London Daily

Focus on the big picture.
Wednesday, Nov 26, 2025

Firms moving into tier four: Devastated and disappointed

Firms moving into tier four: Devastated and disappointed

Thousands of businesses across the UK will now have to close or extend closures as multiple regions join the toughest tier of Covid restrictions from Thursday.

Under tier four rules, non-essential shops, beauty salons and hairdressers must close, and people are limited to meeting in a public outdoor place with their household, or one other person.

We talk to four firms affected.

'It will be devastating for many firms'

Pub chain boss William Lees-Jones says businesses don’t dare to take risks or prepare to reopen


William Lees-Jones, managing director of JW Lees, a 192-year-old pub chain in the North West, says the shift will be "devastating" for many firms.

Already in tier three, he was forced to close over Christmas and said this alone "cost each of our pubs £4,000 in food waste alone."

"Before Christmas we restocked all our sites. That cost us a lot so we won't take that gamble again."

"Our concern as you get into January and February is being able to plan any sort of reopening is the challenge."

"Pubs are shut in tier three and they're shut in Tier four," he tells the BBC. "All our pubs remain shut with very limited compensation from the government."

'I'm disappointed, but not surprised'

All Fired Up founder Rosemary Smith says repeated lockdowns make it really hard to keep operating

Rosemary Smith runs All Fired Up, a pottery cafe in Bournemouth, which will be forced to close again from Thursday as the area enters tier four.

"I'm disappointed but not surprised after seeing the figures on new cases," Ms Smith says.

"The November lockdown was a blow because of all the work we'd done to build the customer base back up.

"I was feeling much more confident in October, but in December, customer numbers were still quite low. Now we're going into 2021 not quite knowing how things will work out."

Ms Smith says the lockdowns have meant food having to be thrown away, not being able to trade and then customers not feeling safe to come back to the cafe once the lockdowns end.

She has created kits for people to take home and paint pottery, then bring pieces back to be fired, but says it is not the same.

"For hospitality as a whole, we have been so badly hit, give us more financial support please," she stressed.

"If business rates come back in March, trade will not be restored enough by then for me to be able to pay them."

'Our takings have almost halved'

Heritage Kitchen co-director Derek Jones says supplying pubs and restaurants is a big part of his business


Heritage Kitchen co-director Derek Jones' firm produces jam, chutneys and relishes that are sold at food markets and in independent artisan food shops, as well as supplying pubs and restaurants across the country.

With all the restaurants and pubs closed during lockdowns in 2020, the business has taken a 30-50% hit in takings.

After launching a website in November, sales went really well over the Christmas period, but he says typically people buy chutneys at Christmas as gifts. In January and February trade is quiet again, until shops and eateries request more stock.

"I am bothered, insofar as it will have a knock-on effect on my business," he tells the BBC.

"[Pubs and restaurants] tend to restock in January to February, so if they're not open the orders won't come through. If we get into March to April and we're still in tier three or four, then it will be a serious concern."

Businesses are calling for more support


Analysis by Sarah Corker, Consumer Affairs Correspondent

The stop start nature of restrictions and lockdowns throughout 2020 has already proved fatal for many businesses.

January is usually a slow month for sales, but tier four restrictions mean things just got much, much harder for firms in large swathes of the North of England and the Midlands.

Since the pandemic hit in March, the hospitality, retail and travel sectors have been the worst affected parts of the economy.

After disappointing Boxing Day sales and footfall down 60%, retailers are already struggling to shift a mountain of surplus stock.

Pubs and restaurants have missed out on the lucrative Christmas party season the so-called golden quarter.

Escalating to tier four restrictions is their worst possible start to the new year; another enforced hibernation, no customers or money coming in, but bills still need paying.

There are government grants for firms forced to close of up to £3,000 a month and the furlough scheme has been extended until the end of April, but with most of England now in tiers three and four, businesses are calling for more financial support to help them survive the winter.

'We've moved our business online'

Dukki Gifts founders Ian Jones and Heidi Hargreaves adapted their entire business to "regain control"

During the first lockdown in March to May, Heidi Hargreaves found herself in an awkward position.

She had closed her High Street gift shop Dukki Gifts in Nottingham city centre due to lockdown, and now her landlord had decided that he wanted to sell the whole building entirely.

Rather than find new premises, Ms Hargreaves and her business partner Ian Jones decided to run the firm from their living room instead, and built a workshop in the bottom of their garden.

Unlike many other retailers, Dukki Gifts has done well over Christmas, helped by the fact that it manufactures 90% of its products in-house and sources other products and services from local firms.

"We've totally changed and adapted our business, but in the long run it will be better as we've got better control of things, so if we do go into another lockdown, like today, we can still trade," she says.

"Initially we were worried about enough traffic to the website, but we're number one when you search for 'Nottingham gifts' on the internet, and we have a click-and-collect service."

Newsletter

Related Articles

0:00
0:00
Close
UK Economy Stalls as Reeves Faces First Budget Test
UK Economy’s Weak Start Adds Pressure on Prime Minister Starmer
UK Government Acknowledges Billionaire Exodus Amid Tax Rise Concerns
UK Budget 2025: Markets Brace as Chancellor Faces Fiscal Tightrope
UK Unveils Strategic Plan to Secure Critical Mineral Supply Chains
UK Taskforce Calls for Radical Reset of Nuclear Regulation to Cut Costs and Accelerate Build
UK Government Launches Consultation on Major Overhaul of Settlement Rules
Google Struggles to Meet AI Demand as Infrastructure, Energy and Supply-Chain Gaps Deepen
Car Parts Leader Warns Europe Faces Heavy Job Losses in ‘Darwinian’ Auto Shake-Out
Arsenal Move Six Points Clear After Eze’s Historic Hat-Trick in Derby Rout
Wealthy New Yorkers Weigh Second Homes as the ‘Mamdani Effect’ Ripples Through Luxury Markets
Families Accuse OpenAI of Enabling ‘AI-Driven Delusions’ After Multiple Suicides
UK Unveils Critical-Minerals Strategy to Break China Supply-Chain Grip
Taylor Swift’s “The Fate of Ophelia” Extends U.K. No. 1 Run to Five Weeks
UK VPN Sign-Ups Surge by Over 1,400 % as Age-Verification Law Takes Effect
Former MEP Nathan Gill Jailed for Over Ten Years After Taking Pro-Russia Bribes
Majority of UK Entrepreneurs Regard Government as ‘Anti-Business’, Survey Shows
UK’s Starmer and US President Trump Align as Geneva Talks Probe Ukraine Peace Plan
UK Prime Minister Signals Former Prince Andrew Should Testify to US Epstein Inquiry
Royal Navy Deploys HMS Severn to Shadow Russian Corvette and Tanker Off UK Coast
China’s Wedding Boom: Nightclubs, Mountains and a Demographic Reset
Fugees Founding Member Pras Michel Sentenced to 14 Years in High-Profile US Foreign Influence Case
WhatsApp’s Unexpected Rise Reshapes American Messaging Habits
United States: Judge Dressed Up as Elvis During Hearings – and Was Forced to Resign
Johnson Blasts ‘Incoherent’ Covid Inquiry Findings Amid Report’s Harsh Critique of His Government
Lord Rothermere Secures £500 Million Deal to Acquire Telegraph Titles
Maduro Tightens Security Measures as U.S. Strike Threat Intensifies
U.S. Envoys Deliver Ultimatum to Ukraine: Sign Peace Deal by Thursday or Risk Losing American Support
Zelenskyy Signals Progress Toward Ending the War: ‘One of the Hardest Moments in History’ (end of his business model?)
U.S. Issues Alert Declaring Venezuelan Airspace a Hazard Due to Escalating Security Conditions
The U.S. State Department Announces That Mass Migration Constitutes an Existential Threat to Western Civilization and Undermines the Stability of Key American Allies
Students Challenge AI-Driven Teaching at University of Staffordshire
Pikeville Medical Center Partners with UK’s Golisano Children’s Network to Expand Pediatric Care
Germany, France and UK Confirm Full Support for Ukraine in US-Backed Security Plan
UK Low-Traffic Neighbourhoods Face Rising Backlash as Pandemic Schemes Unravel
UK Records Coldest Night of Autumn as Sub-Zero Conditions Sweep the Country
UK at Risk of Losing International Doctors as Workforce Exodus Grows, Regulator Warns
ASU Launches ASU London, Extending Its Innovation Brand to the UK Education Market
UK Prime Minister Keir Starmer to Visit China in January as Diplomatic Reset Accelerates
Google Launches Voluntary Buyouts for UK Staff Amid AI-Driven Company Realignment
UK braces for freezing snap as snow and ice warnings escalate
Majority of UK Novelists Fear AI Could Displace Their Work, Cambridge Study Finds
UK's Carrier Strike Group Achieves Full Operational Capability During NATO Drill in Mediterranean
Trump and Mamdani to Meet at the White House: “The Communist Asked”
Nvidia Again Beats Forecasts, Shares Jump in After-Hours Trading
Wintry Conditions Persist Along UK Coasts After Up to Seven Centimetres of Snow
UK Inflation Eases to 3.6 % in October, Opening Door for Rate Cut
UK Accelerates Munitions Factory Build-Out to Reinforce Warfighting Readiness
UK Consumer Optimism Plunges Ahead of November Budget
A Decade of Innovation Stagnation at Apple: The Cook Era Critique
×