London Daily

Focus on the big picture.
Wednesday, Dec 24, 2025

Hospitality suppliers: 'It’s not just a case of turning on a switch'

Hospitality suppliers: 'It’s not just a case of turning on a switch'

The large round cakes that Mademoiselle Desserts makes are sold on to wholesalers and mostly end up sliced and eaten in coffee shops, restaurants and garden centre cafes - but production is on hold due to lockdown restrictions.

Its three UK sites are running at about 10-15% of pre-pandemic activity, with many staff furloughed.

Its UK Managing Director Nigel Taylor is keenly awaiting Prime Minister Boris Johnson's announcement on Monday, when he is expected to set out the earliest possible dates for when some sectors, including hospitality, might reopen in England.

For Mr Taylor, getting enough notice ahead of a definite restart for hospitality is crucial.

"The people side of things is relatively quick because we just pull them back off furlough and everyone's primed to go, they've got experience of coming back in a short period of time," he says.

Mademoiselle Desserts sells cakes on to wholesalers that are eaten in cafes and restaurants.

"The ingredients is the thing that will delay us. Most of them are UK, there are number of ingredients we do get from abroad."

Some types of chocolate, he says, have a four-week lead time. Cream cheese, a key ingredient for Mademoiselle Desserts, takes three weeks.

Basics like flour and eggs might only take a week or 10 days to get hold of. But after some challenging moments over the past year, Mr Taylor wants certainty before he restocks, to avoid food going to waste.

"When things get switched on and switched off quickly, with eggs in particular it's an ingredient that will go out of date."

Wholesaler Bidfood is hoping for more clarity around lockdown restrictions easing.

One step up the supply chain, the wholesaler Bidfood is also hoping for clarity around the next steps for its hospitality clients.

Care homes and other public sector customers still need deliveries, but with pubs and restaurants mostly closed, activity at its Slough warehouse is currently at just one-third of capacity. Nearly half of its staff are furloughed.

Its chief executive Andrew Selley says the past year has been very disconcerting from a business planning point of view.

"It's not just a case of turning on a switch and providing the product. The customers have to plan what menus they want to offer and they have to tell us what volumes they're expecting, based on what the government is saying the regulations are going to be.

He says £70m of stock is available ready to go for the firm's 40,000 customers, but that isn't enough to provide everything they might want quickly.

"A menu is made up of a variety of items that includes frozen foods, long-life ambient foods, but also fresh produce, fresh meat, fresh fish... All of those things take a bit more time to get into the supply chain, especially now we've got a few more delays at the border as we're bringing in fresh produce into the UK."

Mr Selley says "a good two weeks' notice" is needed to ensure all the right products are available.

His top ask ahead of Monday's announcement? Confidence.

"We want the hospitality sector to reopen and stay open. And we need some support around credit insurance for customers."

Mr Borg-Neal's pub chain has invested significant sums in its venues' outdoor areas.

And at the top of the supply chain are the eateries desperate to welcome customers back in.

Peter Borg-Neal is the chief executive of Oakman Inns, a chain of 28 pubs, with a focus on food.

"It really has been very stressful", he said outside of The Royal Foresters in Ascot. "It's all the uncertainty, looking at the cash you're burning every week."

Takeaways are helping to fund wages, but they only provide a fraction of pre-Covid turnover.

"We're just figuring out how we can survive to a known date. If we knew that date it would be easier, we'd have more certainty, we'd know what we're dealing with. But we've had this stop-start thing."

Mr Borg-Neal says the firm spent about £750,000 investing in pubs' outdoor areas when the tiered system of lockdown restrictions was introduced. A few days after construction was finished, they had to close again.

Now he says he would need at least two weeks to get the pubs open correctly. "But our suppliers need longer. Beer for example takes three weeks to brew."

Then there's produce from farmers. Items like fresh tomatoes sourced from Spain or Italy will need more notice.

He says the firm could manage with less, but it would be sad to open in a "half-hearted fashion".

Newsletter

Related Articles

0:00
0:00
Close
UK Mortgage Rates Edge Lower as Bank of England Base Rate Cut Filters Through Lending Market
U.S. Supermarket Gives Customers Free Groceries for Christmas After Computer Glitch
Air India ‘Finds’ a Plane That Vanished 13 Years Ago
Caviar and Foie Gras? China Is Becoming a Luxury Food Powerhouse
Hong Kong Climbs to Second Globally in 2025 Tourism Rankings Behind Bangkok
From Sunniest Year on Record to Terror Plots and Sports Triumphs: The UK’s Defining Stories of 2025
Greta Thunberg Released on Bail After Arrest at London Pro-Palestinian Demonstration
Banksy Unveils New Winter Mural in London Amid Festive Season Excitement
UK Households Face Rising Financial Strain as Tax Increases Bite and Growth Loses Momentum
UK Government Approves Universal Studios Theme Park in Bedford Poised to Rival Disneyland Paris
UK Gambling Shares Slide as Traders Respond to Steep Tax Rises and Sector Uncertainty
Starmer and Trump Coordinate on Ukraine Peace Efforts in Latest Diplomatic Call
The Pilot Barricaded Himself in the Cockpit and Refused to Take Off: "We Are Not Leaving Until I Receive My Salary"
UK Fashion Label LK Bennett Pursues Accelerated Sale Amid Financial Struggles
U.S. Government Warns UK Over Free Speech in Pro-Life Campaigner Prosecution
Newly Released Files Shed Light on Jeffrey Epstein’s Extensive Links to the United Kingdom
Prince William and Prince George Volunteer Together at UK Homelessness Charity
UK Police Arrest Protesters Chanting ‘Globalise the Intifada’ as Authorities Recalibrate Free Speech Enforcement
Scambodia: The World Owes Thailand’s Military a Profound Debt of Gratitude
Women in Partial Nudity — and Bill Clinton in a Dress and Heels: The Images Revealed in the “Epstein Files”
US Envoy Witkoff to Convene Security Advisers from Ukraine, UK, France and Germany in Miami as Peace Efforts Intensify
UK Retailers Report Sharp Pre-Christmas Sales Decline and Weak Outlook, CBI Survey Shows
UK Government Rejects Use of Frozen Russian Assets to Fund Aid for Ukraine
UK Financial Conduct Authority Opens Formal Investigation into WH Smith After Accounting Errors
UK Issues Final Ultimatum to Roman Abramovich Over £2.5bn Chelsea Sale Funds for Ukraine
Rare Pink Fog Sweeps Across Parts of the UK as Met Office Warns of Poor Visibility
UK Police Pledge ‘More Assertive’ Enforcement to Tackle Antisemitism at Protests
UK Police Warn They Will Arrest Protesters Chanting ‘Globalise the Intifada’
Trump Files $10 Billion Defamation Lawsuit Against BBC as Broadcaster Pledges Legal Defence
UK Says U.S. Tech Deal Talks Still Active Despite Washington’s Suspension of Prosperity Pact
UK Mortgage Rules to Give Greater Flexibility to Borrowers With Irregular Incomes
UK Treasury Moves to Position Britain as Leading Global Hub for Crypto Firms
U.S. Freezes £31 Billion Tech Prosperity Deal With Britain Amid Trade Dispute
Prince Harry and Meghan’s Potential UK Return Gains New Momentum Amid Security Review and Royal Dialogue
Zelensky Opens High-Stakes Peace Talks in Berlin with Trump Envoy and European Leaders
Historical Reflections on Press Freedom Emerge Amid Debate Over Trump’s Media Policies
UK Boosts Protection for Jewish Communities After Sydney Hanukkah Attack
UK Government Declines to Comment After ICC Prosecutor Alleges Britain Threatened to Defund Court Over Israel Arrest Warrant
Apple Shutters All Retail Stores in the United Kingdom Under New National COVID-19 Lockdown
US–UK Technology Partnership Strains as Key Trade Disagreements Emerge
UK Police Confirm No Further Action Over Allegation That Andrew Asked Bodyguard to Investigate Virginia Giuffre
Giuffre Family Expresses Deep Disappointment as UK Police Decline New Inquiry Into Andrew Mountbatten-Windsor Claims
Transatlantic Trade Ambitions Hit a Snag as UK–US Deal Faces Emerging Challenges
Ex-ICC Prosecutor Alleges UK Threatened to Withdraw Funding Over Netanyahu Arrest Warrant Bid
UK Disciplinary Tribunal Clears Carter-Ruck Lawyer of Misconduct in OneCoin Case
‘Pink Ladies’ Emerge as Prominent Face of UK Anti-Immigration Protests
Nigel Farage Says Reform UK Has Become Britain’s Largest Party as Labour Membership Falls Sharply
Google DeepMind and UK Government Launch First Automated AI Lab to Accelerate Scientific Discovery
UK Economy Falters Ahead of Budget as Growth Contracts and Confidence Wanes
Australia Approves Increased Foreign Stake in Strategic Defence Shipbuilder
×