London Daily

Focus on the big picture.
Wednesday, Nov 12, 2025

Family forced to sleep outside airport in -2C temperature after flight delay

A family with young children were forced to sleep outside an airport in the freezing cold, after their flights home were delayed by bad weather.

Ben Denton and his children were hoping to fly back to Manchester Airport after a skiing holiday in the Alps, when they were forced to spend 13 hours at Chambery Airport, France, on Saturday.

Ben, from Whitford, Clwyd, says seven hours were spent outside the tiny airport building, as temperatures dropped to -2C.

Mr Denton shared shocking photographs of his children lying on a makeshift bed, made from ski equipment bags, while being covered by a £60 fur blanket he was forced to buy.

Hours later, the family were finally told to go to a sports hall where the Red Cross provided camp beds, blankets and food for hundreds of stranded passengers.

On Saturday, Ben complained to Crystal Ski Holidays, who are owned by TUI, on Facebook writing: ‘So been at Chambery Airport for 13 hours, our fight cancelled.

‘Standing outside for seven hours.’

Referring to one of his children, he added: ‘Arabella bloody freezing!

‘Nobody has a clue what’s going on, where we are staying. Staff look like rabbits in headlights and half of them have disappeared.’

The family were later told that they would be going to emergency accommodation in a gym.

Ben wrote: ‘So now we are all going to a gym emergency accommodation why the f*** didn’t they tell me at 1:00pm so we could of got a taxi ourselves and go to a decent hotel.’

The family were later transferred to a conference centre in Grenoble where Mr Denton filmed the driver using his phone to text whilst driving.

They arrived back home yesterday when Ben updated his post, writing: ‘It was a terrible experience and they are saying it was bad due to the fog but planes were landing all day.’

Dozens of other stranded customers also took to Facebook to complain about the situation.

On Saturday evening Howard Perks wrote: ‘We have now been here for 16 hours.

‘The terminal is freezing, many are outside where it’s seriously cold, now women are in tears trying to comfort young children.

‘There’s been no hot food for hours, we are told there will be hotel rooms made available but then some are told they will be taken to camp in a sports hall.’

A TUI UK spokesperson said: ‘We can confirm that a number of customers were impacted following adverse and changeable weather conditions in Chambery on Saturday 4th January.

‘The safety of our customers and crew is always our highest priority and our teams worked hard to get everyone to their destination as quickly as possible.

‘Customers were provided with food and drinks and were supported by our Crystal ski reps.

‘We are very sorry for the inconvenience this has caused and would like to thank our customers for their co-operation and patience.’

Newsletter

Related Articles

0:00
0:00
Close
UK Upholds Firm Rules on Stablecoins to Shield Financial System
Brussels Divided as UK-EU Reset Stalls Over Budget Access
Prince Harry’s Remembrance Day Essay Expresses Strong Regret at Leaving Britain
UK Unemployment Hits 5% as Wage Growth Slows, Paving Way for Bank of England Rate Cut
Starmer Warns of Resurgent Racism in UK Politics as He Vows Child-Poverty Reforms
UK Grocery Inflation Slows to 4.7% as Supermarkets Launch Pre-Christmas Promotions
UK Government Backs the BBC amid Editing Scandal and Trump Threat of Legal Action
UK Assessment Mis-Estimated Fallout From Palestine Action Ban, Records Reveal
UK Halts Intelligence Sharing with US Amid Lethal Boat-Strike Concerns
King Charles III Leads Britain in Remembrance Sunday Tribute to War Dead
UK Retail Sales Growth Slows as Households Hold Back Ahead of Black Friday and Budget
Shell Pulls Out of Two UK Floating Wind Projects Amid Renewables Retreat
Viagogo Hit With £15 Million Tax Bill After HMRC Transfer-Pricing Inquiry
Jaguar Land Rover Cyberattack Pinches UK GDP, Bank of England Says
UK and Germany Sound Alarm on Russian-Satellite Threat to Critical Infrastructure
Former Prince Andrew Faces U.S. Congressional Request for Testimony Amid Brexit of Royal Title
BBC Director-General Tim Davie and News CEO Deborah Turness Resign Amid Editing Controversy
Tom Cruise Arrives by Helicopter at UK Scientology Fundraiser Amid Local Protests
Prince Andrew and Sarah Ferguson Face Fresh UK Probes Amid Royal Fallout
Mothers Link Teen Suicides to AI Chatbots in Growing Legal Battle
UK Government to Mirror Denmark’s Tough Immigration Framework in Major Policy Shift
UK Government Turns to Denmark-Style Immigration Reforms to Overhaul Border Rules
UK Chancellor Warned Against Cutting Insulation Funding as Budget Looms
UK Tenant Complaints Hit Record Levels as Rental Sector Faces Mounting Pressure
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
×