London Daily

Focus on the big picture.
Thursday, Mar 12, 2026

Hospital delays: Calls for inquiry in the south west

Hospital delays: Calls for inquiry in the south west

There are calls for an inquiry into why problems with the hospital system in the south west are "so much worse" than the rest of the country.

Last week a Gloucestershire NHS Trust chief executive revealed she was driven to hospital by her husband, fearing an ambulance would take too long.

Patients in ambulances are waiting up to 14 hours to be handed over to hospital staff.

Local agencies say they are determined to overcome the challenges together.

Many put the delays down to hospitals being unable to discharge patients quickly enough.

South Western Ambulance Service currently has the longest wait times in England, with category-two calls, which include strokes and chest pains, taking nearly two hours on average to reach patients last month.

The target is 18 minutes.

And last week there was an average of 20 ambulances waiting outside the Gloucestershire Royal Hospital at any one time.

Carole Jarman said her friend was on the floor for 15 hours and waited a total of 27 hours before an ambulance arrived


Carole Jarman, 61, from Stroud, told BBC Radio Gloucestershire that her 89-year-old friend waited 27 hours for an ambulance last month after she had a fall.

Ms Jarman said it was "an awful experience".

Cathie Cooper said she waited 10 minutes to even get through to a call handler when requesting an ambulance while she was having an asthma attack.

Unison's South Western Ambulance lead for Gloucestershire, Shane Clark, said he now wants a central government inquiry.

"It would be really interesting to have a public inquiry to understand why the south west seems to be worse, why are we having this grassroots social care issue that doesn't seem to be happening elsewhere," he said.

Unison's Shane Clark said while ambulances still queue in other areas of the country, the wait times are not as long as in the south west


Mr Clark, who is from Gloucester, has worked for the ambulance service for more than 15 years.

He said while crews are providing the best standard of care they can for their patients, beds need to be available when they arrive at hospital.

He added that he was concerned about the capacity of community hospitals in Gloucestershire.

Deborah Lee, chief executive of Gloucestershire Hospitals NHS Trust, has been praised by many on Twitter for her honesty


Posting on Twitter last week, Ms Lee said her husband had "bundled her into his car", after she had showed the signs of a stroke because he had heard her "lamenting ambulance delays".

She was clear to point out that the issues with ambulance waits were not at the "front door of hospitals" but at the back.

According to the NHS trust that runs them, Gloucestershire's two main hospitals regularly have more than 200 patients medically fit to be discharged, but they are unable to move them out and hospital bosses have admitted they are struggling with the high numbers of patients.

Some of the issues contributing to the delay in discharging people include a reduction in the numbers of beds in community hospitals, difficulties in getting GP appointments, meaning more people are turning up at A&E, and how long it takes to organise adult social care in the community.


Adult social care is overseen by the county council so that people who are well enough can going back to their own homes, but with short-term support.

For those who need a longer term plan, the council works with other health partners, which might mean moving patients into care homes.

Executive director of Adult Social Care and Public Health at Gloucestershire County Council, Sarah Scott, said it is a "complex situation".

"We are working really really hard on this [problem] and if it was simple, we would have solved it by now," she said.

Executive director of Adult Social Care and Public Health at Gloucestershire County Council, Sarah Scott, said there are no easy answers to the problems faced


"It is easy to think well there are 200 people in the hospital, lets put them all in a care bed, but actually not all of them need a care bed.

"We know only half of them need some adult social care support, so an even smaller proportion of that 100 will actually need a care home bed."

She added that one of the issues is a shortage of staff in the sector.

Charity Crossroads said hospitals have to be careful as they can be responsible for a "dereliction of duty" for discharging patients too early.

Jamie Webb, a registered manager at Crossroads Care - which helps people return home after being in hospital - said the sector is struggling.

"The community-based care is vastly under staffed, that's having a knock-on effect for the hospitals in order for them to be able to discharge because there just isn't the staffing levels to be able to increase those packages of care," he said.

Local agencies say they are determined to overcome the challenges together with the aim of keeping communities safe


Mr Webb said that results in many people coming to him that have not fully recovered, with them ultimately ending up back into hospital.

The acting chief executive of Gloucestershire Hospitals, Professor Mark Pietroni, said: "We are committed to getting the safe discharge process right for everyone involved and work closely with health and social care colleagues, patients and their families to ensure that people can be discharged safely to the right environment for their onward care."

Gloucestershire Health and Care Trust, for community hospitals, added in statement that it is "working tirelessly" with the NHS and local authority partners to improve flow between services in hospitals, community clinics and within people's own homes.

Newsletter

Related Articles

0:00
0:00
Close
Release of Mandelson Files Raises Tensions as UK Seeks Stable Relations With Donald Trump
UK Documents Reveal Starmer Was Warned About Mandelson’s Epstein Links Before Ambassador Appointment
Nearly Five Hundred UK Mortgage Deals Withdrawn in Two Days as Market Volatility Forces Lenders to Reprice
Three Cargo Ships Hit Near Iran as Attacks Spread to Strategic Strait of Hormuz
Why British Police Repeatedly Declined to Investigate Jeffrey Epstein’s UK Links
UK Parliament Ends Hereditary Seats in House of Lords, Closing Chapter on Centuries of Aristocratic Lawmaking
EU and UK Urge Israel to Act Against Rising West Bank Settler Violence Amid Regional Tensions
US Senator John Kennedy Says Keir Starmer Should Not Be Trusted for Military Advice Amid Iran War Debate
UK High Court Rejects Attempt to Revive Terrorism Charge Against Kneecap Rapper
Revolut Secures Full UK Banking Licence After Multi-Year Regulatory Wait
Kentucky’s Bench Boost Powers Wildcats Past LSU in SEC Tournament Opener
British Couple Die After Being Pulled From Water at Australian Beach During Family Visit
Global Energy Agency Announces Record Release of 400 Million Barrels to Stabilize Oil Markets Amid Hormuz Disruption
British Airways Suspends UK Repatriation Flights as Middle East Travel Disruption Deepens
US Forces Prepare Ordnance at RAF Fairford as Strategic Bombers Deploy for Middle East Operations
Nigel Farage Faces Criticism After Saying Britain Should Stay Out of Iran War
Landmark UK Trial Begins Over Sony’s PlayStation Store Pricing
UK High Court Rejects Bid to Challenge Britain’s Chagos Islands Agreement With Mauritius
Finnish Duo Triumphs in England’s Annual Wife-Carrying Race, Winning a Barrel of Ale
How U.S. and UK National Security Strategies Are Reshaping the Global Business Landscape
Green Party Gains Momentum as Labour Shifts Toward the Political Centre
Royal Navy Destroyer HMS Dragon Sets Sail for Eastern Mediterranean as Regional Tensions Rise
UK Homebuilder Persimmon Warns Iran Conflict Could Dent Property Buyer Confidence
Roman Abramovich Signals Legal Fight if UK Seeks to Seize Chelsea Sale Funds
UK Ready to Back Emergency Oil Reserve Release as Middle East Conflict Pushes Prices Higher
Study of 40,000 Articles Sparks Debate Over Alleged Anti-Muslim Bias in UK Media
US and UK Army Chiefs Strengthen Cooperation on the Future of Armored Warfare
Britain’s Search for the Next ARM Intensifies as Startups and Investors Target the Semiconductor Frontier
Three US Strategic Bombers Arrive at RAF Fairford as Iran Conflict Intensifies
Cancer Death Rates in the UK Fall to the Lowest Level on Record
UK Government Bond Yields Retreat Slightly After Sharp Spike Triggered by Middle East Conflict
UK Chancellor Warns Middle East War Could Push Inflation Higher
UK Prime Minister Warns Iran Conflict Could Drive Up Prices and Threaten Economic Stability
Trump Declines UK Offer to Deploy Aircraft Carriers to Middle East Amid Iran Conflict
Prince Harry and Meghan Markle to Return to Australia After Seven Years for Philanthropic and Business Engagements
UK Government Signals Independence From Washington as Cooper Says Britain Does Not Agree With Trump on Every Issue
UK Experts Warn AI Chatbots Are Fueling Surge in Claims of Organised ‘Satanic’ Ritual Abuse
UK Political Parties Divided Over Strategy as Iran Conflict Reshapes Foreign Policy Debate
Britain Discloses Secret Military Repair Hubs Operating Inside Ukraine
Trump Says US No Longer Needs UK Carrier Support After Delayed Offer Amid Iran Conflict
Why Britain Has Become Involved in the US-Israel Military Campaign Against Iran
UK Gas Storage Falls to Under Two Days as Iran Conflict Jolts Global Energy Markets
UK Warned to Brace for Economic Shock as Iran War Drives Global Energy Price Surge
Starmer and Trump Hold First Call After Public Dispute Over Iran Conflict
UK Dentists Returned £1.3 Billion to Government as Shift Toward Private Care Accelerates
Expert Warns UK Must Build Emergency Food Stockpiles to Prepare for Climate Shocks or War
UK Plans Charter Flight to Evacuate British Nationals from Gulf as Regional Conflict Disrupts Air Travel
Families of Zimbabwe’s Liberation Fighters Call on Britain to Help Locate Skulls Taken During Colonial War
Iran’s Ambassador Warns Britain to ‘Be Very Careful’ Over Deeper Role in Expanding Middle East War
UK Military Leadership Defends Britain’s Defensive Role in Expanding Middle East Conflict
×