London Daily

Focus on the big picture.
Wednesday, Oct 21, 2026

Forced prepay meter installations to be banned in homes of over-85s

Forced prepay meter installations to be banned in homes of over-85s

The forcible instalment of prepayment energy meters in homes of customers over 85 will be banned under new rules from the regulator Ofgem.

Suppliers will also have to give customers more chances to clear their debts before making them switch.

It comes after debt agents for British Gas broke into some people's homes to fit meters, sparking an outcry.

But campaigners said the new rules did not go far enough and vulnerable people could still face forced installations.

Switching people onto prepayment meters without their consent has become more common since energy prices went up.

It can be done by warrant or remotely via smart meters, with suppliers saying it may help indebted customers manage their spending.

But campaigners say prepayment meters - which must be topped up - leave vulnerable customers at risk of running out of credit and losing access to light and heat.

Ofgem placed a temporary ban on all forcible installations after the Times newspaper exposed the practices at British Gas.

The BBC understands that on Tuesday at 7am, the regulator will announce that all energy suppliers in England, Scotland and Wales have signed up to a code of conduct that sets out the practices they should adhere to when fitting the meters.

Under the rules, first reported by the Guardian, suppliers will now have to make at least 10 attempts to contact a customer - and conduct a "site welfare visit" before a prepayment meter is installed.

Representatives fitting them will also have to wear body cameras or audio equipment to make sure the rules are followed.

In addition:

*  Suppliers will not be allowed to fit meters for customers over 85 or anyone with a terminal illness. Those with health conditions such as chronic bronchitis, emphysema and sickle cell disease, which could be worsened by living in a cold home, will also be exempt.

*  Those forced onto a prepay meter - either by warrant or remotely - will be given £30 of credit initially to reduce the risk of them losing supply.

*  Suppliers have also been told to identify where meters were wrongfully installed and to return the customer to their previous tariff and offer compensation.

However, there are concerns the rules will only protect the highest risk individuals.

According to the Times newspaper, for vulnerable customers in a "medium risk" category, suppliers will be required to carry out further risk assessments but can still go ahead with forced installations if they consider them justified.

Medium risk individuals could include elderly people aged between 75 and 84, parents of children under five years old, pregnant women and people with Alzheimer's disease among other conditions.

Simon Francis, coordinator of the End Fuel Poverty Coalition, said the new rules "do not go far enough".

"What about elderly people below the age of 85? Also some disabled people could still miss out - people using power to charge their wheelchairs, for example. There will be people who aren't covered."

Tom Marsland, the policy manager at the disability equality charity Scope, said the rules will "still allow energy companies to install prepayment meters in some disabled households". The charity is calling for an outright ban.

An estimated 600,000 people were forced to switch to prepayment meters after struggling to pay their bills in 2022, according to a Citizens Advice report in January. That is up from 380,000 in 2021.

At the time, its boss Dame Clare Moriarty said: "All too often the people finding it hardest to pay their bills are being forced onto a prepayment meter they can't afford to top up. This puts them at real risk of being left in cold, damp and dark homes."

In March, the government brought charges paid by prepayment meter customers in line with customers who pay by direct debit.

It means more than four million households are set to save £45 a year on energy bills from 1 July, the government has said.

In the past, prepayment meter customers have paid more because energy firms pass on the costs of managing the meters.

Suppliers have called for the introduction of social tariffs to tackle unaffordable energy prices.

These would see certain groups on low incomes offered lower-cost deals, with the discount funded in theory by higher bills or taxation.

Ofgem has described social tariffs as a good option and said they are being discussed with ministers.

Newsletter

Related Articles

0:00
0:00
Close
Housebuilding Across Scotland Plummets to Eleven-Year Low Despite Government Pledges to Tackle National Housing Emergency
Greggs Announces Factory Closures Across Northern England and Scotland Affecting Seven Hundred Forty Jobs
United Kingdom and Singapore Conclude Eleventh Financial Dialogue in Singapore to Deepen Cooperation on Digital Finance and Capital Markets
Energy Security and Net Zero Committee Urges Government to Shift Policy Costs to Gas Bills and Tap Windfall Profits to Lower Consumer Prices
British Broadcasting Corporation Announces Major Cost-Cutting Overhaul to Close Linear Broadcast Services for Television Channels BBC Three and BBC Scotland Alongside Digital Radio Station BBC Radio Four Extra
London Capital Markets Face Renewed Scrutiny After High-Profile Offerings Underperform Post-Listing
Green Party Wins Historic First Westminster Parliamentary By-Election in Gorton and Denton
Environment Secretary Emma Reynolds Unveils Sweeping Regulatory Overhaul for English Water Industry
United Kingdom Health Security Agency Confirms Thirty-Four Cases in Kent Meningitis Outbreak
Ministry of Defence Prepares Heat Pump Subsidy Cuts to Fund Urgent Military Modernization
British and European Union Officials Schedule Long-Awaited Bilateral Leaders Summit for November Twentieth
Bank of England Governor Andrew Bailey Urges Strict Fiscal Credibility to Protect British Bond Markets
United Kingdom Inflation Rises to Three Point One Percent Driven by Escalating Fuel Costs
Profit Warnings Among London-Listed Companies Reach Two-Year High Amid Global Energy Shocks
Chancellor John Healey Signals Targeted Tax Changes on Banks and London Corporate Offices Ahead of Budget
British Government Reallocates Twenty-Five Per Cent of International Climate Finance to Global Biodiversity Projects
Initial British Carbon Border Taxes Set to Undercut Parallel European Union Tariffs on Industrial Imports
Whitehall Prepares National Zero-Interest Loan Initiative to Accelerate Domestic Heat Pump and Solar Adoption
European Union Offers British Automakers Access to Hybrid Vehicle Trade Protections Subject to Strict Regulatory Alignment
British Probation Officers Threaten Widespread Industrial Action After Rejecting Five Per Cent Government Pay Offer
Microsoft Abandons Major British Artificial Intelligence Data Centre Citing Severe National Grid Power Constraints
United Kingdom Inflation Accelerates to Three Point Four Per Cent Ahead of Chancellor John Healey's Inaugural Autumn Budget
Surging Cloned Number Plates Severely Complicate Traffic Enforcement and Police Investigations
Mounting Opposition Challenges Planned Rollout of Autonomous Taxis Across London
Influential Think Tank Urges Rejoining European Union to Navigate Geopolitical Crises
Government Review Recommends Slashing Benefits to Fund Youth Employment Initiatives
Senior Minister Shabana Mahmood Seeks New Law Enforcement Pact With European Union
Airbus Executive Warns Britain Risks Losing Crucial Role in European Space Industry
Exorbitant Electricity Costs Push British Steelmakers to Worst Competitive Position in Three Years
British Food and Beverage Exports to European Union Collapse by Over a Third Since Brexit
Up to Twenty English Maternity Units Face Impending Closure Due to Safety and Staffing Crises
Government Declares Severe Drought Across Southern England Following Record Dry Spell
Corporate Profit Warnings Reach Two-Year High Amid Middle East Conflict and Rising Costs
International Monetary Fund Warns Chancellor John Healey Against Proposed Bank Tax Raid
Northern Ireland Secures Favorable Agricultural Export Agreement with European Union
Scottish Government Approves Major Offshore Floating Wind Farm Near Aberdeenshire
High Speed Two Rail Project Faces Three Billion Pound Cost Escalation on Initial Phase
National Health Service Warns of Winter Capacity Crisis Across English Hospitals
Tata Steel Confirms Two Thousand Job Cuts at Port Talbot to Fund Green Transition
Global Microchip Developer Announces Three Billion Pound Semiconductor Plant in Cambridge
United Kingdom Artificial Intelligence Safety Institute Proposes Mandatory Licensing for Generative Models
United Kingdom Commits Additional Long-Range Weapons and Air Defenses to Ukraine
British Chancellor Overhauls Infrastructure Financing to Bypass Borrowing Constraints
Bank of England Holds Benchmark Interest Rate at Four Point Five Percent
First Minister Rhun ap Iorwerth Confirms Constitutional Discussions Over Welsh Independence During Initial Bilateral Call with Prime Minister
Labour Party Instructs Local Council Groups to Sever Power-Sharing Accords with Green Party Over New Controversial Policy Positions
Institute for Fiscal Studies Warns of Thirty-Five Billion Pound Fiscal Gap Ahead of Chancellor John Healey Upcoming Autumn Budget
House of Lords Backs Landmark Legislative Amendment to Decriminalize Abortion Across England and Wales
United Kingdom Defence Secretary Wes Streeting Travels to Pentagon for High-Level Strategic Talks Amid Escalating Tensions Over Ukraine and United States Policy Shifts
Bank of England and International Monetary Fund Officials Issue Urgent Warnings Regarding Potential Artificial Intelligence Financial Market Shocks
×