London Daily

Focus on the big picture.
Sunday, Jul 12, 2026

Energy firms face investigation over prepayment meters by regulator

Energy firms face investigation over prepayment meters by regulator

Energy firms are to be investigated by the industry regulator following a sharp rise in the number of households being forced onto prepayment meters.

The regulator, Ofgem, is also warning firms it will take legal action if they are not taking proper due care of vulnerable households.

On Sunday, the government said suppliers should stop forcing households onto prepayment meters.

Ofgem is also considering cheaper social tariffs for some on low incomes.

It says these discounted energy bills could be a long-term option to tackle unaffordable bills.


'Not acceptable'


Pressure has been mounting on energy suppliers to stop switching people who are struggling to pay their bills onto prepayment meters.

Citizens Advice estimates that 3.2 million people in Britain ran out of credit on their prepayment meter last year, the equivalent of one every 10 seconds.

On Sunday, Business Secretary Grant Shapps warned he would "name and shame" suppliers who were doing "nowhere near enough" for vulnerable customers.

In a speech at the Institute for Government later, Ofgem boss Jonathan Brearley will say he is "concerned" about the sharp growth in households being switched to prepayment meters, "sometimes without their even knowing about it".

"The numbers of forced installation of prepayment meters is extremely high. It is simply not acceptable that vulnerable customers are left in the dark and cold in winter."

Mr Brearley will announce a review that will focus "specifically on self-disconnections, remote switching and forced installations and, the checks and balances companies have around any decision to put a customer on a prepayment meter".

"If we find that they have not taken due care in this process, we will take further legal action against them," he will say.

Ofgem is calling for suppliers to stop forced installations of prepayment meters unless all options have been exhausted, although the regulator does not have the legal power to completely ban these actions.


Why is this allowed and what can you do?


*  Before smart meters existed, energy firms would have to get a warrant to enter your home and physically install a prepayment meter

*  Now, smart meters enable energy firms to switch customers from direct debit payments to a prepayment meter system remotely

*  Ofgem rules state that energy suppliers must have effective checks and balances in place when switching the mode of a smart meter

*  The regulator advises customers with concerns to speak to their supplier. Under Ofgem rules they must offer payment plans you can afford and you can ask for emergency credit if you use a prepay meter and can't top up

*  Breathing Space, sometimes called the Debt Respite Scheme, is a free government scheme that could give you up to 60 days' space from creditors to set up a debt solution. Step Change debt charity can help you to apply

*  Citizens Advice offers this guide: Stop your energy supplier moving you to prepayment

Social tariffs


In his speech. Mr Brearley will also say that cheaper social tariffs for vulnerable households should be considered as a long-term option for tackling unaffordable bills.

"We are calling for a serious assessment of a social tariff," Mr Brearley will say. "If it can be made to work, this could tackle the root cause of this issue and the distress that many customers are in this winter."

In theory, the cost of providing such a discount would either be paid for by suppliers - by increasing the bills of everyone else - or by the government through taxation.

If adopted, it would mark a significant shake-up in the way millions of households are charged for energy.

In other social tariff schemes, people qualify if they receive certain means-tested benefits.

For example, some people receive cheaper broadband deals. However, there has been some criticism of providers for not making customers aware of these tariffs, leading to very low take-up rates.

Social tariffs were also used in the energy sector before people were protected by a price cap - a limit on the price of each unit of energy charged to domestic customers.

Some energy companies bosses have signalled they would be open to social tariffs alongside a reformed price cap.

The government set a cap on the unit price of gas and electricity for households, which means the typical household currently pays £2,500 a year. This will rise to £3,000 a year when the cap is reset in April.

However, the universal £400 discount, which is being paid in monthly instalments over this winter is not expected to be continued.

Cost-of-living payments have provided additional support for more vulnerable households, or those with higher energy costs, since the summer.


Although there have been forecasts of typical energy bills falling below the government guarantee later this year, the cost would still be double that of last winter.

Experts have also said there is little chance of energy prices dropping back to pre-Covid levels.

Earlier in January, a coalition of nearly 100 charities wrote to Chancellor Jeremy Hunt urging him to start the process of introducing a social tariff for April 2024 when government support is scheduled to end.

"While the government was able to offer unprecedented protection for households and businesses from high energy prices, many people in poverty and with higher energy needs - for example, those relying on medical equipment like dialysis - have still struggled with affording to adequately heat and power their homes," the letter said.


Watch: A minute of money-saving tips with the BBC's Matt Taylor and Colletta Smith


Newsletter

Related Articles

0:00
0:00
Close
UK Medical Chiefs Update Health Guidance to Promote Everyday Physical Activity
Office of Communications Keeps Wikipedia Under Review Under UK Online Safety Rules
UK Defence Ministry Expands Deep-Strike Capability Through Precision Missile Programme
Russell Group Universities Warn Funding Cuts Could Damage NHS Workforce Training
UK Parliament Calls for National Emergency Broadcast as Heatwave Conditions Intensify
UK and Netherlands Strengthen Naval Cooperation With New Amphibious Defence Partnership
UK Defence Ministry Joins International Missile Programme With One Hundred and Ninety Million Pound Investment
Bank of England Warns Middle East Conflict and AI Risks Could Pressure UK Economy
UK Government Introduces New Rules to Limit Foreign Influence in Political Donations
UK and France Prepare Naval Mission to Protect Shipping Through Strait of Hormuz
United States Pressures UK to Increase Defence Spending at NATO Summit
Bank of England Warns Artificial Intelligence Investment Boom Could Create Financial Stability Risks
Bank of England Begins Direct Oversight of Critical Technology Providers Supporting UK Finance
Andy Burnham Set to Become UK Prime Minister After Labour Leadership Race Clears Path to Downing Street
Scottish Fishing Industry Calls for Emergency Support Amid Rising Costs
UK Supports Stronger European Response to Russian Actions in Ukraine
Devon and Cornwall Police Release Suspect in Ann Widdecombe Murder Investigation
Scottish MPs Demand More Government Support for Fishing Industry
UK Aviation Sector Faces New Rules as Parliament Reviews Passenger Protection Reforms
King’s College London Disciplines Students Over Pro-Palestine Campus Protests
Ministry of Defence Expands Military Capabilities Through New Precision Strike Investment
United Kingdom Condemns Russian Treatment of Ukrainian Children at International Security Forum
House of Lords Reviews Civil Aviation Bill to Strengthen Passenger Rights and UK Aviation Competitiveness
UK Aerospace and Defence Industries Contribute Nearly Forty-Seven Billion Pounds to Economy
UK Government Advances Consultation on Possible Social Media Ban for Children Under Sixteen
United Kingdom Ratifies Global High Seas Treaty to Protect Marine Biodiversity
United Kingdom Joins United States Precision Strike Missile Programme With One Hundred Ninety Million Pound Investment
UK Senior NHS Doctors Vote for Further Strike Action Over Pay and Contract Disputes
BBC Leadership Resigns After Donald Trump Launches Ten Billion Dollar Defamation Lawsuit
UK Fiscal Watchdog Warns Andy Burnham Government Faces One Hundred Billion Pound Budget Challenge
The AI Invoice Shock: Layoffs Didn't Save Managers Money — They Cost Them More
Concern: Sexually Transmitted Bacterium Among Men Develops Antibiotic Resistance
Following Massive Investor Demand: SK Hynix Raises 26.5 Billion Dollars on Nasdaq
Passenger Partially Pulled Out of Ryanair Jet After Cabin Window Fails Mid-Flight
After Four Years, and Under a Heavy Veil of Secrecy: King Charles Meets His Grandchildren, Harry and Meghan's Children
Cross-Party MPs Call for National Climate Emergency Broadcast
Bayeux Tapestry Arrives in the United Kingdom for Landmark Exhibition
United Kingdom Launches Modern Slavery Prevention Programme in Vietnam
Police Warn Against Misinformation Following Disorder in Glasgow
Pension Reform Takes Effect to Consolidate Workplace Savings Industry
Treasury and Bank of England Monitor Economy as Energy Price Pressures Ease
Government Orders Treasury Reform of Disciplinary Procedures Following Civil Servant's Death
Ofcom to Require Major Technology Platforms to Block Scam Advertisements
Labour Apologizes Over Gaza Position in Bid to Rebuild Support
High Court Rules UK-France Asylum Agreement Protection Cuts Were Unlawful
Metropolitan Police Open Murder Investigation Into Death of Former MP Ann Widdecombe
University College London Report Proposes Replacing Council Tax and Stamp Duty With National Property Tax
Treasury Places Amazon, Google, Microsoft and Oracle Under New UK Financial System Oversight Rules
Severe Heatwave Drives Dangerous Ground-Level Ozone Pollution Across Two Thirds of European Union
Westminster in Freefall as Farage's By-Election Gamble Triggers Broader Systemic Crises
×