London Daily

Focus on the big picture.
Thursday, Apr 09, 2026

Computer says go: Taking orders from an AI boss

Computer says go: Taking orders from an AI boss

Will your future boss be a computer?

If your first thought upon reading that sentence was "well it would be an improvement on my current human one," you wouldn't be alone.

After all, an artificial intelligence (AI) software system might be better able to organise the staff rota without messing up your holidays.

And getting some unbiased feedback from a line manager who can't be accused of having it in for you or of favouring other staff could make a pleasant change.

However, for those of us who have seen the Terminator movies rather too often, the thought of a computer, or robot, bossing you around is also bound to raise fears that the machines are in danger of taking over.

Yet this ignores the fact that we already spend a lot of time obeying machines, and we don't even think about it, let alone worry.

Jeff Schwartz, a senior partner at business consulting and audit firm Deloitte, and a global adviser on the future of work, points to a simple everyday machine that we all obey unthinkingly.

Jeff Schwartz says that the increased use of AI will hopefully allow humans to be better bosses


"A traffic light used to be a job, there used to be a person who would stand there directing the cars," he says. "But very clearly that is now a machine, and it is getting smarter - they are now putting AI into traffic lights [so they can best respond to traffic levels]."

So it seems we are perfectly willing to take orders from a machine in some clearly defined situations.

What has increasingly happened in recent years, however, is that more of us are already being ordered around by computers at work. And experts say that this is only set to increase.

Take taxi firm Uber. There isn't a man or woman in the office giving out the jobs to the drivers. It is done automatically by the company's AI software system.

Uber drivers already have a computer tell them what to do


Prof Tomas Chamorro-Premuzic, a business psychologist at University College London, says that while Uber does this to make its service as efficient as possible, there are wider benefits.

"Uber the app isn't biased in favour of someone [a customer or a driver] because they are good looking, or went to the right school, or they have the right accent, or they dress well," he says.

"It is all about performance. You can see how technology could make the world of work more meritocratic by focusing more on substance and less on style.

"Companies that can do that will outperform their rivals and be better places to work."

Prof Tomas Chamorro-Premuzic says an AI boss can be fairer than a human one


So having a computer boss you about is nothing to be worried about? Shivvy Jervis, founder of business consultancy FutureScape 248, and a forecaster of future working trends, is far from convinced.

"The big caveat here is we need ethical oversight of this," she says. "If you have AI being the boss, a piece of software with decision-making ability, that for me is extremely worrying, and I think it could lead to quite a dystopian future.

"A system that doesn't have adequate ethical oversight, an actual human using their sense of judgement to be able to oversee what the system is deeming to be the supposed right conclusion, is extremely damaging, and that is the true threat."

In the retail sector, Amazon increasingly uses AI systems to direct and monitor staff in its warehouses. This has led to several reports of employees being overworked, accusations that Amazon has repeatedly denied. Amazon says that if the AI notices a worker underperforming, he or she gets additional support and training, which comes from a human.

AI software that both gives work to, and checks on, call centre staff has also been criticised for being too demanding, and unfair.

However, one provider, CallMiner, tells the BBC that because its call centre monitoring system can "analyse 100% of interactions", human supervisors can use that information "to be better managers". And staff can be guided "to perform better over time, and deliver more effective outcomes for customers".

Amazon warehouse staff are directed by computers


As AI is increasingly used to monitor staff, a big problem could be whether it gets the final say on which of a firm's workers get let go in a downturn, says Ms Jervis.

"A human might actually favour the person who is a single parent with two children depending on his or her monthly income," she says. "Or think this other person is well-connected, and will land on their feet.

"Software, even if it is asked these questions, cannot hope to understand the answers in that way."

New Tech Economy is a series exploring how technological innovation is set to shape the new emerging economic landscape.

Prof Sandra Wachter, a senior research fellow in AI at Oxford University, says that when many people think of having a computer as a boss "they wrongly picture a robot standing over them".

Prof Wachter says that the algorithms struggle with being subjective


"Instead, it is all about certain leadership tasks relating to you already being carried out by computer algorithms," she says.

"So, for example, there could be software systems running in the background monitoring your performance - the number of calls you carry out, tracking your language on calls, the emails you send, the websites you visit, how often you take breaks.

"These can then be used to determine what salary you get or if you get promoted. My main worry is if these algorithms are being used to predict things that it is impossible for them to do so. For example, what a good worker looks like, and who merits promotion, is very subjective."

In the future this could be an area for governments to legislate on, but it is a bit of a minefield given the blurring between AI and human boss decision making.

Shivvy Jervis says that computer algorithms cannot make subjective decisons


Prof Chamorro-Premuzic says that despite the concerns about AI bosses, it is important to remember that many humans are dreadful line managers.

"It is very hard for a machine to outperform the best of bosses... but it is not very hard for AI to be a good alternative to a really bad boss."

Prof Wachter adds that human bosses "should certainly not be seen as the gold standard".

Mr Schwartz says his hope is that AI bosses may help their human counterparts to improve their performance. He says this is because the computer ones will do more of the boring stuff - compile the rotas, set the simple tasks, carry out the initial performance monitoring etc.

This will enable the sentient homo sapiens bosses to concentrate on being better team leaders.

Newsletter

Related Articles

0:00
0:00
Close
Meghan Markle’s Planned Australia Appearance Sparks Fresh Speculation
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
UK to Partner with Shipping Industry to Rebuild Confidence in Strait of Hormuz, Cooper Says
UK Interest Rate Expectations Ease Following US–Iran Ceasefire Agreement
Starmer Signals Major Effort Needed to Fully Reopen Strait of Hormuz During Gulf Visit
UK Fuel Prices Face Ongoing Volatility Amid Global Pressures and Domestic Factors
Kanye West’s Planned Italy Festival Appearance Draws Debate After UK Entry Ban
Smuggling Routes Shift Toward Belgium as Migrant Crossings to UK Evolve
Ceasefire Offers Potential Relief for UK Fuel and Food Prices Amid Ongoing Uncertainty
Iran Conflict Raises Questions Over UK’s Global Influence and Military Preparedness
Senator McConnell Visits Kentucky to Highlight Federal Investment in Local Projects
Kanye West Barred from Entering UK as Legal Grounds Come into Focus
UK Denies Visa to Kanye West After Sponsors Withdraw from Wireless Festival
Trump-Era Forest Service Restructuring Leads to Closure of UK Lab Focused on Kentucky Woodland Health
Foreign Students in the UK Describe Harsh Living Conditions and Financial Pressures
Reform UK Proposes Visa Restrictions on Nations Pursuing Reparations Claims
Public Reaction Divides Over UK Decision to Bar Kanye West
Calls Grow for UK to Review US Base Access Following Concerns Over Escalating Rhetoric
UK Indicates It Will Not Permit Use of Its Bases for Potential US Strikes on Iran’s Energy Infrastructure
UK Prime Minister Defends Decision to Bar Kanye West, Questions Festival Booking
UK Accelerates Efforts to Harmonise Medical Technology Rules with United States
Wireless Festival Cancelled After Kanye West Denied Entry to the United Kingdom
Australia’s most decorated living soldier was arrested at Sydney Airport and charged with five counts of war-crime murder for the killing of unarmed Afghan civilians
The CIA’s Secret Technology That Can Find You by Your Heartbeat Successfully Locates Downed Airman
Operation Europe: Trump Deploys Vance to Hungary to Save the EU
King Charles Faces Criticism From Some UK Christians Over Absence of Easter Message
Former UK Defence Secretary Raises Concerns Over Ability to Counter Iran Missile Threat
UK Signals Non-Involvement in Iran Conflict as Trump Reasserts Firm Deterrence Stance
US and UK Strengthen Medical Device Cooperation Following Tariff Removal
Trump Backs Steve Hilton for California Governor, Highlighting Reform Agenda
UK Seeks Closer Ties With Anthropic as AI Policy Divergence Emerges Across Atlantic
Experts Warn of Evolving Extremism After Teens Arrested in UK Ambulance Arson Case
UK Convenes Talks to Safeguard Shipping Through Strait of Hormuz After Conflict Escalation
Trump Highlights Strong Leadership in Critique of UK Stance on Iran
UK Authorities Review Kanye West’s Entry Status Following Festival Backlash
UK Considers Deploying Aircraft Carrier for US Independence Day Celebrations Amid Renewed Transatlantic Focus
United Kingdom Moves to Attract AI Firm Anthropic Amid Tensions with US Defense Officials
RAF Intercepts Iranian Drones in Middle East to Defend Allied Security Interests
Labour Signals Shift on Foie Gras and Fur Restrictions to Advance EU Trade Talks
Seven Arrested Near RAF Base as UK Authorities Respond to Protest Activity
Economic Pressures Mount as Analysts Warn UK Growth Is Being Constrained by Policy Burdens
UK Green Party’s Push for Church-State Separation Sparks Debate Over National Identity
Strategic Island Emerges as Growing Challenge for United States and United Kingdom Defense Planning
Pepsi Pulls Sponsorship from UK Festival Following Backlash Linked to Kanye West
Signs Emerge of Declining Enthusiasm for Social Media in the United Kingdom
Security Alert Raised Ahead of Meghan Markle’s Planned Visit to Australia
UK Food Halls Defy Hospitality Slowdown, Emerging as Bright Spot in Challenging Market
UK Sets Firm Conditions for Military Action, Insisting on Legal Mandate and Clear Strategy
UK Medicines Regulator Launches Probe into Peptide Clinics Over Health Claims
New North Sea Drilling Unlikely to Significantly Cut UK Gas Imports, Analysis Finds
×