HSBC Restores Online and Mobile Banking Services Following Outage
Users experienced disruptions on February 11, 2025, amid a series of recent incidents affecting major UK banks.
HSBC announced on February 11, 2025, that its online and mobile banking services have been restored following an outage that affected users earlier in the day.
Customers reported difficulties logging into their accounts via the bank's website and mobile app starting around 3:20 PM GMT.
The service status monitoring platform Downdetector noted that over 1,700 outage reports were filed during the peak of the issue.
In a social media post, HSBC apologized for the inconvenience, stating, "We understand this is frustrating, and our teams are investigating the issue." A subsequent update from the bank confirmed that debit and credit cards, as well as ATM services and digital wallets, were still operational during the outage, and customers were still able to authorize online card transactions via SMS.
As the bank rectified the situation, it communicated through its official channels, later confirming that all services had resumed by 5:50 PM GMT.
The bank expressed gratitude for customer patience and reiterated its commitment to resolving the intermittent issues.
This incident at HSBC is part of a broader trend in the UK banking sector, which has recently experienced multiple service outages across several major banks, including Barclays, Lloyds, and Halifax.
Barclays, for instance, faced a significant disruption that saw its services offline for approximately two days earlier this month.
In response to the increasing frequency of such outages, the Treasury Committee, consisting of 11 MPs, has reached out to the chief executives of nine banks, including HSBC, to assess the scale of IT failures and any compensation measures.
The committee has specifically requested details regarding the total duration of service interruptions due to IT issues over the past two years, as well as the number of customers impacted.
HSBC's service disruption follows a contiguous pattern of IT-related challenges within the banking industry, highlighting ongoing vulnerabilities in digital banking operations as financial institutions strive to enhance their technological infrastructure.
Customers reported difficulties logging into their accounts via the bank's website and mobile app starting around 3:20 PM GMT.
The service status monitoring platform Downdetector noted that over 1,700 outage reports were filed during the peak of the issue.
In a social media post, HSBC apologized for the inconvenience, stating, "We understand this is frustrating, and our teams are investigating the issue." A subsequent update from the bank confirmed that debit and credit cards, as well as ATM services and digital wallets, were still operational during the outage, and customers were still able to authorize online card transactions via SMS.
As the bank rectified the situation, it communicated through its official channels, later confirming that all services had resumed by 5:50 PM GMT.
The bank expressed gratitude for customer patience and reiterated its commitment to resolving the intermittent issues.
This incident at HSBC is part of a broader trend in the UK banking sector, which has recently experienced multiple service outages across several major banks, including Barclays, Lloyds, and Halifax.
Barclays, for instance, faced a significant disruption that saw its services offline for approximately two days earlier this month.
In response to the increasing frequency of such outages, the Treasury Committee, consisting of 11 MPs, has reached out to the chief executives of nine banks, including HSBC, to assess the scale of IT failures and any compensation measures.
The committee has specifically requested details regarding the total duration of service interruptions due to IT issues over the past two years, as well as the number of customers impacted.
HSBC's service disruption follows a contiguous pattern of IT-related challenges within the banking industry, highlighting ongoing vulnerabilities in digital banking operations as financial institutions strive to enhance their technological infrastructure.
