London Daily

Focus on the big picture.
Thursday, Apr 23, 2026

Hospitality suppliers: 'It’s not just a case of turning on a switch'

Hospitality suppliers: 'It’s not just a case of turning on a switch'

The large round cakes that Mademoiselle Desserts makes are sold on to wholesalers and mostly end up sliced and eaten in coffee shops, restaurants and garden centre cafes - but production is on hold due to lockdown restrictions.

Its three UK sites are running at about 10-15% of pre-pandemic activity, with many staff furloughed.

Its UK Managing Director Nigel Taylor is keenly awaiting Prime Minister Boris Johnson's announcement on Monday, when he is expected to set out the earliest possible dates for when some sectors, including hospitality, might reopen in England.

For Mr Taylor, getting enough notice ahead of a definite restart for hospitality is crucial.

"The people side of things is relatively quick because we just pull them back off furlough and everyone's primed to go, they've got experience of coming back in a short period of time," he says.

Mademoiselle Desserts sells cakes on to wholesalers that are eaten in cafes and restaurants.

"The ingredients is the thing that will delay us. Most of them are UK, there are number of ingredients we do get from abroad."

Some types of chocolate, he says, have a four-week lead time. Cream cheese, a key ingredient for Mademoiselle Desserts, takes three weeks.

Basics like flour and eggs might only take a week or 10 days to get hold of. But after some challenging moments over the past year, Mr Taylor wants certainty before he restocks, to avoid food going to waste.

"When things get switched on and switched off quickly, with eggs in particular it's an ingredient that will go out of date."

Wholesaler Bidfood is hoping for more clarity around lockdown restrictions easing.

One step up the supply chain, the wholesaler Bidfood is also hoping for clarity around the next steps for its hospitality clients.

Care homes and other public sector customers still need deliveries, but with pubs and restaurants mostly closed, activity at its Slough warehouse is currently at just one-third of capacity. Nearly half of its staff are furloughed.

Its chief executive Andrew Selley says the past year has been very disconcerting from a business planning point of view.

"It's not just a case of turning on a switch and providing the product. The customers have to plan what menus they want to offer and they have to tell us what volumes they're expecting, based on what the government is saying the regulations are going to be.

He says £70m of stock is available ready to go for the firm's 40,000 customers, but that isn't enough to provide everything they might want quickly.

"A menu is made up of a variety of items that includes frozen foods, long-life ambient foods, but also fresh produce, fresh meat, fresh fish... All of those things take a bit more time to get into the supply chain, especially now we've got a few more delays at the border as we're bringing in fresh produce into the UK."

Mr Selley says "a good two weeks' notice" is needed to ensure all the right products are available.

His top ask ahead of Monday's announcement? Confidence.

"We want the hospitality sector to reopen and stay open. And we need some support around credit insurance for customers."

Mr Borg-Neal's pub chain has invested significant sums in its venues' outdoor areas.

And at the top of the supply chain are the eateries desperate to welcome customers back in.

Peter Borg-Neal is the chief executive of Oakman Inns, a chain of 28 pubs, with a focus on food.

"It really has been very stressful", he said outside of The Royal Foresters in Ascot. "It's all the uncertainty, looking at the cash you're burning every week."

Takeaways are helping to fund wages, but they only provide a fraction of pre-Covid turnover.

"We're just figuring out how we can survive to a known date. If we knew that date it would be easier, we'd have more certainty, we'd know what we're dealing with. But we've had this stop-start thing."

Mr Borg-Neal says the firm spent about £750,000 investing in pubs' outdoor areas when the tiered system of lockdown restrictions was introduced. A few days after construction was finished, they had to close again.

Now he says he would need at least two weeks to get the pubs open correctly. "But our suppliers need longer. Beer for example takes three weeks to brew."

Then there's produce from farmers. Items like fresh tomatoes sourced from Spain or Italy will need more notice.

He says the firm could manage with less, but it would be sad to open in a "half-hearted fashion".

Newsletter

Related Articles

0:00
0:00
Close
Crypto Scammers Capitalize on Maritime Chaos Near the Strait of Hormuz: A Rising Threat to Shipping Companies
Changi Airport: How Singapore Engineered the World’s Most Efficient Travel Experience
Power Dynamics: Apple’s Leadership Shakeup, Geopolitical Risks in the Strait of Hormuz, and Europe's Energy Strategy Amidst Global Challenges
Apple's Leadership Transition: Can New CEO John Ternus Navigate AI Challenges and Geopolitical Pressures?
Italy’s €100K Tax Gambit: Europe’s Soft Power Tax Haven
News Roundup
Microsoft lost 2.5 millions users (French government) to Linux
Privacy Problems in Microsoft Windows OS
News roundup
Péter András Magyar and the Strategic Reset of Hungary
Hungary After the Landslide — A Strategic Reset in Europe
Meghan Markle Plans Exclusive Women-Focused Retreat During Australia Visit
Starmer and Trump Hold Strategic Talks on Securing Strait of Hormuz Amid Rising Tensions
Unofficial Australia Visit by Prince Harry and Meghan Expected to Stir Tensions with Royal Circles
Pipeline Attack Cuts Significant Share of Saudi Arabia’s Oil Export Capacity
UK Stocks Rise on Ceasefire Momentum and Renewed Focus on Diplomacy
UK to Hold Further Strategic Talks on Strait of Hormuz Security
Starmer Voices Frustration as Global Tensions Drive Up UK Energy Costs
UK Students Voice Concern Over Proposal for Automatic Military Draft Registration
Rising Volatility Drives Uncertainty in UK Fuel and Petrol Prices
UK Moves to Deploy ‘Skyhammer’ Anti-Drone System to Strengthen Airspace Defense
New Analysis Explores UK Budget Mechanics in ‘Behind the Blue’ Feature
Man Arrested After Four Die in Channel Crossing Tragedy
UK Tightens Immigration Framework with New Sponsor Rules and Fee Increases
UK Foreign Secretary Highlights Impact of Intensified Strikes in Lebanon
UK Urges Inclusion of Lebanon in US-Iran Ceasefire Framework
UK Stocks Ease as Ceasefire Doubts in Middle East Weigh on Investor Confidence
UK Reassesses Cloud Strategy Amid Criticism Over Limited Support Measures
UK Calls for Full and Toll-Free Access Through Strait of Hormuz Amid Rising Tensions
Starmer Signals Strategic Shift for Britain Amid Escalating Iran-Linked Tensions
UK Issues Firm Warning to Russia Over Covert Underwater Military Activity
OpenAI Halts Stargate UK Project, Casting Uncertainty Over Britain’s AI Expansion Plans
Starmer Voices Frustration Over Global Pressures Driving UK Energy Costs Higher
UK Deploys Military Assets to Protect Undersea Cables From Suspected Russian Threat
Canada Aligns With US, UK and Australia as Europe Prepares Major Digital Border Overhaul
Meghan Markle’s Planned Australia Appearance Sparks Fresh Speculation
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
UK to Partner with Shipping Industry to Rebuild Confidence in Strait of Hormuz, Cooper Says
UK Interest Rate Expectations Ease Following US–Iran Ceasefire Agreement
Starmer Signals Major Effort Needed to Fully Reopen Strait of Hormuz During Gulf Visit
UK Fuel Prices Face Ongoing Volatility Amid Global Pressures and Domestic Factors
Kanye West’s Planned Italy Festival Appearance Draws Debate After UK Entry Ban
Smuggling Routes Shift Toward Belgium as Migrant Crossings to UK Evolve
Ceasefire Offers Potential Relief for UK Fuel and Food Prices Amid Ongoing Uncertainty
Iran Conflict Raises Questions Over UK’s Global Influence and Military Preparedness
Senator McConnell Visits Kentucky to Highlight Federal Investment in Local Projects
Kanye West Barred from Entering UK as Legal Grounds Come into Focus
UK Denies Visa to Kanye West After Sponsors Withdraw from Wireless Festival
Trump-Era Forest Service Restructuring Leads to Closure of UK Lab Focused on Kentucky Woodland Health
Foreign Students in the UK Describe Harsh Living Conditions and Financial Pressures
×