London Daily

Focus on the big picture.
Saturday, Aug 30, 2025

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

A contact tracer has told of being ‘shocked and disgusted’ by the public’s response to phone calls asking them to self isolate – and says one person who tested positive refused to answer questions because they were ‘in Starbucks’.

The anonymous worker told the BBC that they had had a ‘few shocking exchanges’ and detailed ‘increasing frustration’ with the public’s ‘lack of co-operation.

While acknowledging criticism of the service may have been justified, the front line NHS nurse — who has been contacted tracing to earn extra money because their partner’s business had to close — said the negativity ‘simply enables people to justify their selfish behaviour.’

They explained: ‘When I asked one person to go through the questions with me, the answer was: “Oh I can’t just now – because I’m in Starbucks.” Now, this person has had a positive test and should be isolating. They’ve had a text telling them they are Covid-positive, yet they are still out in Starbucks infecting other people.

‘Some downright refuse to give details of their contacts. Others are unavailable because, despite their positive test result, they have gone to work.’

They continued: ‘One person I spoke to had tested positive after losing her sense of smell and taste, and she carried on going to work anyway, as she felt OK. She worked as a hairdresser… Let that sink in.

‘A middle-aged man who should have been isolating at home was out several times when I called. A young girl pretended, rather badly, to be him.’


Contact tracers ring up people who have been exposed to Covid-19


Contact tracers phone people who have tested positive for Covid-19 or come into contact with those who have, in an effort to get people to self-isolate and stop the spread of the disease.

However, the service, run by Baroness Dido Harding, has been widely slammed for its performance, particularly over not reaching enough contacts and repeatedly ringing the same people. At different times during the pandemic, some staff were overworked while others faced hours of doing nothing.

But the contact tracer suggested people who refuse to engage with the service should also face criticism.

While singling out the behaviour of high-profile political figures Dominic Cummings, Margaret Ferrier and Stanley Johnson as possible reasons for poor public engagement, they detailed a series of abusive conversations which led them to question whether they wanted to continue being a nurse.

The contact tracer continued: ‘People seem so utterly selfish and entitled… I have, it’s true, spoken to a small number of lovely, helpful people but these have sadly been few and far between.

‘In all honesty, I have been shocked and disgusted by my experience.

‘I would say 70% of calls I have made go unanswered. It shocks and angers me that so many people just don’t care.’

A different contact tracer told the BBC that one woman contacted at 10.30am on a Sunday morning said she wanted compensation from the NHS for being called so early.

There have been calls for greater compensation for people told to self-isolate – much like in other European nations – since many cannot afford to be off work for long periods.

Metro.co.uk has contacted the Department of Health for comment.

A spokesperson told the BBC: ‘In five months we have built the largest diagnostics network in UK history from scratch, informing millions of people whether they have Covid-19 and whether they should self-isolate. More than 43 million tests have been carried out and more than three million people in England have been contacted and notified to self-isolate.

‘Turnaround times have been steadily improving over recent weeks and improvements to the contact tracing website, and to the process for contacting household members, have led to substantial improvements in the number of contacts reached.’

Newsletter

Related Articles

0:00
0:00
Close
Corporate America Cuts Middle Management as Bosses Take On Triple the Workload
Parents Sue OpenAI After Teen’s Death, Alleging ChatGPT Encouraged Suicide
Amazon Faces Lawsuit Over 'Buy' Label on Digital Streaming Content
Federal Reserve Independence Questioned Amid Trump’s Push to Reshape Central Bank
British Politics Faces Tumultuous Autumn After Summer of Rebellions and Rising Farage Momentum
US Appeals Court Rules Against Most Trump-Era Tariffs
UK Sought Broad Access to Apple Users’ Data, Court Filing Reveals
UK Bank Shares Dive Over Potential Tax on Sector
Germany’s Auto Industry Sheds 51,500 Jobs in First Half of 2025 Amid Deepening Crisis
Bruce Willis Relocated Due to Advanced Dementia
French and Korean Nuclear Majors Clash As EU Launches Foreign Subsidy Probe
EU Stands Firm on Digital Rules as Trump Warns of Retaliation
Getting Ready for the 3rd Time in Its History, Germany Approves Voluntary Military Service for Teenagers
Argentine President Javier Milei Evacuated After Stones Thrown During Campaign Event
Denmark Confronts U.S. Diplomat Over Covert Trump-Linked Influence in Greenland
Starmer Should Back Away from ECHR, Says Jack Straw
Trump Demands RICO Charges Against George Soros and Son for Funding Violent Protests
Taylor Swift Announces Engagement to NFL Star Travis Kelce
France May Need IMF Bailout, Warns Finance Minister
Chinese AI Chipmaker Cambricon Posts Record Profit as Beijing Pushes Pivot from Nvidia
After the Shock of Defeat, Iranians Yearn for Change
Ukraine Finally Allows Young Men Aged Eighteen to Twenty-Two to Leave the Country
The Porn Remains, Privacy Disappears: How Britain Broke the Internet in Ten Days
YouTube Altered Content by Artificial Intelligence – Without Permission
Welcome to The Definition of Insanity: Germany Edition
Just a reminder, this is Michael Jackson's daughter, Paris.
Spotify’s Strange Move: The Feature Nobody Asked For – Returns
Manhunt in Australia: Armed Anti-Government Suspect Kills Police Officers Sent to Arrest Him
China Launches World’s Most Powerful Neutrino Detector
How Beijing-Linked Networks Shape Elections in New York City
Ukrainian Refugee Iryna Zarutska Fled War To US, Stabbed To Death
Elon Musk Sues Apple and OpenAI Over Alleged App Store Monopoly
2 Australian Police Shot Dead In Encounter In Rural Victoria State
Vietnam Evacuates Hundreds of Thousands as Typhoon Kajiki Strikes; China’s Sanya Shuts Down
UK Government Delays Decision on China’s Proposed London Embassy Amid Concerns Over Redacted Plans
A 150-Year Tradition to Be Abolished? Uproar Over the Popular Central Park Attraction
A new faith called Robotheism claims artificial intelligence isn’t just smart but actually God itself
Deputy Prime Minister Angela Rayner Purchases Third Property Amid Housing Tax Reforms Debate
HSBC Switzerland Ends Relationships with Over 1,000 Clients from Saudi Arabia, Lebanon, Qatar, and Egypt
Sharia Law Made Legally Binding in Austria Despite Warnings Over 'Incompatible' Values
Italian Facebook Group Sharing Intimate Images Without Consent Shut Down Amid Police Investigation
Dutch Foreign Minister Resigns Amid Deadlock Over Israel Sanctions
Trump and Allies Send Messages of Support to Ukraine on Independence Day Amid Ongoing Conflict
China Reels as Telegram Chat Group Shares Hidden-Camera Footage of Women and Children
Sam Nicoresti becomes first transgender comedian to win Edinburgh Comedy Award
Builders uncover historic human remains in Lancashire house renovation
Australia Wants to Tax Your Empty Bedrooms
MotoGP Cameraman Narrowly Avoids Pedro Acosta Crash at Hungarian Grand Prix
FBI Investigates John Bolton Over Classified Documents in High-Profile Raids
Report reveals OpenAI pitched national ChatGPT Plus subscription to UK ministers
×