London Daily

Focus on the big picture.
Wednesday, Mar 18, 2026

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

Contact tracer 'disgusted' by public 'selfishness' over self-isolating

A contact tracer has told of being ‘shocked and disgusted’ by the public’s response to phone calls asking them to self isolate – and says one person who tested positive refused to answer questions because they were ‘in Starbucks’.

The anonymous worker told the BBC that they had had a ‘few shocking exchanges’ and detailed ‘increasing frustration’ with the public’s ‘lack of co-operation.

While acknowledging criticism of the service may have been justified, the front line NHS nurse — who has been contacted tracing to earn extra money because their partner’s business had to close — said the negativity ‘simply enables people to justify their selfish behaviour.’

They explained: ‘When I asked one person to go through the questions with me, the answer was: “Oh I can’t just now – because I’m in Starbucks.” Now, this person has had a positive test and should be isolating. They’ve had a text telling them they are Covid-positive, yet they are still out in Starbucks infecting other people.

‘Some downright refuse to give details of their contacts. Others are unavailable because, despite their positive test result, they have gone to work.’

They continued: ‘One person I spoke to had tested positive after losing her sense of smell and taste, and she carried on going to work anyway, as she felt OK. She worked as a hairdresser… Let that sink in.

‘A middle-aged man who should have been isolating at home was out several times when I called. A young girl pretended, rather badly, to be him.’


Contact tracers ring up people who have been exposed to Covid-19


Contact tracers phone people who have tested positive for Covid-19 or come into contact with those who have, in an effort to get people to self-isolate and stop the spread of the disease.

However, the service, run by Baroness Dido Harding, has been widely slammed for its performance, particularly over not reaching enough contacts and repeatedly ringing the same people. At different times during the pandemic, some staff were overworked while others faced hours of doing nothing.

But the contact tracer suggested people who refuse to engage with the service should also face criticism.

While singling out the behaviour of high-profile political figures Dominic Cummings, Margaret Ferrier and Stanley Johnson as possible reasons for poor public engagement, they detailed a series of abusive conversations which led them to question whether they wanted to continue being a nurse.

The contact tracer continued: ‘People seem so utterly selfish and entitled… I have, it’s true, spoken to a small number of lovely, helpful people but these have sadly been few and far between.

‘In all honesty, I have been shocked and disgusted by my experience.

‘I would say 70% of calls I have made go unanswered. It shocks and angers me that so many people just don’t care.’

A different contact tracer told the BBC that one woman contacted at 10.30am on a Sunday morning said she wanted compensation from the NHS for being called so early.

There have been calls for greater compensation for people told to self-isolate – much like in other European nations – since many cannot afford to be off work for long periods.

Metro.co.uk has contacted the Department of Health for comment.

A spokesperson told the BBC: ‘In five months we have built the largest diagnostics network in UK history from scratch, informing millions of people whether they have Covid-19 and whether they should self-isolate. More than 43 million tests have been carried out and more than three million people in England have been contacted and notified to self-isolate.

‘Turnaround times have been steadily improving over recent weeks and improvements to the contact tracing website, and to the process for contacting household members, have led to substantial improvements in the number of contacts reached.’

Newsletter

Related Articles

0:00
0:00
Close
UK Security Adviser Viewed US-Iran Nuclear Deal as Within Reach Before Sudden Escalation
UK Prime Minister Urges Continued Focus on Ukraine Amid Escalating Iran Conflict
UK Introduces New Safeguards to Shield Lenders from Bank Run Risks
UK Promotional Products Market Surpasses £1.3 Billion as Demand Strengthens in 2025
Reeves Pushes for Deeper UK-EU Economic Ties to Revive Growth
UK Security Adviser Saw No Imminent Iranian Nuclear Threat Days Before War Erupted
France Signals Warm Welcome for UK Return to EU Single Market Amid Renewed Cooperation Talks
UK Defence Official Criticises Boeing Over Delays to E-7 Wedgetail Programme
UK Urged to Secure Quantum Talent as Minister Warns Against Repeating AI Setbacks
UK Mayors Set to Gain New Spending Powers Under Reeves’ Fiscal Devolution Plan
Western Allies Urge Restraint as Israel Weighs Expanded Ground Operation in Lebanon
Trump Warns NATO Faces ‘Very Bad’ Future Without Stronger Allied Support in Iran Conflict
UK Minister Says Britain Not Bound to Support Every Demand From U.S. President
Starmer Tells Trump Britain Will Not Be Drawn Into Wider Iran War
Starmer Tells Trump Britain Will Not Be Drawn Into Wider Iran War
UK Set to Introduce Steel Tariffs of Up to 50 Percent in New Industrial Strategy
European Governments Decline Trump’s Call to Send Warships to Reopen Strait of Hormuz
Fears Over Iran Conflict Weigh on UK Consumer Confidence
Starmer Says UK Working With Allies on Hormuz Shipping Plan After Trump Raises Pressure
Iran War and Energy Shock Shake Britain’s Economy and Political Debate
Deadly Meningitis Outbreak at UK University Leaves Two Dead and Several Seriously Ill
Deadly Meningitis Outbreak at UK University Leaves Two Dead and Several Seriously Ill
King Charles and Queen Camilla Share Personal Tributes to Their Mothers on UK Mother’s Day
Prince William Honors Princess Diana with Mother’s Day Tribute
UK Economy Stalls in January as Households Cut Back on Eating Out
AI-Generated Singer Becomes Viral Voice for Iranians With New Anthem
London Private Club Founder Plans Exclusive Palm Beach Venue Near Trump’s Mar-a-Lago
Ed Davey Urges Britain to Build Fully Independent Nuclear Missile Capability
What the UK Covid Inquiry Is and How It Investigates Britain’s Pandemic Response
What the UK Covid Inquiry Is and How It Investigates Britain’s Pandemic Response
US Treasury Links British Polo Patrons to Alleged Venezuelan Oil Proceeds Laundering Scheme
Hundreds Gather in London Despite Ban on Annual Pro-Palestinian March
Two Dead and Multiple Students Seriously Ill After Invasive Meningitis Outbreak at UK University
UK Considers Deploying Ships and Mine-Hunting Drones to Reopen Strait of Hormuz
Starmer and Trump Discuss Urgent Need to Reopen Strait of Hormuz Amid Escalating Iran Conflict
Prince Harry and Meghan Markle’s Planned Australia Visit Draws Mixed Reaction From Local Communities
Trump Calls on France and UK to Help Safeguard Strait of Hormuz Shipping Route
Boris Johnson Labels Bitcoin a ‘Ponzi Scheme’, Sparking Debate in Crypto World
UK Considers Targeted Aid for Vulnerable Households as Energy Costs Rise
Stellantis Urges Immediate Review of UK Electric Vehicle Sales Targets
Home Office Reverses Course to Allow Some Dual Nationals to Enter UK Using EU Passports
Reform UK Proposes Replacing Top Civil Servants With Officials Aligned to Government Agenda
Netflix Adds Critically Acclaimed ‘Best Film of 2025’ With Perfect Rotten Tomatoes Score
‘The Sums Don’t Add Up’: UK Farmers Hit by Soaring Costs as Iran War Disrupts Global Supplies
Confidential UK Biobank Health Records Found Online After Researchers Accidentally Expose Data
Trump Urges Britain and Allies to Deploy Warships to Safeguard Strait of Hormuz
Trump Urges Britain and Allies to Deploy Warships to Safeguard Strait of Hormuz
Middle East War Highlights Strategic Importance of Strong UK–Ireland Cooperation
Weak Growth Signals UK Economy Was Faltering Even Before Middle East Energy Shock
Marks & Spencer Tops UK Fashion Retail Rankings as Most Considered Brand
×