London Daily

Focus on the big picture.
Saturday, Nov 22, 2025

Heathrow beginning to recover from travel chaos, airport boss says

Heathrow beginning to recover from travel chaos, airport boss says

Heathrow has been among the worst-affected by the scramble to hire enough staff to deal with the summer demand after the job losses of the COVID-19 pandemic.

Heathrow is beginning to recover from the travel chaos of recent months, according to the airport's chief executive.

Airline travellers across the UK have faced months of disruption, with delayed and cancelled flights, along with long waits at check-in, security and baggage collection.

The main reason for the problems has been a shortage of staff.

Many jobs were lost in the aviation industry during the worst of the pandemic and now there is a race to recruit enough workers - and to train them and get them security clearance - to match the demand for summer travel.

Heathrow has been among the worst-affected.

In an update on Thursday, chief executive John Holland-Kaye said: "Passengers are seeing better, more reliable journeys since the introduction of the demand cap.

"I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays.

"This has only been possible because of the collective and determined efforts of airport, airlines and wider Team Heathrow teams."

In July - and on top of a UK government amnesty that allowed airlines to cancel flights without fear of losing precious take-off and landing slots - Heathrow imposed a cap on departing passenger numbers to boost resilience.

It also asked airlines to stop selling tickets for summer travel, a plea that was met with criticism from some quarters, including former boss of BA owner IAG Willie Walsh, who is now head of the International Air Transport Association.

Passengers have faced long queues at times this summer

There have been problems with baggage handling. Pic: Deborah Haynes


Heathrow said on Thursday that the cap on numbers had "delivered improvements to passenger experience, with fewer last-minute flight cancellations, better aircraft punctuality and baggage delivery".

It experienced the largest rise in passenger numbers of any European airport in the last year - more than six million people travelled through Heathrow in July, and an estimated 16 million are expected between July and September.

A review is being conducted into ground handling capacity, 1,300 more workers have been hired and security is back at pre-pandemic levels, meaning 88% of passengers can be cleared in 20 minutes or less, the airport said.

Last month an analysis by Oxford Economics, in conjunction with aviation trade bodies, showed that 2.3 million jobs were lost across airlines, airports and civil aerospace groups since the outbreak of COVID-19.

Newsletter

Related Articles

0:00
0:00
Close
Zelenskyy Signals Progress Toward Ending the War: ‘One of the Hardest Moments in History’ (end of his business model?)
U.S. Issues Alert Declaring Venezuelan Airspace a Hazard Due to Escalating Security Conditions
The U.S. State Department Announces That Mass Migration Constitutes an Existential Threat to Western Civilization and Undermines the Stability of Key American Allies
Students Challenge AI-Driven Teaching at University of Staffordshire
Pikeville Medical Center Partners with UK’s Golisano Children’s Network to Expand Pediatric Care
Germany, France and UK Confirm Full Support for Ukraine in US-Backed Security Plan
UK Low-Traffic Neighbourhoods Face Rising Backlash as Pandemic Schemes Unravel
UK Records Coldest Night of Autumn as Sub-Zero Conditions Sweep the Country
UK at Risk of Losing International Doctors as Workforce Exodus Grows, Regulator Warns
ASU Launches ASU London, Extending Its Innovation Brand to the UK Education Market
UK Prime Minister Keir Starmer to Visit China in January as Diplomatic Reset Accelerates
Google Launches Voluntary Buyouts for UK Staff Amid AI-Driven Company Realignment
UK braces for freezing snap as snow and ice warnings escalate
Majority of UK Novelists Fear AI Could Displace Their Work, Cambridge Study Finds
UK's Carrier Strike Group Achieves Full Operational Capability During NATO Drill in Mediterranean
Trump and Mamdani to Meet at the White House: “The Communist Asked”
Nvidia Again Beats Forecasts, Shares Jump in After-Hours Trading
Wintry Conditions Persist Along UK Coasts After Up to Seven Centimetres of Snow
UK Inflation Eases to 3.6 % in October, Opening Door for Rate Cut
UK Accelerates Munitions Factory Build-Out to Reinforce Warfighting Readiness
UK Consumer Optimism Plunges Ahead of November Budget
A Decade of Innovation Stagnation at Apple: The Cook Era Critique
Caribbean Reparations Commission Seeks ‘Mutually Beneficial’ Justice from UK
EU Insists UK Must Contribute Financially for Access to Electricity Market and Broader Ties
UK to Outlaw Live-Event Ticket Resales Above Face Value
President Donald Trump Hosts Saudi Crown Prince Mohammed bin Salman at White House to Seal Major Defence and Investment Deals
German Entertainment Icons Alice and Ellen Kessler Die Together at Age 89
UK Unveils Sweeping Asylum Reforms with 20-Year Settlement Wait and Conditional Status
UK Orders Twitter Hacker to Repay £4.1 Million Following 2020 High-Profile Breach
Popeyes UK Eyes Century Mark as Fried-Chicken Chain Accelerates Roll-out
Two-thirds of UK nurses report working while unwell amid staffing crisis
Britain to Reform Human-Rights Laws in Sweeping Asylum Policy Overhaul
Nearly Half of Job Losses Under Labour Government Affect UK Youth
UK Chancellor Reeves Eyes High-Value Home Levy in Budget to Raise Tens of Billions
UK Urges Poland to Choose Swedish Submarines in Multi-Billion € Defence Bid
US Border Czar Tom Homan Declares UK No Longer a ‘Friend’ Amid Intelligence Rift
UK Announces Reversal of Income Tax Hike Plans Ahead of Budget
Starmer Faces Mounting Turmoil as Leaked Briefings Ignite Leadership Plot Rumours
UK Commentator Sami Hamdi Returns Home After US Visa Revocation and Detention
UK Eyes Denmark-Style Asylum Rules in Major Migration Shift
UK Signals Intelligence Freeze Amid US Maritime Drug-Strike Campaign
TikTok Awards UK & Ireland 2025 Celebrates Top Creators Including Max Klymenko as Creator of the Year
UK Growth Nearly Stalls at 0.1% in Q3 as Cyberattack Halts Car Production
Apple Denied Permission to Appeal UK App Store Ruling, Faces Over £1bn Liability
UK Chooses Wylfa for First Small Modular Reactors, Drawing Sharp U.S. Objection
Starmer Faces Growing Labour Backlash as Briefing Sparks Authority Crisis
Reform UK Withdraws from BBC Documentary Amid Legal Storm Over Trump Speech Edit
UK Prime Minister Attempts to Reassert Authority Amid Internal Labour Leadership Drama
UK Upholds Firm Rules on Stablecoins to Shield Financial System
Brussels Divided as UK-EU Reset Stalls Over Budget Access
×