HSBC Experiences Login Outage Amidst Ongoing IT Issues in UK Banking Sector
Major disruptions reported as HSBC customers face difficulties accessing online and mobile banking services.
On February 11, 2025, HSBC encountered a service outage impacting users' ability to log in to their online banking accounts via the bank's website and mobile application.
Customers reported issues starting around 3:20 PM GMT, with service status tracking site Downdetector recording over 1,700 outages shortly thereafter.
In response to the complaints, HSBC issued apologies to customers via social media, stating, 'We’re really sorry that some services are currently unavailable in online and mobile banking.
We understand this is frustrating, and our teams are investigating the issue.' A follow-up statement confirmed that the bank was addressing an 'intermittent issue' affecting mobile and online banking, while assuring customers that debit and credit cards, as well as digital wallet and ATM services, remained operational.
The bank encouraged customers to authorize online card purchases via SMS.
HSBC's official website indicated that there was no planned maintenance occurring at the time of the incident.
The current outage follows a series of similar disruptions affecting major banks in the UK in recent weeks.
Notably, both Barclays and Lloyds, along with Halifax, have also reported service outages.
Barclays experienced significant downtime extending over two days due to a separate incident.
In a related context, members of the UK Treasury Committee, a cross-party group comprised of 11 MPs, recently requested information from the CEOs of nine major banks, including HSBC and Barclays.
They sought details on the extent of recent IT failures and the compensation provided to affected customers.
The committee's letter requested a comprehensive account of the duration of service disruptions attributed to IT issues within the past two years, as well as the total number of affected customers.
The prevalence of IT-related outages across major banking institutions has raised concerns about the resilience of the UK financial services sector, prompting calls for increased accountability and transparency regarding service reliability and customer impact.
Customers reported issues starting around 3:20 PM GMT, with service status tracking site Downdetector recording over 1,700 outages shortly thereafter.
In response to the complaints, HSBC issued apologies to customers via social media, stating, 'We’re really sorry that some services are currently unavailable in online and mobile banking.
We understand this is frustrating, and our teams are investigating the issue.' A follow-up statement confirmed that the bank was addressing an 'intermittent issue' affecting mobile and online banking, while assuring customers that debit and credit cards, as well as digital wallet and ATM services, remained operational.
The bank encouraged customers to authorize online card purchases via SMS.
HSBC's official website indicated that there was no planned maintenance occurring at the time of the incident.
The current outage follows a series of similar disruptions affecting major banks in the UK in recent weeks.
Notably, both Barclays and Lloyds, along with Halifax, have also reported service outages.
Barclays experienced significant downtime extending over two days due to a separate incident.
In a related context, members of the UK Treasury Committee, a cross-party group comprised of 11 MPs, recently requested information from the CEOs of nine major banks, including HSBC and Barclays.
They sought details on the extent of recent IT failures and the compensation provided to affected customers.
The committee's letter requested a comprehensive account of the duration of service disruptions attributed to IT issues within the past two years, as well as the total number of affected customers.
The prevalence of IT-related outages across major banking institutions has raised concerns about the resilience of the UK financial services sector, prompting calls for increased accountability and transparency regarding service reliability and customer impact.