London Daily

Focus on the big picture.
Saturday, Oct 24, 2026

Education Authority apologises after some substitute teachers not paid

Education Authority apologises after some substitute teachers not paid

The Education Authority (EA) has said it sincerely apologises to substitute teachers who were not paid on Friday as expected.

Some teachers now face a wait until 18 October before they are paid.

The NASUWT union has called on the EA to pay a cash advance.

However, the EA said it had "explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified".

Schools can book substitute teachers through an online system called the Northern Ireland Substitute Teacher Register (NISTR) which is run by the EA.

Substitute teachers can also register their availability on the system.

The register was updated and relaunched in August just before the start of the new school year.

Some schools and substitute teachers have since reported problems with the system.

Principal Mary O'Kane said there had been a number of issues with the online booking system


On Thursday, teachers and schools received an email from NISTR which said that some substitute teachers due to be paid on Friday 16 September would now not be paid until 18 October.

The EA said that was a result of some bookings for substitute teachers "not confirmed by a teacher and signed off by a school".


'Slipping through the net'


But a number of schools and substitute teachers have told BBC News NI they encountered problems with NISTR when trying to confirm that a teacher had worked.

Mary O'Kane, the head of St Brigid's Primary School in Mayogall, County Londonderry, said that one of their two new substitute teachers had been paid on Friday and one had not.

"We have two young teachers, both booked in exactly the same way," she told BBC News NI.

"We did everything the same for both teachers.

"One of those teachers got paid, the other teacher didn't.

"They're coming to school every day, they're turning up for work, but at the minute the system doesn't recognise that that is actually happening."

She said there had been a number of issues with NISTR.

"Finding teachers to actually book them was one problem, and then we were getting teachers slipping through the net that actually had been booked with another school on a long-term booking but they were coming through to us as being available."

Ms O'Kane said, though, that EA staff had been helpful when the school contacted them about the problems.

Anna Martin said rising fuel costs were an added concern while she waited on payment


Anna Martin, who is employed on a short-term contract as a substitute teacher at St Brigid's Primary, is one of

those affected by the delay.

She has been teaching Primary Three in the school since August and was due to be paid for that work on Friday.

But she was not paid and now faces a wait of more than a month for her wages.

"The rising cost of fuel as well is obviously an issue," Ms Martin said.

"I travel every day in the car and don't have a part-time job, as I'm in full time Monday to Friday so that has been a struggle."

She has also spent some of her own money buying supplies for her class.

"Just really basic things that I've bought myself for the classroom, like things for the walls that would be beneficial for the children," she said.

"It's all come out of my own pocket, and I suppose not knowing when the money's going to come back in is slightly concerning."


'Bit insane'


Meanwhile, post-primary teacher Chris Robb received only part of the wages he was expecting on Friday.

Like many substitute teachers who do not get paid during the school summer holidays, he was last paid in mid-July.

"The way the cost of living is at the minute and the fact that we don't get paid in August, waiting another month for essentially what is half my wages is a bit insane," he told BBC News NI.

"Thankfully my wife has a solid income and we can make it through the month, but if I didn't have that I would be panicking now."

In a statement, the NASUWT's Justin McCamphill said while "teething issues" with the new NISTR system were expected, there had been "more issues than anyone would have anticipated".

He also called on the EA to offer financial assistance to teachers affected by the pay delay.

"Failure to pay these teachers is causing extreme financial hardship in the middle of the cost-of-living crisis," he said.

"It is now incumbent on the Education Authority to put arrangements in place to immediately pay a cash advance to all those impacted by the situation."

But in response to questions from BBC News NI, the EA said that "unfortunately no viable option could be identified" to do that.

The authority was unable to specify exactly how many substitute teachers would not be paid until October for work they had done in August.

"4520 bookings that took place in August were successfully paid through the NISTR system," a spokesperson said.

"From statistics of previous years, we can see that payment in October for work completed in August is not unusual and not fully accountable to the new system."


'High volume of queries'


However, the authority acknowledged some "initial performance issues" with the system.

"For a small number of users, the issues experienced meant they could not process bookings ahead of the payroll deadline," it said.

"We sincerely apologise to those who September pay will be impacted as a result of technical issues experienced in the use of the new NISTR solution.

"We have explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified."

"We are continuing to work with users on an individual basis to ensure they have full access to all functionality on their accounts."

The EA also told BBC News NI it had increased the number of staff dealing with queries about NISTR.

However, on its website the authority says it has had a high volume of queries about the new system.

"The NISTR phone lines are currently closed and staff resources have been moved to respond to emails," the EA said.

"This is allowing our team to effectively prioritise and manage the high volume of queries as efficiently as possible."

Newsletter

Related Articles

0:00
0:00
Close
Central Bank and Treasury Monitor Inflation Risks as International Monetary Fund Upgrades United Kingdom Growth Forecast
Storm Boelo Batters British Isles With Eighty Mile Per Hour Winds Causing Widespread Power Outages
British Intelligence Services and Technology Firms Partner to Counter Artificial Intelligence Enabled Cybersecurity Threats
UK Consumer Confidence Falls at Fastest Rate Since Brexit Vote as Cost of Living Intensifies
Chancellor John Healey Prepares Landmark Autumn Budget Focused on Devolution and Fiscal Rules
Northern Ireland Executive Ministers Reach Consensus on Shared Economic Development Priorities to Stimulate Regional Growth in Belfast
Department for Business and Trade Finalizes Conditional Support Package for Advanced Semiconductor Fabrication Facilities in Newport
Welsh Government Unveils Regional Industrial Development Strategy to Attract Green Energy Investment to South Wales Manufacturing Hubs
Foreign Secretary David Lammy Concludes Diplomatic Mission to European Capital Cities to Strengthen Post-Brexit Defense Cooperation
Department for Environment, Food and Rural Affairs Implements Stricter Regulatory Compliance Standards for Water Utilities Across England
Office for National Statistics Reports Moderate Wage Growth Stabilization and Resilient Employment Figures Across the United Kingdom
Scottish Government and Trade Union Representatives Reach Tentative Pay Agreement for Public Sector Transport Workers in Edinburgh
National Health Service England Announces Emergency Capital Funding Allocation to Reduce Winter Emergency Department Bottlenecks
Bank of England Monetary Policy Committee Signals Cautious Approach to Interest Rate Reductions Amid Persistent Inflation Pressures
British Prime Minister Keir Starmer and Treasury Officials Finalize Urgent Fiscal Adjustments Ahead of Upcoming National Budget
Tour de France Organizers Confirm Historic Grand Depart Featuring Edinburgh and Yorkshire Stages
National Cyber Security Centre Issues Urgent Alerts Following Global Security Vulnerability in Core Programming Software
Independent Energy Analysts Warn Great Britain Faces Highest Winter Power Tariffs in Europe
Major British Defense Contractors Commit to Delivering Forty Thousand New Apprenticeships and Training Placements
New Bradford Railway Station Infrastructure Project Approved to Transform Regional Transit Connectivity Across Northern England
Welsh Infrastructure Stakeholders Press Government for Accelerated Local Sourcing in Military and Uniform Manufacturing
Scottish Council Governance Crisis Triggers High-Court Legal Challenge Over Leadership Ouster Bid
High Street Bakery Chain Greggs Announces Major Factory Closures and Seven Hundred Job Cuts
Automotive Manufacturer Jaguar Land Rover Advances Advanced Defense Technology Partnership with European Allies
Treasury and Bank of England Officials Signal Persistent Concern Over Inflation-Driven Interest Rate Path
International Monetary Fund Upgrades United Kingdom Growth Forecast While Issuing Inflation Warnings
National Health Service Leaders Warn of Severe Capacity Pressures as Early Winter Respiratory Infections Surge
Government Issues Emergency Resilience Guidance Advising All British Citizens to Stockpile Essential Supplies
United Kingdom Private Sector Growth Beats Expectations in October Driven by Resilient Services and Manufacturing
Barclays to Cut Five Thousand Jobs in Major Artificial Intelligence Adoption and Cost-Cutting Overhaul
Piper Tomahawk Aircraft Crash Near Drymen in Stirling Claims Two Lives as Investigators Deploy
North Sea Transition Authority Approves Jackdaw Gas Field Production After Ministerial Authorization
Government Injects One Hundred and Forty Million Pounds to Expand Urgent Care Ahead of Winter Crisis
Department of Health Warns Further Pay Rises Will Derail National Health Service Waiting List Targets
Major Environmental Emergency Declared in South Wales Following Aerospace Kerosene Spill
Tank Barrel Production Returns to Britain as Defence Contractors Accelerate Domestic Rearmament
Government Approves Controversial Jackdaw Gasfield Development in the North Sea
National Health Service Maternity Safety Review Condemned Over Flawed Artificial Intelligence Integration
Dozens of United Kingdom Government Services Taken Offline Amid Critical Software Vulnerability
Barclays Announces Five Thousand Job Cuts Citing Artificial Intelligence Productivity Gains
Treasury Relaxes Post-Financial Crisis Accountability Rules for City of London Executives
United Kingdom Government Issues Unprecedented Guidance Urging Citizens to Stockpile Essential Supplies
United Kingdom Consumer Inflation Accelerates to Eleven-Month High Driven by Transport Costs
United Kingdom Public Sector Net Debt Breaches Three Trillion Pounds Ahead of Autumn Budget
Department for Science, Innovation and Technology Commits Fifty Million Pounds to Establish Regional Artificial Intelligence Innovation Clusters
Ofgem Directs Major Energy Suppliers to Expand Vulnerable Household Support Funds Ahead of Winter Heating Season
Home Office and National Police Chiefs Council Unveil New Intelligence-Led Strategy to Tackle Organised Immigration Crime Networks
First Minister John Swinney Secures Scottish Parliament Approval for Comprehensive Climate and Green Energy Infrastructure Strategy
National Health Service England and Trades Union Congress Finalize Agreement on Emergency Winter Staffing and Pay Frameworks
HM Treasury and Department for Business and Trade Announce Multi-Billion-Pound Sovereign Investment Pact to Spur Regional Advanced Manufacturing
×