London Daily

Focus on the big picture.
Sunday, Jul 19, 2026

Forced prepay meter installations to be banned in homes of over-85s

Forced prepay meter installations to be banned in homes of over-85s

The forcible instalment of prepayment energy meters in homes of customers over 85 will be banned under new rules from the regulator Ofgem.

Suppliers will also have to give customers more chances to clear their debts before making them switch.

It comes after debt agents for British Gas broke into some people's homes to fit meters, sparking an outcry.

But campaigners said the new rules did not go far enough and vulnerable people could still face forced installations.

Switching people onto prepayment meters without their consent has become more common since energy prices went up.

It can be done by warrant or remotely via smart meters, with suppliers saying it may help indebted customers manage their spending.

But campaigners say prepayment meters - which must be topped up - leave vulnerable customers at risk of running out of credit and losing access to light and heat.

Ofgem placed a temporary ban on all forcible installations after the Times newspaper exposed the practices at British Gas.

The BBC understands that on Tuesday at 7am, the regulator will announce that all energy suppliers in England, Scotland and Wales have signed up to a code of conduct that sets out the practices they should adhere to when fitting the meters.

Under the rules, first reported by the Guardian, suppliers will now have to make at least 10 attempts to contact a customer - and conduct a "site welfare visit" before a prepayment meter is installed.

Representatives fitting them will also have to wear body cameras or audio equipment to make sure the rules are followed.

In addition:

*  Suppliers will not be allowed to fit meters for customers over 85 or anyone with a terminal illness. Those with health conditions such as chronic bronchitis, emphysema and sickle cell disease, which could be worsened by living in a cold home, will also be exempt.

*  Those forced onto a prepay meter - either by warrant or remotely - will be given £30 of credit initially to reduce the risk of them losing supply.

*  Suppliers have also been told to identify where meters were wrongfully installed and to return the customer to their previous tariff and offer compensation.

However, there are concerns the rules will only protect the highest risk individuals.

According to the Times newspaper, for vulnerable customers in a "medium risk" category, suppliers will be required to carry out further risk assessments but can still go ahead with forced installations if they consider them justified.

Medium risk individuals could include elderly people aged between 75 and 84, parents of children under five years old, pregnant women and people with Alzheimer's disease among other conditions.

Simon Francis, coordinator of the End Fuel Poverty Coalition, said the new rules "do not go far enough".

"What about elderly people below the age of 85? Also some disabled people could still miss out - people using power to charge their wheelchairs, for example. There will be people who aren't covered."

Tom Marsland, the policy manager at the disability equality charity Scope, said the rules will "still allow energy companies to install prepayment meters in some disabled households". The charity is calling for an outright ban.

An estimated 600,000 people were forced to switch to prepayment meters after struggling to pay their bills in 2022, according to a Citizens Advice report in January. That is up from 380,000 in 2021.

At the time, its boss Dame Clare Moriarty said: "All too often the people finding it hardest to pay their bills are being forced onto a prepayment meter they can't afford to top up. This puts them at real risk of being left in cold, damp and dark homes."

In March, the government brought charges paid by prepayment meter customers in line with customers who pay by direct debit.

It means more than four million households are set to save £45 a year on energy bills from 1 July, the government has said.

In the past, prepayment meter customers have paid more because energy firms pass on the costs of managing the meters.

Suppliers have called for the introduction of social tariffs to tackle unaffordable energy prices.

These would see certain groups on low incomes offered lower-cost deals, with the discount funded in theory by higher bills or taxation.

Ofgem has described social tariffs as a good option and said they are being discussed with ministers.

Newsletter

Related Articles

0:00
0:00
Close
Brothers Andrew and Tristan Tate Who Turned "Toxic Masculinity" Into a Brand Arrested in Miami as Britain Seeks Their Extradition
Trump Administration Pressures Banks to Restrict Financial Access for Undocumented Immigrants
Passenger Bound for Germany Refused to Sit Beside a Woman on a Plane — Then Slapped a Flight Attendant
Ukraine’s Leadership Rift Spills Into the Streets as Protesters Target Army Chief
Ukrainian Drone Barrage Kills Eight and Strikes Russian Logistics Network
Key Trends to Watch
Financial Conduct Authority Warns Cloud and Digital Risks Are Becoming a Financial Priority
Jeffrey Donaldson Appeals Sexual Abuse Conviction as Democratic Unionist Party Opens Review
Welsh Health Authorities Launch Emergency Meningitis Vaccination Programme for Students
Scottish Business Activity Falls for Third Month as Companies Face Rising Costs
Bank of England Regulators Demand Better Access to Digital Banking Services
United Kingdom Cuts Bilateral Aid to Several African Countries by Up to Ninety Per Cent
United Kingdom Introduces Tougher Deportation Rules After Rochdale Exploitation Scandal
NHS England Launches Wearable Technology Plan to Reduce Sepsis Deaths
Amazon Web Services Billing Error Sends Trillion-Dollar Invoices to British Companies
Bank of England Takes Direct Regulatory Role Over Major Global Cloud Providers
Extreme Summer Heat Drives Record Fire Risk and Rising Deaths Across Britain
United Kingdom Nationalisation of British Steel Sparks Diplomatic Dispute With China
United Kingdom Economy Shows Weak Growth Ahead of Major Autumn Budget
Andy Burnham Set to Become United Kingdom Prime Minister After Labour Leadership Victory
The Ten World Cup Finals That Defined Football History
Smartphones Are Getting More Expensive, Sales Are Collapsing, and Even Apple Admits: "Prices Will Rise"
The Monaco Bombing Has Become a Test of Ukraine’s Intelligence Accountability
Leadership Change and Strategic Rivalry Redraw the Political Map
Energy Risk, Uneven Growth and the New Geography of Global Capital
The AI Race Enters Its Infrastructure Era
Security and resilience remain long-term national priorities
Britain balances growth ambitions with public finance pressures
Regional devolution becomes a defining theme of the next Labour era
Industrial strategy returns to the centre of British economic policy
Political Instability Remains a Challenge for UK Investment Confidence
Brexit Economic Debate Continues as Public Concerns Over Long-Term Impact Remain
UK Climate Risks Rise as Met Office Warns Extreme Weather Is Becoming More Common
Housing Shortages and Regional Inequality Become Key Priorities Under Incoming Labour Leadership
National Health Service Reform Remains One of Britain’s Biggest Political Challenges
Bank of England Remains at Centre of UK Economic Debate Over Inflation and Growth
UK Economy Shows Recovery Signs but Households and Businesses Remain Under Pressure
Britain Deepens European Defence Cooperation as NATO Allies Seek Stronger Security Capabilities
United Kingdom Expands Sanctions Against Russian Cyber Networks Over Security Threats
UK Industrial Strategy Faces Test After Government Takes Control of British Steel
British Businesses Seek Policy Clarity as Andy Burnham Prepares to Lead Labour Government
Andy Burnham’s Labour Leadership Signals Major Shift Toward Regional Power and Devolution
British Steel Nationalisation Creates New UK-China Tensions Over Control of Strategic Industry
For 36 Years, He Scammed About 300 Luxury Hotels — Until He Was Caught
England's World Cup Exit Expected to Cost Hospitality and Retail £334 Million
Former ICC Prosecutor Aide Speaks Publicly About Allegations Against Karim Khan
Opposition Raises Questions Over June Heatwave Power Grid Pressures
Mastercard Explores Sale of Majority Stake in UK Payments Operator Vocalink
Boeing Forecasts Global Commercial Aircraft Fleet Will Double by 2045
London GP Surgeries Receive £18 Million to Expand Primary Care Capacity
×