London Daily

Focus on the big picture.
Saturday, May 31, 2025

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

A contact tracer has told of being ‘shocked and disgusted’ by the public’s response to phone calls asking them to self isolate – and says one person who tested positive refused to answer questions because they were ‘in Starbucks’.

The anonymous worker told the BBC that they had had a ‘few shocking exchanges’ and detailed ‘increasing frustration’ with the public’s ‘lack of co-operation.

While acknowledging criticism of the service may have been justified, the front line NHS nurse — who has been contacted tracing to earn extra money because their partner’s business had to close — said the negativity ‘simply enables people to justify their selfish behaviour.’

They explained: ‘When I asked one person to go through the questions with me, the answer was: “Oh I can’t just now – because I’m in Starbucks.” Now, this person has had a positive test and should be isolating. They’ve had a text telling them they are Covid-positive, yet they are still out in Starbucks infecting other people.

‘Some downright refuse to give details of their contacts. Others are unavailable because, despite their positive test result, they have gone to work.’

They continued: ‘One person I spoke to had tested positive after losing her sense of smell and taste, and she carried on going to work anyway, as she felt OK. She worked as a hairdresser… Let that sink in.

‘A middle-aged man who should have been isolating at home was out several times when I called. A young girl pretended, rather badly, to be him.’


Contact tracers ring up people who have been exposed to Covid-19


Contact tracers phone people who have tested positive for Covid-19 or come into contact with those who have, in an effort to get people to self-isolate and stop the spread of the disease.

However, the service, run by Baroness Dido Harding, has been widely slammed for its performance, particularly over not reaching enough contacts and repeatedly ringing the same people. At different times during the pandemic, some staff were overworked while others faced hours of doing nothing.

But the contact tracer suggested people who refuse to engage with the service should also face criticism.

While singling out the behaviour of high-profile political figures Dominic Cummings, Margaret Ferrier and Stanley Johnson as possible reasons for poor public engagement, they detailed a series of abusive conversations which led them to question whether they wanted to continue being a nurse.

The contact tracer continued: ‘People seem so utterly selfish and entitled… I have, it’s true, spoken to a small number of lovely, helpful people but these have sadly been few and far between.

‘In all honesty, I have been shocked and disgusted by my experience.

‘I would say 70% of calls I have made go unanswered. It shocks and angers me that so many people just don’t care.’

A different contact tracer told the BBC that one woman contacted at 10.30am on a Sunday morning said she wanted compensation from the NHS for being called so early.

There have been calls for greater compensation for people told to self-isolate – much like in other European nations – since many cannot afford to be off work for long periods.

Metro.co.uk has contacted the Department of Health for comment.

A spokesperson told the BBC: ‘In five months we have built the largest diagnostics network in UK history from scratch, informing millions of people whether they have Covid-19 and whether they should self-isolate. More than 43 million tests have been carried out and more than three million people in England have been contacted and notified to self-isolate.

‘Turnaround times have been steadily improving over recent weeks and improvements to the contact tracing website, and to the process for contacting household members, have led to substantial improvements in the number of contacts reached.’

Newsletter

Related Articles

0:00
0:00
Close
Satirical Sketch Sparks Political Spouse Feud in South Korea
Indonesia Quarry Collapse Leaves Multiple Dead and Missing
South Korean Election Video Pulled Amid Misogyny Outcry
Asian Economies Shift Away from US Dollar Amid Trade Tensions
Netflix Investigates Allegations of On-Set Mistreatment in K-Drama Production
US Defence Chief Reaffirms Strong Ties with Singapore Amid Regional Tensions
Vietnam Faces Strategic Dilemma Over China's Mekong River Projects
Malaysia's First AI Preacher Sparks Debate on Islamic Principles
White House Press Secretary Criticizes Harvard Funding, Advocates for Vocational Training
France to Implement Nationwide Smoking Ban in Outdoor Spaces Frequented by Children
Meta and Anduril Collaborate on AI-Driven Military Augmented Reality Systems
Russia's Fossil Fuel Revenues Approach €900 Billion Since Ukraine Invasion
U.S. Justice Department Reduces American Bar Association's Role in Judicial Nominations
U.S. Department of Energy Unveils 'Doudna' Supercomputer to Advance AI Research
U.S. SEC Dismisses Lawsuit Against Binance Amid Regulatory Shift
Alcohol Industry Faces Increased Scrutiny Amid Health Concerns
Italy Faces Population Decline Amid Youth Emigration
U.S. Goods Imports Plunge Nearly 20% Amid Tariff Disruptions
OpenAI Faces Competition from Cheaper AI Rivals
Foreign Tax Provision in U.S. Budget Bill Alarms Investors
Trump Accuses China of Violating Trade Agreement
Gerry Adams Wins Libel Case Against BBC
Russia Accuses Serbia of Supplying Arms to Ukraine
EU Central Bank Pushes to Replace US Dollar with Euro as World’s Main Currency
Chinese Woman Dies After Being Forced to Visit Bank Despite Critical Illness
President Trump Grants Full Pardons to Reality TV Stars Todd and Julie Chrisley
Texas Enacts App Store Accountability Act Mandating Age Verification
U.S. Health Secretary Ends Select COVID-19 Vaccine Recommendations
Vatican Calls for Sustainable Tourism in 2025 Message
Trump Warns Putin Is 'Playing with Fire' Amid Escalating Ukraine Conflict
India and Pakistan Engage Trump-Linked Lobbyists to Influence U.S. Policy
U.S. Halts New Student Visa Interviews Amid Enhanced Security Measures
Trump Administration Cancels $100 Million in Federal Contracts with Harvard
SpaceX Starship Test Flight Ends in Failure, Mars Mission Timeline Uncertain
King Charles Affirms Canadian Sovereignty Amid U.S. Statehood Pressure
Trump Threatens 25% Tariff on iPhones Amid Dispute with Apple CEO
Putin's Helicopter Reportedly Targeted by Ukrainian Drones
Liverpool Car Ramming Incident Leaves Multiple Injured
Australia Faces Immigration Debate Following Labor Party Victory
Iranian Revolutionary Guard Founder Warns Against Trusting Regime in Nuclear Talks
Macron Dismisses Viral Video of Wife's Gesture as Playful Banter
Cleveland Clinic Study Questions Effectiveness of Recent Flu Vaccine
Netanyahu Accuses Starmer of Siding with Hamas
Junior Doctors Threaten Strike Over 4% Pay Offer
Labour MPs Urge Chancellor to Tax Wealthy Over Cutting Welfare
Publication of UK Child Poverty Strategy Delayed Until Autumn
France Detains UK Fishing Vessel Amid Post-Brexit Tensions
Calls Grow to Resume Syrian Asylum Claims in UK
Nigel Farage Pledges to Reinstate Winter Fuel Payments
Boris and Carrie Johnson Welcome Daughter Poppy
×