London Daily

Focus on the big picture.
Monday, Jun 15, 2026

Forced prepay meter installations to be banned in homes of over-85s

Forced prepay meter installations to be banned in homes of over-85s

The forcible instalment of prepayment energy meters in homes of customers over 85 will be banned under new rules from the regulator Ofgem.

Suppliers will also have to give customers more chances to clear their debts before making them switch.

It comes after debt agents for British Gas broke into some people's homes to fit meters, sparking an outcry.

But campaigners said the new rules did not go far enough and vulnerable people could still face forced installations.

Switching people onto prepayment meters without their consent has become more common since energy prices went up.

It can be done by warrant or remotely via smart meters, with suppliers saying it may help indebted customers manage their spending.

But campaigners say prepayment meters - which must be topped up - leave vulnerable customers at risk of running out of credit and losing access to light and heat.

Ofgem placed a temporary ban on all forcible installations after the Times newspaper exposed the practices at British Gas.

The BBC understands that on Tuesday at 7am, the regulator will announce that all energy suppliers in England, Scotland and Wales have signed up to a code of conduct that sets out the practices they should adhere to when fitting the meters.

Under the rules, first reported by the Guardian, suppliers will now have to make at least 10 attempts to contact a customer - and conduct a "site welfare visit" before a prepayment meter is installed.

Representatives fitting them will also have to wear body cameras or audio equipment to make sure the rules are followed.

In addition:

*  Suppliers will not be allowed to fit meters for customers over 85 or anyone with a terminal illness. Those with health conditions such as chronic bronchitis, emphysema and sickle cell disease, which could be worsened by living in a cold home, will also be exempt.

*  Those forced onto a prepay meter - either by warrant or remotely - will be given £30 of credit initially to reduce the risk of them losing supply.

*  Suppliers have also been told to identify where meters were wrongfully installed and to return the customer to their previous tariff and offer compensation.

However, there are concerns the rules will only protect the highest risk individuals.

According to the Times newspaper, for vulnerable customers in a "medium risk" category, suppliers will be required to carry out further risk assessments but can still go ahead with forced installations if they consider them justified.

Medium risk individuals could include elderly people aged between 75 and 84, parents of children under five years old, pregnant women and people with Alzheimer's disease among other conditions.

Simon Francis, coordinator of the End Fuel Poverty Coalition, said the new rules "do not go far enough".

"What about elderly people below the age of 85? Also some disabled people could still miss out - people using power to charge their wheelchairs, for example. There will be people who aren't covered."

Tom Marsland, the policy manager at the disability equality charity Scope, said the rules will "still allow energy companies to install prepayment meters in some disabled households". The charity is calling for an outright ban.

An estimated 600,000 people were forced to switch to prepayment meters after struggling to pay their bills in 2022, according to a Citizens Advice report in January. That is up from 380,000 in 2021.

At the time, its boss Dame Clare Moriarty said: "All too often the people finding it hardest to pay their bills are being forced onto a prepayment meter they can't afford to top up. This puts them at real risk of being left in cold, damp and dark homes."

In March, the government brought charges paid by prepayment meter customers in line with customers who pay by direct debit.

It means more than four million households are set to save £45 a year on energy bills from 1 July, the government has said.

In the past, prepayment meter customers have paid more because energy firms pass on the costs of managing the meters.

Suppliers have called for the introduction of social tariffs to tackle unaffordable energy prices.

These would see certain groups on low incomes offered lower-cost deals, with the discount funded in theory by higher bills or taxation.

Ofgem has described social tariffs as a good option and said they are being discussed with ministers.

Newsletter

Related Articles

0:00
0:00
Close
UK Parliament Opens Week of Fast-Tracked Security and Infrastructure Legislation
Northern Ireland Projects £21 Million Boost From Major Cultural and Sporting Events
UK and Japan Sign Technology Security Pact to Strengthen AI and Supply Chain Cooperation
UK Welcomes US-Iran Peace Breakthrough Aimed at Restoring Strait of Hormuz Shipping
British Forces Intercept Russian Shadow Fleet Oil Tanker in English Channel Sanctions Operation
UK to Ban Social Media for Under-16s Under Landmark Online Safety Expansion
Anti-Immigrant Riots Spread Across Belfast, Raising Security Concerns
Ministry of Defence Opens Europe's Largest Drone Testing Facility in Swindon
Kemi Badenoch Calls for Deregulation to Restore City's Global Competitiveness
UK Housing Market Posts Sharpest June Price Decline in Fourteen Years
NHS Waiting Lists Rise to 7.22 Million as Diagnostic Delays Reach New Highs
Makerfield By-Election Raises Prospect of Labour Leadership Challenge
Bank of England Expected to Hold Interest Rates at 3.75% Despite Growing Policy Divisions
Royal Marines Seize Sanctioned Russian Oil Tanker in English Channel
Prime Minister Keir Starmer Set to Ban Social Media and AI Chatbots for Under-16s
United Kingdom Markets Rally After US-Iran Deal Reopens Strait of Hormuz
Defence Secretary John Healey Resigns Over Military Spending Dispute, Triggering Cabinet Crisis
Royal Navy Takes Part in Trooping the Colour for the First Time in 350 Years
Think Tank Warns Labour's European Union Reset Could Carry Significant Economic Costs
UK Semiconductor Centre and Japan's Rapidus Forge Advanced Chip Manufacturing Partnership
UK and Japan Launch Offshore Wind Compact Backed by £9 Billion in Investment
Starmer and Trump Discuss Iran Peace Efforts and Reopening of the Strait of Hormuz
United Kingdom and Japan Sign £18 Billion Investment Partnership Focused on Clean Energy and Advanced Technology
Barclays Moves to Acquire GoHenry in Bid to Expand Youth-Focused Fintech Services
UK Lupus Patients Show Remission in NHS Genetic Therapy Trial
London Clean Air Zones Linked to Fewer Emergency Hospital Admissions for Respiratory Illness
UK World Cup Scheduling Research Suggests Energy Bill Savings From Off-Peak Usage
UK Economic Anxiety Rises Among Young People Over Long-Term Job Prospects
NHS Expands Meningitis B Vaccination Programme for School Leavers and New Students
London Ultra-Low Emission Zone Linked to Drop in Emergency Respiratory Hospital Admissions
Derbyshire Police Officer Investigated Over Alleged Use of AI-Generated Evidence in Case Files
UK Parents Back Proposed Under-16 Social Media Ban as Online Safety Concerns Grow
Four Palestine Action Activists Jailed Over Sabotage Attack on Israeli-Linked Arms Facility
Barclays to Acquire GoHenry in Push to Expand Digital Banking for Children and Teenagers
UK Government Reaffirms Defence Spending Commitment Amid Cabinet Pressure and Political Disputes
Belfast Unrest Prompts Security Review as Paramilitary Activity Comes Under Renewed Scrutiny
SpaceX IPO Pushes Elon Musk to Become World’s First Trillionaire After Record Valuation Surge
United States and Iran Near Landmark Peace Framework as Negotiations Reach Final Stages
UK Competition Watchdog Investigates Ryanair Family Seating Charges
Imperial College Study Links London Emissions Charges to Lower Hospital Admissions
Scottish First Minister Launches US Trade Initiative Ahead of World Cup Match in Boston
Fifteen Million Workers Gain Expanded Sick Pay Rights Under UK Reforms
British Retail Investors Secure Record Participation in SpaceX Share Offering
Keir Starmer and Micheál Martin Coordinate Response to Northern Ireland Violence
NHS Prepares for Major Disruption as Resident Doctors Announce Four-Day Strike
Bank of England Expected to Hold Rates as Energy Costs Complicate Inflation Outlook
Britain Moves to Ban Under-16s From High-Risk Social Media Platforms and AI Chatbots
UK Economy Contracts as Middle East Conflict Weighs on Growth
Defence Secretary John Healey Resigns Over Military Spending Dispute With Treasury
Prime Minister Keir Starmer Faces Leadership Crisis After Senior Cabinet Resignations
×