London Daily

Focus on the big picture.
Sunday, May 31, 2026

Forced prepay meter installations to be banned in homes of over-85s

Forced prepay meter installations to be banned in homes of over-85s

The forcible instalment of prepayment energy meters in homes of customers over 85 will be banned under new rules from the regulator Ofgem.

Suppliers will also have to give customers more chances to clear their debts before making them switch.

It comes after debt agents for British Gas broke into some people's homes to fit meters, sparking an outcry.

But campaigners said the new rules did not go far enough and vulnerable people could still face forced installations.

Switching people onto prepayment meters without their consent has become more common since energy prices went up.

It can be done by warrant or remotely via smart meters, with suppliers saying it may help indebted customers manage their spending.

But campaigners say prepayment meters - which must be topped up - leave vulnerable customers at risk of running out of credit and losing access to light and heat.

Ofgem placed a temporary ban on all forcible installations after the Times newspaper exposed the practices at British Gas.

The BBC understands that on Tuesday at 7am, the regulator will announce that all energy suppliers in England, Scotland and Wales have signed up to a code of conduct that sets out the practices they should adhere to when fitting the meters.

Under the rules, first reported by the Guardian, suppliers will now have to make at least 10 attempts to contact a customer - and conduct a "site welfare visit" before a prepayment meter is installed.

Representatives fitting them will also have to wear body cameras or audio equipment to make sure the rules are followed.

In addition:

*  Suppliers will not be allowed to fit meters for customers over 85 or anyone with a terminal illness. Those with health conditions such as chronic bronchitis, emphysema and sickle cell disease, which could be worsened by living in a cold home, will also be exempt.

*  Those forced onto a prepay meter - either by warrant or remotely - will be given £30 of credit initially to reduce the risk of them losing supply.

*  Suppliers have also been told to identify where meters were wrongfully installed and to return the customer to their previous tariff and offer compensation.

However, there are concerns the rules will only protect the highest risk individuals.

According to the Times newspaper, for vulnerable customers in a "medium risk" category, suppliers will be required to carry out further risk assessments but can still go ahead with forced installations if they consider them justified.

Medium risk individuals could include elderly people aged between 75 and 84, parents of children under five years old, pregnant women and people with Alzheimer's disease among other conditions.

Simon Francis, coordinator of the End Fuel Poverty Coalition, said the new rules "do not go far enough".

"What about elderly people below the age of 85? Also some disabled people could still miss out - people using power to charge their wheelchairs, for example. There will be people who aren't covered."

Tom Marsland, the policy manager at the disability equality charity Scope, said the rules will "still allow energy companies to install prepayment meters in some disabled households". The charity is calling for an outright ban.

An estimated 600,000 people were forced to switch to prepayment meters after struggling to pay their bills in 2022, according to a Citizens Advice report in January. That is up from 380,000 in 2021.

At the time, its boss Dame Clare Moriarty said: "All too often the people finding it hardest to pay their bills are being forced onto a prepayment meter they can't afford to top up. This puts them at real risk of being left in cold, damp and dark homes."

In March, the government brought charges paid by prepayment meter customers in line with customers who pay by direct debit.

It means more than four million households are set to save £45 a year on energy bills from 1 July, the government has said.

In the past, prepayment meter customers have paid more because energy firms pass on the costs of managing the meters.

Suppliers have called for the introduction of social tariffs to tackle unaffordable energy prices.

These would see certain groups on low incomes offered lower-cost deals, with the discount funded in theory by higher bills or taxation.

Ofgem has described social tariffs as a good option and said they are being discussed with ministers.

Newsletter

Related Articles

0:00
0:00
Close
Japanese Technology Firm Fujitsu Launches Advanced Artificial Intelligence Tool for Corporate Disclosures
South Africa Officially Launches Nationwide Campaign for Highly Contested Local Government Elections
United Kingdom Commits Additional Funding for Unexploded Ordnance Clearance in Laos
Singapore Announces Stringent New Greenhouse Gas Regulations for Commercial Cooling Systems
Cambodia and Thailand Hold High-Level Border Security Talks at United Nations Headquarters
Myanmar Military Government and China Sign Major Agreement to Upgrade Media and Cultural Cooperation
Knife Attack at Swiss Train Station Leaves Three Injured in Suspected Act of Domestic Terrorism
Transnational Extortion Gang Threatens Canadian Police With Army of One Thousand Armed Operatives
Australia Imposes Forty-Two-Day Quarantine on Cruise Ship Passengers Following Deadly Hantavirus Outbreak
International Monetary Fund Unlocks Seven Hundred Million United States Dollars for Sri Lanka Following Economic Reforms
Australia Launches Record One Point Four Billion Dollar Lawsuit Against Chemical Giant 3M Over Contamination
China and Canada Foreign Ministers Meet in Ottawa in Effort to Stabilize Strained Diplomatic Ties
Indonesia Demands Urgent United Nations Security Council Reform Amid Escalating Global Conflicts
Extreme Weather Patterns Trigger Severe Drought in Madagascar and Destructive Flooding in East Africa
Indian State of Karnataka Faces Political Upheaval as Chief Minister Siddaramaiah Abruptly Resigns
Philippines and Japan Reaffirm Defense Ties as Crucial for Indo-Pacific Regional Stability
Norway Joins French Nuclear Deterrence Initiative in Major Shift for European Security Architecture
Global Critical Mineral Alliances Expand as Western Nations Move to Counter Chinese Supply Dominance
United States Imposes Fifty Percent Tariffs on Mexican Steel and Aluminum Ahead of Trade Pact Review
European Union and China Head Toward Major Trade Conflict Over Clean Technology Exports
United States Economic Growth Severely Downgraded to One Point Six Percent as Stagflation Fears Mount
World Health Organization Warns Central African Ebola Epidemic is Outpacing Containment Efforts
United States Treasury Department Conditions Sanctions Relief on Reopening of the Strait of Hormuz
Iranian Air Defenses Intercept and Destroy United States Military Drone Over Bushehr Province
Iranian Armed Forces Launch Ballistic Missiles Toward Unspecified Targets Prompting Regional Condemnation
United Nations Secretary-General Warns Global Order Facing Highest Level of Conflict Since 1945
Israel Issues Sweeping Evacuation Orders in Southern Lebanon Amid Intensified Hezbollah Conflict
Russia Announces Systemic Military Strikes Targeting Ukrainian Defense and Energy Infrastructure
United States and Iranian Negotiators Reach Draft Agreement to Extend Ceasefire and Resume Nuclear Talks
United Nations Security Council Deeply Divided Over United States Capture of Venezuelan President
US and Iran Exchange Direct Military Strikes Amid Fragile Gulf Ceasefire
World Health Organization Warns of Catastrophic Ebola Outbreak in DR Congo
Russia Threatens New Wave of Strikes on Ukrainian Infrastructure and Embassies
Scientists Warn Atlantic Ocean Currents Could Collapse Faster Than Projected
Anthropic Reaches $900 Billion Valuation in Historic AI Funding Round
Washington Imposes Crippling Sanctions on Iranian Maritime Authority
Japan and the Philippines Initiate Strategic Intelligence-Sharing Pact
Microsoft Deploys Autonomous Computer-Using AI Agents to Global Markets
Anthropic Secures $45 Billion Compute Infrastructure Agreement With SpaceX
U.S. Director of National Intelligence Resigns Amid Administration Shakeup
Micron Technology Crosses Trillion-Dollar Valuation Amid Unprecedented Hardware Demand
Canada and Germany Finalize Historic Long-Term LNG Export Agreement
China Expands International Travel Restrictions on Domestic AI Researchers
Japan Approves Sweeping Overhaul of National Intelligence Apparatus
Global Airlines Scramble Logistics as Middle East Airspace Remains Fractured
Japan's Naphtha Imports Plunge 47 Percent Amid Strait of Hormuz Closure
Global Crude Prices Retreat Below $96 as Gulf Tensions Momentarily Ease
Generative AI Outperforms Human Baselines in Landmark Global Creativity Study
NASA Partners With Private Aerospace to Unveil Permanent Lunar Base Architecture
South Korean Equity Markets Surge on Next-Generation Memory Chip Frenzy
×