London Daily

Focus on the big picture.
Friday, Sep 11, 2026

Coronavirus forces London tourist guides to adapt

Coronavirus forces London tourist guides to adapt

London's tourist guides are resuming their work slowly as lockdown restrictions are eased, and adapting to new health and safety rules to curb the spread of the virus.

"I don't know if you're aware, but we're living through a pandemic right now," says Joel Robinson with a smile as he introduces his Jack the Ripper tour in London's East End.

Robinson, a trained actor and history buff who works for the tourist company London With A Local, goes on to explain social distancing best practice to his nine clients.

A man takes pictures on Tower Bridge from the near empty top of an open top tourist tour bus in central London on August 24, 2020. (AFP/Tolga Akmen)

Although he doesn't wear them himself, he advises the tourists to wear masks and gloves before they set off through the once-gloomy alleyways of Victorian-era London.

Down darkened side streets and past shiny new buildings, Robinson recounts the tale of the still unidentified serial killer of five women who stalked the streets of Whitechapel in 1888.

London's tourist guides are resuming their work slowly as lockdown restrictions are eased, and adapting to new health and safety rules to curb the spread of the virus.

Numbers are currently limited but it's the background of the clients that has changed the most.

Where before Robinson and walking guides like him played mainly to foreign tourists, now customers are mainly British.

Dwindling numbers of overseas clients are largely down to quarantine measures imposed by the British government on foreign visitors.

"We have far more Britons than we had," said Olivia Calvert, one of Robinson's colleagues. "It's a huge shift. They're expecting something else, something different."

Among the home-grown tourists traipsing around the Ripper's old haunts are Anne and Nick Garner, a couple in their fifties from near Manchester, in northwest England.

"We would have been abroad but we decided to come to London," said Anne Garner after her insight into the bloodthirsty past of the city's East End.

Getting creative


The 90-minute Jack the Ripper tour is one of London's most popular, alongside the Harry Potter tour and another visiting the sex, drugs and rock 'n' roll hotspots of Soho.

"The British already know London's famous monuments, so they expect something else," said Calvert.

Antony Robbins is an independent guide affiliated to the Guild of Tourist Guides, the national professional association for Blue Badge Tourist Guides across the country.

Lack of demand has meant he has had to abandon his walks from Westminster to Buckingham Palace.

This week, he led his first "fooding" tour, taking a young woman and her mother to several restaurants and high-end patisseries in the British capital.

"We're changing the way we work because we have to," he said. "We need to be more creative."

Although some guides have been able to go back to work, many tourism professionals -- particularly freelancers not linked to major attractions -- are finding it hard.

Only six staff at London With A Local have returned to work and the number of weekly guided tours has been cut by half.

And predictions for the coming months don't make easy reading.

Loss of income


The World Travel & Tourism Council said this week that Britain's economy will lose about £22 billion ($29 billion, 24 billion euros) this year because of the outbreak.

British tourism promotion body VisitBritain also forecast that the number of foreign tourists will plummet by 73 percent in 2020, to 11 million people -- a drop largely blamed on grounded aircraft and travel restrictions.

In London, guides in particular are worried about the lack of American visitors, who have a culture of tipping well, but who are also currently subject to quarantine restrictions.

Some 85 percent of tourist spending in the British capital is by foreigners, putting nearly three million jobs in the UK supported by travel and tourism at risk, the WTTC said.

At London With A Local, tours in Spanish have not restarted -- unsurprisingly, as arrivals to the UK from Spain have since July been required to self-quarantine.

The numbers don't lie when Pepe Martinez, an independent guide and blue badge holder, compares this year with last.

"June is one of the biggest months. I did 46 visits last year. This year, I've only done eight. Six of those have been online," he said.

Newsletter

Related Articles

0:00
0:00
Close
Buckingham Palace Says Prince Harry and Meghan Will Not Resume Official Royal Duties
UK Treasury Faces Calls to Scrap £100,000 Childcare Support Threshold
Trades Union Congress Urges Labour Government to Rewrite Migration Policy
Riot Police Deployed After Anti-Migrant Protests Turn Violent in Portsmouth
UK Considers Replacing Some Disability Cash Payments With Direct Services
JPMorgan’s Jamie Dimon Warns UK Chancellor Against Higher Banking Taxes
UK Announces New Sanctions Targeting Israeli Settlements in West Bank
Metropolitan Police Investigate Alleged Illegal Donations to Reform UK
UK Charges Wiltshire Man With Assisting Russian Intelligence
UK Orders Urgent Review After Air Traffic Failure Cancels More Than 2,000 Flights
Merz Rebukes AfD Expansion in Saxony-Anhalt
King Charles Confirms Prince Harry and Meghan Will Remain Private Citizens
Labour Selects Former Child Refugee for By-Election in Keir Starmer’s Former Seat
Foreign Private Equity Accelerates Takeovers of London-Listed Industrial Companies
NHS Maternity Care Faces Scrutiny Over Support for Mothers After Caesarean Births
BBC Warns Staff Strikes Are Likely Amid Job Cuts and Programme Cancellations
English Housing Affordability Improves to Best Level in More Than a Decade
UK Health Commission Proposes Framework for Wider AI Adoption Across NHS
Labour Faces Pressure for Wealth Tax Ahead of Autumn Budget
Metropolitan Police Open Criminal Investigation Into Alleged Foreign Donations to Reform UK
UK Police Deploy Riot Officers After Anti-Immigration Unrest in Portsmouth and Dover
UK Defends Sanctions on Israeli Settlements Despite Diplomatic Retaliation
UK Air Traffic Control Failure Cancels More Than 1,000 Flights and Disrupts 65,000 Passengers
Compass Urges £10 Million Wealth Tax and Public Ownership Ahead of UK Autumn Budget
UK Government’s Devolution Plans Face House of Lords Scrutiny
Maldives Seeks New Chagos Sovereignty Talks With UK Prime Minister Andy Burnham
UK Airports Face Continuing Disruption After National Air Traffic Control Failure
UK Bans Imports From Israeli Settlements and Expands Sanctions on Iran
British Chambers of Commerce Forecasts UK Growth of 1% as Investment Remains Weak
UK Suspends Local Government Reorganisation Decisions and Cancels Planned Shadow Authority Polls
UK Parliament Opens Inquiry Into Gaps in Climate Change Preparedness
Andy Burnham and Xi Jinping Hold Talks on Trade, Security and British Consular Cases
UK Joins France, Canada and Other Nations in Measures Against Israeli West Bank Settlements
UK Announces New Sanctions Targeting Iranian Nuclear and Military Networks
British Chambers of Commerce Calls for Business Rate Reform and Productivity Support
UK Farmers Warn Dry Summer Could Reduce Crop Yields and Push Up Food Prices
UK Rail Networks Hit by Widespread Delays After Major Signalling Failures
Matt Clifford Resigns as ARIA Chair After Conflict-of-Interest Scrutiny
UK and France Say Joint Border Operations Have Prevented More Than 48,000 Irregular Channel Crossings
UK Core Inflation Remains Above Expectations as Utility and Commodity Costs Stay Elevated
Jaguar Land Rover Considers Up to 4,000 UK Job Cuts Amid Automotive Industry Pressure
UK Government Pauses Local Authority Reorganisation for Legal Review
UK Public Borrowing Reaches £1.8 Billion in July, Adding Pressure Before Autumn Budget
Chancellor John Healey Puts Regional Devolution and Fiscal Discipline at Heart of UK Growth Plan
Counter-Terrorism Police Lead Salford Investigation After Two Teenagers Charged
UK Rejects Financial Reparations for Transatlantic Slavery
UK and Egypt Step Up Diplomacy Over Escalating West Bank Tensions
UK Pauses Council Reorganisation Across Four English Counties
Jaguar Land Rover Plans 4,000 Job Cuts in Major UK Restructuring
UK Unveils Planning and Regulatory Overhaul to Speed Infrastructure and Economic Growth
×