London Daily

Focus on the big picture.
Friday, Sep 12, 2025

Hospitality suppliers: 'It’s not just a case of turning on a switch'

Hospitality suppliers: 'It’s not just a case of turning on a switch'

The large round cakes that Mademoiselle Desserts makes are sold on to wholesalers and mostly end up sliced and eaten in coffee shops, restaurants and garden centre cafes - but production is on hold due to lockdown restrictions.

Its three UK sites are running at about 10-15% of pre-pandemic activity, with many staff furloughed.

Its UK Managing Director Nigel Taylor is keenly awaiting Prime Minister Boris Johnson's announcement on Monday, when he is expected to set out the earliest possible dates for when some sectors, including hospitality, might reopen in England.

For Mr Taylor, getting enough notice ahead of a definite restart for hospitality is crucial.

"The people side of things is relatively quick because we just pull them back off furlough and everyone's primed to go, they've got experience of coming back in a short period of time," he says.

Mademoiselle Desserts sells cakes on to wholesalers that are eaten in cafes and restaurants.

"The ingredients is the thing that will delay us. Most of them are UK, there are number of ingredients we do get from abroad."

Some types of chocolate, he says, have a four-week lead time. Cream cheese, a key ingredient for Mademoiselle Desserts, takes three weeks.

Basics like flour and eggs might only take a week or 10 days to get hold of. But after some challenging moments over the past year, Mr Taylor wants certainty before he restocks, to avoid food going to waste.

"When things get switched on and switched off quickly, with eggs in particular it's an ingredient that will go out of date."

Wholesaler Bidfood is hoping for more clarity around lockdown restrictions easing.

One step up the supply chain, the wholesaler Bidfood is also hoping for clarity around the next steps for its hospitality clients.

Care homes and other public sector customers still need deliveries, but with pubs and restaurants mostly closed, activity at its Slough warehouse is currently at just one-third of capacity. Nearly half of its staff are furloughed.

Its chief executive Andrew Selley says the past year has been very disconcerting from a business planning point of view.

"It's not just a case of turning on a switch and providing the product. The customers have to plan what menus they want to offer and they have to tell us what volumes they're expecting, based on what the government is saying the regulations are going to be.

He says £70m of stock is available ready to go for the firm's 40,000 customers, but that isn't enough to provide everything they might want quickly.

"A menu is made up of a variety of items that includes frozen foods, long-life ambient foods, but also fresh produce, fresh meat, fresh fish... All of those things take a bit more time to get into the supply chain, especially now we've got a few more delays at the border as we're bringing in fresh produce into the UK."

Mr Selley says "a good two weeks' notice" is needed to ensure all the right products are available.

His top ask ahead of Monday's announcement? Confidence.

"We want the hospitality sector to reopen and stay open. And we need some support around credit insurance for customers."

Mr Borg-Neal's pub chain has invested significant sums in its venues' outdoor areas.

And at the top of the supply chain are the eateries desperate to welcome customers back in.

Peter Borg-Neal is the chief executive of Oakman Inns, a chain of 28 pubs, with a focus on food.

"It really has been very stressful", he said outside of The Royal Foresters in Ascot. "It's all the uncertainty, looking at the cash you're burning every week."

Takeaways are helping to fund wages, but they only provide a fraction of pre-Covid turnover.

"We're just figuring out how we can survive to a known date. If we knew that date it would be easier, we'd have more certainty, we'd know what we're dealing with. But we've had this stop-start thing."

Mr Borg-Neal says the firm spent about £750,000 investing in pubs' outdoor areas when the tiered system of lockdown restrictions was introduced. A few days after construction was finished, they had to close again.

Now he says he would need at least two weeks to get the pubs open correctly. "But our suppliers need longer. Beer for example takes three weeks to brew."

Then there's produce from farmers. Items like fresh tomatoes sourced from Spain or Italy will need more notice.

He says the firm could manage with less, but it would be sad to open in a "half-hearted fashion".

Newsletter

Related Articles

0:00
0:00
Close
Suspect Arrested: Utah Man in Custody for Charlie Kirk’s Fatal Shooting
In a politically motivated trial: Bolsonaro Sentenced to 27 Years for Plotting Coup After 2022 Defeat
German police raid AfD lawmaker’s offices in inquiry over Chinese payments
Turkish authorities seize leading broadcaster amid fraud and tax investigation
Volkswagen launches aggressive strategy to fend off Chinese challenge in Europe’s EV market
ChatGPT CEO signals policy to alert authorities over suicidal youth after teen’s death
The British legal mafia hit back: Banksy mural of judge beating protester is scrubbed from London court
Surpassing Musk: Larry Ellison becomes the richest man in the world
Embarrassment for Starmer: He fired the ambassador photographed on Epstein’s 'pedophile island'
Manhunt after 'skilled sniper' shot Charlie Kirk. Footage: Suspect running on rooftop during panic
Effective Protest Results: Nepal’s Prime Minister Resigns as Youth-Led Unrest Shakes the Nation
Qatari prime minister says Netanyahu ‘killed any hope’ for Israeli hostages
King Charles and Prince Harry Share First In-Person Moment in 19 Months
Starmer Establishes Economic ‘Budget Board’ to Centralise Policy and Rebuild Business Trust
France Erupts in Mass ‘Block Everything’ Protests on New PM’s First Day
Poland Shoots Down Russian Drones in Airspace Violation During Ukraine Attack
Brazilian police say ex-President Bolsonaro had planned to flee to Argentina seeking asylum
Trinidad Leader Applauds U.S. Naval Strike and Advocates Forceful Action Against Traffickers
Kim Jong Un Oversees Final Test of New High-Thrust Solid-Fuel Rocket Engine
Apple Introduces Ultra-Thin iPhone Air, Enhanced 17 Series and New Health-Focused Wearables
Macron Appoints Sébastien Lecornu as Prime Minister Amid Budget Crisis and Political Turmoil
Supreme Court temporarily allows Trump to pause billions in foreign aid
Charlie Sheen says his father, Martin Sheen, turned him in to the police: 'The greatest betrayal possible'
Vatican hosts first Catholic LGBTQ pilgrimage
Apple Unveils iPhone 17 Series, iPhone Air, Apple Watch 11 and More at 'Awe Dropping' Event
Pig Heads Left Outside Multiple Paris Mosques in Outrage-Inducing Acts
Nvidia’s ‘Wow’ Factor Is Fading. The AI chip giant used to beat Wall Street expectations for earnings by a substantial margin. That trajectory is coming down to earth.
France joins Eurozone’s ‘periphery’ as turmoil deepens, say investors
On the Anniversary of Queen Elizabeth’s Death: Prince Harry Returns to Britain
France Faces New Political Crisis, again, as Prime Minister Bayrou Pushed Out
Murdoch Family Finalises $3.3 Billion Succession Pact, Ensuring Eldest Son’s Leadership
Big Oil Slashes Jobs and Investments Amid Prolonged Low Crude Prices
Court Staff Cover Up Banksy Image of Judge Beating a Protester
Social Media Access Curtailed in Turkey After CHP Calls for Rallies Following Police Blockade of Istanbul Headquarters
Nayib Bukele Points Out Belgian Hypocrisy as Brussels Considers Sending Army into the Streets
Elon Musk Poised to Become First Trillionaire Under Ambitious Tesla Pay Plan
France, at an Impasse, Heads Toward Another Government Collapse
Burning the Minister’s House Helped Protesters to Win Justice: Prabowo Fires Finance Minister in Wake of Indonesia Protests
Brazil Braces for Fallout from Bolsonaro Trial by corrupted judge
The Country That Got Too Rich? Public Spending Dominates Norway Election
Nearly 40 Years Later: Nike Changes the Legendary Slogan Just Do It
Generations Born After 1939 Unlikely to Reach Age One Hundred, New Study Finds
End to a four-year manhunt in New Zealand: the father who abducted his children to the forests was killed, the three siblings were found
Germany Suspends Debt Rules, Funnels €500 Billion Toward Military and Proxy War Strategy
EU Prepares for War
BMW Eyes Growth in China with New All‑Electric Neue Klasse Lineup
Trump Threatens Retaliatory Tariffs After EU Imposes €2.95 Billion Fine on Google
Tesla Board Proposes Unprecedented One-Trillion-Dollar Performance Package for Elon Musk
US Justice Department Launches Criminal Mortgage-Fraud Probe into Federal Reserve Governor Lisa Cook
Escalating Drug Trafficking and Violence in Latin America: A Growing Crisis
×