London Daily

Focus on the big picture.
Wednesday, Feb 18, 2026

Computer says go: Taking orders from an AI boss

Computer says go: Taking orders from an AI boss

Will your future boss be a computer?

If your first thought upon reading that sentence was "well it would be an improvement on my current human one," you wouldn't be alone.

After all, an artificial intelligence (AI) software system might be better able to organise the staff rota without messing up your holidays.

And getting some unbiased feedback from a line manager who can't be accused of having it in for you or of favouring other staff could make a pleasant change.

However, for those of us who have seen the Terminator movies rather too often, the thought of a computer, or robot, bossing you around is also bound to raise fears that the machines are in danger of taking over.

Yet this ignores the fact that we already spend a lot of time obeying machines, and we don't even think about it, let alone worry.

Jeff Schwartz, a senior partner at business consulting and audit firm Deloitte, and a global adviser on the future of work, points to a simple everyday machine that we all obey unthinkingly.

Jeff Schwartz says that the increased use of AI will hopefully allow humans to be better bosses


"A traffic light used to be a job, there used to be a person who would stand there directing the cars," he says. "But very clearly that is now a machine, and it is getting smarter - they are now putting AI into traffic lights [so they can best respond to traffic levels]."

So it seems we are perfectly willing to take orders from a machine in some clearly defined situations.

What has increasingly happened in recent years, however, is that more of us are already being ordered around by computers at work. And experts say that this is only set to increase.

Take taxi firm Uber. There isn't a man or woman in the office giving out the jobs to the drivers. It is done automatically by the company's AI software system.

Uber drivers already have a computer tell them what to do


Prof Tomas Chamorro-Premuzic, a business psychologist at University College London, says that while Uber does this to make its service as efficient as possible, there are wider benefits.

"Uber the app isn't biased in favour of someone [a customer or a driver] because they are good looking, or went to the right school, or they have the right accent, or they dress well," he says.

"It is all about performance. You can see how technology could make the world of work more meritocratic by focusing more on substance and less on style.

"Companies that can do that will outperform their rivals and be better places to work."

Prof Tomas Chamorro-Premuzic says an AI boss can be fairer than a human one


So having a computer boss you about is nothing to be worried about? Shivvy Jervis, founder of business consultancy FutureScape 248, and a forecaster of future working trends, is far from convinced.

"The big caveat here is we need ethical oversight of this," she says. "If you have AI being the boss, a piece of software with decision-making ability, that for me is extremely worrying, and I think it could lead to quite a dystopian future.

"A system that doesn't have adequate ethical oversight, an actual human using their sense of judgement to be able to oversee what the system is deeming to be the supposed right conclusion, is extremely damaging, and that is the true threat."

In the retail sector, Amazon increasingly uses AI systems to direct and monitor staff in its warehouses. This has led to several reports of employees being overworked, accusations that Amazon has repeatedly denied. Amazon says that if the AI notices a worker underperforming, he or she gets additional support and training, which comes from a human.

AI software that both gives work to, and checks on, call centre staff has also been criticised for being too demanding, and unfair.

However, one provider, CallMiner, tells the BBC that because its call centre monitoring system can "analyse 100% of interactions", human supervisors can use that information "to be better managers". And staff can be guided "to perform better over time, and deliver more effective outcomes for customers".

Amazon warehouse staff are directed by computers


As AI is increasingly used to monitor staff, a big problem could be whether it gets the final say on which of a firm's workers get let go in a downturn, says Ms Jervis.

"A human might actually favour the person who is a single parent with two children depending on his or her monthly income," she says. "Or think this other person is well-connected, and will land on their feet.

"Software, even if it is asked these questions, cannot hope to understand the answers in that way."

New Tech Economy is a series exploring how technological innovation is set to shape the new emerging economic landscape.

Prof Sandra Wachter, a senior research fellow in AI at Oxford University, says that when many people think of having a computer as a boss "they wrongly picture a robot standing over them".

Prof Wachter says that the algorithms struggle with being subjective


"Instead, it is all about certain leadership tasks relating to you already being carried out by computer algorithms," she says.

"So, for example, there could be software systems running in the background monitoring your performance - the number of calls you carry out, tracking your language on calls, the emails you send, the websites you visit, how often you take breaks.

"These can then be used to determine what salary you get or if you get promoted. My main worry is if these algorithms are being used to predict things that it is impossible for them to do so. For example, what a good worker looks like, and who merits promotion, is very subjective."

In the future this could be an area for governments to legislate on, but it is a bit of a minefield given the blurring between AI and human boss decision making.

Shivvy Jervis says that computer algorithms cannot make subjective decisons


Prof Chamorro-Premuzic says that despite the concerns about AI bosses, it is important to remember that many humans are dreadful line managers.

"It is very hard for a machine to outperform the best of bosses... but it is not very hard for AI to be a good alternative to a really bad boss."

Prof Wachter adds that human bosses "should certainly not be seen as the gold standard".

Mr Schwartz says his hope is that AI bosses may help their human counterparts to improve their performance. He says this is because the computer ones will do more of the boring stuff - compile the rotas, set the simple tasks, carry out the initial performance monitoring etc.

This will enable the sentient homo sapiens bosses to concentrate on being better team leaders.

Newsletter

Related Articles

0:00
0:00
Close
Italian Police Arrest Man After Alleged Attempt to Abduct Toddler at Bergamo Supermarket, Child Hospitalised With Fractured Femur
Reform UK Appoints Former Conservative Minister Robert Jenrick as Finance Chief
UK Unemployment Rises to Highest in Nearly Five Years as Labour Market Weakens
Rupert Lowe Advocates for English-Only Use in the UK
US Successfully Transports Small Nuclear Reactor from California to Utah
South Korea's traditional sand wrestling sport ssireum faces declining interest at home
Japan outlawed Islam
Virginia Giuffre accuses Epstein of trafficking to powerful men for blackmail.
New Mexico lawmakers initiate investigation into Zorro Ranch linked to Jeffrey Epstein
British Tourist Arrested at Hong Kong Airport After Meltdown and Vandalism
The Spanish government has ordered prosecutors to investigate platforms X, Meta and TikTok for allegedly spreading AI-generated child sexual abuse material
European Commission Plans Purchase Incentives Limited to Vehicles Manufactured Largely in the EU
French District of Pas-de-Calais Introduces Immediate License Suspension for Drivers Using Mobile Phones
Volkswagen Targets €60 Billion in Cost Reductions as Sales Decline and Global Pressures Intensify
Nigel Farage Names Reform UK Frontbench Team and Signals Zero Tolerance for Internal Dissent
Qualcomm to Withdraw UK Lawsuit Over Smartphone Chip Royalty Dispute
Major UK Banks Explore Domestic Card Network to Rival Visa and Mastercard
Cold Health Alert Issued Across UK as Temperatures Drop Sharply
Nine-Year-Old Becomes First Child in UK to Undergo Groundbreaking Leg-Lengthening Surgery
UK Workers Face Stagnant Incomes and a Softening Labour Market as Unemployment Climbs
UK Passport Rules Tightened for British Dual Nationals Under New Travel Guidance
California Deepens Global Climate Alliance with New UK Pact and Major Clean-Tech Investment Drive
UK Supreme Court Tightens Rules on Use of ‘Milk’ and ‘Cheese’ Labels for Plant-Based Products
University of Kentucky Postpones Feb. 19 Law Enforcement Training Exercise in Lexington
‘The only thing illegal is Keir Starmer handing these islands to a country like Mauritius!’
JD Vance says Germany is “killing itself” by taking in millions of fake asylum seekers from culturally incompatible nations.
UK Markets Signal Opportunity as Starmer Confronts Intensifying Political Pressure
Trump Criticises Newsom’s UK Climate Pact, Defends Federal Authority Over Foreign Engagements
UK’s Top Prosecutor Says ‘No One Is Above the Law’ as Police Review Claims Against Ex-Prince Andrew
Businessman Adam Brooks weighs in on the reports that the US is set to help Hamit Coskun flee the UK, over free speech concerns
U.S. Attorney General Pam Bondi Releases 3.5 Million Pages of Jeffrey Epstein Case Files
US Secretary of State Marco Rubio Comment on European allies report blaming Russia for killing late Kremlin critic Alexei Navalny using toxin from poison dart frogs
Eighty-Year-Old Lottery Winner Sentenced to 16.5 Years for Drug Trafficking
UK Quran Burner May Receive Asylum in the US Amid Legal Challenges
Rubio Calls for Sweeping U.N. Reform, Saying It Has Failed to End Wars in Gaza and Ukraine
10,000 Condoms Distributed at Winter Olympics 2026 Athlete Village Depleted Within 72 Hours
Poland's President Advocates for Evaluating Independent Nuclear Weapons Development
Prince William Meets Saudi Crown Prince as Epstein-Andrew Fallout Casts Shadow
Starmer Calls for Renewed ‘Hard Power’ Investment at European Security Summit
UK Police Establish National Taskforce to Handle Domestic Epstein-Linked Allegations
UK Court Rules Ban on Palestine Action Unlawful in Major Free Speech Test
UK Faces Prospect of Net Migration Turning Negative as Economic Impact Looms
Mayor of Serdobsk in Russia’s Penza Region Resigns After Housing Certificates Granted to Migrant Family Trigger Public Outcry
Pentagon Reviews Anthropic Partnership After Claude AI Reportedly Used in Operation Targeting Nicolás Maduro
President Donald Trump and Hip-Hop’s Political Realignment: Pardons, Public Endorsements, and the Struggle Over Cultural Influence
China’s EV Makers Face Mandatory Return to Physical Buttons and Door Handles in Driver-Distraction Safety Overhaul
Goldman Sachs and DP World Executive Resignations: Elite-Reputation Risk and Corporate Governance Fallout From the Epstein Disclosures
‘Amelia’: The UK Government’s Anti-Extremism Game Villain Who Became a Protest Symbol
Peter Mandelson Asked to Testify Before US Congress Over Jeffrey Epstein Links
Walmart's Earnings and UK Economic Data Highlight Upcoming Financial Trends
×