitment campaigns for security staff going well,” she said. “More staff have been and are being deployed as they finish their training and security vetting.”

Ground services company Swissport said issues like security queues and last-minute schedule changes had knock-on effects that lead to delays elsewhere. “We are very sorry for our part in the disruption people are experiencing,” a spokesperson said. “In the UK we have recruited over 3,500 people since the start of the year and will continue to work with our partners to find solutions for this industry-wide issue.”
Newsletter

Related Articles

0:00
0:00
Close
Six Flags Permanently Shuts Landmark X2 Roller Coaster Following Safety Scandals
Metropolitan Police Rule Out Terrorism in Golders Green Stabbing Investigation
Lithium-Ion Battery Identified as Cause of Fatal Merseyside House Fire
UK Department Rejects New Sea Use Framework Due to Stakeholder Fatigue
Major Thames Water Pipe Burst Causes School Closures in London
Aldi Commits £900 Million to Expand UK Supermarket Network
Scottish Affairs Committee Warns Skills Shortages Threaten Defence Sector Expansion
Parliamentary Committee Warns Northern Ireland Budget Deadlock is Stalling Economic Growth
NHS Hospitals in England Face Severe Shortages of Essential Medications
Home Secretary Signals Major Overhaul of UK Immigration and Leave to Remain Policies
Chancellor Promises New Job Schemes Alongside Strict Fiscal Discipline
Energy Secretary Proposes Taxpayer-Funded Green Transition and National Electricity Grid
UK Government to Renationalise Avanti West Coast Railway Franchise in March
Prime Minister Andy Burnham Pledges Major Social Care and Infrastructure Reforms
Five Suspects Released on Bail Following Alleged Bomb Plot Near RAF Fairford
UK Diesel Prices Hit Record High of 199p Per Litre
Transport for Wales and Network Rail Complete Electrification of South Wales Metro
Defra Expands Incentives for Sustainable Farming and Biodiversity in England
Northern Ireland Executive Approves Funding Package to Resolve Public Sector Pay Disputes
Universities UK Warns of Financial Insolvency Risks for Higher Education Institutions
UK Prisons Activate Emergency Protocols to Manage Capacity Pressures
UK Government Establishes New Safety Standards for Frontier AI Models
Home Office Tightens Skilled Worker Visa Requirements and Dependent Rules
Ministry of Defence Restructures Royal Navy Frigate Procurement to Prevent Overruns
UK Government Mandates New Housing Targets to Address National Shortage
UK and Scottish Governments Reach Agreement on North Sea Energy Transition
NHS Launches Digital Overhaul to Reduce Surgical Backlogs in England
Bank of England Holds Interest Rates as Service Sector Inflation Persists
UK Chancellor Announces Fiscal Consolidation Measures to Stabilize National Debt
RNLI Chief Executive Condemns Misinformation and Abuse Targeting Volunteer Crews
Metropolitan Police Charge Swindon Man with Assisting Foreign Intelligence Services
British Intelligence Report Warns Environmental Collapse Threatens Global Defense Infrastructure
Conservative Party Rejects New Taxes to Fund UK Social Care Reforms
Labour Government Signals Intent to Ease Residency Restrictions for Foreign Care Workers
Prime Minister Andy Burnham and Norwegian Prime Minister Jonas Støre Meet to Strengthen North Atlantic Defense
UK Government Plans to Revive Equity Loan Scheme to Assist First-Time Home Buyers
Prime Minister Andy Burnham Pledges Radical Reform for UK Utilities and Social Care
UK Treasury Prepares Difficult Autumn Budget Amid High Debt and Energy Volatility
Civil Aviation Authority Launches Review of Air Traffic Systems Following Digital Failure
X Reports First Increase in UK Revenues Following Advertiser Boycott
Shetland Islands Council Approves £400 Million Inter-Island Tunnel Project
Foreign Secretary Ed Miliband Warns Iran Against Hostile Activities on British Soil
UK Ministers Concede Chagos Islands Sovereignty Agreement Terminated After US Opposition
More in Common Poll Projects Hung Parliament with Labour Leading and Reform UK Gains
Prime Minister Andy Burnham Defends Economic Strategy as Public Finances Face Headwinds
Tony Blair Urges Government to Set Long-Term Goal of Rejoining the European Union
Prime Minister Andy Burnham Pledges Universal Free Social Care Funded Through General Taxation
UK Diesel and Petrol Prices Surge Near All-Time Highs Amid Middle East Energy Volatility
Analysis of Reform UK conference highlights deep political divisions over welfare and immigration
Bangladesh garment exports to the United Kingdom reach $915 million in early fiscal year
×