London Daily

Focus on the big picture.
Tuesday, Jun 16, 2026

Education Authority apologises after some substitute teachers not paid

Education Authority apologises after some substitute teachers not paid

The Education Authority (EA) has said it sincerely apologises to substitute teachers who were not paid on Friday as expected.

Some teachers now face a wait until 18 October before they are paid.

The NASUWT union has called on the EA to pay a cash advance.

However, the EA said it had "explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified".

Schools can book substitute teachers through an online system called the Northern Ireland Substitute Teacher Register (NISTR) which is run by the EA.

Substitute teachers can also register their availability on the system.

The register was updated and relaunched in August just before the start of the new school year.

Some schools and substitute teachers have since reported problems with the system.

Principal Mary O'Kane said there had been a number of issues with the online booking system


On Thursday, teachers and schools received an email from NISTR which said that some substitute teachers due to be paid on Friday 16 September would now not be paid until 18 October.

The EA said that was a result of some bookings for substitute teachers "not confirmed by a teacher and signed off by a school".


'Slipping through the net'


But a number of schools and substitute teachers have told BBC News NI they encountered problems with NISTR when trying to confirm that a teacher had worked.

Mary O'Kane, the head of St Brigid's Primary School in Mayogall, County Londonderry, said that one of their two new substitute teachers had been paid on Friday and one had not.

"We have two young teachers, both booked in exactly the same way," she told BBC News NI.

"We did everything the same for both teachers.

"One of those teachers got paid, the other teacher didn't.

"They're coming to school every day, they're turning up for work, but at the minute the system doesn't recognise that that is actually happening."

She said there had been a number of issues with NISTR.

"Finding teachers to actually book them was one problem, and then we were getting teachers slipping through the net that actually had been booked with another school on a long-term booking but they were coming through to us as being available."

Ms O'Kane said, though, that EA staff had been helpful when the school contacted them about the problems.

Anna Martin said rising fuel costs were an added concern while she waited on payment


Anna Martin, who is employed on a short-term contract as a substitute teacher at St Brigid's Primary, is one of

those affected by the delay.

She has been teaching Primary Three in the school since August and was due to be paid for that work on Friday.

But she was not paid and now faces a wait of more than a month for her wages.

"The rising cost of fuel as well is obviously an issue," Ms Martin said.

"I travel every day in the car and don't have a part-time job, as I'm in full time Monday to Friday so that has been a struggle."

She has also spent some of her own money buying supplies for her class.

"Just really basic things that I've bought myself for the classroom, like things for the walls that would be beneficial for the children," she said.

"It's all come out of my own pocket, and I suppose not knowing when the money's going to come back in is slightly concerning."


'Bit insane'


Meanwhile, post-primary teacher Chris Robb received only part of the wages he was expecting on Friday.

Like many substitute teachers who do not get paid during the school summer holidays, he was last paid in mid-July.

"The way the cost of living is at the minute and the fact that we don't get paid in August, waiting another month for essentially what is half my wages is a bit insane," he told BBC News NI.

"Thankfully my wife has a solid income and we can make it through the month, but if I didn't have that I would be panicking now."

In a statement, the NASUWT's Justin McCamphill said while "teething issues" with the new NISTR system were expected, there had been "more issues than anyone would have anticipated".

He also called on the EA to offer financial assistance to teachers affected by the pay delay.

"Failure to pay these teachers is causing extreme financial hardship in the middle of the cost-of-living crisis," he said.

"It is now incumbent on the Education Authority to put arrangements in place to immediately pay a cash advance to all those impacted by the situation."

But in response to questions from BBC News NI, the EA said that "unfortunately no viable option could be identified" to do that.

The authority was unable to specify exactly how many substitute teachers would not be paid until October for work they had done in August.

"4520 bookings that took place in August were successfully paid through the NISTR system," a spokesperson said.

"From statistics of previous years, we can see that payment in October for work completed in August is not unusual and not fully accountable to the new system."


'High volume of queries'


However, the authority acknowledged some "initial performance issues" with the system.

"For a small number of users, the issues experienced meant they could not process bookings ahead of the payroll deadline," it said.

"We sincerely apologise to those who September pay will be impacted as a result of technical issues experienced in the use of the new NISTR solution.

"We have explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified."

"We are continuing to work with users on an individual basis to ensure they have full access to all functionality on their accounts."

The EA also told BBC News NI it had increased the number of staff dealing with queries about NISTR.

However, on its website the authority says it has had a high volume of queries about the new system.

"The NISTR phone lines are currently closed and staff resources have been moved to respond to emails," the EA said.

"This is allowing our team to effectively prioritise and manage the high volume of queries as efficiently as possible."

Newsletter

Related Articles

0:00
0:00
Close
UK Parliament Opens Week of Fast-Tracked Security and Infrastructure Legislation
Northern Ireland Projects £21 Million Boost From Major Cultural and Sporting Events
UK and Japan Sign Technology Security Pact to Strengthen AI and Supply Chain Cooperation
UK Welcomes US-Iran Peace Breakthrough Aimed at Restoring Strait of Hormuz Shipping
British Forces Intercept Russian Shadow Fleet Oil Tanker in English Channel Sanctions Operation
UK to Ban Social Media for Under-16s Under Landmark Online Safety Expansion
Anti-Immigrant Riots Spread Across Belfast, Raising Security Concerns
Ministry of Defence Opens Europe's Largest Drone Testing Facility in Swindon
Kemi Badenoch Calls for Deregulation to Restore City's Global Competitiveness
UK Housing Market Posts Sharpest June Price Decline in Fourteen Years
NHS Waiting Lists Rise to 7.22 Million as Diagnostic Delays Reach New Highs
Makerfield By-Election Raises Prospect of Labour Leadership Challenge
Bank of England Expected to Hold Interest Rates at 3.75% Despite Growing Policy Divisions
Royal Marines Seize Sanctioned Russian Oil Tanker in English Channel
Prime Minister Keir Starmer Set to Ban Social Media and AI Chatbots for Under-16s
United Kingdom Markets Rally After US-Iran Deal Reopens Strait of Hormuz
Defence Secretary John Healey Resigns Over Military Spending Dispute, Triggering Cabinet Crisis
Royal Navy Takes Part in Trooping the Colour for the First Time in 350 Years
Think Tank Warns Labour's European Union Reset Could Carry Significant Economic Costs
UK Semiconductor Centre and Japan's Rapidus Forge Advanced Chip Manufacturing Partnership
UK and Japan Launch Offshore Wind Compact Backed by £9 Billion in Investment
Starmer and Trump Discuss Iran Peace Efforts and Reopening of the Strait of Hormuz
United Kingdom and Japan Sign £18 Billion Investment Partnership Focused on Clean Energy and Advanced Technology
Barclays Moves to Acquire GoHenry in Bid to Expand Youth-Focused Fintech Services
UK Lupus Patients Show Remission in NHS Genetic Therapy Trial
London Clean Air Zones Linked to Fewer Emergency Hospital Admissions for Respiratory Illness
UK World Cup Scheduling Research Suggests Energy Bill Savings From Off-Peak Usage
UK Economic Anxiety Rises Among Young People Over Long-Term Job Prospects
NHS Expands Meningitis B Vaccination Programme for School Leavers and New Students
London Ultra-Low Emission Zone Linked to Drop in Emergency Respiratory Hospital Admissions
Derbyshire Police Officer Investigated Over Alleged Use of AI-Generated Evidence in Case Files
UK Parents Back Proposed Under-16 Social Media Ban as Online Safety Concerns Grow
Four Palestine Action Activists Jailed Over Sabotage Attack on Israeli-Linked Arms Facility
Barclays to Acquire GoHenry in Push to Expand Digital Banking for Children and Teenagers
UK Government Reaffirms Defence Spending Commitment Amid Cabinet Pressure and Political Disputes
Belfast Unrest Prompts Security Review as Paramilitary Activity Comes Under Renewed Scrutiny
SpaceX IPO Pushes Elon Musk to Become World’s First Trillionaire After Record Valuation Surge
United States and Iran Near Landmark Peace Framework as Negotiations Reach Final Stages
UK Competition Watchdog Investigates Ryanair Family Seating Charges
Imperial College Study Links London Emissions Charges to Lower Hospital Admissions
Scottish First Minister Launches US Trade Initiative Ahead of World Cup Match in Boston
Fifteen Million Workers Gain Expanded Sick Pay Rights Under UK Reforms
British Retail Investors Secure Record Participation in SpaceX Share Offering
Keir Starmer and Micheál Martin Coordinate Response to Northern Ireland Violence
NHS Prepares for Major Disruption as Resident Doctors Announce Four-Day Strike
Bank of England Expected to Hold Rates as Energy Costs Complicate Inflation Outlook
Britain Moves to Ban Under-16s From High-Risk Social Media Platforms and AI Chatbots
UK Economy Contracts as Middle East Conflict Weighs on Growth
Defence Secretary John Healey Resigns Over Military Spending Dispute With Treasury
Prime Minister Keir Starmer Faces Leadership Crisis After Senior Cabinet Resignations
×