London Daily

Focus on the big picture.
Thursday, Apr 02, 2026

Education Authority apologises after some substitute teachers not paid

Education Authority apologises after some substitute teachers not paid

The Education Authority (EA) has said it sincerely apologises to substitute teachers who were not paid on Friday as expected.

Some teachers now face a wait until 18 October before they are paid.

The NASUWT union has called on the EA to pay a cash advance.

However, the EA said it had "explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified".

Schools can book substitute teachers through an online system called the Northern Ireland Substitute Teacher Register (NISTR) which is run by the EA.

Substitute teachers can also register their availability on the system.

The register was updated and relaunched in August just before the start of the new school year.

Some schools and substitute teachers have since reported problems with the system.

Principal Mary O'Kane said there had been a number of issues with the online booking system


On Thursday, teachers and schools received an email from NISTR which said that some substitute teachers due to be paid on Friday 16 September would now not be paid until 18 October.

The EA said that was a result of some bookings for substitute teachers "not confirmed by a teacher and signed off by a school".


'Slipping through the net'


But a number of schools and substitute teachers have told BBC News NI they encountered problems with NISTR when trying to confirm that a teacher had worked.

Mary O'Kane, the head of St Brigid's Primary School in Mayogall, County Londonderry, said that one of their two new substitute teachers had been paid on Friday and one had not.

"We have two young teachers, both booked in exactly the same way," she told BBC News NI.

"We did everything the same for both teachers.

"One of those teachers got paid, the other teacher didn't.

"They're coming to school every day, they're turning up for work, but at the minute the system doesn't recognise that that is actually happening."

She said there had been a number of issues with NISTR.

"Finding teachers to actually book them was one problem, and then we were getting teachers slipping through the net that actually had been booked with another school on a long-term booking but they were coming through to us as being available."

Ms O'Kane said, though, that EA staff had been helpful when the school contacted them about the problems.

Anna Martin said rising fuel costs were an added concern while she waited on payment


Anna Martin, who is employed on a short-term contract as a substitute teacher at St Brigid's Primary, is one of

those affected by the delay.

She has been teaching Primary Three in the school since August and was due to be paid for that work on Friday.

But she was not paid and now faces a wait of more than a month for her wages.

"The rising cost of fuel as well is obviously an issue," Ms Martin said.

"I travel every day in the car and don't have a part-time job, as I'm in full time Monday to Friday so that has been a struggle."

She has also spent some of her own money buying supplies for her class.

"Just really basic things that I've bought myself for the classroom, like things for the walls that would be beneficial for the children," she said.

"It's all come out of my own pocket, and I suppose not knowing when the money's going to come back in is slightly concerning."


'Bit insane'


Meanwhile, post-primary teacher Chris Robb received only part of the wages he was expecting on Friday.

Like many substitute teachers who do not get paid during the school summer holidays, he was last paid in mid-July.

"The way the cost of living is at the minute and the fact that we don't get paid in August, waiting another month for essentially what is half my wages is a bit insane," he told BBC News NI.

"Thankfully my wife has a solid income and we can make it through the month, but if I didn't have that I would be panicking now."

In a statement, the NASUWT's Justin McCamphill said while "teething issues" with the new NISTR system were expected, there had been "more issues than anyone would have anticipated".

He also called on the EA to offer financial assistance to teachers affected by the pay delay.

"Failure to pay these teachers is causing extreme financial hardship in the middle of the cost-of-living crisis," he said.

"It is now incumbent on the Education Authority to put arrangements in place to immediately pay a cash advance to all those impacted by the situation."

But in response to questions from BBC News NI, the EA said that "unfortunately no viable option could be identified" to do that.

The authority was unable to specify exactly how many substitute teachers would not be paid until October for work they had done in August.

"4520 bookings that took place in August were successfully paid through the NISTR system," a spokesperson said.

"From statistics of previous years, we can see that payment in October for work completed in August is not unusual and not fully accountable to the new system."


'High volume of queries'


However, the authority acknowledged some "initial performance issues" with the system.

"For a small number of users, the issues experienced meant they could not process bookings ahead of the payroll deadline," it said.

"We sincerely apologise to those who September pay will be impacted as a result of technical issues experienced in the use of the new NISTR solution.

"We have explored every potential avenue to provide those affected with an interim payment option, but unfortunately no viable option could be identified."

"We are continuing to work with users on an individual basis to ensure they have full access to all functionality on their accounts."

The EA also told BBC News NI it had increased the number of staff dealing with queries about NISTR.

However, on its website the authority says it has had a high volume of queries about the new system.

"The NISTR phone lines are currently closed and staff resources have been moved to respond to emails," the EA said.

"This is allowing our team to effectively prioritise and manage the high volume of queries as efficiently as possible."

Newsletter

Related Articles

0:00
0:00
Close
King Charles III Invited to Address Joint Session of U.S. Congress in Rare Diplomatic Honor
Debate Grows Over Whether Expanded North Sea Drilling Can Reduce UK Energy Bills
UK Faces Heightened Risk of Jet Fuel Shortages, Airline Chief Warns
UK Ends Police Investigations into Lawful Social Media Posts After Review Finds Overreach
Abramovich Moves to Establish Charity for Frozen Chelsea Sale Proceeds Amid UK Dispute
Starmer Reaffirms NATO Commitment While Responding to Trump’s Strategic Critique
UK Aid Reductions Raise Fears of Severe Human Impact Across Parts of Africa
UK Signals Renewed Push for EU Cooperation as Iran Conflict Reshapes Security Landscape
Bank of England Signals Caution as Bailey Advises Markets Against Expecting Rate Hikes
UK to Convene Global Coalition to Restore Shipping Through Strait of Hormuz
Trump Signals Possible NATO Reassessment, Emphasizes Stronger U.S. Strategic Autonomy
Australia Joins British-Led Efforts to Reopen Strait of Hormuz Amid Escalating Tensions
King Charles Plans US State Visit as UK Strengthens Ties with Trump Leadership
UK Regulator Launches Investigation Into Microsoft’s Business Software Practices
Kanye West Set for High-Profile Return to UK Stage at Wireless Festival
Trump Presses Europe to Strengthen Commitment as Iran Conflict Escalates
UK to Deploy Additional Troops to Middle East Amid Rising Regional Tensions
UK Authorities Face Claims of Heavy-Handed Measures in Monitoring Released Pro-Palestine Activists
Trump Calls on UK to Secure Its Own Energy as Iran Conflict Intensifies
Nigel Farage Declines Invitation to UK Conservative Conference Led by Liz Truss
Trump Warns Allies to Take Responsibility as Rift Deepens with UK and France Over Iran Conflict
How Britain’s Prime Minister Controls U.S. Bomber Access in Escalating Iran Conflict
Trump Urges Allies to Secure Their Own Oil Supplies as Hormuz Crisis Disrupts Global Energy
Russia Expels British Diplomat as UK Pushes Back Against Pressure
White House App Faces Scrutiny After Claims of Continuous User Location Tracking
BBC Faces Scrutiny Over Allegations of Paid Content Linked to Saudi Arabia
UK-France Coastal Patrol Agreement Nears Breakdown Amid Migration Pressures
UK Police Detain Pro-Palestine Activist Again Weeks After Bail Release
FTSE 100 Advances as Energy and Mining Shares Gain Amid Middle East Tensions
Eli Lilly Seeks UK Pricing Deal to Unlock Renewed Pharmaceutical Investment
Three Arrested in UK After Massive Cocaine Haul Discovered Hidden in Banana Shipment
UK Fuel Prices Poised for Further Surge Amid Global Energy Pressures
Apple Subsidiary Penalized by UK Authorities for Breach of Moscow Sanctions
Western Allies Intensify Coordinated Sanctions Strategy Against Russia
UK Lawmakers Face Criticism Over Renewed Push for Social Media Restrictions
Starmer Signals UK Crackdown on Addictive Social Media Features
Rising Costs Push One in Five UK Hospitality Businesses to the Brink of Closure
Man Arrested on Suspicion of Attempted Murder After Car Strikes Pedestrians in UK, Injuring Seven
Escalating Conflict Involving Iran Tightens Fiscal Pressures and Highlights UK Economic Vulnerabilities
UK Moves to Confront Russian ‘Shadow Fleet’ Operating in Its Waters
UK Housing Divide Deepens as Older Owners Hold Wealth While Under-30s Face Mounting Barriers
London Demonstration Calls on UK to Recognize Iranian Opposition’s Provisional Government
UK Green Party Vote on ‘Zionism is Racism’ Motion Collapses Amid Internal Disputes and Technical Failures
SNL UK Ignites Debate with Sharp Royal Satire Targeting Prince Andrew and Prince William
EU Proposes ‘Emergency Brake’ to Resolve Deadlock in UK Youth Mobility Talks
Thousands Rally in London to Oppose Rise of Far-Right Movements
Hong Kong Official Rejects Allegations of Surveillance Orders Targeting UK-Based Dissidents
PayPal Expands Cryptocurrency Services to Allow UK Users to Buy and Sell Bitcoin
UK Minister Challenges Reform Party’s ‘Pro-Family’ Agenda as Debate Intensifies
Concerns Grow Over Meningitis Risk Among UK Students Amid Warning Signs of New Outbreaks
×