London Daily

Focus on the big picture.
Tuesday, Sep 16, 2025

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

A contact tracer has told of being ‘shocked and disgusted’ by the public’s response to phone calls asking them to self isolate – and says one person who tested positive refused to answer questions because they were ‘in Starbucks’.

The anonymous worker told the BBC that they had had a ‘few shocking exchanges’ and detailed ‘increasing frustration’ with the public’s ‘lack of co-operation.

While acknowledging criticism of the service may have been justified, the front line NHS nurse — who has been contacted tracing to earn extra money because their partner’s business had to close — said the negativity ‘simply enables people to justify their selfish behaviour.’

They explained: ‘When I asked one person to go through the questions with me, the answer was: “Oh I can’t just now – because I’m in Starbucks.” Now, this person has had a positive test and should be isolating. They’ve had a text telling them they are Covid-positive, yet they are still out in Starbucks infecting other people.

‘Some downright refuse to give details of their contacts. Others are unavailable because, despite their positive test result, they have gone to work.’

They continued: ‘One person I spoke to had tested positive after losing her sense of smell and taste, and she carried on going to work anyway, as she felt OK. She worked as a hairdresser… Let that sink in.

‘A middle-aged man who should have been isolating at home was out several times when I called. A young girl pretended, rather badly, to be him.’


Contact tracers ring up people who have been exposed to Covid-19


Contact tracers phone people who have tested positive for Covid-19 or come into contact with those who have, in an effort to get people to self-isolate and stop the spread of the disease.

However, the service, run by Baroness Dido Harding, has been widely slammed for its performance, particularly over not reaching enough contacts and repeatedly ringing the same people. At different times during the pandemic, some staff were overworked while others faced hours of doing nothing.

But the contact tracer suggested people who refuse to engage with the service should also face criticism.

While singling out the behaviour of high-profile political figures Dominic Cummings, Margaret Ferrier and Stanley Johnson as possible reasons for poor public engagement, they detailed a series of abusive conversations which led them to question whether they wanted to continue being a nurse.

The contact tracer continued: ‘People seem so utterly selfish and entitled… I have, it’s true, spoken to a small number of lovely, helpful people but these have sadly been few and far between.

‘In all honesty, I have been shocked and disgusted by my experience.

‘I would say 70% of calls I have made go unanswered. It shocks and angers me that so many people just don’t care.’

A different contact tracer told the BBC that one woman contacted at 10.30am on a Sunday morning said she wanted compensation from the NHS for being called so early.

There have been calls for greater compensation for people told to self-isolate – much like in other European nations – since many cannot afford to be off work for long periods.

Metro.co.uk has contacted the Department of Health for comment.

A spokesperson told the BBC: ‘In five months we have built the largest diagnostics network in UK history from scratch, informing millions of people whether they have Covid-19 and whether they should self-isolate. More than 43 million tests have been carried out and more than three million people in England have been contacted and notified to self-isolate.

‘Turnaround times have been steadily improving over recent weeks and improvements to the contact tracing website, and to the process for contacting household members, have led to substantial improvements in the number of contacts reached.’

Newsletter

Related Articles

0:00
0:00
Close
U.S. and Britain Poised to Finalize Over $10 Billion in High-Tech, Nuclear and Defense Deals During Trump State Visit
China Finds Nvidia Violated Antitrust Laws in Mellanox Deal, Deepens Trade Tensions with US
US Air Force Begins Modifications on Qatar-Donated Jet Amid Plans to Use It as Air Force One
Pope Leo Warns of Societal Crisis Over Mega-CEO Pay, Citing Tesla’s Proposed Trillion-Dollar Package
Poland Green-Lights NATO Deployment in Response to Major Russian Drone Incursion
Elon Musk Retakes Lead as World’s Richest After Brief Ellison Surge
U.S. and China Agree on Framework to Shift TikTok to American Ownership
London Daily Podcast: London Massive Pro Democracy Rally, Musk Support, UK Economic Data and Premier League Results Mark Eventful Weekend
This Week in AI: Meta’s Superintelligence Push, xAI’s Ten Billion-Dollar Raise, Genesis AI’s Robotics Ambitions, Microsoft Restructuring, Amazon’s Million-Robot Milestone, and Google’s AlphaGenome Update
Le Pen Tightens the Pressure on Macron as France Edges Toward Political Breakdown
Musk calls for new UK government at huge pro-democracy rally in London, but Britons have been brainwashed to obey instead of fighting for their human rights
Elon Musk responds to post calling for the murder of Erika Kirk, widow of Charlie Kirk: 'Either we fight back or they will kill us'
Czech Republic signs €1.34 billion contract for Leopard 2A8 main battle tanks with delivery from 2028
USA: Office Depot Employees Refused to Print Poster in Memory of Charlie Kirk – and Were Fired
Proposed U.S. Bill Would Allow Civil Suits Against Judges Who Release Repeat Violent Offenders
Penske Media Sues Google Over “AI Overviews,” Claiming It Uses Journalism Without Consent and Destroys Traffic
Indian Student Engineers Propose “Project REBIRTH” to Protect Aircraft from Crashes Using AI, Airbags and Smart Materials
French Debt Downgrade Piles Pressure on Macron’s New Prime Minister
US and UK Near Tech, Nuclear and Whisky Deals Ahead of Trump Trip
One in Three Europeans Now Uses TikTok, According to the Chinese Tech Giant
Could AI Nursing Robots Help Healthcare Staffing Shortages?
NATO Deploys ‘Eastern Sentry’ After Russian Drones Violate Polish Airspace
Anesthesiologist Left Operation Mid-Surgery to Have Sex with Nurse
Tens of Thousands of Young Chinese Get Up Every Morning and Go to Work Where They Do Nothing
The New Life of Novak Djokovic
The German Owner of Politico Mathias Döpfner Eyes Further U.S. Media Expansion After Axel Springer Restructuring
Suspect Arrested: Utah Man in Custody for Charlie Kirk’s Fatal Shooting
In a politically motivated trial: Bolsonaro Sentenced to 27 Years for Plotting Coup After 2022 Defeat
German police raid AfD lawmaker’s offices in inquiry over Chinese payments
Turkish authorities seize leading broadcaster amid fraud and tax investigation
Volkswagen launches aggressive strategy to fend off Chinese challenge in Europe’s EV market
ChatGPT CEO signals policy to alert authorities over suicidal youth after teen’s death
The British legal mafia hit back: Banksy mural of judge beating protester is scrubbed from London court
Surpassing Musk: Larry Ellison becomes the richest man in the world
Embarrassment for Starmer: He fired the ambassador photographed on Epstein’s 'pedophile island'
Manhunt after 'skilled sniper' shot Charlie Kirk. Footage: Suspect running on rooftop during panic
Effective Protest Results: Nepal’s Prime Minister Resigns as Youth-Led Unrest Shakes the Nation
Qatari prime minister says Netanyahu ‘killed any hope’ for Israeli hostages
King Charles and Prince Harry Share First In-Person Moment in 19 Months
Starmer Establishes Economic ‘Budget Board’ to Centralise Policy and Rebuild Business Trust
France Erupts in Mass ‘Block Everything’ Protests on New PM’s First Day
Poland Shoots Down Russian Drones in Airspace Violation During Ukraine Attack
Brazilian police say ex-President Bolsonaro had planned to flee to Argentina seeking asylum
Trinidad Leader Applauds U.S. Naval Strike and Advocates Forceful Action Against Traffickers
Kim Jong Un Oversees Final Test of New High-Thrust Solid-Fuel Rocket Engine
Apple Introduces Ultra-Thin iPhone Air, Enhanced 17 Series and New Health-Focused Wearables
Macron Appoints Sébastien Lecornu as Prime Minister Amid Budget Crisis and Political Turmoil
Supreme Court temporarily allows Trump to pause billions in foreign aid
Charlie Sheen says his father, Martin Sheen, turned him in to the police: 'The greatest betrayal possible'
Vatican hosts first Catholic LGBTQ pilgrimage
×